Neuralab

Whether you own a start-up or manage big-corp online fronts, you need an award-winning team of developers, designers, and content-makers. A team that will take care of the complicated tasks of building a superb e-commerce platform. That’s where we kick in, as we have spent dozens of years producing every possible web technology, mobile platform, and interactive designs with one goal…to give your web project a real push into the connected world.

You can relax by our side as we are a full-service team of creative people, managing all aspects of online e-commerce projects - even the ones you’re not aware of.

 
$10,000+
 
$100 - $149 / hr
 
10 - 49
 Founded
2008
Show all +
New York, NY
headquarters
other locations
  • Fojnička ul. 6
    Zagreb 10000
    Croatia

Portfolio

Key clients: 

HBO, IEEE, Procter and Gamble, Philips. TEDx, GREY, Montefiore, OTRUSA, John Wiley & Sons, and more.

Neuralab portfolio is available on Behance network

Please see our full portfolio here - https://www.behance.net/Neuralab

Reviews

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Web & Mobile App Dev for Telecom Company

"I only have good things to say about their work."

Quality: 
5.0
Schedule: 
5.0
Cost: 
n/a
Willing to refer: 
5.0
The Project
 
Confidential
 
2011
Project summary: 

Neuralab built an entertainment web platform from scratch, creating mobile-purchase and Facebook connections as well as multimedia content for local users and providing strategic Google-search placement. 

The Reviewer
 
1001 - 10,000 Employees
 
Croatia
Former Product Manager, Telecom Company
 
Verified
The Review
Feedback summary: 

Due to Neuralab’s strong coding and customization skills, the new site moved from #821 to #25 in the Croatian web market. The team’s respect for all deadlines, helpful suggestions, and personal investment contributed to the engagement’s success. 

BACKGROUND

Introduce your business and what you do there.

I worked for a telecom company that is the second-largest mobile operator in Croatia. I was the project manager for the website, mobile site, and apps. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Neuralab?

We engaged them to build our website. They also worked on some mobile applications. 

SOLUTION

What was the scope of their involvement?

We wanted to build an entertainment site with content for movies, music, and games. Neuralab did the design and development of the website. Among our 3 categories, music was the largest part of the site. We also had connections for purchases with mobile phones. Wallpapers and ringtones were popular at that time, so Neuralab integrated a custom platform for downloading that mobile content on users’ phones. This was before smartphones. In 2011, the Google market was just beginning or wasn’t available for purchases in Croatia. Neuralab also suggested that we connect with a social network site. Facebook had just created their first API. Neuralab was an expert in creating HTML code and designing it for stronger positioning in Google search results.

They made a mobile application after I left the company, and they also built some parts of the company portal.

How did you come to work with Neuralab?

We sent offers to development companies, and Neuralab was among our competing choices. We knew that they’d done a good job on other projects, so we decided to engage with them at that time. They took our guidelines and made a good design, and they also suggested a lot of new things that we can add to the website.

How much have you invested with Neuralab?

I don’t remember. Neuralab made a lot of changes that they didn’t charge us for—probably 30% of the work. They wanted to promote their services through a big project, so they did some work for free.

What is the status of this engagement?

We started working with them in 2011. I left the company after 6 months of working with them. I know the company is no longer working with Neuralab because they wanted to decrease their number of resources and decided to cut that part of the business. They are a telecom company, so it wasn’t a core part of their services. They use this domain to promote their core business by targeting mobile services. 

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or impact of the engagement?

We were satisfied with their work. I only have good things to say about their work. Before we started working with them, we were the 821st site in the Croatian market. Within 6 months, we managed to reach the top 25 sites with Neuralab’s help. They were great at creating the website, video content, and mobile applications. I think they are experts in those areas.

How did Neuralab perform from a project management standpoint?

I don’t remember any milestone being late. They gave us a realistic launch date for each milestone and stuck to it. Sometimes, they delivered ahead of schedule. I didn't use any special management tools. We tracked all milestones in Microsoft Excel, which was sufficient to track all relevant items on the project.

What did you find most impressive about Neuralab?

They’re not just skilled in the development and design of web pages, but they are also willing to offer new ideas, tips, and recommendations to make the site more attractive to users. They work well and offer free tips to improve our initial ideas and bring better results. 

5.0
Overall Score They are kind and polite people who did not have any problems with our changing specifications.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    There were no delays. Neuralab kept the realistic deadlines that we set. Some things were even delivered to us for testing before the deadline.
  • N/A Cost
    Value / within estimates
    I don't remember their prices, but they had the best offer for the project. We also wanted someone experienced and skilled.
  • 5.0 Quality
    Service & deliverables
    I can’t think of any issues with their work.
  • 5.0 NPS
    Willing to refer
    Everyone on our side thought they were easy to work with, and I would recommend them any time.

Video Production & Online Integration Services for Digital Media Company

"We can trust Neuralab.... They do care, and they do know the subject matter."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
2014 - Ongoing
Project summary: 

Neuralab augmented an editorial-based magazine to help execute video projects. They handled venue preparation, production, post-production, and implementing the video content effectively on WordPress.

The Reviewer
 
1 - 10 Employees
 
Croatia
Ivan Brkan
Founder, Netokracija
 
Verified
The Review
Feedback summary: 

Neuralab’s contributions expanded online content and widened reach with readers as well as partners. They’re a trustworthy, experienced, and fun team that makes collaboration easy, because they can handle a project from start to end, offer expertise, and will consistently deliver what’s expected.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO and founder of Netokracija, which is a business tech magazine and media company in Croatia and Southeastern Europe. We cover startups, traditional industry, and enterprise technology. TechCrunch has called us “The TechCrunch of the Balkans.”

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Neuralab?

We started out as a normal blog, and our content was based on facts, articles, interviews, etc. With the rise of video, be it YouTube or proprietary video on our own website, we saw that we needed outside help for a lot of formats we were planning. Our core expertise was text-based, and our graphics department was more specialized in images and photos. Our editors were more of the classic newspapers and so on. We didn’t have the video expertise to create more advanced projects. We saw an opportunity to do video, and we just knew that we had to find someone who could work with us on these projects. We knew it would take too much time and effort for us to grow that capacity ourselves.

SOLUTION

What was the scope of their involvement?

Our whole thing is that we wanted our team to focus on the story. Unlike a larger media company or a classic TV station, our journalists and editors are experts in their specific topics. One might be an expert in digital marketing, the other might really cover startups well. They have specific sectors that they cover very well. For our projects, we brought in Neuralab to do all the video production. We had a project lead from Neuralab, helping us to strategically plan out how we would do the video, what we need or don’t need, etc. We had a video lead and producer. He was very helpful to us, as we didn’t have a lot of experience with video.

Some of the things we were planning weren’t realistic to do in the way we wanted. We were going overboard on some ideas, and then we were missing opportunities in other areas. When we were doing interviews, Neuralab helped us see that we could do a far better interview or story with a person when Neuralab set up the lighting or cameras in a certain way that we didn’t know about. They had different members of their team who helped with added camera operations. For example, we did a lot of events, because we do conferences, especially in specialized areas like women in tech, e-commerce, and so on. They did the whole setup.

One very important thing for us was that we knew we wouldn’t have to double-check anything. If we agreed upon something that needs to be done, they did everything on the video part as well as checking with us on the details, such as a certain connection to do live video, or the kind of lighting, etc. This helped very much. For example, when we’re talking venue organizers, we just put them in touch with Neuralab, and they took care of the lighting and so on. We didn’t have to worry about those parts.

They also assisted in posting the videos on our website. Besides filming everything, they also did the post production of the videos and prepared everything so we could upload it to YouTube and host it on our website. Since we use WordPress, integrating YouTube was very easy. Neuralab helped when we were talking about the video length. They had worked on their own media projects, so they had experience not just in classic promotional videos, but also interviews and so on. They knew what length of video would work for us, where we should put it in our articles, and so on. We’re currently redesigning our website to make watching our videos even easier because it had so much success with us.

How did you come to work with Neuralab?

We had met Neuralab before because they are a company in the tech ecosystem in Croatia. It’s been a few years, but I believe we met at a meetup or a conference. We saw them working, and we got a suggestion from a colleague to reach out to them. When the first opportunity arose, we saw that they were the guys we should talk to, since we got good recommendations across the community. Our team in Serbia was working with another company there, because it had to be a local company, and due to their experience, we knew that we needed someone who really knows this stuff. After talking to Neuralab, we tried them out once, and that’s when we started working together.

We had worked with other partners who offered to do video for us as an add-on to their service. In the end, it was never really satisfactory. As a CEO, I don’t want to think about whether my people are going to worry if the videos are being done well. We can trust Neuralab. It helps us that they are part of the tech community. They do care, and they do know the subject matter. They know how to change the coverage based on the venue, and those little things help the most. That’s why, after doing our initial event, we also did videos for our partners. We do a lot of advertising with our partners, as well as videos for promoting products. It was very logical to bring in Neuralab.

How much have you invested with Neuralab?

I think it’s more than $7,000 but a little under $10,000. It’s hard to get a total number, as we’ve been working together for years.

What is the status of this engagement?

We started working together in 2014, and our relationship is ongoing.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Especially with the rise of online video, they have been very important in bringing our events truly online. One of our more popular events is the largest women in tech conference in the region. It’s an exclusive event. We don’t want to grow the live event over 150–200 people, just to provide a good networking experience. However, there’s always a lot of people who want to attend. At our last event, we had 200 people at the event, and 300 people watching online. This just wouldn’t be the case if our online video wasn’t as good.

For example, when we bring in our MC or we bring in part of the program, Neuralab advises us on how to include our partners, what the MC should do, etc., and we don’t have to worry. I think the biggest sign of their impact has been that the new version of Netokracija we’re working on now is going to be very video-heavy. They are our partner for these very premium videos, but they’ve also shown us that we need to focus on video even more.

Before Neuralab, we were thinking that we would do videos as an add-on. They showed us that, when you do videos right, you can have a huge benefit for both readers and partners. As people who aren’t necessarily thinking video-first, it shows us that we need to focus on the format more.

Now, we’re focusing our business and our publishing efforts on creating more video, both professional videos with Neuralab, but also ones we can do individually on blogs and so on. Those are formats that need to be more personal, but we’re still relying on Neuralab for the more professional and advanced formats.

How did Neuralab perform from a project management standpoint?

As a media organization, we’re not very big. Internally and externally, we rely on each other and our external partners, such as Neuralab, to be really self-manageable. We don’t have the time to micro-manage or talk about deadlines 5 times a week. We’ve never had an issue with Neuralab when it comes to timing. When we agree on a set deadline, it was done within that time. The only times that we’ve moved due dates or deadlines was when our clients or partners were delayed in providing content like logos. Neuralab has never been late.

What’s most important to us is that they deliver when they say they will. They were always very realistic with their deadlines, which helped a lot. In media and journalism, deadlines beat anything else. If a story or a video needs to be out by a certain date, it need to go out there. Neuralab has done their own media projects, so they understand that. In our experience, a lot of agencies come from a more traditional marketing background where you can move the deadline, but in media, you cannot. That is a hard deadline. Because of Neuralab’s understanding and adherence to this, our collaboration was always successful.

What did you find most impressive about Neuralab?

One thing is the consistency of their team. We’ve never gotten something from them that was just average. It was always very good or excellent. We’ve never had to send something back because it wasn’t good enough. So, consistency is a very big benefit. In my past experiences with agencies, they send their top people first to break in a new client, and then they send junior people, the quality falls down, and no one is happy. We’ve never had that experience with Neuralab.

The second point is that they’ve never tried to over-sell services that don’t make sense for us. We’re a media company, and we’re not a very well-funded startup that has millions of dollars. With some agencies, they try to sell things that you really don’t need. Honestly, everything we’ve done with Neuralab has always proved essential and always ends up making us money.

I think it’s fun to work with them. I don’t think we would be working with them if they weren’t our geeky-techie kind of people. When you spend time at conferences or other venues, the people need to be not just professional, but also fun and friendly to a point. I think that’s one reason we like working with them. If we weren’t working with them, we’d probably be sitting for a beer with them somewhere.

Are there any areas Neuralab could improve?

I think there’s an opportunity for them to really help companies like ours to think creatively about video. There are a lot of things they can help with, in terms of how to use videos creatively, that can be achieved. Because we, as clients, don’t ask for that, they don’t have the opportunity to even offer it to us. I think they should help their clients, including us, more with creative concepts and really push us to do the next big thing.

Especially here in the Balkans, video and YouTube is something that is still in its infancy, and there’s a lot of opportunity. I don’t think that even we, as a tech magazine covering the sector, realize what we can do. It’s hard for an agency, but I think there’s opportunity both for them and their clients to create something new. Basically, educating us even more would really help both parties.

5.0
Overall Score It’s a great experience, and we continue to work with each other.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    The only broken deadlines were due to our partners and not Neuralab.
  • 4.5 Cost
    Value / within estimates
    We’re in the media industry, and we are a bit cheapish. They are budget-friendly—not cheap and not expensive. They’re not the best option for price, but we really get what we need for the price. We get a lot of value.
  • 5.0 Quality
    Service & deliverables
    Based on other vendors and what we’ve seen in business.
  • 5.0 NPS
    Willing to refer
    That’s why I’m on this call. I always recommend them, and I think they’ve gotten quite a bit of work when our partners see the videos they do for us. They’re one of our vendors that I can put my hand in the fire for.

E-commerce Web Dev & Design for Wholesale Cosmetics Provider

“Neuralab’s team is very good at what they do, and they’ve given us the best possible solutions.”

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
2012 - Ongoing
Project summary: 

Neuralab developed an integrated e-commerce platform that promoted two cosmetic brands. The team also helped with Google Ad Words and video production. They continue to optimize the web shop.

The Reviewer
 
11 - 50 Employees
 
Croatia
Manager, Wholesale Cosmetics Provider
 
Verified
The Review
Feedback summary: 

The new platform has dramatically improved the e-commerce segment of the business, which is not surprising given Neuralab’s expertise. Neuralab has a well-deserved reputation locally for providing excellent e-commerce solutions.

BACKGROUND

Introduce your business and what you do there.

I am the general manager of an exclusive distributor of 2 American brands for the Croatian market. We are in the business of beauty and spa products, both for wholesale and retail. We are a private company with a 20-person staff.  

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Neuralab?

We had 2 different websites for each of the brands we distribute on the local market. We also have retail shops in the country. It was confusing for buyers who were interested in products from both brands since they had to place separate orders.

SOLUTION

What was the scope of their involvement?

Neuralab provided website production services for 3 of our e-commerce platforms. One of the sites brought together the 2 brands we distribute. It was built using WordPress. They implemented credit card and PayPal payments, loyalty programs, and user profiles featuring wish lists. We generally received a good solution for selling our products.

They’ve also worked on a few Google Ad Words and Facebook product launch campaigns for us, but we do this in-house now. Neuralab also has a video production division that recorded promotional videos for us. We have worked with their general manager directly, but I have also communicated with the design and development resources.

How did you come to work with Neuralab?

We needed a new web services provider. After we looked at a few companies, Neuralab seemed like the best choice.

How much have you invested with Neuralab?

The cost of their work has been €10,000–€15,000 [$11,000–$17,000].

What is the status of this engagement?

We started working with Neuralab 4–5 years ago, around 2012. We are continuing to make a few tweaks to the web shop using their team, but we don’t have any big projects.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Neuralab’s team is very good at what they do, and they’ve given us the best possible solutions. That’s even based on the opinion of their competition. Croatia is a small country, so everyone knows about companies like Neuralab. We are proud to have worked with them.

There was a small need for tweaking and bug-fixing in the beginning, but we haven’t had a problem with the website since then. We received everything we wanted.

Our e-commerce segment grew by 100% after Neuralab built the new website. While the Ad Words campaign went well, it was not as good as we’d hoped for.

How did Neuralab perform from a project management standpoint?

They put an automatic ticketing system in place that we can use to make new requests and report problems. We can always check the status of our inquiries and know what will happen next. We mostly communicate through email.

What did you find most impressive about Neuralab?

They’re well organized and are true professionals. We knew what we would get from Neuralab.

Are there any areas Neuralab could improve?

I can’t think of anything at the moment.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Design & CMS Creation for Television Service Provider

"I’ve had a great experience with Neuralab — they’ve helped me in multiple ways."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Fall 2013 - Ongoing
Project summary: 

Neuralab has developed several customized CMSs for managing channel offerings online. They provide hosting as well and continue to work on product updates.  

The Reviewer
 
1 - 10 Employees
 
Croatia
Manager, Television Service Provider
 
Verified
The Review
Feedback summary: 

Neuralab’s work has helped improve digital presence over the years, bringing Facebook likes from 9,000 to over 80,000. Their team sticks to deadlines, communicates clearly, and provides helpful suggestions. They’re willing to put in the extra effort and help keep up with the newest technologies.

BACKGROUND

Introduce your business and what you do there.

I am the digital marketing manager for an IPTV provider working in the Balkan region outside the EU, namely Slovenia, Croatia, Bosnia and Herzegovina, Serbia, Montenegro, and so on. We have 4 channels and have started a 5th in 2017. We sell our broadcast services to other telecom operators and need to maintain digital channels in order to promote our services and keep clients and users informed.

I, along with my boss, make all decisions around our marketing strategy across all regions, collaborations with other telecom operators, the promotion of our services, and so on. The company has 6 employees, including our director and assistants.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Neuralab?

We live in a region with a lot of TV operators. The network is still growing and expanding, so we had the challenge of implementing our basic and premium TV channels through the web. We wanted to build a CMS [content management system] that could help us manage this process easily.

SOLUTION

What was the scope of their involvement?

Neuralab has developed multiple custom CMS platforms for our dishes. I cannot provide technical details but our system has been built exactly as we want it. They’re also providing hosting for us.

We have a program designer and a program developer. They’ve really become like family to us during these 4 years of working together on this website. They’ve always been able to find the easiest and least painful approach for all of us.

How did you come to work with Neuralab?

We did market research on the web companies in Croatia and found Neuralab to be the best option based on a price and efficiency assessment. Neuralab had worked with HBO, Vodafone, and other large companies in Croatia, and we really liked what we saw as the result of their work.

What is the status of this engagement?

We started working with Neuralab in the fall of 2013. We went through a redesign of the platform in 2016 and they continue to work with us for new aesthetic changes.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Neuralab has contributed a lot to our digital presence. We had around 9,000 likes and followers on Facebook, but those numbers have risen to 80,000–90,000. We have talked to their team about Google Ad Words and other similar things. They’ve also managed to teach us how to bring things together and create a single story for Facebook, Google, and everything else.

How did Neuralab perform from a project management standpoint?

They’ve always adhered to deadlines, communication is clear, and they give suggestions when something can be done in a better way. I’ve had a great experience with Neuralab — they’ve helped me in multiple ways. When we were launching the web platforms, we had meetings in order to determine what the best solution was for us. Neuralab created mood boards and involved us in every decision in order to come up with the best solution.

Are there any areas Neuralab could improve?

Things can always be improved. Technology is changing and evolving constantly, but we expect Neuralab to tell us what the newest developments in the market are and help us improve our product and website.

5.0
Overall Score There are never boring moments in working with Neuralab.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They’ve been on time and give a maximum effort in their work.
  • 5.0 Cost
    Value / within estimates
    They have the best ratio between services and cost.
  • 5.0 Quality
    Service & deliverables
    I’m really satisfied with Neuralab; we have no intention of changing them.
  • 5.0 NPS
    Willing to refer

E-commerce Web Dev & Integration Services for Software Solutions Provider

“When they say that something will be delivered by a certain date, they do it.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
2015 - Ongoing
Project summary: 

Neuralab designed and built an e-commerce platform which was integrated with existing ERP and CRM systems. Neuralab also hosts the website. The team is now working on a similar solution for subsidiaries.

The Reviewer
 
11 - 50 Employees
 
Zagreb, Croatia
Juraj Urbanke
Head of Technology, HSM Informatika
 
Verified
The Review
Feedback summary: 

Neuralab is committed to delivering results on time, and there has never been an issue with missed deadlines. There has been a significant increase in revenue since the platform was launched, which is partly attributed to Neuralab’s work. They were also highly recommended by past clients.

BACKGROUND

Introduce your business and what you do there.

I’m the CTO of HSM, which is headquartered in Croatia. We have operations in over 20 European countries, including subsidiaries in Serbia and Bosnia. Our main business is value-added distribution, and we build software and hardware solutions.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Neuralab?

We were doing a new project involving CRM [customer relationship management] implementation and a new e-commerce solution. It all worked together with an existing legacy ERP [enterprise resource planning] system.

SOLUTION

What was the scope of their involvement?

Neuralab is a full-service digital marketing agency. They have specialists in design, business analysis, and development. They created the e-commerce website for us. We had an existing legacy website on Joomla, but Neuralab persuaded us to change our platform. We decided to go with WordPress as well as a WooCommerce solution. They’re now hosting the website as well. The final product was integrated with our CRM and ERP systems within 6 months. Now, we are building a diversion for our subsidiaries in Bosnia and Serbia.

How did you come to work with Neuralab?

We were looking for a partner to implement the e-commerce part of the project. They were recommended by other partners we work with. Later, I found out that I knew their CEO from childhood.

How much have you invested with Neuralab?

We have spent $30,000 over the course of our relationship.

What is the status of this engagement?

We started working with them in 2015, and we went live in 2016. The project will never be completed because we always have new ideas and requests.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Our company grew in 2016 by around 25%. We went from $4 million to $5 million in revenue.

How did Neuralab perform from a project management standpoint?

When they say that something will be delivered by a certain date, they do it. We use Google Sheets and InVision, which was very cool, to collaborate on the design. Google Hangouts was used as a communication tool.

However, we know they were internally using many other modern tools in order to increase productivity and overall quality.

What did you find most impressive about Neuralab?

We enjoy working with them, and we haven’t had any issues. This has been better than other experiences we’ve had before.

Are there any areas Neuralab could improve?

Sometimes, I would prefer if we got a deadline estimate faster. It was nice at first when the backlog wasn’t so big, but they could also use a better project management tool.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
    We received good value for our money.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Dev & Maintenance for Beauty E-commerce Platform

"They’re an incredible service provider."

Quality: 
5.0
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Confidential
 
2015 - Ongoing
Project summary: 

Neuralab created an e-commerce website to expand the brand into international beauty markets, providing wireframing and customized WordPress development. They now support optimizations and iterations. 

The Reviewer
 
11 - 50 Employees
 
Arizona
Executive, Beauty Manufacturer & Distributor
 
Verified
The Review
Feedback summary: 

Neuralab consistently provided quick execution in all technical needs, developed a streamlined and user-friendly web platform, and effectively guided the client in providing the best online experience for their customers.

BACKGROUND

Introduce your business and what you do there.

We are a manufacturer and distributor of a single-use beauty product—an eyelash serum that enhances length and curl. I manage all of our digital marketing and assets in bringing the product to market online.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Neuralab?

We wanted to create a more streamlined shopping experience for customers. Our biggest challenge is doing business internationally, and we had to incorporate shopping for every currency. We were moving from a cumbersome web platform to a single, streamlined site.

SOLUTION

What was the scope of their involvement?

The conception for our new website had already been done. The project turned into wireframing, which turned into dressed wireframing with Neuralab. We went into production, created a website, and we iterated from there. We are using the WooCommerce platform on a WordPress website.

We’re heavily focused on our own design, which is a large part of our partnership with Neuralab. We knew how we wanted the site to look and feel. Neuralab ensured that everything worked technically and handled user flows. They’ll jump in and tell us exactly what to do when needed, but they also incorporate our point of view on the brand experience. Neuralab steers us in the right direction, ensuring that the website will be effective.

Neuralab has also provided maintenance post-launch. We view them more as a part of our organization. We have an entire team and work directly with Krešimir, their CEO, who is a hands-on person. I collaborate with him in driving project management. Internally, there are probably 10 people on Neuralab’s side whom I’ve never met, but we do have direct access to the design leads. When we go into production, I also have direct communication with the development team and lead.

They have done a lot of custom work outside of our initial scope, related to the complexity of dealing with multiple currencies and payment systems, which aren’t always stable in countries outside of the US. Our reporting ensures that we stay informed about the financial backend of the site. We use a less-common social media aggregator, which required custom coding in order to facilitate the real-time social media ingestion of our streams.

We’re a growing, almost startup e-commerce company and are new to many promotions strategies. At times, we came up with an idea and tried to act quickly and nimbly. Neuralab jumped in and solved those technical problems, allowing us to execute quickly.

How did you come to work with Neuralab?

I wasn’t here when we started our relationship.

What is the status of this engagement?

We started working with Neuralab in late 2015. The first launch occurred in late 2016. We are working on our second launch in phases. The first will happen in 2–3 weeks, and the second will take place a month later. We will continue to work on conversion optimizations and any iterations necessary for a full quarter afterward. 

RESULTS & FEEDBACK

How did Neuralab perform from a project management standpoint?

I doubt that Krešimir actually sleeps. Supporting customers on the other side of the globe requires a lot of accommodation. I estimate that Neuralab is available 18 hours per day. From a communications standpoint, they respond electronically almost immediately.

I also have a service-level agreement for bug management, which is performed within 1–3 hours of making a submission in our dedicated ticketing system. We have a Google Doc that serves as a backlog for tracking all our comments and timelines.

What did you find most impressive about Neuralab?

I appreciate their speed of service, flexibility, and consistent partnership. They’re an incredible service provider.

Are there any areas Neuralab could improve?

No.

What tips or recommendations could you share that might increase the likelihood of success with Neuralab?

For US firms, I’d say don’t be intimidated because Neuralab is not a local company. They’ve completely adjusted their way of working to meet clients’ needs. Their openness will help clients learn about their own business. 

5.0
Overall Score I love their team. I couldn’t do my job without them.
  • 4.0 Scheduling
    ON TIME / DEADLINES
    We didn’t meet all of our deadlines, but Neuralab pushed hard. Many of the problems during the last design were due to us.
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I hope that others have the same great experience as I did.

Web Dev & Design Services for Digital Marketing Agency

"Everything they’ve done has been positive. I have no complaints."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
2009 - Ongoing
Project summary: 

Neuralab augments teams in web development and design. They work on projects involving WordPress, e-commerce, CRM and plugin integration, and they also provide widespread technical consultation and maintenance.

The Reviewer
 
11 - 50 Employees
 
San Jose, California
Victor Bilandzic
Senior Partner, Motava
 
Verified
The Review
Feedback summary: 

Neuralab is a versatile team skilled in both design and strategy, on top of development. Their work contributed to tangible success with clients, including direct sales and conversion improvements. They can meet deadlines, respond fairly to requests, and overall augment internal teams efficiently.

BACKGROUND

Introduce your business and what you do there.

Motava is a digital marketing agency that builds websites and markets them through various channels, mostly digital. The most common things people ask for are SEO and PPC, but we’re not limited to just those. I’m a senior partner.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Neuralab?

At first, we needed a reliable and affordable designer. We also use them to augment our development staff.

SOLUTION

What was the scope of their involvement?

We subcontract a lot of our design work to them. We have also worked with them on development tasks. We’ve done multiple projects with them. The largest project was a biotechnical firm website built on WordPress with WooCommerce. They helped us consult on the updates needed for their existing website. They helped me with the selection of the technology, platform, and approach for the new one. Once we completed that, we were able to plan the design with them. Together, we designed 20-25 different screens. They were also one of the primary developers for the website, working with my team and me. 

How did you come to work with Neuralab?

When we were looking for a firm, I was looking for somebody that was more than a freelancer. I’ve hired freelancers before and they tend to disappear or are limited in what they can provide. I liked that Neuralab had a smaller team when we first hired them. They’re larger now. They had a sense of professionalism and their English was also very good compared to other companies. We started with smaller design projects then moved into smaller-scale development. The quality of that work was also very good, and that made us comfortable to send them larger projects. We started working with them directly and it’s been a good partnership with them.

How much have you invested with Neuralab?

We have spent between $50,000 and $200,000 over the course of our relationship.

What is the status of this engagement?

We started working with them in 2009, and the work is ongoing.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

It’s hard to attribute specific metrics to them since we’ve been working on it together. The success is subjective. Most of the work they do is design-related and some program-related. I strategize all of it. Everything they’ve done has been positive. I have no complaints. The things that we measure are the marketing success for our clients, and that’s all done by our team. The effect of Neuralab’s effort is tied to that. They’re a big part of the success of our clients.

The feedback from the biotech firm has been positive. Neuralabs did most of the work on the redesigning of their key technology page. Because of that, sales improved by 65% in the first 90 days. There have definitely been improvements in sales and conversions.

How did Neuralab perform from a project management standpoint?

They’ve been very accommodating and helpful through several minor issues. They’re pretty responsive. We have a shared management system to track our tasks. They’re good at meeting deadlines as well.

Are there any areas Neuralab could improve?

Not really.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

WordPress Web Dev for State-Owned Bank

"I was so impressed with their dedication."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
2016 - Ongoing
Project summary: 

Neuralab redesigned a national bank platform, simplifying the UX/UI and presenting a more client-oriented face for conveying programs and product offerings. They now provide maintenance and feature upgrades.

The Reviewer
 
201 - 500 Employees
 
Croatia
Iva Saraga
Head of Business Communications & Marketing, HBOR
 
Verified
The Review
Feedback summary: 

Thanks to Neuralab’s customized development, the new website has improved page views by as much as 30%. The team’s proactive workflow, attention to detail, and consistent turnaround time continue to drive results.  

BACKGROUND

Introduce your business and what you do there.

HBOR is a state-owned, Croatian development and export bank as well as export credit agency. We offer multiple loan programs, guarantee schemes, export credit insurance, and other services to our clients. I'm in charge of business communications and marketing. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Neuralab?

Our old website did not meet our clients’ expectations, and we wanted a new website that would be more functional and client-oriented, and allow our customers to find the programs and products we offer. We needed to simplify the engagement process, so we were looking for a completely new face, which is why we reached out to Neuralab.

SOLUTION

What was the scope of their involvement?

We explained our desired outcome of the project, the communications issues that needed to be solved, and showed them a few websites we liked. Neuralab conducted customer usability research, determined the weakest and the strongest points, and came out with a whole new idea for the website. Afterwards, they did the design and programming. At this point, our website is purely informational, and it’s built using WordPress. In the long run, we have some ideas for building 2-way communication into the website for services like loan applications.

How did you come to work with Neuralab?

We found Neuralab through a Google search for companies that had received awards for their web design. I went through the references of those companies to view their work, and that’s how I got in contact with Neuralab. They then participated in a pitch that was organized for the website and showed to be the best for our project.

How much have you invested with Neuralab?

All told, I think we’ve spent around €45,000 [$51,000] with Neuralab.

What is the status of this engagement?

We started the project in 2014 when we decided to hire Neuralab. But, we had some internal changes in management, and unfortunately, the project was stopped. In 2016, we restarted the project, and it was finished by the end of that year. Neuralab handles the maintenance of our website and provides feature upgrades. Right now, they’re creating a web tool that will enable our clients to find the right loan and interest rate for them. They’re also making an export guide microsite. 

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or impact of the engagement?

Within the past few months, people have been viewing 20%–30% more of the pages on our website, and we’ve seen a 15% increase in the amount of time that people stay on the export page. We’ve received good feedback from our clients and commercial banking partners, but I don't have that information quantified.

How did Neuralab perform from a project management standpoint?

Neuralab constantly met their deadlines with no issues. We communicated through Gmail with a single person for each project.

What did you find most impressive about Neuralab?

Neuralab customized our website and got to know our program. They really dug into the content. At this point, I think they could easily start working at HBOR. I was so impressed with their dedication.

Are there any areas Neuralab could improve?

So far, we’ve had a great experience with Neuralab, and we’re really satisfied. They’ve hit every due date. We’re looking forward to continuing our partnership.  

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

WooCommerce Web Dev for Tire Distributor

"Neuralab can customize everything, and they see every project differently."

Quality: 
4.5
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
June 2016 - Ongoing
Project summary: 

Neuralab upgraded an e-commerce platform by redesigning the inventory system, preparing downloadable descriptions, expanding information fields, and clarifying product titles. They’re now developing version 2. 

The Reviewer
 
11 - 50 Employees
 
Greater Boston Area
Ecommerce Assistant, Tire Distributor
 
Verified
The Review
Feedback summary: 

Since Neuralab joined the team, visitor numbers grew from 50 per day to over 670, catalyzing a 700% increase in online orders. Their creative suggestions, adaptable workflow, and efficient indexing designs continue to boost revenue.

BACKGROUND

Introduce your business and what you do there.

I’m the e-commerce manager for a tire importer and distributor working within and outside of the US. We specialize in commercial truck and heavy-machine tires. I’m responsible for all internal and external transactions. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Neuralab?

Tires are difficult to find, as each model has individual characteristics depending on the machine and utilization. We needed advanced programming skills in order to list our tires online and make them searchable through Google. We tried to do this ourselves, but our products weren’t being indexed properly. 

SOLUTION

What was the scope of their involvement?

We use WooCommerce for our platform, which Neuralab upgraded and redesigned. They gave us recommendations for product names and titles. We had an old inventory system that needed to be linked to WooCommerce. Neuralab created a functionality for downloading product information from the old system. The new version will be more complex; there were 5 information fields on the old product, but the new version will have 15, including tire dimensions, speed limits, and other characteristics.

We had constant communication with a project manager from Neuralab, who distributed the job to the team. There were separate designer and developer groups in place.

How did you come to work with Neuralab?

We didn’t want to move away from WooCommerce, so every developer our company hired needed to have knowledge of this platform. Neuralab was listed on the WooCommerce website, and we called them for an initial discussion. Other developers whom we contacted told us that our products had too much information attached, but Neuralab didn’t see that as a problem.

How much have you invested with Neuralab?

The cost of their work has been around $15,000. At the end of our second build, the cost will reach around $35,000.

What is the status of this engagement?

We started working with Neuralab in June 2016. The initial site was finished in 2 months. We have started work on the second version, which will be more sophisticated. 

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or impact of the engagement?

Before working with Neuralab, around 50 users visited the site daily. Right now, we have around 670 visits per day, and the number is growing. In terms of conversions, we have gone up from 1 order per month to 2 orders per week. We’ve noticed a 700% increase in our orders.

How did Neuralab perform from a project management standpoint?

Throughout the process, Neuralab used the appropriate tools for certain stages of the project. In the beginning, we used InVision for design. After that phase, we started using Asana and Google Docs.

We’ve been able to communicate well. We had ideas that wouldn’t have worked technically, but Neuralab came back with good recommendations.

What did you find most impressive about Neuralab?

Most of their team is made up of young, creative people who always offer new ideas and possibilities. I used to work with another web design company that had set templates we had to choose from. Neuralab can customize everything, and they see every project differently. Instead of making our site look like everyone else’s, they’ve adapted to our strategy.

Are there any areas Neuralab could improve?

Our project manager is our only contact point, and he can be overworked at times. Having another asset at hand and with more job diversification would be an improvement. It’s not a big issue, but it can be annoying. 

5.0
Overall Score Neuralab produces good designs.
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Custom Platform Dev for Business Communications Center

“Neuralab’s team is creative and ready for challenges—they are constantly learning, developing, and growing.”

Quality: 
4.5
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
2013 - Ongoing
Project summary: 

Neuralab built an e-learning platform that focuses on business skills training. The team also helped with branding and website development. They still assist with customer support and system maintenance.

The Reviewer
 
11-50 Employees
 
Croatia
Director, HalPet
 
Verified
The Review
Feedback summary: 

Neuralab is willing to tackle challenging projects. The team excels at implementing solutions that address client needs, which is evident in the impressive sales statistics of the award-winning platform. The team is also patient, flexible, and open to feedback.

BACKGROUND

Introduce your business and what you do there.

HalPet specializes in education management. I am the co-founder and managing director responsible for program design, development, and delivery, as well as trainer development.

We provide business languages training for resident and nonresident professionals. The choice of languages is wide, depending on what our clients need to work on.

The company was founded in 1997. In 2013, we created our own teaching method called LPC, which is the foundation of all of our teaching and training programs. LPC stands for Learn-Practice-Communicate. Our programs are done in classrooms, and we also offer online or blended programs.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Neuralab?

We needed to design a custom-made LMS [Learning Management System] based on our LPC method. After several unsuccessful engagements with other IT companies, we were looking for a vendor who understood our needs and could follow through. We wanted to work closely together in order to get the product we wanted.

SOLUTION

What was the scope of their involvement?

In 2013, Neuralab built the first version of our LMS from scratch using LearnDash and WordPress. This version is still in operation and has proven to be a very reliable platform. Neuralab then built the second version of the LMS in 2016 and launched it in 2017. I would like to stress that the second version of the LMS was created only because the first version was not adaptable to all devices. They also did the branding for the first and second versions of LPC.

We also asked Neuralab to build our company website in 2014. They then rebuilt it from October 2016–March 2017. They also developed the first Croatian education webshop in 2016.

Currently, Neuralab’s customer support is practically working with us daily. They continue to upgrade the system and ensure that is it operating smoothly.

How did you come to work with Neuralab?

Neuralab was recommended by one of our clients. We met with different providers, and our meeting with Neuralab was the most promising. We clearly saw their interest in HalPet and their willingness to understand what we needed. We liked their suggestions and their flexibility. The initial offer they gave us was also acceptable.

How much have you invested with Neuralab?

We’ve paid around $50,000 for their services.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Thanks to the product we created in cooperation with Neuralab, we were able to transfer 20% of our language programs online in 2014. This reduced our operating costs in the first year by 15%. This percentage increases every year, by an additional 4% in 2015 and another 5 % in 2016. Our profits go up every year due to the applications and platforms.

In 2015, we received an award for the best e-learning program delivered to a Croatian national company. This award also had a great impact on our sales. The products we created in partnership with Neuralab make us unique in the regional market, allowing us to offer high-quality education services and support through technologically advanced platforms. The platform also enables us to offer B2B and B2C products internationally, which opens a new set of opportunities.

How did Neuralab perform from a project management standpoint?

Their communication skills are excellent. We use Zendesk, email, Google Docs, and meetings.

What did you find most impressive about them?

Neuralab’s team is creative and ready for challenges—they are constantly learning, developing, and growing. We appreciate their ability to understand clients who do not come from an IT background and their willingness to provide the best service. They are there when we need them.

Are there any areas they could improve?

Since they are always open and ready for feedback, there is nothing I would stress. They are growing fast, so there is always the issue of quality and deadlines. That is something Neuralab is aware of and trying to keep under control.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
    They sometimes miss deadlines, but they are not the only ones responsible for that—we are as well. Sometimes, they have to wait for us to deliver something in order to proceed with their work.
  • 4.5 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
    When a lot of things need to be done, they do not always pay attention to the tiny details that are important to us. For example, our new HalPet business card is not the greatest, but we had to approve it because we needed it for some projects.
  • 5.0 NPS
    Willing to refer