We take IT off your plate. Time to call the Pros!
Network Computer Pros provides businesses with managed IT services that improve overall productivity and enhance network infrastructure. Our monitoring technology allows us to maintain all systems proactively, reducing the hidden cost associated with downtime, substandard performance, and lost productivity due to incompatible or out-of-date software. We service many different verticals in South Florida, such as dental offices, law practices, accounting firms, manufacturing organizations, construction, and engineering firms. Our mission is to empower our clients with custom IT solutions that are adaptable and scalable with their businesses.
headquarters
Focus
Portfolio
Network Management
Our network management services include proactive monitoring and maintenance, windows updates, patch management, server optimization, 27x7 monitoring, nightly backups, business continuity, disaster recovery planning, and I.T. compliance policies and procedures.
Systems Monitoring
Our monitoring services include 24/7 proactive monitoring and maintenance. Our systems scan your computer for viruses, necessary updates, hardware issues, and more.
Managed Antivirus
Our managed anti-virus and anti-malware services offer advanced protection against cyber threats for businesses.
Hardware Procurement
Our hardware procurement services consist of establishing and advising our clients on which technology is most suitable for their business needs. We assess and enhance our clients' computers, systems, and other network infrastructure components.
Disaster Recovery
We provide our clients with a custom disaster recovery plan based on each company’s unique needs. This plan will help get your data and systems back online quickly in case of an unexpected event.
Systems Security
Our systems security services include cloud updated anti-virus, cybersecurity, firewall management and maintenance, phishing assessments, I.T. security training, and email/spam protection.
Cloud Services
Our cloud services include cloud computing, virtual servers and hosting, virtual desktops, cloud encrypted backups, Microsoft 365, Microsoft Azure Services, and Microsoft Teams Phone System.
Help Desk I.T. Support
Our help desk support services include quick and reliable remote and on-site technical support, after-hours emergency support, computer installs, assistance disabling server access, setting up user permissions, and Microsoft-certified senior support. We help you minimize your downtime, reduce your costs, and improve your overall productivity.
Business Continuity Planning
We provide our clients with a custom business continuity plan based on each company’s unique needs. This plan is designed to help protect business data in case of an unexpected disaster.
Auditing and Compliance
Our auditing and compliance services include evaluating the strength and completeness of compliance regulations, user access controls, security policies, and risk management procedures.
Reviews
the project
IT Support & Cybersecurity Services for Investigative Agency
"They deliver exactly what they say they will."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
I am the owner of a nationwide insurance based investigative firm. We have approximately 31 employees located around the country.
For what projects/services did your company hire Network Computer Pros?
Our company was is need of someone to manage our IT needs for both our office and remote workers. We also needed a firm that could not only implement but also manage our cyber security package. As computers get dated we also needed to rely on a reputable company to help us source these items.
How did you select this vendor and what were the deciding factors?
After interviewing several local and online firms we decided on Maurice and his staff. This could be classified as one of the best business decisions we have made. It is rare that someone is able to deliver on what they propose - most oversell and under deliver.
Describe the project in detail and walk through their service package.
After our initial meeting they presented us with changes that needed to happen immediately and keeping costs in mind they presented a clear and concise timeline that would begin. Over a period of 6 -9 months we had replaced our systems and were up to date and secured.
How many resources from the vendor's team worked with you, and what were their positions?
We have worked with a full range of staff from their main systems engineers to techs that visit our office.
Can you share any outcomes from the project that demonstrate progress or success?
After sourcing and outfitting our staff with the necessary equipment we have been able to implement a proper security protocol and the service is invaluable.
How effective was the workflow between your team and theirs?
My nationwide staff have an easy process to access IT issues via their ticket system and that ensures timely service.
What did you find most impressive or unique about this company?
Service, Service, Service. It is clear this company and their owner Maurice take service very seriously and are hands-on, timely and professional.
Are there any areas for improvement or something they could have done differently?
After 10 years I don't find any consistent issues that would ever have us consider looking for any alternate resources. They deliver exactly what they say they will.
the project
Managed IT Services for Immigration Law Firm
"They are always available, proactive, thinking ahead, and solving issues before it becomes a problem."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
Cifuentes-Marrero, P.A. is a full-service immigration law firm based in Miami, Florida and serving clients from around the globe. I am the Senior attorney.
For what projects/services did your company hire Network Computer Pros?
Our company moved from executives suites to our own location in Miami and we needed someone to handle out IT needs.
How did you select this vendor and what were the deciding factors?
I met Maurice, the principal of Network Computer Pros in BNI. His company has provided excellent service since 2005.
Describe the project in detail and walk through their service package.
Network Computer Pros study our requirements and made sure that our IT Infrastructure was more than sufficient. This meant that they evaluated our storage needs, purchasing a server, computers, installing scanners and configuring all components. Our relationship with NCP is outgoing, we pay a monthly fee for the services, which included during the COVID shutdown to get our office working remotely without any problems, smoothly and quickly.
How many resources from the vendor's team worked with you, and what were their positions?
For the initial set up we worked with Maurice, Isaac and many of their team members.
Can you share any outcomes from the project that demonstrate progress or success?
Network Computer Pros was proactive, they finished ahead of schedule and have been always providing maintenance and preventive actions to avoid any problems due to power outages, hurricanes, employees misuse of the network.
How effective was the workflow between your team and theirs?
Excellent, they have a great portal to open tickets for any issues and always someone is ready to answer the phone when all other systems are down.
What did you find most impressive or unique about this company?
They are always available, proactive, thinking ahead, and solving issues before it becomes a problem.
Are there any areas for improvement or something they could have done differently?
n/a
Thanks to Network Computer Pros' help, the client has successfully implemented proper security protocols. The team utilizes a ticketing system to handle issues and requests promptly. Furthermore, they approach each task with the utmost professionalism and are very hands-on.