Could you share any statistics or metrics from this engagement?
Whenever we send people to the website, we get complimented both on the content and on the website. Generally speaking, I would say about once or twice a week, we’ll get someone asking, “Who did your website, can we get in touch?” In the last six months, we’ve been giving the details away quite a bit.
I have to admit we’re not getting the traffic or traction that we were hoping for. In all fairness, we haven’t actually had a launch. When we were going to do a launch in September, we were addressing some problems that turned out to be show-stoppers. We didn’t even have a soft launch.
How did Netsells perform from a project management standpoint?
Overall, if I were to give it a mark, I would probably give them something like 90 or 95 out of 100. Netsells is very responsive, even though they’re not in London, they’re in York, which is about a two-and-a-half to three-hour drive from here. Dealing with things on the phone and over email has been very easy. They keep you updated on everything. They’re very strong when it comes to those things.
The problems we’ve had are no massive problems. They’re little annoyances. Every time we’ve brought up something that we wanted to change, they have no extra cost for us. The only problems we’ve had, I think, are based on misunderstandings. They’ve been very fair as to what’s in scope and what’s not in scope. I think that’s part of the reason why we’ve been able to keep it that cheap. It’s also the reason why we’ve managed to keep some things for phase one. That’s important; we can afford it, and therefore, we’ll do it. If it’s either something we can’t afford or something we don’t need right now, then we can wait either for funds or for confirmation if that’s really what we want to do.
What distinguishes Netsells from other providers?
To be honest, for my business partner, I think it was a question of their willingness to do what we’ve asked without having to ask too much input on our part. They asked what they needed to ask early on, and they brainstormed the best way to tackle our website.
For me, the fact that Netsells was really honest stood out. We let them be as creative as they wanted to be, and they delivered a great product. They were very straightforward and transparent.
Is there anything Netsells could have improved or done differently?
There was not a single problem along the way. There was a few mistakes, a few things that got fixed in a timely manner, but there was no real big issue.