In terms of results, could you share any statistics, metrics, or user feedback that would demonstrate the quality of their performance?
We did a quality assurance check with a third-party company based here in the U.S. They performed a comprehensive code review for quality and viability, and it checked out with flying colors. We haven’t yet gotten it into any customers’ hands at this point, but we’ve done a lot of dogfooding with it, and it seems to be working very well. Overall, we’ve been really impressed with what their developers have come up with.
When working with netguru, is there anything you’d consider unique about their strategic approach and/or development methodology that distinguish them from other vendors?
I don’t have enough experience to say that they’re doing anything unique. What I like about them is the fact that even though it’s a fairly large firm, we’ve had a direct relationship with the founders and their executive management team. They’ve been very hands-on with us. In fact, one of the founders was able to sit in on the development process for the first month of development, which we found to be extremely helpful. It was clear that they took real ownership of the project.
We have development calls with them three times a week, and they present feedback to me, which has been very helpful. They have a good project manager in place, too, and I like the code review. I just think they’re straight shooters, and they’re committed to providing a very good product and an extremely high level of customer service. They do what they say they’re going to do. I may be missing any additional value proposition that they have, but that’s just because I don’t know of any other one. I think they’ve been a fantastic development shop for us.
The other thing I really like about them is that they’ve given us the luxury to be able to start and stop development within a month’s notice. As a result, we’ve been able to develop for two or three months, then put it on pause for six weeks and develop some more wireframes, then give it back to them. That, coupled with the lower rates, has been extremely cost effective for us. If we were working with a smaller firm without the quality resources, we wouldn’t have been able to do that. That method allowed us to cut costs and maximize the value we get from them. It’s been great.
In retrospect, are there areas in which you think netguru could improve as a service provider?
If anything, it’s probably from a language perspective: they should keep improving their communication. I’m sure that’s the most often cited thing for offshore providers, but it really can’t be understated because entire projects have lived and died because of poor communication, regardless of the product itself.