What was the scope of their involvement?
When we first hired Netcom Solutions, they came in and did a full assessment of our entire office. They inventoried our hardware, from individual computers to the servers to the software. They developed a plan to modernize our office and ensure that our hardware would last for the next 5–10 years instead of having to continuously replace it. We upgraded everything they recommended and got rid of anything that was inefficient or unnecessary.
They now provide monthly maintenance, although we rarely see them because the new hardware and system run almost flawlessly. If there’s an issue, we open a ticket and they respond immediately and access everything remotely to resolve the problem. The only time they come into the office is when we hire a new employee who has to set everything up from scratch. They also set up our remote server so that we can access data outside of the office.
What is the team composition?
My office manager has one main point of contact. However, if tech problems come up, we can just open a ticket and whoever is working will address it.
How did you come to work with Netcom Solutions?
We were looking for an IT company, and Netcom Solutions came in and gave a stellar presentation. They’d put together an excellent package that was detailed and specific, and it was a tremendous amount of service for not much more than we’d been paying before. I felt good about the bargain, so I hired them.
How much have you invested with them?
When we first started, we spent about $15,000–$20,000 on a new server and software upgrade and $10,000–$20,000 in hardware. We now spend about $1,300–$1,500 a month on maintenance.
What is the status of this engagement?
We began working together in January 2017, and the partnership is ongoing.