A New Kind of BPO Partnership

NETCAST BPO Services is a cutting edge provider of contact center and business process outsourcing services.  Offering both domestic and off-shore solutions for inbound, outbound, email, chat and back office services. Domestically, they engage successful, highly-driven professionals for a superior customer experience and Off-shore they utilize articulate English speaking college graduates for customer experience which exceeds expectations. 

 
$1,000+
 
< $25 / hr
 
50 - 249
 Founded
2011
Show all +
Henderson, NV
headquarters
  • Henderson, NV
    United States
other locations
  • Atlantic City
    United States
  • San Fernando, PMP
    Philippines

Reviews

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Telemarketing for Marketing Agency

"It is an excellent firm and I have no complaints."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$1,000,000 - $9,999,999
 
2014 - Ongoing
The Reviewer
 
501-1000 Employees
 
Indianapolis, Indiana
Senior Marketing Manager, Real Estate Firm
 
Verified
The Review
OPPORTUNITY / CHALLENGE

Why does your firm need outbound services? Did you use to handle these needs in-house?

I chose it because it is an expert service, after carefully selecting it, extensive searches and demonstrations for our satisfaction and that of our clients, offers a service and complete and complete confidentiality and security.

How many outbound calls did your company handle every day?

We have over 2000 per day, it is about 2500.

What challenge were you trying to address with the service provider?

I wanted greater attention to my client needs to improve their satisfaction.

SOLUTION

What was the scope of the service provider's involvement?

Information, security, and experience when do they collections is key.

Could you describe the service provider's pricing structure and how they billed you?

They invoice us according to the contract details.

How did you come to work with this service provider?

I found them through exhaustive searches on the internet, demonstrations and a recommendation from a colleague.

How would you assess the service provider's abilities to conduct outbound sales calls, generate new business, and handle customer issues?

It is an excellent company and I've never heard complaints.

How much time and money does this service provider save you each month?

They save us approximately $20,000 per month.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

It is an excellent firm and I have no complaints.

What are the service provider's strengths?

It is a good organization and they treat their employees well.

What areas can the service provider improve?

They could always improve customer service, like any firm.

How long has your company been working with this service provider?

We have worked with them ongoing for the past three years.

How much money do you spend annually with this service provider?

We spend $1,000,000 to $9,999,999 per year.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Database Services & Sales Improvement for Retail Service

"They have an excellent ability to respond to customers."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Feb. 2014 - Ongoing
The Reviewer
 
501-1000 Employees
 
Miami, Florida
Business Development Director, Retail Service
 
Verified
The Review
OPPORTUNITY / CHALLENGE

Why does your firm need outbound services? Did you previously handle these needs in-house?

We need it to improve our sales.

What was the volume of outbound calls your company was handling per day?

2000 calls.

What challenge were you trying to address with the service provider?

Our goals were to improve sales by 10% over 6 months.

SOLUTION

What was the scope of the service provider's involvement?

The most important service they provide us is a clean and secure database.

Could you describe the service provider's pricing structure and how they billed you?

It is very easy to be billed monthly.

How did you come to work with this service provider?

They had a seriousness and good reputation in the sector.

How would you assess the service provider's ability to conduct outbound sales calls, generate new business, and handle customer issues?

They have an excellent ability to respond to customers. This is what customers tell me.

How much time, in hours, does this service provider save you each month?

50 hours.

How much money does this service provider save you each month?

$7,000 each month.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

The pros are certainly an effective response to my requests. There are no cons.

What are the service provider's strengths?

Their strengths are their excellent policy of proactivity and their great service with the latest technology.

How can the service provider improve?

I think they could offer a bigger and varied variety of packages.

How long has your company been working with this service provider?

We started February 2014.

How much money do you spend annually with this service provider?

$50,000 to $199,999.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Customer Service & Call Volume Management for Hospitality Service

"My organization relies heavily on Netcast BPO."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
May 2017 - Ongoing
The Reviewer
 
201-500 Employees
 
Los Angeles, California
Senior Customer Service Manager, Hospitality Service
 
Verified
The Review
OPPORTUNITY / CHALLENGE

Why does your firm need outbound services? Did you previously handle these needs in-house?

Netcast BPO has really helped my organization in managing calls and inquiries. Our clients are always happy with prompt responses and replies they get any time they face challenges or want to know more about our services. My organization relies heavily on Netcast BPO and its continuous usage to manage multi-channel or large calls from clients.

What was the volume of outbound calls your company was handling per day?

326 calls every day.

What challenge were you trying to address with the service provider?

Our goals were to meet our clients' inquiries demand.

SOLUTION

What was the scope of the service provider's involvement?

They provide effective management of client calls and inquiries.

Could you describe the service provider's pricing structure and how they billed you?

I'm not sure.

How did you come to work with this service provider?

We found them through an Internet ad.

How would you assess the service provider's ability to conduct outbound sales calls, generate new business, and handle customer issues?

They are very effective.

How much time, in hours, does this service provider save you each month?

209 hours every month.

How much money does this service provider save you each month?

$382 per month.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

Their service is very affordable and reliable.

What are the service provider's strengths?

They are good at using modern technological tools.

How can the service provider improve?

They can improve with adopting new technology.

How long has your company been working with this service provider?

We began May 2017, and it's ongoing.

How much money do you spend annually with this service provider?

$1,000 to $4,999.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer