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"They were committed to continuously improving the platform in response to user needs."
Sep 24, 2023
Project Manager, Xcodify
khaled A
Education
Switzerland
11-50 Employees
Online Review
Verified
Neo softhub provided web and mobile development services for an education company. The team worked on the UI/UX design, integrated essential tools and third-party applications, and introduced a CMS.
Thanks to Neo softhub's work, the client improved user engagement, completion rates, adoption rates, user satisfaction, and more. The team managed the project seamlessly, delivered on time, and communicated effectively. Overall, they stood out for their responsiveness and commitment.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the project manager of Xcodify
Describe what your company does in a single sentence.
educational of Business
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Neo softhub to accomplish?
web development
mobile development
SOLUTION
How did you find Neo softhub?
Online Search
Referral
Why did you select Neo softhub over others?
Pricing fit our budget
Great culture fit
Good value for cost
Referred to me
Company values aligned
How many teammates from Neo softhub were assigned to this project?
14
Describe the scope of work in detail. Please include a summary of key deliverables.
Discovery Phase:
Conducted a comprehensive assessment of client requirements.
Analyzed user personas to understand their needs and preferences.
Mapped out educational goals and objectives.
Design Phase:
Crafted an intuitive and user-centric UI/UX design.
Struck a balance between simplicity and functionality in the interface.
Ensured a user-friendly design that enhances the overall user experience.
Feature Integration:
Seamlessly integrated essential tools such as quizzes, progress monitoring, and collaboration spaces.
Facilitated a cohesive and interactive learning environment for users.
Adaptability:
Ensured the platform's responsiveness across various devices for optimal performance.
Guaranteeing a consistent and accessible user experience for all users.
API Integration:
Successfully incorporated necessary third-party applications, including video tools and payment gateways.
Enhanced the platform's functionality by integrating external resources.
Content Flexibility:
Introduced a dynamic Content Management System (CMS) for effortless course management.
Empowered administrators with the ability to easily update and manage course content.
Quality Assurance:
Conducted rigorous testing to identify and rectify any bugs or issues.
Continuously refined the user experience to ensure a smooth and error-free platform.
Security Measures:
Strengthened data protection through advanced encryption techniques.
Ensured compliance with educational data security regulations and standards.
Training:
Provided comprehensive training to educators and staff members.
Equipped them with the necessary skills to maximize the utility of the platform effectively.
Post-Launch Support:
Offered dedicated ongoing support to address user inquiries and concerns.
Implemented regular updates based on user feedback to continually enhance the platform's performance and features.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
User Engagement Metrics:
Increased user engagement through metrics such as active user counts, session durations, and interactions within collaboration spaces.
Positive trends in user engagement indicating that the platform is meeting user needs and holding their interest.
User Satisfaction Surveys:
High scores and positive feedback in user satisfaction surveys conducted post-launch.
Demonstrates that users find the platform easy to use, valuable, and enjoyable.
Course Completion Rates:
Improved course completion rates, showcasing that users are successfully progressing through educational content.
Indicates that the platform effectively supports and motivates users in their learning journey.
Bug Reports and Resolutions:
Decreased frequency and severity of bug reports over time.
Reflects ongoing efforts to enhance the user experience and maintain a stable platform.
Security and Compliance Audits:
Successful results in security audits and compliance assessments.
Demonstrates that the platform meets the required data protection and educational data compliance standards.
Adoption Rate:
Increased adoption rate among educators and staff members.
Shows that training efforts have been effective in equipping them with the skills to use the platform.
Usage Analytics:
Regular analysis of platform usage data to track trends and patterns.
Allows for data-driven decisions to improve features and content based on actual user behavior.
Support Ticket Resolution Time:
Reduced support ticket resolution time, indicating efficient and responsive post-launch support.
Ensures that users receive timely assistance for any issues they encounter.
Regular Updates and Feature Enhancements:
Consistent release of updates and feature enhancements based on user feedback.
They were committed to continuously improving the platform in response to user needs.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
was perfect and everything on time
What was your primary form of communication with Neo softhub?
In-Person Meeting
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
the quick response
Are there any areas for improvement or something Neo softhub could have done differently?
nothing
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Custom Software Dev & Design for Healthcare Company
"What stood out as the most impressive and unique aspect of Neo softhub was their unwavering commitment to innovation."
Oct 7, 2023
CEO, Meskel AB
Abel Adonay Gebremeskel
Healthcare
Stockholm, Sweden
1-10 Employees
Online Review
Not Verified
A healthcare firm hired Neo softhub to build a custom healthcare tool that would treat various illnesses or diseases. The team handled the development and design process, including testing and maintenance.
Neo softhub successfully delivered a fully functional product that aligned with the client's expectations. The team managed the project well — they always adhered to deadlines and were highly responsive to queries, concerns, and requests. They were also innovative, proactive, and customer-oriented.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the CEO of Meskel AB
Describe what your company does in a single sentence.
Activity & purpose The company trade in IT solutions for healthcare
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Neo softhub to accomplish?
medical technology digital solution, that ia used in the prevention, diagnosis or treatment of illness or disease, or for detecting, measuring, restoring, correcting.
SOLUTION
How did you find Neo softhub?
Referral
Why did you select Neo softhub over others?
Pricing fit our budget
Great culture fit
Good value for cost
Referred to me
Company values aligned
How many teammates from Neo softhub were assigned to this project?
6-10 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
The project seeks to provide a cutting-edge healthcare tool for the prevention, diagnosis, and treatment of illnesses, along with detecting, measuring, restoring, and correcting health-related issues. Below, we provide a detailed description of the scope, highlighting key deliverables:
Requirement Analysis: Conduct thorough market research and stakeholder consultations. Define precise functionalities and feature requirements based on healthcare industry needs.
Conceptualization and Design: Develop a visually appealing and intuitive user interface (UI) and user experience (UX). Design interactive human body models for pain selection and user-friendly questionnaires. Create wireframes and prototypes for client approval.
Development of Interactive Human Body: Build accurate 3D or 2D representations of the human body, allowing users to select specific areas of concern. Ensure the model is visually engaging and responsive.
Questionnaire Development: Craft a comprehensive set of questions that intelligently collect user data, including symptoms and medical history. Ensure the questionnaire is user-friendly and efficient.
Data Integration: Integrate diverse data sources, including medical databases and symptom databases, to support accurate diagnosis and treatment recommendations.
Routing and Doctor Matching: Develop a robust algorithm for routing user data to the appropriate medical specialists. Ensure efficient and secure communication between users and doctors.
User Profiles and Secure Data Handling: Implement user profile management and data storage with stringent security measures. Ensure compliance with medical data privacy regulations, such as HIPAA.
Communication Tools: Incorporate secure communication tools, including telemedicine features, chat, and video conferencing, for seamless interaction between patients and healthcare providers.
Machine Learning and AI Integration: Integrate machine learning and AI algorithms for advanced symptom analysis, diagnosis prediction, and personalized treatment recommendations.
Testing and Quality Assurance: - Conduct thorough testing, including unit testing, integration testing, and user acceptance testing, to ensure the software functions correctly and reliably.
Deployment and Maintenance: - Deploy the solution to healthcare providers or institutions. - Provide ongoing maintenance, updates, and technical support to ensure the system's reliability and security.
Regulatory Compliance: - Ensure full compliance with local and international medical and healthcare regulations. - Facilitate the certification process as necessary.
Documentation and Training: - Create comprehensive documentation for both end-users and administrators. - Conduct training sessions to enable healthcare professionals to effectively utilize the system.
User Feedback and Iteration: - Establish a mechanism for collecting user feedback and continually iterate on the software to enhance usability and effectiveness.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
functional interactive human body to select the pain from and answers a quick questions to be forwarded to the correct doctor. this project's scope is extensive, aiming to revolutionize healthcare with a user-friendly, innovative digital tool. It encompasses design, development, data integration, compliance, ongoing support, and iterative improvements.
The key deliverables include a fully functional digital solution and comprehensive documentation, ultimately enhancing the healthcare experience for both patients and medical professionals.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Neo Softhub's project management was exemplary. They consistently met project deadlines and milestones, demonstrating their commitment to timeliness. Furthermore, Neo Softhub exhibited a proactive and responsive approach to addressing our needs. Their effective communication, quick response to feedback, and dedication to client satisfaction were highly impressive.
In summary, Neo Softhub's project management was efficient, delivering on time, and their responsiveness and client-centric approach greatly contributed to project success.
What was your primary form of communication with Neo softhub?
In-Person Meeting
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
What stood out as the most impressive and unique aspect of Neo softhub was their unwavering commitment to innovation. They consistently demonstrated a forward-thinking approach, leveraging cutting-edge technologies and creative solutions to address complex challenges. This innovative spirit set them apart and greatly benefited our project
Are there any areas for improvement or something Neo softhub could have done differently?
There are no specific areas for improvement or suggestions for Neo Softhub as their performance was exceptional and met all our expectations.