Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
They’ve been able to take a lot of varied information they’re not familiar with, and organize it in a way that will be as user-friendly as humanly possible. They came up with a lot of really good ideas for how to organize that and make it user-friendly. We really appreciated that, as we weren’t sure how to do that. They came up with a lot of good solutions for the problems we had.
How did NAVI Design perform from a project management standpoint?
I think that, in the beginning, there was some miscommunication. We couldn’t seem to get on the same page with the person assigned to our project. There were a lot of missteps at the beginning of the project. After that person was switched out, the communication was much smoother. We were able to get on the same page. When we bring up an issue, they understand it and are able to resolve it. At first, we were having difficulty with that, but that only lasted about two weeks. The new person was much better at understanding us. We usually have two emails a week, and then one phone call every one, to two weeks, as needed.
What did you find most impressive about NAVI Design?
NAVI Design, and especially Anna, is extremely committed to ensuring the project is exactly what we want. Anna’s putting in a lot of time and effort to make sure the end product is exactly how we projected it to be. I know she works a lot of overtime and works after hours because of the time zone difference. She’s always available, and we talk to her at crazy hours of her day. I feel that she’s very dedicated to the project.
Are there any areas NAVI Design could improve?
We have had to ask for updates at times. We would appreciate having an update schedule. For example, every Monday they send us an update to let us know what’s going on. We wouldn’t need to keep bothering them when they’re in the middle of something, and we would know when things are coming up.
They have holidays in Ukraine that we don’t have here. They kind of disappeared for a week and a half, and we got a little worried. It turned out that the office was closed. Letting customers know ahead of time that you’re going to be out of the office for a week keeps them from stressing and thinking you’ve run away.
Do you have any advice or recommendations for potential clients?
I recommend that people have a clear idea of what they’re looking for before going in. If we had been clear internally about what we wanted, we could have gotten off the ground faster. I think we confused them a lot in the beginning, and then they confused us because we weren’t organized internally.