Outsourcing/Offshoring INDIA
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Kredent Towers, 8th Floor, Plot No. J-1/14, Block EP & GP, Sector-V, Salt Lake, Near Webel Crossing,Kolkata, WB 700091India
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the project
Client Relations Services for Business Services Firm
"[Their service] seems to always get better every time."
the reviewer
the review
Why does your firm need back office services? Did you previously handle these needs in-house?
I believe having back office services is essential for running our business. Yes, we used to handle this in-house.
What type of work does your internal staff avoid by using a back office service?
Our staff doesn't have to worry about keeping track of all the numbers, statistics, client data, organization data, website details, notifications, etc.
What challenge were you trying to address with the service provider?
Our goal was for them to automatically handle what was aforementioned in the previous question.
What was the scope of the service provider's involvement?
They handle all client info, referrals, organization statistics, marketing tools, website detail, etc.
Could you describe the service provider's pricing structure and how they billed you?
We are billed monthly with no commitment.
How did you come to work with this service provider?
They were recommended by a trusted source.
How would you assess the service provider's ability to turn around quality work, to provide customer service, and to communicate?
Their CRM capabilities are key, and staying on top of all the numbers associated with our business is essential for us to operate.
How much time, in hours, does this service provider save you each month?
I'd estimate they save us hundreds of hours a month.
How much money does this service provider save you each month?
Based on the previous answer, time is money.
What takeaways and measures of success can you share about working with this service provider?
I can go on and on about the pros, which I've stated several times already in previous responses here. No cons that I can think of. We haven't used any other vendor.
What are the service provider's strengths?
They help us keep track of all the numbers in our day-to-day operations.
How can the service provider improve?
I honestly can't think of anything to improve. It just seems to always get better every time.
How long has your company been working with this service provider?
2007 - Ongoing.
How much money do you spend annually with this service provider?
Less than $1,000.