Inspire wonder. Inspire purpose. Work, inspired.

Myplanet is a software studio. We make smarter interfaces for the workplace that empower employees and engage customers, combining strategy, design, and development to bring end-to-end experiences to life.

As an integrated team of designers and developers, we implement leading software platforms for the world’s most influential companies including Cisco, Google, New Balance, and Warner Music.

Desktop and mobile are just the start— we work across interfaces to help you meet your users where they are, building experiences for IoT, wearables, AR/VR, and CUI, as well as traditional web-based interactions. We focus on making everyday experiences more enjoyable, specializing in employee tools, workplace products, and marketing and commerce platforms.

“Having worked with the Myplanet team in the past, I trusted their ability to craft the right experience for our customers and to empower my team with world-class marketing technology,” says Shoretel CMO Mark Roberts. “And they delivered.”

Our work has global reach, with international partners in the US, Europe, and beyond. Myplanet is also B Corp certified. We'd love to hear more about your project and how we can lend a hand. Get in touch.

 
$25,000+
 
$100 - $149 / hr
 
50 - 249
 Founded
2009
Show all +
Toronto, Canada
headquarters
other locations

Focus

Service lines
  • Web Development
  • Web Design
  • E-Commerce Development
Client focus
  • Enterprise (>$1B)
  • Midmarket ($10M - $1B)
Industry focus
  • Financial services
  • Media
  • Information technology
Branding focus
Mobile platforms
Mobile focus
Frameworks and CMS
Programming & scripting
Ecommerce systems
Application platform
BI & big data focus
BI & big data solutions
CRM functions
CRM solutions
Productivity & collaboration
Managed services

Portfolio

Key clients: 

Acquia, CenturyLink, Cisco, Corus, D+H, DigitalOcean, Dow Jones, Google, Mitel, New Balance, Shoretel, Telus, TMX (Toronto Stock Exchange)

Reviews

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Digital Brand Dev. for High-Tech Software Company

"The diverse, seasoned set of experts they provided encouraged me to use them for multiple projects."

Quality: 
4.0
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$1,000,000 - $9,999,999
 
May 2014–May 2017
Project summary: 

Myplanet provided rebranding and web design services for two projects. For one, they repositioned a legacy brand and consolidated several pages. In the second project, they improved user experience.

The Reviewer
 
10,000+ Employees
 
San Diego, California
CMO, High-Tech Software Company
 
Verified
The Review
Feedback summary: 

Both projects contributed to a significant jump in site traffic and page time, as well as helped decrease overall bounce rates. The team at Myplanet emphasized honesty and communication throughout the engagement. Their deep skill set and dedication made the two collaborations smooth.  

BACKGROUND

Introduce your business and what you do there.

I’m the CMO of a high-tech software company. We’re a hybrid cloud software data and analytics firm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Myplanet?

I hired Myplanet for rebranding projects for two separate companies. For the first, we needed our brand to represent our current strategy. We had 35 disparate digital platforms and no consistency between them, so we needed Myplanet to reposition our digital brand.

For the second project, we hired them to help evolve our platform and user experience.

SOLUTION

What was the scope of their involvement?

To tackle our brand’s lack of consistency, Myplanet worked with our branding agency to develop a cohesive image for the business. Part of their approach included consolidating 35 platforms into a singular one that was more representative. They performed user testing and ensured the system was optimized for search engines. Myplanet also created a common user experience with a flexible design and added modular elements on Drupal to improve overall functionality.

For the second project with Myplanet, they evolved our platform to make it more searchable for users, enhanced features for an improved customer experience and simplified processes within the system. We provided them with our content and they structured the platform around it.

What is the team composition?

My main point of contact was Jason (Founder & CEO, Myplanet) and Erik (Chief Design Officer, Myplanet). They supplied a team of 15–20 people for the projects, depending on the resources needed for each stage.

How did you come to work with Myplanet?

Someone from my company had a connection with the Myplanet team so we trusted them with the work.

How much have you invested with them?

We spent a few million dollars on the two engagements.

What is the status of this engagement?

We worked together on the two projects from May 2014–May 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

There were immediate results from both projects. Our site traffic tripled in 3–6 months while our bounce rate decreased from 90% to 30%. Instead of receiving only 10% of our leads digitally, we now earn more than 50% through our improved platforms. Additionally, the overall time spent on the site increased.  Myplanet produced consistent results for both companies.

How did Myplanet perform from a project management standpoint?

They were a team of strong communicators and agile developers—we had a very open relationship. We had regular check-ins with their team and they always kept us updated on the progress. Within our contract, we agreed to be honest with each other and they practiced what they preached.

What did you find most impressive about them?

The diverse, seasoned set of experts they provided led me to use them for multiple projects. Although their user experience skills are impressive, their skilled team was the reason we continued to use them.

Are there any areas they could improve?

It’s very rare for me to work with a company twice, so that shows there’s nothing they could have done better.

Do you have any advice for potential customers?

If you approach the project with clear, strong objectives for timelines and expectations, Myplanet can help you accomplish it. As long as communication is strong, the project should be straightforward.

4.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
    They met our aggressive deadlines and delivered work earlier than expected.
  • 4.0 Cost
    Value / within estimates
    I'm a repeat purchaser of their services, it was worth it.
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I'd highly recommend them.

UX & Web Redesign for Global Software Company

"Working with Myplanet was easily the best interaction I’ve had with a vendor."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Mar. 2018 to July 2018
Project summary: 

Myplanet redesigned a website to update the platform and create a unified brand. The team revamped several sections. They worked on the UX design, using input from customer surveys.

The Reviewer
 
501-1000 Employess
 
Washington, DC
Cheryl Ragland
Chief Marketing Officer, Global Software Company
 
Verified
The Review
Feedback summary: 

Industry feedback has been encouraging, and new users are exploring the website. Myplanet worked agilely, creating a user-friendly site. Their collaborative approach benefitted the project greatly. Customers can expect a readily accessible and communicative team of digital experts. 

BACKGROUND

Introduce your business and what you do there.

I’m the chief marketing officer at InfoVista, a global software company that sells in the 5G and SD-WAN space.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Myplanet?

Our company acquires a variety of companies. We hired Myplanet to revamp our corporate website to portray our company as a unified brand. The previous site was outdated with an unattractive UX and looked like a bunch of websites cobbled together.

SOLUTION

What was the scope of their involvement?

The engagement with Myplanet was collaborative. Their team researched our previous site, comparing it to our competitors and their site outlines. They ran various customer experience surveys to garner an idea of how users were finding our site and what they were clicking on. After that, we sat down together and outlined the feedback.

Myplanet recreated our website on Drupal. We had a solution driver webpage that they shortened down to a few key topics that fit best within the industry. Their team redesigned our resource library, making sure it was more user-friendly. Along with revamping every section of the platform, they held a content workshop where we went to their office and learned how to shift content away from technical speak to more information around pain points and benefits. We reviewed every step of the project before approval, using their interactive system.

What is the team composition?

Initially, we worked with a business development associate who worked out our contract. We mainly interacted with Ben (Director of Client Services, Myplanet), Shaunna (Product Strategy Lead, Myplanet), and Sudar (Interaction Designer, Myplanet). Shaunna assigned designers and content writers to the project.

How did you come to work with Myplanet?

My former boss lived in Canada and heard of Myplanet. When I joined, their team was part of the lineup. He chose between four or five companies.

What is the status of this engagement?

We worked with Myplanet between March 2018–July 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve gotten a ton of positive feedback from industry influencers. It will take a few months to see a normalized view of the numbers, but early indications are excellent. We have about 15% of new visitors coming on and clicking through the site.

How did Myplanet perform from a project management standpoint?

Working with Myplanet was easily the best interaction I’ve had with a vendor. Shaunna managed the project fantastically. Sudar guided us throughout, figuring out what should be aligned a certain way. Their team explained processes clearly.

We worked with a small, but responsive and agile team. They challenged us, providing new ideas. Myplanet hit it out of the park. We communicated through their interactive platform where we saw designs and wireframes. They worked in sprints and held meetings after. They were readily accessible for phone calls.

What did you find most impressive about them?

Working with Myplanet is easy. Their team stands out from other vendors. They take on challenges and anything we have trouble with and piece it together. They were a partner. Since I was new to the role and company, it was nice to have a true extension of my team to work on this project.

Are there any areas they could improve?

There are none. We launched a new site where they redesigned about 90% of the content. I couldn’t be happier with Myplanet.

Do you have any advice for potential customers?

I would advise clients not to question the process. Trust their team, and they’ll take you through every stage. It’s important to meet each sprint. Make sure your side is appropriately staffed if you want quick work done.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    The team put effort into their work and were upfront about cost. There was no confusion about what we were paying for.
  • 5.0 Quality
    Service & deliverables
    They delivered everything they promised on time, never missing a deadline.
  • 5.0 NPS
    Willing to refer
    I’ve already done it several times. Myplanet is the vendor to use, and we will continue using them in the future. They’ve become a partner for us.

Website Redevelopment for Adventure Trip Company

"I think Myplanet understood our product, and they understood the goals and the challenges that we had."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Apr. - Oct. 2016
Project summary: 

Myplanet was hired to redevelop and combine two existing websites; one with e-commerce and booking capabilities, and the other a community platform.

The Reviewer
 
51-200 Employees
 
London, United Kingdom
Andrew Oakley
Ecommerce Manager, TrekAmerica Travel
 
Verified
The Review
Feedback summary: 

Myplanet has exceeded project expectations in terms of the new site's design and project management. Myplanet's team was able to understand the product and focus, creating a great end result.

BACKGROUND

Introduce your business and what you do there.

I am the e-commerce manager of Trek America, which operates small group adventure road trips for people aged 18–38 across North and South America. We operate the trips ourselves, and we sell them directly via our website and via travel agents. We’ve been in business since 1972.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Myplanet?

We were looking to completely redesign and rebuild our two existing websites. We had a traditional travel e-commerce website that included travel products and tour listings and allowed passengers to book their trips online. And then, about six years ago, we built a separate community website that integrated with social media and allowed users to meet other people who would be going on their trip. We hired Myplanet to combine the two websites and bring them onto one platform.

SOLUTION

What was the scope of their involvement?

We asked Myplanet to do a full redesign and fully rebuild our two existing websites. Both of the websites were hosted on old platforms, and they weren’t mobile responsive nor had they been updated in about five years. Our target audience is people aged 18–26, so we needed a complete makeover. Our parent company had developed its own customized Drupal-based platform, so when Myplanet took on our project, they communicated with us about the brand and with our in-house developers to ensure that the website was built to our technical specs.

How did you come to work with Myplanet?

Our parent company had used Myplanet before on an ad hoc development basis to outsource some of the larger jobs they had on company websites. We had been pitching to various agencies, and then we contacted other companies in our business group for agency recommendations, and they recommended Myplanet, which had never done an entire rebuild for us. So we brought them in to do the pitch for the discovery, design, and build.

How much have you invested with Myplanet?

This information is confidential.

What is the status of this engagement?

We started to look for agencies in February 2016, and we signed with Myplanet in April 2016. We kicked off the project in late April. The new website went live at the end of October. We had a pretty aggressive and tight timeline. We’re currently working on a monthly retainer for upgrades.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

If we look at the stats, we basically have had no issues with Myplanet since the project’s launch, and they definitely have exceeded the expectations of the management here. The website looks amazing, and it’s geared perfectly toward its target audience. It also looks great from a brand perspective. We’ve done UX testing across the website, and overall, all the users have had a positive experience. Because our old websites were outdated and not mobile responsive, we were suffering from increasing bounce rates. Also, the average time spent on the site was dropping as well. Since we’ve launched the new site, the bounce rate has dropped by 10%, and the average session duration has increased by 11%. Our main channel for traffic and business is organic search, and we’ve had superb results, with the bounce rate from organic search dropping by 17% and the average session duration increasing by 28%.

How did Myplanet perform from a project management standpoint?

The project management with Myplanet was really good. I’ve worked with a few agencies in the UK before, and Myplanet was by far the best of those agencies. We had weekly catch-up calls, and every two weeks we would assess the work that had been completed, and then plan out what had to be done for the next two weeks. I’ve found in the past that sometimes you have to manage the agency managing the project, but we didn’t find that to be the case with Myplanet. In that respect, I can't really fault them.

What did you find most impressive about Myplanet?

I think Myplanet understood our product, and they understood the goals and the challenges that we had from our first point of contact with them during the pitch. They seemed to understand us, the product, and the customers.

Are there any areas Myplanet could improve?

This is a tough one because they basically ticked all the boxes. There should always be something to improve on, but in this case, there isn’t anything that stands out that we can say, “Actually, it would have been an easier build or project if you had done X.”

5.0
Overall Score They get full marks from us.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    We have recommended them to friends and colleagues.

Website Development for International Travel Company

"Myplanet has been the best development company I've worked with."

Quality: 
4.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
July 2016 - Ongoing
Project summary: 

Myplanet was tasked with developing a transactional website for the client, working with the in-house produced UX designs.

The Reviewer
 
1001-5000 Employees
 
Clearwater, Florida
Maria Badia
Global Ecommerce Manager at TUI Marine
 
Verified
The Review
Feedback summary: 

Improved conversion rates and website performance have been attributed to Myplanet's work. The skillset of Myplanet's team is spoken highly of, and their communication was often superb.

BACKGROUND

Introduce your business and what you do there.

We are TUI Marine focusing on international travel. I am the e-commerce manager of the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Myplanet?

We needed to develop a website.

SOLUTION

What was the scope of their involvement?

Myplanet provided development for our in-house designs. It is a transactional website and it is being maintained by our internal SEO, design, and quality assurance teams. Myplanet provided great feedback around our UX designs, and let us know if the work could be completed based on our requirements, providing alternatives when needed.

How did you come to work with Myplanet?

Myplanet had a relationship with our sister company. It was decided by them that Myplanet should be kept as the sole company for software development so that the same best practices could be maintained.

How much have you invested with Myplanet?

The cost of Myplanet's software development work was around $200,000.

What is the status of this engagement?

We started our latest project with Myplanet in July 2016. The site was launched at the end of November. We had worked on 3 shorter projects with Myplanet prior to this, related to website functionality enhancements, as well as developing another informational website and a blog. We have an ongoing relationship with Myplanet.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We have seen an increase in the conversion rate and revenue for our e-commerce website, compared to the previous year. It has been a great success in this sense, and customers have been happy with our new design and site flow.

In the case of our previous enhancement project with Myplanet, we saw a conversions and traffic increase immediately.

How did Myplanet perform from a project management standpoint?

Different people in our company were initially in charge of the communication with Myplanet, so there were some discrepancies. Our company has multiple offices and project managers, which became a challenge during the development of the website.

We had daily standup meetings with Myplanet in order to communicate requirements and make sure that we were on the same page. Myplanet has been the best development company I've worked with. They're always on time, communicative, and good at providing options and alternatives, describing the positives and negatives of each one.

What did you find most impressive about Myplanet?

I felt that Myplanet's team was honest in telling us what they could accomplish. They were upfront in telling us that, although they could follow our requirements exactly, it would cost us more, but we could choose alternatives that would be more cost-effective, or could provide better results.

I overestimated our work, but Myplanet let us know, thus allowing us to accomplish more in the same period. This is pretty unusual for a development company, given that most other ones over-estimate, overcharge and under-deliver.

Are there any areas Myplanet could improve?

We've had some communication challenges related partly to our side. We communicated our goals, plans, and vision from different angles and departments. Myplanet was good at listening, but we still had some confusion and delays in our communication at times. Myplanet could suggest to us how we could maintain communication through a single channel or person, which could prove easier for clarifying our vision.

4.0
Overall Score There is still some room for improvement in terms of following requirements, design, and communication. I wasn't notified of certain changes at times.
  • 4.0 Scheduling
    ON TIME / DEADLINES
    Out of the 4 projects I've worked with Myplanet since the summer of 2016, only one was delayed for 2 weeks because Myplanet underestimated the time required to complete some functionalities.
  • 5.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
    Following the designs we requested was challenging. Myplanet did a good job, but the result wasn't exactly up to our specs.
  • 5.0 NPS
    Willing to refer
    I would recommend Myplanet to any company.

Enterprise Website Development for Telecommunications Company

"Myplanet has understood the marriage of design and function."

Quality: 
5.0
Schedule: 
5.0
Cost: 
n/a
Willing to refer: 
5.0
The Project
 
Confidential
 
Sept. 2014 - April 2015
Project summary: 

Myplanet was tasked with the development of a new website intended to integrate multiple, existing sites. The development was done on Drupal.

The Reviewer
 
1001-5000 employees
 
San Francisco Bay Area
Senior Manager of Demand Generation, Telecommunications Company
 
Verified
The Review
Feedback summary: 

The client is incredibly pleased with Myplanet's work and results. Myplanet's dedication to the project and consistent help along-the-way resulted in a very successful project according to the client.

BACKGROUND

Introduce your business and what you do there.

We are a leading provider of telephony solutions, as well as a platform for developers. We have a range of telecommunications services and unified communications solutions. We have been in business for over 20 years. I am the head of our demand generation organization and report to the Chief Marketing Officer.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Myplanet?

Around 4 years ago, we acquired a company which became our initial cloud telephony operation. Because of the way in which the acquisition went, we needed to keep everything separate, with 2 distinct websites, 2 Salesforce instances, 2 marketing automation platforms, and so on. 2 years ago, we kicked off an initiative for consolidating those 2 enterprises into one. We went back to the beginning, merged our marketing automation platform, our Salesforce instances, and the websites. We had a very complicated challenge of not only putting 2 completely different CMSs [content management system] together, but we were looking at 2 different audiences for which there were different ways of speaking about the products, different buyers' journeys, and customer profiles. Having one website meant that we needed to meet all these demands, as well as create many functionalities which were non-existent at the time.

SOLUTION

What was the scope of their involvement?

Myplanet put together a program which wasn't just design or development, but rather a holistic approach of looking at everything we needed to consider when creating a new website for a very established company.

Our web manager and developer both resigned right before our project with Myplanet kicked off, so we had no help at that time. Myplanet picked up a lot of the development which was supposed to be done in-house. 

We picked Drupal as a platform because of our need to have multiple countries, especially English-speaking ones, sharing one source of content. We use Pantheon as a cloud front.

How did you come to work with Myplanet?

We had a prior working relationship with Myplanet, so they were one of the companies we considered in the bidding process. Myplanet understood what we were trying to accomplish and came back with a comprehensive plan to help us. Not only did we need development support, but also a guide on how to get to a new unified vision. If it were an easy accomplishment, we would have done it 5 years previously, when we acquired the company.

How much have you invested with Myplanet?

The scope of our project kept increasing, and I'm not sure what the final price tag was.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We unveiled the work at our global partner conference in April 2016. Immediately after the site went up, we received some very positive feedback from industry analysts, partners, and employees. The site looked fresh, polished and clean, compared to the old version. That one was boring and made us look like an old, stuffy company, even though we weren't. Our cloud offering made us look like a young, scrappy startup. It had a lot of animation and cartoon-style graphics, and that's not who we were either. Having an in-between vision was a breath of fresh air for many people.

It took us a while to get our feet back under it, given that it was such a massive shift. We were using Clickability and WordPress with the old sites. The Clickability page had the most traffic, while the other one had the most equity regarding organic results for the things we cared most about. After the migration, when everything needed to redirect to the new domain, it was painful. We had to recover a lot of organic traffic, but we had a very solid platform. From the outside, it was great, looked good, and showed us good conversion metrics, but it's also a solid site at its core. We've gotten good feedback from some of our consultants, including our SEO [search engine optimization] and paid search agencies.

How did Myplanet perform from a project management standpoint?

I want to have t-shirts made saying "I love Myplanet." They were great, and helped us with every step of the way, even though it wasn't easy. Myplanet was good at putting things in context, allowing us to make decisions. It can be hard to know what impact something will have, especially for a non-technical person. I've had to make decisions based on what I thought at the time, and those decisions will often be financially-motivated. I would have to choose between an option which was cool and easy-to-use but cost $1,000, or one which was completely manual and a pain, but free.

We're a funny-sized company: we're an enterprise with a need for a solid infrastructure, but we also don't have a huge size. A 40,000-employee organization would require a completely different level of CMS, for example. Trying to build something which would be big and strong enough to allow us room for growth, and remain stable during this process, from traffic and content perspectives, as well as offer us a reporting infrastructure, is a pretty tall order. The middle ground is not easy to find. Myplanet was very helpful in going through this process with us, and we trusted what they told us.

I work for our CMO [Chief Marketing Officer], who was monitoring this process directly. The fact that Myplanet understood how to work with executives was helpful. Sometimes, nothing's more dangerous than the big reveal, because we never know what we're going to see. If the board doesn't like it, it will be a problem. Myplanet was very responsive in not doing that, and making sure that, for every step of the way, we'd have regular check-ins, and got approval from everyone for things which weren't changeable, and required decisions on the same day. Keeping us on-task was important because, while we were undertaking the website project, we were also merging 2 instances of Salesforce, 2 instances of HubSpot, and planning a global partner conference for 1,500 people.

What did you find most impressive about Myplanet?

Myplanet has understood the marriage of design and function. A site which drives conversions and which works for a business is more important than simply a good-looking one. Coming from the demand generation department, I see web leads as an essential factor, so I may be biased. When talking with Myplanet, we went through how everyone else did the same work, and how users were looking for information. We received non-biased feedback on how we could build a website which was best-in-class and would achieve the results required, instead of just being fancy.

Are there any areas Myplanet could improve?

We had massive scope creep, but this was our issue more than Myplanet's. I wasn't a part of the scoping discussions, so I couldn't say for sure. 

5.0
Overall Score I had never done this type of work before, but Myplanet made me look like a star. As a project owner, there is nothing more important than finding an agency that does this and is successful in a big, scary project.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    We were the problem, not Myplanet. There was never a case of Myplanet being late, and us being on time.
  • N/A Cost
    Value / within estimates
    I wasn't a part of the bidding process, but I think that we got what we paid for. I don't have enough experience to say if Myplanet is priced well within the market.
  • 5.0 Quality
    Service & deliverables
    Myplanet did great work.
  • 5.0 NPS
    Willing to refer
    We've already shared Myplanet with other consultants.

Website Development for Yacht Charter Company

"I have nothing but the highest respect for Myplanet."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Confidential
 
June 2015 - Ongoing
Project summary: 

Myplanet developed a company's responsive website using the IBM, Domino, and Drupal 7 platforms. Their goal was to create a content-rich platform for multiple languages and currencies.

The Reviewer
 
501-10,000 Employees
 
United Kingdom
Scott Farquharson
Global General Manager, Sunsail
 
Verified
The Review
Feedback summary: 

The website was easy to use and fulfilled every requirement. Myplanet impressed with their thoughtful approach, analytical mindset, and timely, cost-effective deliveries. The team listened closely to questions and produced outstanding results.

BACKGROUND

Please describe your organization.

Sunsail is one of the largest yacht charter companies in the world. We have bare-boat offering, which means that clients sail the boats themselves, skipper holidays, including an onboard skipper, as well as flotilla holidays, which come with a lead crew that attends to the customers. We also offer sailing courses, as well as events management for corporate entities.

What is your position?

I am the global general manager of the company.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Myplanet?

We had a very bad website, which ran on an unsupported platform. The challenge was making a new site on a supported, responsive platform. It needed to be content-rich, non-transactional, and able to be rolled out as a template to our other global domains.

SOLUTION

Please describe the scope of their involvement in greater detail.

Myplanet helped us develop our website and implement it within a certain budget and timeframe. The platforms we used are IBM Domino and Drupal 7. We needed a multilingual, multi-currency solution, which is why we made this choice.

How did you come to work with Myplanet?

We came across Myplanet accidentally. Our parent company owns another company called Myplanet. One of us contacted the other in order to make sure that we wouldn't be treading on the other's domain names, or anything of the sort. A relationship sprung up and we came to use Myplanet for another part of our business. They proved to be very good, so we also came to use Myplanet.

Could you provide a sense of the size of this initiative in financial terms?

This is confidential. I can say that Myplanet was on-budget and on-time.

What is the status of this engagement?

We started our project with Myplanet in June 2015. It was completed at the beginning of November. We have an ongoing relationship. Myplanet is working on 2 other websites for a sister company. Myplanet will resume the work with us in order to make our website transactional and roll it out to other domains.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

I have nothing but the highest respect for Myplanet. They listened, worked with our teams and guided them, and were consistently logical.

How did Myplanet perform from a project management standpoint?

There were some stressful moments, but our project manager from Myplanet helped us keep the work on-time and on-budget. We managed the project alongside Myplanet and had a fantastic, collaborative experience.

What distinguishes Myplanet from other providers?

I appreciated Myplanet's organizational skills and their ability to rationalize, putting logical steps in place. Myplanet helped us develop a content management system which could be operated by anyone.

Is there anything Myplanet could have improved or done differently?

Myplanet's services could have been cheaper, but they were worth every penny. In every other respect, Myplanet was on-point. We always had conversations about what could be done, which came down to time and money.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Website Development & Strategy for Multimedia Organization

"Working with Myplanet was an easy and pleasant experience."

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Nov. 2015 - Ongoing
Project summary: 

Myplanet upgraded an existing website using the Drupal 8 platform. They handled all of the hard coding, developing, and testing needed to make the site fully functional.

The Reviewer
 
51-200 Employees
 
Toronto, Canada
Director of Digital Strategy, Accessible Media Inc
 
Verified
The Review
Feedback summary: 

Due to its user-friendly and appealing design, the new site attracted more web traffic, dramatically reduced bounce rates, and increased engagement with content. Myplanet's goal-oriented attitude, deep knowledge of Drupal, and agile approach produced speedy and affordable results.

BACKGROUND

Please describe your organization.

Accessible Media Inc. is a non-profit organization based in Canada. We work as a digital broadcaster, operating 2 television stations, an audio service, as well as French and English websites. We serve the blind and lower-vision community in Canada.

What is your position?

I am the Director of Digital Strategy for the company.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Myplanet?

We had been tasked with upgrading our website. The page at the time had been running for about 3 years, and it wasn't a very robust or flexible platform. It was based on SharePoint and didn't really respond to our audience's needs in terms of an online experience. We had very low traffic and a high bounce rate, being unable to feature content online. At the same time, our audience was starting to tell us that they were consuming more and more content online, in a social media format. We weren't able to keep up with this demand, so we decided to go through a full redesign. We had a one-year strategy setting period, figuring out accessibility for the site, developing wireframes, a content strategy, and an internal digital capability.

SOLUTION

Please describe the scope of their involvement in greater detail.

The design of the website had already been done by a different partner. We handed Myplanet fully-developed functional specifications and designs. Myplanet handled all aspects of the hard coding, development, and testing for the site. They proposed using Drupal, which we were also interested in. Myplanet recommended the 8th version of the platform, which was just being released at the time.

How did you come to work with Myplanet?

At the end of 2015, we went through a request for proposal process, selecting Myplanet for our development process. We scanned the local environment, looking for companies that could understand who we are. They needed to have a good sense of the broadcasting landscape, and also understand non-profits. We are unusual in the sense that we work within both of those environments. With Myplanet, the fact that they deeply understood the blind and low-vision community, stood out to us. Myplanet's lead developer is a member of that community, which enabled us to translate wireframes and what we were trying to do.

Could you provide a sense of the size of this initiative in financial terms?

The total development cost with Myplanet was in the range of $175,000.

What is the status of this engagement?

The development phase was kicked-off at the end of November, 2015. The website has been launched, but we are continuing to work with Myplanet on further refinements.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

We've only reached a month past the release of the project, so we're still gathering comparative metrics. In general, we've seen much more traffic to the site and a lower bounce rate. Our bounce rates were hovering around the 60% mark, depending on the page. They've now been basically slashed in half. There is a lot more engagement on the site and more flexibility in terms of the type of content that we can host. We have much more video and short-form content that our users love to consume and share. There is a lot of positive feed-back for the site. People have found it to be much easier to navigate and visually more interesting, which may sound ironic, given that it's a website for the blind.

How did Myplanet perform from a project management standpoint?

Myplanet is very deadline-driven. We haven't had any issues in terms of staying on time and within budget. Both sides of the project felt that there should have been more time factored into it because of our use of Drupal 8. Myplanet has a deep understanding of Drupal, but because that new version was so very new, there were some unexpected things which we came up against. There was the added complication of making the site fully-accessible, which can be difficult to pull off if someone is not completely familiar with the CMS [content management system]. This isn't really negative feed-back for Myplanet. We both learned from the experience.

What distinguishes Myplanet from other providers?

I loved the way in which Myplanet approached the development. They are an Agile company, which can be an uncomfortable thing for an organization which isn't used to it. Working with Myplanet was an easy and pleasant experience. We never felt uncomfortable, and they appreciated that we could make quick decisions because of the work we'd done previously. It was a mutually-pleasant experience with little friction, even though releasing a website can be a high-pressure engagement.

On the personal side, Myplanet had a lot of empathy for what we were trying to do. They felt and understood the mission we had for the site. Myplanet worked with us during the usability testing phase which, when dealing with users with vision impairment, cannot be done in a standard way. We had to invite people on-site or have telephone testing. Myplanet understood this and worked with us.

Is there anything Myplanet could have improved or done differently?

We all thought that more communication in the early stages would have been a good thing. We had an Agile process by which we moved quickly in order to produce code. We should have had a 2-week pause in order to have more conversations, set expectations, and clarify what the roles around the table were. It took us a bit longer to get up to speed, but we got there.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Digital Branding for Cloud Platform Developer

"MyPlanet is customer-centric, from their design philosophy to their project management."

Quality: 
4.5
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
2014 - Ongoing
Project summary: 

Myplanet assisted a company's acquisition process by refining the brand. They evaluated digital presence and developed new information architecture, user experiene, and strategy.

The Reviewer
 
201-500 Employees
 
Santa Clara, California
Martyn Etherington
Chief Marketing Officer & SVP Business Operations, Cisco Jasper
 
Verified
The Review
Feedback summary: 

The new brand experienced a rapid increase in demand, prompting a 300% higher site traffic rate and a 200% increase in leads. Customer satisfaction and efficiency also improved significantly. Myplanet impressed with their solid project management, talented staff, and focus on client satisfaction.

BACKGROUND

Please describe your organization.

Cisco Jasper has recently become a part of Cisco, currently acting as their internet-of-things [IoT] cloud division.

What is your position?

I am the Chief Marketing Officer and the Senior Vice President Of Business Operations.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with MyPlanet?

During my work with another company, we had an impending challenge ahead of us: we had acquired four or five companies in the space of about 18 months. During that time, we also engaged in a company rebranding and repositioning. The goal was to consolidate our acquisitions and reposition ourselves from a traditional hardware provider to a software-as-a-service cloud provider. Everything that we did was going to be based around the voice of the customer. We had around 40 disparate platforms to work with as a result of our acquisitions, and engaged MyPlanet for two reasons: to give us a voice in terms of customer-driven experience, and also integrate all our platforms. A third goal was to launch our digital and traditional brands.

SOLUTION

Please describe the scope of their involvement in greater detail.

MyPlanet is currently helping me move my current company from being Jasper to Cisco Jasper. We're also evaluating our digital brand and presence. They're developing our digital strategy, user experience, and information architecture.

The one item with which MyPlanet is very good at is applying user experience backwards and discerning information architecture. As a hidden jewel in their crown, they recruit very talented people. Many of the employees in digital agencies lack experience with any sort of meaningful work. MyPlanet has worked with some large brands, and in my experience, they pulled out all the stops in order to help us with a huge problem during my work at the previous company. It was the reason for which I re-engaged with them.

How did you come to work with MyPlanet?

I first worked with their company during a previous job.

Could you provide a sense of the size of this initiative in financial terms?

The total cost of their services was around $300,000-500,000.

What is the status of this engagement?

Our first project took place in 2014. Our relationship is ongoing.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

We launched our new brand in October of 2014. From day one to January 2015, we experienced a 300% increase in site traffic and 200% increase in leads coming from the web. Our bounce rate went down and our net promoter score went up. Quality, effectiveness, bounce rate, customer satisfaction, and a drive in demand were all improved. The success wasn't completely the merit of MyPlanet, but they were the engine driving those results.

How did MyPlanet perform from a project management standpoint?

They were very good in this respect. Their main leaders oversee much of the work being done, but the rest of their project managers are very effective as well.

What distinguishes MyPlanet from other providers?

Their hiring culture is very customer-centric. While other firms say that they do this, MyPlanet actually practices it. They weed out the low performers. They expect high results and engagement with customers. They measure themselves on customer feedback, not on what they themselves perceive to have accomplished. MyPlanet is customer-centric, from their design philosophy, to their project management, to what they deliver. I was very lucky to find MyPlanet. It was an accidental find which materialized into a three year engagement.

Is there anything MyPlanet could have improved or done differently?

Their proximity could be better. I'd love to be able to work with them locally. MyPlanet has discussed potentially opening a shop here, but this has never been a big issue.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
    I always want the cheapest possible option.
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I have already done this.