My Creative Mark

Please describe your company and your position there.

Driveway connects you with auto body repair technicians that can fix your car at your home or office. Rudy Joudet Founder & CEO

For what projects/services did your company hire My Creative Mark?

As we quickly grew our business and started servicing 1000s of customers daily, the need to develop a solid customer experience became apparent. We partnered with My Creative Mark, a growth agency that not only helps businesses increase traffic, sales and customer satisfaction.

How did you select this vendor and what were the deciding factors?

We had worked with My Creative Mark on several smaller projects since 2017 and were extremely with the results. We did not need to look elsewhere for other vendors.

Describe the project in detail and walk through the stages of the project.

My Creative Mark started by laying out our customer journey and optimizing our processes. Once they were done with that, they started implementing strategies that integrated with our CRM. They also help our team save time in their daily activities through task automation

How many resources from the vendor's team worked with you, and what were their positions?

We mainly interacted with Christian Nahas who was the main point contact for project management and strategy which was very convenient for us.

Can you share any outcomes from the project that demonstrate progress or success?

Our customer acquisition and client satisfaction has increased ever since and our capacity to manage larger volume of customers has improved significantly.

How effective was the workflow between your team and theirs?

We had an initial discovery meeting followed by a strategy and workshop call. We then had weekly standing meetings to review progress and discuss results.

What did you find most impressive or unique about this company?

My Creative Mark uses a point system that allows you to have flexibility and agility. They also have the ability to quickly learn and understand your business to setup a personalized training.

Are there any areas for improvement or something they could have done differently?

Nobody's perfect but nothing comes to mind at the moment.

Introduce your business and what you do there.

I’m the founder of YallFit, an in-home personal training service. 
 

What challenge were you trying to address with My Creative Mark?

I needed a full set of creative branding materials. Before I contacted My Creative Mark, I didn’t have a brand name, logo, website, or anything like that.  
 

What was the scope of their involvement?

First, we worked together on creating my logo. They sent me a lot of color palettes, font templates, and other guidelines so I could discover how I wanted my branding to look. Once we agreed on the logo, they did the same process for my website, sending me a series of base templates to choose from and building off of that. 

When building the site, My Creative Mark asked me what I was going to use the website for, then took the info that I gave them and created something that was exactly what I envisioned. Even now, I can make requests and changes and they are able to go in and edit the site to suit what I need. 

My Creative Mark also helped me improve my social media presence, even going so far as helping me choose pictures to use from the collection that my photographer took. They wrote blogs for me and taught me how to properly use them to grow my business. 

I’m a good personal trainer, but I was not experienced with marketing — they coached me through everything that I needed to know about marketing my business. This included teaching me about SEO, helping me get the right marketing software and tools, and showing me why everything that they were doing was important. On top of that, they coached me in my sales approach, such as putting out new promotions or changing up my pricing. 

What is the team composition?

My main point of contact has been with a single person, which is really convenient for me. I just tell him what I need, and he either does it himself or sends it out to whoever needs to be involved. 

How did you come to work with My Creative Mark?

I was referred to My Creative Mark by a friend. 

How much have you invested with them?

I’ve invested $10,000–$49,000 with My Creative Mark.

What is the status of this engagement?

I started working with My Creative Mark in June 2020, and we are still working together. 
 

What evidence can you share that demonstrates the impact of the engagement? 

Before I started working with My Creative Mark, I had five clients — now, I have 25 clients. My business has definitely grown since I started working with them. 

How did My Creative Mark perform from a project management standpoint?

They were 100% accurate to the schedule and budget of my project. We used HubSpot for our project management and Acuity for scheduling things on our calendars.

What did you find most impressive about them?

My Creative Mark really cares about my vision and how to help me achieve my business goals as efficiently as possible — they took the time to really understand my needs and what I wanted out of the brand. They try to save me money while still providing great service, and they always give me 110%.

Are there any areas they could improve?

No, not off the top of my head. I’m very, very satisfied with the service, and I’m going to continue working with them for a long time. 

Do you have any advice for potential customers?

It’s important to communicate any thoughts and visions with them up front. My Creative Mark will make the vision a reality as long as the communication is there — they will take the time to deliver exactly what you want, but you have to tell them what that is.