This review was updated by the client on July 23, 2020. The original star ratings were: Overall - 5, Quality - 5, Schedule - 5, Cost - 5, NPS - 5. New content is below:
Please describe your company and your position there.
Findhealthpro Ltd is a price comparison startup and marketing platform for private healthcare services in UK. I am the founder and CEO of this company
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire MXICODERS® Inc.?
MXICODERS was hire to redesign, fix and recode elements of the website including the admin platform, homepage and other pages. They were also hired to introduce a price comparison functionality into the website and provide SEO for the price comparison pages. Lastly they were hire to automate the payment process for sponsored services on the website and to integrate some APIs.
What were your goals for this project?
The key goals of the projects were:
- Improve the UI and UX of the overall website
- Fix damage and faulty codes
- Introduce a price comparison functionality to the website and build the business model around this functionality.
- SEO the price comparison page to improve its crawlability.
How did you select this vendor?
I previously work with MXICODERs. They did a good job the last time so i rehired them.
Describe the project and the services they provided in detail.
- Fixing and coding of the healthcare providers, healthcare jobs and healthcare jobseekers pages.
- Fixing and coding of the admin panel
- Redsign of UI and UX for homepage page, login page and profile page.
- Design and SEO of price comparison functionality.
- Various fixes of code issue across the website including the provider dashboard, the jobseeker page, the post job page and other pages
- Facebook and Linkedin API integration fix
- Fix for messenging API and emailing
- SSL configuration and change of domain name.
What was the team composition?
There was a designer and coder. That is all i know.
RESULTS & FEEDBACK
Can you share any information that demonstrates the impact that this project has had on your business?
Unfortunately the project was not completed by MXICODER which will lead to a delay in my startup launch and possibly the collapse of the startup in a whole.
How was project management arranged and how effective was it?
The project management lacked any form of leadership from the top. The project manager had little involvement in the project and the web developer seemed to assume the responsibility of the project manager. This lead to the project being delivered at a very slow pace. Google docs was use has the primary means of managing the scope of work.
They were no timelines or durations attached to task and i received to programme from them either. Therefore there was litte or no compliance deadline, and when i set these deadlines verbally they never adherned to them.
What did you find most impressive about this company?
In all honesty for this project, the only thing i found impressive was the quality of design work done by the designer assigned to the project. It was top notch work. They also went out of their way on some occassion to fix bad codes done by the previous web developers.
Are there any areas for improvement?
Their communication skills are very poor and they need to improve in this area. The company's CEO told me that his company doesn't do SEO work so he was not going to complete the SEO task for the price comparison page. This was contradicted by the fact that the company's direct provided me a quote for SEO work on the whole website, yet the company's CEO claimed they don't do SEO work.
Their website also communicates that they do SEO work yet their CEO took money for work that included SEO and refused to complete this work. There were also numerous occasions where the web developer/make shift project manager promised to do specific task then his boss refused to do the same tasks.
Their project management skills are very poor and they need to put a system in place to set deadlines for tasks. More importantly they need to issue a programme of work with deadlines for each task.
Their coding skills are questionable, there seems to be alot of rework in their coding. I was always picking up bugs in their coding, which they did fix. They took two weeks to design and integrate a single page and they only integrated that page after i complained numerous times.
The speed of delivery is extremely slow and this can be linked to their lack of a programme for works delivery. They lack initiative and constantly expected the work scope to be specified for them. The specification was supposed to be their jobs, and this should be done they review my scope of work. They did not do this at any time so there was numerous arguments about what was in scope and out of scope.