In terms of results, could you share any statistics, metrics, or user feedback that would demonstrate the effectiveness of the work they’ve delivered?
That’s rather difficult because we had such a rudimentary website back in 2008. We didn’t have metrics or tools that helped us track and compare our progress. That said, they’ve already helped us deploy Google Analytics, so we can now monitor and analyze our Web traffic and site engagement levels. We never had that capability before, so that’s a big deal for us now.
Do you remain confident that Drupal is an appropriate CMS for your business needs?
You know, that’s a great question because I am a big WordPress user on my own time and with my own volunteer activities. I’m WordPress nerd. I think it’s the coolest thing ever. But, at this point, I do think Drupal is sufficient.
When working with Aha Consulting, is there anything you would consider unique or special about them compared to other vendors you’ve worked with in the past?
They really understand local government, and I think that’s important. I said this earlier, but when we were initially looking at other consultants, a lot of people had great experience working with private companies or nonprofits. However, when it comes to the unique challenges and the diversity of services we provide, Aha Consulting was the only vendor that internalized the complexity of our needs.
In retrospect, are there areas that you think Aha Consulting could improve upon, or are there things that you’d do differently as the client before initiating this type of project?
My only complaint with Aha Consulting is that I want more of their time, and I want them to be doing our work first. But, that’s the tradeoff that you make when you have a consultant instead of an in-house employee. Having dedicated resources is something most organizations want, so it’s less of a critique and more akin to wishful thinking.
The only time I get frustrated is when I need something immediately, and we have to wait until it’s our turn in the support queue. But, again, we knew that we were accepting the tradeoff when we decided not to have an in-house Web designer. In the end, that’s the right choice for us, because we don’t have enough work to justify a full-time staff member.