Mumble

Introduce your business and what you do there.

Radio Bruno is the most popular Italian radio station in the Emilia Romagna and Tuscany region. We organize many events and we collaborate with local governments to support the cities and their commercial activities.

I do many things for Radio Bruno, including being a radio speaker. My main responsibilities are related to social media and digital management. For this reason, I had a chance to cooperate with Mumble when we decided to realize our mobile apps.

What challenge were you trying to address with Mumble?

We partnered up with Mumble because, while our radio can be reached in two regions (out of 20 total regions in Italy), we are well known in the rest of Italy. On our website, we could see visits even from foreign countries. We decided to give our international listeners a tool to access Radio Bruno from each corner of the world.

What was the scope of their involvement?

We wanted to develop two apps, one for iOS and one for Android, possibly native and accessible from anywhere in the world. Mumble took care of every aspect regarding the app, from the design to the technical realization. They supported us in defining the best functionalities for the app and integrated both audio and video streaming on them. Now, we reach 75k users per month, with a 99.9% crash-free experience. We received great feedback from our users and we're extremely happy with the products Mumble created for us.

Mumble assigned four people to our project. One of them was a UX/UI expert that helped us build the whole interface and take off with a clear idea of what we needed to develop. For the rest of the process, we've been working with a project manager dedicated to us, while one iOS developer and one Android developer were dedicated full-time to this project.

How did you come to work with Mumble?

First off, we wanted a native application, which helped us to weed out a lot of suppliers. When the decision time came, we favored quality over anything else, especially since that is the main aim of our radio. Mumble works with top-tier clients and we trusted that their experience could give us a huge advantage in terms of quality and design. Obviously, we also considered pricing (which was very competitive) and flexibility. They demonstrated that they could easily adapt to changes and hiccups, that are pretty frequent when it comes to designing a digital product from the ground up.

How much have you invested with Mumble?

Mumble realized the two applications for approximately $15k, including free updates and some variations we asked for after releasing the apps. They worked on the project for a total duration of three months, mainly because we needed time between each milestone to analyze and reassess our position (it was the first time ever that we thought about creating an app). I can tell you Mumble has been precious in this matter because they have always supported us in making the right decision and following the best practices that made our app hugely adopted in Italy.

What is the status of this engagement?

We started working with Mumble approximately in March 2015 and we completed the project three months later, around June 2015.

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

The project was an absolute success. We are now able to reach out to people all around the globe. Many people thank us because they now use the app when they go running or exercising; it's exciting to think they prefer Radio Bruno to Spotify! When it comes to metrics, I always mention the one that struck me the most: each and every day, Radio Bruno apps are used by 3.5k people (which is 75k per month)! It was a huge success.

How did Mumble perform from a project management standpoint?

Mattia, the project manager that handled our whole project, has been a key resource for the success of our apps. He has been very reliable and trustworthy since day one, very involved with researching and finding new solutions and, most of all, very open to new ideas and experiments we wanted to conduct. He answered our emails very quickly and would frequently follow up with a call if he needed clarifications. He never made a decision that was contrary to our desires or ideas. If the project has been so successful, it's mainly thanks to Mattia and his professional-but-friendly attitude.

What did you find most impressive about Mumble?

For starters, I have to say that the quality of the applications that mumble realizes is top-notch. When you combine it with the price, you find out that they are probably one of the best options when it comes to price/quality ratio. Moving toward the human component, I can tell you it has been a pleasure working with them because of their attitude. They are young, excited, and always looking for the new trends of the tech industry.

Are there any areas Mumble could improve?

One suggestion that I have for them is to implement the part related to the promotion of the apps. We all want an application for our business, but only a few of us know how to successfully promote it. Users are key for an app and I would urge Mumble to implement this part of the process to offer a more complete service.

Introduce your business and what you do there.

I’m the owner of an inclusive, human-centered product development agency. We focus on design strategy, user experience, visual design, prototyping, web and mobile development, and accessibility.

What challenge were you trying to address with Mumble?

We were looking for a partner who could deliver high-quality digital products in a short time and within a reasonable budget.

What was the scope of their involvement?

Mumble created multiple fully-accessible mobile apps for one of our major clients. They provided services of mobile development and testing for both iOS and Android.

They dedicate at least 1-2 people for each project. We work with 5 people total at Mumble.

How did you come to work with Mumble?

I met them in person and they gave a very good first impression. Later, when we had an opportunity of doing business together, I was convinced by their product development process and responsiveness. I decided to start with a small project and they exceeded all of my expectations.

How much have you invested with Mumble?

We spend between $10,000 and $15,000 per project.

What is the status of this engagement?

We are currently working on multiple projects. The average timeline is 3 months from start to finish.

Could you share any evidence that would demonstrate the productivity, quality of work, or impact of the engagement?

All mobile apps have been successfully completed on time, within budget, bug-free, and fully accessible.

How did Mumble perform from a project management standpoint?

They are excellent at project management.

What did you find most impressive about Mumble?

They are very responsive.

Are there any areas Mumble could improve?

Nothing so far.