What was the scope of their involvement?
Initially, we approached MTC Labs with the idea of using the LMS we were working with as the backend. MTC could work on the frontend feeding into it. However, we realized it would be easier for them to build our own LMS. We didn’t want to rush something and have the wrong product — we wanted the right product even if it took longer.
MTC helped us create something that’s easily scalable. Though our niche market right now is in Massachusetts, they designed a platform that can be implemented in other states without any significant lift.
They made sure that the website can track users well. It’s not an easy process for seasoned paramedics or EMTs to complete the new requirements on their own. A lot of people resort to pen and paper tracking to figure out what classes they need to do. Our first and most important task was to answer that “Just tell me what I need to do” question. MTC also integrated a platform called ClassMarker for quizzing.
Another feature is certificate generation through a standard PDF generator. Some of the elements sound really basic, but not when you consider the compliance side. The system needed to retain certificate data for 7 years, so MTC made sure things aren’t overwritten or lost.
Reporting was the last major feature. Department administrative services, training officers, and service chiefs needed to review what their users are doing. MTC gave us the ability for strong reporting on the platform.
How did you come to work with MTC Labs?
For a while, we were trying to find a local agency in the Metro-Boston area. It was challenging to find the right agency because we didn’t know what we were looking for. We needed someone who could help us design an interactive website, which later turned into a website and database. We ended up finding MTC on a Google search after days of trying different organizations.
How much have you invested with MTC Labs?
I would estimate we spent $150,000 on this project.
What is the status of this engagement?
Our initial contact was in May 2015. We have been working together since then. Once we smooth out these last few edges, we plan to focus on marketing the platform and not implement a future version for a while. We want to let the system work and burn on its own a little.