Passion. Persistence. Creativity. Knowledge

We're a team of passionate creators and drivers of web applications, databases and digital destinations.

MTC Labs (formerly known as Massachusetts Technology Corporation) is an award-winning agency based in Boston, MA that specializes in user experience, web and mobile apps, machine learning, big data, and content marketing. We have deep expertise in healthcare IT, employee communications and product strategy.

Our team is a group of driven and experienced individuals with backgrounds in technology, healthcare, design, music and sports. Our mission is to use technology as a tool to build solid relationships, keep promises, and enjoy work.

MTC Labs has twice been listed in the Inc 5000 list of America's fastest growing private companies.

 
$10,000+
 
$150 - $199 / hr
 
10 - 49
 Founded
2001
Show all +
Boston, MA
headquarters
  • 60 Leo M Birmingham Parkway
    Boston, MA 02135
    United States

Focus

Service lines
  • UX/UI Design
  • Mobile App Development
  • Web Design
Client focus
  • Midmarket ($10M - $1B)
  • Small business (<$10M)
  • Enterprise (>$1B)
Industry focus
  • Health Care & Medical
  • Financial services
  • Education
Branding focus
Mobile platforms
Mobile focus
Frameworks and CMS
Programming & scripting
Ecommerce systems
Application platform
BI & big data focus
BI & big data solutions
CRM functions
CRM solutions
Productivity & collaboration

Portfolio

Key clients: 
  • Partners Healthcare
  • Boston Scientific
  • Harvard University
  • rEVO Biologics
  • Massachusetts General Hospital
  • Newton Wellesley Hospital
  • Technical Assistance Collaborative

Reviews

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Web App for Medical Services Company

“They are responsive to our changing demands and the complexities of recertification requirements.”

Quality: 
4.5
Schedule: 
3.5
Cost: 
3.5
Willing to refer: 
4.5
The Project
 
$50,000 to $199,999
 
May 2015 - Ongoing
Project summary: 

MTC Labs is developing a platform that allows medical personnel to access learning resources and for recertification. The team continues to implement features that comply with state regulations.

The Reviewer
 
11-50 Employees
 
Cambridge, Massachusetts
Director, Paramedic Services Company
 
Verified
The Review
Feedback summary: 

MTC’s developers show a keen understanding of complex requirements, allowing them to create a platform that is now accessed by thousands of users. Another advantage is that MTC’s resources are available for face-to-face meetings, which facilitated the workflow.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

We offer distributive and live education through webinar courses. Our specialty is offering high-quality online education in an interesting and dynamic way. We work on a platform geared towards emergency medicine, specifically the continuing education requirements of EMTs [emergency medical technicians] and paramedics.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with MTC Labs?

The regulatory body that oversees paramedics and EMTs recently updated their educational requirements. As a result, the class content, core content, and the delivery model became more dynamic. They also placed a restriction on how much you could do online without instructor involvement. The current LMS [learning management system] we were working it was all right for in-house use, but we really needed help with guiding the user through the recertification process.

SOLUTION

What was the scope of their involvement?

Initially, we approached MTC Labs with the idea of using the LMS we were working with as the backend. MTC could work on the frontend feeding into it. However, we realized it would be easier for them to build our own LMS. We didn’t want to rush something and have the wrong product — we wanted the right product even if it took longer.

MTC helped us create something that’s easily scalable. Though our niche market right now is in Massachusetts, they designed a platform that can be implemented in other states without any significant lift.

They made sure that the website can track users well. It’s not an easy process for seasoned paramedics or EMTs to complete the new requirements on their own. A lot of people resort to pen and paper tracking to figure out what classes they need to do. Our first and most important task was to answer that “Just tell me what I need to do” question. MTC also integrated a platform called ClassMarker for quizzing.

Another feature is certificate generation through a standard PDF generator. Some of the elements sound really basic, but not when you consider the compliance side. The system needed to retain certificate data for 7 years, so MTC made sure things aren’t overwritten or lost.

Reporting was the last major feature. Department administrative services, training officers, and service chiefs needed to review what their users are doing. MTC gave us the ability for strong reporting on the platform.

We worked with 5–6 designers and developers at MTC.  Some of the technologies they used were MySQL server, JSON, PHP, AJAX, JavaScript, HTML5, and AWS.

How did you come to work with MTC Labs?

For a while, we were trying to find a local agency in the Metro-Boston area. It was challenging to find the right agency because we didn’t know what we were looking for. We needed someone who could help us design an interactive website, which later turned into a website and database. We ended up finding MTC on a Google search after days of trying different organizations.

How much have you invested with MTC Labs?

I would estimate we spent $150,000 on this project.

What is the status of this engagement?

Our initial contact was in May 2015. We have been working together since then. Once we smooth out these last few edges, we plan to focus on marketing the platform and not implement a future version for a while. We want to let the system work and burn on its own a little.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We’re very happy with their work. The project wasn’t exactly as straightforward as it might have initially looked, but they definitely did a great job. So far, the platform is working well. While there are some features that are waiting to be rolled out, MTC is done with the vast majority of the user functionality. We have about 1,300 users. Of that group, we had maybe 500 people recertifying this year, and they all recertified without any issues.

How did MTC Labs perform from a project management standpoint?

The majority of our face-to-face interaction is at their office, although they’ve come here a few times to meet with our upper leadership. The rest of it is by email. We also use Google Docs and Dropbox for files. The face-to-face meetings are definitely a benefit for us.

What did you find most impressive about MTC Labs?

It is great to interact with someone who understands the unique challenges of a small company. They are responsive to our changing demands and the complexities of recertification requirements. MTC has a significant institutional memory of how our platform is designed. Their team is very hospitable and easygoing.

Are there any areas MTC Labs could improve?

Looking back, there are things we might have tweaked along the way. I think any time you’re developing something from scratch and you don’t know what the road ahead looks like, you end up spending time in spots we probably could have avoided. MTC Labs and their future clients could benefit from stronger project management, perhaps using a platform to track deliverables, scope, priorities, and timelines.

4.5
Overall Score
  • 3.5 Scheduling
    ON TIME / DEADLINES
  • 3.5 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer

Web Design for CRM International

"I definitely see a correlation between the website and increased business."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
1999 - Ongoing
Project summary: 

A CRM software company hired Massachusetts Technology Corporation to develop their new website, hoping to increase their inbound marketing capabilities and gain visibility.

The Reviewer
 
1-10 Employees
 
Boston, Massachusetts
Neil Saviano
President, CRM International
 
Verified
The Review
Feedback summary: 

Massachusetts Technology Corporation contributed to a fantastic new website that received positive user feedback and generated more business. The company was pleased with their partnership and praised the agency for their management skills and technological expertise.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Please describe your company.

My company is CRM International. We’re located in Woburn, Mass., and we complete CRM [customer relationship management] software implementations, training, and consulting. We do a lot of it now in conjunction with marketing automations. It’s a B2B [business-to-business] company, and we work primarily with small- to medium-sized companies.

What is your role and responsibilities?

I’m the president.

OPPORTUNITY / CHALLENGE

What was your goal for working with Massachusetts Technology Corporation?

MTC is a really top-level Web design and development company, and last year they developed and put up our new website. We had an older, antiquated website, and we needed to be up to date with a website that would give us tremendous inbound marketing capabilities, great search visibility from prospective clients. MTC did a fantastic job.

SOLUTION

Please describe the scope of their work.

They did a lot of initial discovery with us to look at our business and our marketing objectives. They spent a lot of time understanding how we market ourselves, so they could put together a website that would attract the kind of prospective clients that we look for. They really did a great job in site development.

What was your process for selecting Massachusetts Technology Corporation with which to work?

I had been introduced to the founder and president of MTC about 12 years ago when he did our initial site. I kept up a relationship with him as both a business colleague and friend. We did some joint work together, they helped us with some CRM customization. 

Can you provide a ballpark dollar figure for the size of the work that they’ve done for you?

In between $10,000 and $25,000.

When did you start working with Massachusetts Technology Corporation?

The relationship started about 15 years ago and is ongoing. 

RESULTS & FEEDBACK

Do you have any statistics or metrics to track improvement from the project?

I’ve gotten tremendous feedback from both existing clients and prospective clients on my new website, and I definitely see a correlation between the website and increased business. It’s given me a great capacity to blog and to be found. It was a great investment.

Is there anything unique about them that really makes them stand out, compared to other companies?

What they excel at is being able to address a company’s business issues whether it be marketing, customer service, or overall process. They have a great capacity to discover what a company needs, and then they are able to do a great job at correlating that with a technology-based solution.

Looking back on the work so far, is there any area that you think they could improve upon or something that you might do differently?

I can’t think of any at all.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Never an issue.
  • 5.0 Cost
    Value / within estimates
    It was right in line with what I thought I would pay.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I already have.

Web Design for Non Profit

"They have taken the time to get to know us and what we do, and that really shows in the design."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
2010 - Ongoing
Project summary: 

Massachusetts Technology Corporation redesigned a non-profit organization's website around a content management system for rebranding and technological upgrade purposes.

The Reviewer
 
11-50 Employees
 
Boston, Massachusetts
Francine Ariento
Senior Policy Advisor, Technical Assistance Collaborative
 
Verified
The Review
Feedback summary: 

Massachusetts Technology Corporation’s contributions resulted in a greatly improved website that receives more traffic, greater user engagement, and excellent feedback. Their cutting-edge expertise, friendly communication, and clear explanations set them apart.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Please describe your company.

Technical Assistance Collaborative is a Boston-based nonprofit, but we work nationally on issues around systems change and providing effective services for vulnerable populations: People with disabilities, people who experience homelessness, need housing, or need services. We were founded in 1992. We have an office in Boston with a staff around 20, and we have some people who are remotely based in other parts of the country.

What is your role and responsibilities?

I’m a senior policy advisor. I do a lot of our communications work, a lot of the conceptualization of our marketing, and our products and information.

OPPORTUNITY / CHALLENGE

What was your goal for working with Massachusetts Technology Corporation?

A couple of years ago, we had initially brought them into work on some small projects. We had worked with other Web designers in the past but we had an outdated website. We were needing both an updated website as well as a rebranding, and becoming technologically savvy.

A lot of our clients want us to use the latest technology, whether it’s software to manage registration for big training conferences, or different types of presentation software. We needed someone who we could consult with on a number of those types of things. We used them on a couple of the smaller technology advice project, and some patchwork on our old website. Then we brought them on fully to do an overhaul of our website.

SOLUTION

Please describe the scope of their work.

They did a complete redesign of our website, built the whole thing around a content management system. That was one of the things we wanted, something that we could learn to do on our own, and be able to update the content and keep it dynamic. We also wanted different sections of the site to be interrelated. That’s why the content management system was important to us, because if we made an update to one section of the site, we wanted that update to carry over to several other sections, so it would always look like things were new and fresh on the entire site.

They started us through a process of figuring out what our goals were for the site, who our audiences were, before we got to the wire-framing, layout, and design. Then they trained us on how to use everything once it was launched, in terms of keeping it updated. As part of that process, we were looking to go through a rebranding. They help us find other people to work with that complement their work. They actually helped us find the group that came in and helped us with our branding, and that work complemented our website redesign.

What was your process for selecting Massachusetts Technology Corporation with which  to work?

We found them through word of mouth. We tried them out on small projects before we gave them a big project.

Can you provide a ballpark dollar figure for the size of the work that they’ve done for you?

[It was slightly less than] $30,000.

When did you start working with them?

Project started in 2010 for the website redesign. The other work they did was maybe a year or so before that. We still work with them for ongoing maintenance and support. We go through periods of using them a lot and other periods not as much. 

RESULTS & FEEDBACK

Do you have any statistics or metrics to track improvement from the project?

We were getting quite a bit more hits to our website because of the way we were posting things because of the way when people come to a page on our website. Additionally, the stats showed that people stayed on our website for a lot longer time. We linked everything with social media, so whenever we post something we can immediately tweet it or post it on Facebook.

We have received good feedback from our constituents about the website. They really liked it, and they found it very useful, the way it’s organized. I think our company is ecstatic and very happy because it’s not a website that’s outdated after two years. It’s been really easy to keep updated with minimal attention on our end.

Is there anything unique about them that really makes them stand out, compared to other companies?

They don’t talk over our heads. They have taken the time to get to know us and what we do, and that really shows in the design we have, and the fact that we can have these link between all these different sections of our website to keep it looking fresh.

It’s been a good relationship. I think the combination of understanding what we do, but also the fact that they still push us not to be far behind technologically is helpful. They let us know when we’re doing something that’s going to be quickly outdated. MTC helps us stay relevant for a longer period of time.

Looking back on the work so far, is there any area that you think they could improve upon or something that you might do differently?

No. 

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer