Moze

Please describe your company and your position there.

I work as COO in Noovolari. Noovolari is a software product company focused on open-source software for cloud operations, it's a spinoff of beSharp spa, a cloud consultancy company.

For what projects/services did your company hire Moze?

We asked them to design the user experience and interface of Leapp, a free and open-source desktop app that simplifies cloud software developers' credential management. Together they designed the first draft of the SaaS version for team management.

How did you select this vendor?

We had already had other collaborations with Moze in the past through beSharp and had a very positive interaction.

Describe the project in detail and walk through the stages of the project.

The process was incredibly smooth. We started seeing hi-fi UI produced by Moze from the very first days of work.

How many resources from the vendor's team worked with you, and what were their positions?

We worked directly with Matteo, Moze's Design Director.

Can you share any outcomes from the project that demonstrate progress or success?

Both on the Leapp website and in the case history published by Moze, you can see the high quality of the graphic layouts they produced.

How effective was the workflow between your team and theirs?

The workflow was excellent. We did a mix of remote and async work, so we kept in touch weekly with video calls and emails to keep us aligned and document things to work.

What did you find most impressive or unique about this company?

Their desire to fully understand our business and to design interfaces that are not only beautiful but, above all, useful for our users.

Are there any areas for improvement or something they could have done differently?

Nothing relevant. The collaboration was extremely satisfying.

Please describe your company and your position there.

I’m founder and CEO of Fintastico, a place where to discover the most innovative financial services.

For what projects/services did your company hire Moze?

When we founded Fintastico, we asked Moze to create our brand identity and design the UX of our web platform. They also developed the front-end code.

How did you select this vendor?

I had already worked closely with Moze in my previous company. I knew the quality of their work well, which is why I chose them as a strategic partner for my startup. So far our partnership has never ended: we periodically ask Moze to help us evolve Fintastico, by designing and implementing new features.

Describe the project in detail and walk through the stages of the project.

After designing Fintastico's logo and visual communication guidelines, Moze designed the UX of our platform by making wireframes, hi-fi UI layouts and interactive prototypes. At the end of the design phase, they developed the front-end code. Together with the codebase they gave us all the useful information to proceed with its integration with the back-end. Whenever we need to design new features, we repeat this process.

How many resources from the vendor's team worked with you, and what were their positions?

We have been working with two of Moze's three partners (their Design Director and their Technical Director) and with different designers and developers on their team, based on the skills required at each stage of the work.

Can you share any outcomes from the project that demonstrate progress or success?

You can check out our web platform fintastico.com and the case history that Moze has published. There are some features currently under development, which obviously aren't visible yet.

How effective was the workflow between your team and theirs?

The workflow has always been excellent. We have always used Trello as a Project Management tool and InVision to share interactive layouts and prototypes. The code that Moze develops for us is released on a Git repository. Communications take place via e-mail and through conference calls that we request when we have to talk about something particularly important.

What did you find most impressive or unique about this company?

We are amazed at their attention to detail and the ability to have a strategic vision of the entire project.

Are there any areas for improvement or something they could have done differently?

There is nothing we can complain about. The five-year partnership proves that Moze is a company we truly trust.

Please describe your company and your position there.

United Ventures is an independent Venture Capital firm supporting visionary entrepreneurs to reinvent industries through technology. I am responsible for everything related to Design within the company.

For what projects/services did your company hire Moze, and what were your goals?

United Ventures’s Partners decided to rethink the visual identity of our brand, with a view to better representing the values that guide our work alongside entrepreneurs. To do this, we asked Moze to design our new visual identity and develop a website capable of expressing the brand's new personality.

How did you select this vendor?

We knew Moze's founder through our startups network. Furthermore, we had already worked with Moze with one of our portfolio companies and we were deeply satisfied with the results.

Describe the scope of their work in detail, including any steps and the final deliverables.

The very simple and streamlined work process was organized in three steps:

1. identity concept;
2. design of the new United Venture’s visual identity;
3. front-end & back-end development of the website (Moze created a custom WordPress theme for us).

How many people from the vendor's team worked with you, and what were their positions?

Our contact was one of Moze's three Partners, their Design Director Matteo. Other designers and developers from their team worked on the project.

Can you share any outcomes from the project that demonstrate progress or success?

All of Moze's work for us is visible on our website unitedventures.com (but the library images that are designed by Bel B.)

Describe their project management style, including communication tools and timeliness.

The work process was very simple and streamlined. Communications normally came by e-mail. We also did some videoconferences in the most important moments of the design process.

What did you find most impressive or unique about this company?

Moze's vision is deeply contemporaneous. They are able to represent identities in a minimal, beautiful, and direct way. United Ventures has exactly the same vision. This is why we had a great time working with Moze.

Are there any areas for improvement or something they could have done differently?

Nothing comes to mind at the moment. Working with Moze has been a very positive experience.

Please describe your company and your position there.

Our company was founded in 2015 under the name of Voverc. We were the first italian company to develop and put on the market an entirely cloud-based telephone system solution. I’m the CEO of the company, which I co-founded with Gabriele P.

For what projects/services did your company hire Moze?

After becoming part of a multinational group specialized in VoIP solutions, we were looking for a team capable of accompanying us in the creation of a completely renewed brand identity and in the design of a memorable User Experience for our users, across all web and mobile touchpoints.

How did you select this vendor?

We had worked with Moze before. In addition, we know several companies that have always expressed great enthusiasm for the work done with Moze.

Describe the project in detail and walk through the stages of the project.

After defining our new name - Voxloud - we hired Moze to design the new logo and define the guidelines for the brand's visual communication. We also asked them to design the new Voxloud website, our onboarding funnel, the web dashboard for our users and our mobile app.

The work process alternated co-design activities - in which we too were involved - and phases in which Moze's designers worked independently and periodically showed us graphic proposals, UI layouts and interactive prototypes. Moze produced all the graphics files our technology team needed to independently develop Voxloud's web and mobile touchpoints

How many resources from the vendor's team worked with you, and what were their positions?

We worked with two designers from the Moze team, including the studio's Design Director.

Can you share any outcomes from the project that demonstrate progress or success?

Part of the design work done by Moze can be seen on our website voxloud.com and in the case history published on Moze's website. Some things - the web dasboard and the mobile app - have not yet been released.

How effective was the workflow between your team and theirs?

The work process was well organized. Moze has an Agile mindset and organizes the design work in sprints of fixed duration: this has helped us to participate in the process, periodically reviewing their work and providing our feedback.

What did you find most impressive or unique about this company?

We loved their attention to detail and the integration of both design and technology skills in their team. Moze's designers are able to fully understand the implications their design projects will have for the programmers who receive them, and this allows them to make intelligent design choices.

Are there any areas for improvement or something they could have done differently?

No. Moze met all our expectations.

Please describe your company and your position there.

Live Story is a Creative Digital Experience Platform. It's a solution to freehandedly design and publish online layouts without writing a single line of code. I'm the general manager of the company.

For what projects/services did your company hire Moze?

We needed to conduct a deep UI overhaul, to update the user experience of our platform. We built our platform from scratch, so we needed the help of an external agency, with a proven track record in that kind of project.

How did you select this vendor?

We've been tacking track of Moze's success cases. We reached out to them and we instantly got the feeling that they were the right people for the task.

Describe the project in detail and walk through the stages of the project.

Moze's team guided us through interview sessions. The path started from the big picture and it then focused on details. They tried the platform themselves, they started to connect dots and then they started making proposals. The outcome was a high-res mockup of what our new dashboard should look like.

How many resources from the vendor's team worked with you, and what were their positions?

We just worked with Matteo, Partner & Design Director, so their top designer.

Can you share any outcomes from the project that demonstrate progress or success?

We are working to translate into real features the mockup and the vision that Moze helped us to achieve. It's WIP at the moment.

How effective was the workflow between your team and theirs?

Excellent. Well planned, flawlessly executed.

What did you find most impressive or unique about this company?

They have an impressive track record for a young company, and there's a reason for that: they're skilled, experienced and they can ask the right questions. But there's more to it: they also have the ability of thinking strategically: we needed someone with a proper understanding of what a user is asking to a platform, what is like to manage a platform in the real world and what is our competitive scenario. They mastered all these 3 key point.

Are there any areas for improvement or something they could have done differently?

Not with us. Frankly speaking, Moze over-delivered our project requirements.

Please describe your company and your position there.

I am CTO & Founder of Komed Health. Komed Health is a web and mobile application that simplifies collaboration between doctors, nurses and other members of a hospital’s clinical staff.

For what projects/services did your company hire Moze?

Komed Health has chosen Moze to redefine and improve the UX of Komed Flow, their messaging and collaboration application designed to facilitate communication between members of the clinical staff of a hospital.

How did you select this vendor?

We searched online & shortlisted good vendors with experience.

Describe the project in detail and walk through the stages of the project.

From the beginning, we and Moze have chosen to embrace the Agile philosophy, that is, organizing work in rapid iterative cycles. By alternating activities of User Research, User Experience Design and validation of the app screens with the hospital staff, we have defined the main navigation flows, with the aim of facilitating the collaboration of the staff both in the ordinary daily management of patients and in the most critical moments. More info can be found at https://www.mozestudio.com/work/komed-health-the-app-for-collaboration-…

How many resources from the vendor's team worked with you, and what were their positions?

1 - UX Designer

Can you share any outcomes from the project that demonstrate progress or success?

We're pleased that the project successfully finished and we were able to launch the new feature in record time.

How effective was the workflow between your team and theirs?

Communication was easy and straightforward. Very agile approach.

What did you find most impressive or unique about this company?

Moze was the right partner to validate an idea through the different UX design stages. With the expert know-how from Moze we rapidly validated multiple problem/solution hypothesis and were able to deliver the project in record time!

Are there any areas for improvement or something they could have done differently?

No.

Introduce your business and what you do there.

I’m a co-founder of Dog Heroes, a dog food subscription service that delivers healthy recipes and perfectly portioned meals.

What challenge were you trying to address with Moze?

We were looking for a partner to develop our technical website since we didn’t have any IT personnel in the team.

What was the scope of their involvement?

Moze provides us with web design and development focusing on UI/UX. They build customized platforms using WooCommerce and WordPress and integrate a CRM called Intercom. Other than that, they also incorporate Stripe as our payment method of choice.

We start each project with a discussion on our requirements and the finalization of a roadmap and workflow. They do the project in sprints and use a story mapping technique as an agile tool to define functionalities from a user perspective.

From there we start to apply old processes in terms of engaging people, such as a lead acquisition funnel that asks customers several questions to get information.

Finally, they proposed the use of React technology to make the development more versatile.

What is the team composition?

We mainly work with the founder, a backend developer, a frontend developer, and a React developer.

How did you come to work with Moze?

We reached out to several other agencies through recommendations from mutual contacts before deciding to go with Moze, because we liked how their mindset and proposition aligned with us.

How much have you invested with them?

We invested $50,000 on the development and the website, and we’re paying them around $500 for continuous maintenance and support.

What is the status of this engagement?

Our ongoing partnership started in June 2019.

What evidence can you share that demonstrates the impact of the engagement?

Feedback from external stakeholders has been overwhelmingly positive and in terms of design, we’re quite satisfied. We’re also getting a lot of great reviews regarding the usability and smoothness of the website, and we’re maintaining a great ranking in search engines.

How did Moze perform from a project management standpoint?

They have a professional approach to project management and they’re quite organized when it comes to resolving issues and requests.

Furthermore, they’re very precise with their adherence to timelines, communication, and presenting information. We typically interact through email and Google Sheets and manage the project using Trello.

What did you find most impressive about them?

We’re impressed with their design prowess.

Are there any areas they could improve?

It would be better if the priority for the development would focus on growth, so they could improve on being more precise from a business perspective.

Do you have any advice for potential customers?

I would say be prepared as possible in terms of the needs and priorities of the platform.

Please describe your company and your position there.

I am the Chief Digital Officer of Talent Garden, a European company that provides spaces, education and customised corporate innovation programs aiming to connect the digital and tech community.

For what projects/services did your company hire Moze, and what were your goals?

We wanted to develop a Mobile APP to support our customers in getting the most out of their experience with Talent Garden. The APP purpose was to provide users with functional features like space booking or door opening adding a layer of community and interaction among different members.

How did you select Moze and what were the deciding factors?

Moze has been a long time member of our community. Well known for their design capacity alongside with the development skill, Moze embodied most of the capabilities we need to deliver and high quality product for our members.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We worked in sprints starting from the design & discovery phase. Once we got the design we started the development phase using prioritisation techniques in order to understand which feature would have had the highest impact on customers. Once released the basic features we started iterating on those in order to improve the overall product quality.

How many resources from the Moze team worked with you, and what were their positions?

We worked with a design lead, a technical architect and 3 developers.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Within 3 months the APP was downloaded and used by 75% of our customers with very high feedbacks on the APP Store.

Describe their project management style, including communication tools and timeliness.

We managed the entire project having Moze as our "extended team" during the sprints. They basically worked as Talent Garden teammates which was facilitated by the fact that they were part of our community. We used daily standup and weekly retrospectives.

What did you find most impressive or unique about this company?

Moze had the capacity to blend design and development skills to ship beautiful and functional products.

Are there any areas for improvement or something they could have done differently?

I think we launched the APP without having the full usage context of our members. Probably having challenged more the need of an APP with other potential solutions (i.w. chatbots) could have given the project a different result.

Introduce your business and what you do there.

I’m the chairman at Serioplast, a manufacturing company. We produce plastic packaging — mainly bottles — for the fast-moving consumer goods market. At the time of this project with Moze, I was the information systems director.

What challenge were you trying to address with Moze?

Our objective was to develop an enterprise management system for the company. The aim was to develop a series of internal applications that our employees could use to keep track of accounting, sales, procurement, and the current operations of the manufacturing process of the company.

What was the scope of their involvement?

Moze managed the initial development of our enterprise resource planning system software. They assisted our internal development team by training them in agile methods, teach us Scrum, and provide assistance with frontend development and UX design for the first six months of the project. Our internal development team handled the backend development. After that six-month mentorship period, we hired in-house frontend developers and brought development fully in-house.

What is the team composition?

We had two main contacts with Moze. One was the UX head and Scrum master, and the other was the frontend developer.

How did you come to work with Moze?

We decided to work with Moze because they seemed like a small but very competent, well-organized, and extremely responsive team. They were quick and flexible in adapting to our requirements.

How much have you invested with them?

We invested €85,000 (approximately $96,000 USD) with Moze.

What is the status of this engagement?

We worked with Moze from June 2018–February 2019, when we brought development in-house.

What evidence can you share that demonstrates the impact of the engagement? 

We were able to go live with the first functionalities of the software within four months. Software development was not our core business, and it was quite new to us. Given the complexity of the software, we measured success by how many features we were able to put into production.

How did Moze perform from a project management standpoint?

Moze’s project management was the best aspect of the collaboration. Moze was very proactive about managing all aspects of the project, taking full responsibility for the deliverables. They didn’t just do what they were assigned — they took care of all aspects and advised us on every decision about the project. At Moze’s recommendation, we used Trello and Atlassian Jira to manage the project.

What did you find most impressive about them?

We were impressed by their ability to teach us agile methods and to holistically manage the project.

Are there any areas they could improve?

All of Moze’s work was satisfactory, but Moze could’ve been more cost-effective.

Do you have any advice for potential customers?

Embrace Moze’s recommended methodologies and listen to the advice that they give you — especially if your core business is outside of the IT sector and even if the methods seem very different from your usual internal processes.

Please describe your company and your position there.

I am the Director of Products Development and Design.

For what projects/services did your company hire Moze?

We needed a partner that was able to help us to design from scratch the UX and UI of our web application.

How did you select this vendor?

We got in contact with MOZE during an event.

Describe the project in detail and walk through the stages of the project.

We started from the creation of the health surveillance application’s name: Medwork. Then we created the name of the other two applications, part of the same suite:

• Safework – a digital platform for managing workplace safety 
• Trainwork – a solution dedicated to business training.

We called Forwork Suite the suite that includes Medwork, Safework and Trainwork. We designed the logos of the four new brands. We carried out User Experience and User Interface design activities through an Agile process, in order to guarantee our client maximum operating flexibility.

We started collecting materials, specifications and requirements useful to define the high-level functioning of the software. We studied the market and some similar solutions.

Together with the NSI team, we defined Medwork’s User Personas – a tool useful to always focus on the user during the various design and development stages of the web application. We used the User Story Mapping technique to map the new application’s features from the user’s point of view. We defined a joint operational roadmap with the NSI team. This way, our design releases were continuously followed by front-end implementation, managed by their in-house team.

We created the Medwork UI Kit, a collection of User Interface elements useful to build the various pages of the web application in a consistent way. We designed the User Interface of all the pages of Medwork. For some complex parts of the software we developed several UI options, choosing the best one after live testing sessions carried out with potential users (occupational doctors).

They have provided developers with the complete UI layouts of the new web application. We also shared with them all the documentation useful to correctly implement the interaction logics of each component. During the front-end development process we carried out supervisory activities, to ensure highly consistency with the original design project.

How many resources from the vendor's team worked with you, and what were their positions?

A UX Designer and a Design Director.

Can you share any outcomes from the project that demonstrate progress or success?

https://www.medwork.it

How effective was the workflow between your team and theirs?

Both known Agile Scrum and worked flawlessly to achieve our objectives.

What did you find most impressive or unique about this company?

They were young but very competent on UX and UI Design. They were able to transfer all the knowledge we needed to become independent.

Are there any areas for improvement or something they could have done differently?

Nothing to complain.