MOTIF®

Introduce your business and what you do there.

I’m the founder of a jewelry brand.

What challenge were you trying to address with MOTIF?

I hired MOTIF to support my social media marketing efforts.

What was the scope of their involvement?

MOTIF redesigned our website — a Shopify platform. Their team also helps us to create ads for our social media marketing initiatives. They distribute the content on Facebook. On the creative aspects, we work collaboratively.

What is the team composition?

I work directly with their CEO. Depending on our goals, different teammates support him.

How did you come to work with MOTIF?

I looked into Shopify's recommended experts and found that MOTIF had positive reviews.

What is the status of this engagement?

We started our engagement in September 2019, and it’s ongoing.

What evidence can you share that demonstrates the impact of the engagement? 

I track our sales, which are better than last year's.

How did MOTIF perform from a project management standpoint?

Their team’s responsive and resolves any issues right away. Between when I make a request and its implementation, there's never a long wait. It’s been a good partnership.

What did you find most impressive about them?

MOTIF cares about my success. You often just pay an agency that then does their work, so you don’t necessarily feel like they care. MOTIF wants to be a partner. We still work with them, which is a testament to how they work with us.

Are there any areas they could improve?

No, they’ve done what I’ve asked them to do well.

Do you have any advice for potential customers?

Understand that they’re a partner, and work with them to learn your audience and how to best target it. It takes time to understand how to better market a brand. These projects don’t happen overnight.

Please describe your company and your position there.

I'm the owner of a clothing boutique store.

For what projects/services did your company hire MOTIF®, and what were your goals?

We needed to launch the ecommerce portion of our site.

How did you select this vendor and what were the deciding factors?

We didn’t really know where to start. It is our first time on shopify and I would say we were kind of lost, we were trying to launch the ecommerce portion of our site. We started our search on Google.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Cost conscious and seemed very responsive even in the initial discussions. Seemed to have a strong grasp on both design and functionality which were both very important to us.

How many people from the vendor's team worked with you, and what were their positions?

We worked directly with Ash who is the founder & CEO of Motif.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The flexibility is key. I’ve worked with people in my past and it has been very difficult to get things changed and they were very unaccommodating. MOTIF® was very fast and responsive to all the issues and requests.

Super easy to work with and very direct. We have a fully functioning site that was done very cost effectively and at a high quality of design and functionality and the turn around time has been super fast MOTIF’s communication has been very clear, all requests were met and everything was explained fully

Describe their project management style, including communication tools and timeliness.

The fact that you guys make suggestions on what would be the best choice and is very cost conscious.

What did you find most impressive or unique about this company?

I would say Motif is the best to work with and they will deliver above and beyond what they have promised. You should definitely work with Motif! I have been in the fashion ecommerce space for 15 years and they have been one of the most professional, fast, flexible, communicative companies I have worked with!

Are there any areas for improvement or something they could have done differently?

None

Please describe your company and your position there.

Ecommerce for luxury and lifestyle products

For what projects/services did your company hire MOTIF®?

We hired Motif for design, development and promotion of our e-commerce store

What were your goals for this project?

To improve the branding, user experience, conversion ratio and sales.

How did you select this vendor?

We were impressed with the case studies and the clients they have handled in our domain. They pitched us the solution they can offer to improve our brand objective.

Describe the project and the services they provided in detail.

Design and Development of Ecommerce store Improve user experience Increase conversion ratio Improve sales by promoting in online channels

What was the team composition?

Motif has an amazing team of project manager, designer, developer and e-commerce marketing manager.

Can you share any information that demonstrates the impact that this project has had on your business?

They were able to improve our user experience, decrease bounce rate, increase conversion ratio.

How was project management arranged and how effective was it?

They were using Asana project management tool for project management. It was easy to communicate, track and follow up all the activities.

What did you find most impressive about this company?

They are industry experts in the luxury lifestyle e-commerce niche. The kind of knowledge they bought into the plate was amazing. The founder was so friendly to work with and I got the necessary deliverables on time and cost.

Are there any areas for improvement?

Nothing as of now - I am completely satisfied with the work.

Please describe your company and your position there.

I’m the owner of Jewellery Amore, a jewelry store that specialises in custom jewelry.

For what projects/services did your company hire MOTIF®?

I run a small business and had lots of ideas to scale up but was unsure on where to start. Such as running ads, gaining more sales. After our first meeting of me explaining the outlook for my business, Motif managed to completely capture what I was looking for. This provided me confidence in their work from the start.

How did you select this vendor and what were the deciding factors?

I selected Motif to work as our marketing agency from a sea of choice. Motif stood out immediately. They are a tight knit of driven, creative people who deliver great results. They made everything so effortless and will definitely continue to work with the for the foreseeable future.

The communication and support from Motif were excellent. They provide the right balance of professionalism and creativity. Overall, Motif is a good-natured team!

Describe the project in detail and walk through the stages of the project.

After our first meeting of me explaining the outlook for my business, Motif managed to completely capture what I was looking for. This provided me confidence in their work from the start. We had regular meetings to ensure everything was running smoothly and that we were also happy with how things were going.

How many resources from the vendor's team worked with you, and what were their positions?

We worked with Ash who owns Motif and a social media marketer, the one who created and ran the ads for us.

Can you share any outcomes from the project that demonstrate progress or success?

I was delighted with the outcome of my advertising campaign and the amazing re-design of my website. Motif understood exactly what I was trying to achieve and I applaud their high attention to detail.

How effective was the workflow between your team and theirs?

We contacted almost everyday over email for small tweaks and updates and then we would communicate on Google Meet once a fortnight or when we hit any problems/concerns to ensure that we were always updated on the progress.

What did you find most impressive or unique about this company?

The redesign of our website exceeded all expectations and super happy with the outcome and all the work Ash and his team did for us. They treated us like family and wanted the best outcome for the business just as much as we did. I would highly recommend Motif

Are there any areas for improvement or something they could have done differently?

To give regular written reports that summarises the performance of ads.

Please describe your company and your position there.

I am the founder of Obhodro a luxury lifestyle brand based in India.

For what projects/services did your company hire MOTIF®?

It's hard to market luxury lifestyle brand in India, so we were looking for a digital agency who are true expert in the industry

What were your goals for this project?

The initial goal was to drive targeted traffic, making brand visible and sales as a long term goal

How did you select MOTIF®?

After through out research and see their top client's review we decided to go with them.

Describe the scope of their work in detail.

1. Build Brand Awareness
2. Brand Vibility
3. Digital Strategy
4. CRO Conversions

What was the team composition?

They have a really lean team format, they call it a growth team that consists of Marketers, Designer & Developers, we have a project manager who is a senior marketer. If anything urgent Founder takes the charge.

Can you share any outcomes from the project that demonstrate progress or success?

After through out research on market, audience, and competitors they came up with recommended marketing channels and strategy for that which has helped us to gain long term results

How effective was the workflow between your team and theirs?

It's always great working with them, it's like a collaborative approach between motif and our team

What did you find most impressive about this company?

• Prompt response
• Quality of creatives And
• Marketing strategy

Are there any areas for improvement?

I don't think so.

Please describe your company and your position there.

GlamyGirl is an online beauty shop based in Bangladesh. We sell branded imported cosmetics at an affordable price. I work as a Chief Operating Officer at GlamyGirl.

For what projects/services did your company hire MOTIF®?

We hired Motif to craft our paid social media strategy & later on ended up ongoing service. Right now we are using Motif as our social media marketing agency.

What were your goals for this project?

We wanted to implement social media strategy to increase our brand visibility & sales.

How did you select this vendor?

We were looking for an agency who are specialized in beauty or lifestyle segment. We found Motif on search engine & later found that they were a perfect match for us.

Describe the scope of their work in detail.

1. Making social media strategy 2. Building a paid media plan 3. Making organic social media content plan 4. Ad strategy & management 5. conversion rate optimization

What was the team composition?

Motif has assigned a project manager who is the primary contact & whenever we need we have access to other senior team member.

Can you share any outcomes from the project that demonstrate progress or success?

Since Motif has started working on our project, we have gained 200% increased in targeted traffic, 25x brand recall lift and on average 8-10x return on ad spent.

How effective was the workflow between your team and theirs?

The project manager is very helpful. He is giving us frequent updates about their works. And if we have an emergency, we even have access to the founder.

What did you find most impressive about this company?

They are very passionate about their work. Easy to communicate. And they know what they're doing.

Are there any areas for improvement?

Not applicable.