Monterail

BACKGROUND

Please describe your company and position.

I am the Director of Ripae Tech Consult Ltd

Describe what your company does in a single sentence.

Fintech startup working on SaaS and BaaS platforms.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Monterail to accomplish?

• App Development

SOLUTION

How did you find Monterail?

Referral

Why did you select Monterail over others?

• High ratings
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

What was the size of Monterail’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Contracted Monterail for building a Fintech as a service application featuring einvoicing and payments.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Analyze project parameters
• Planning & Coordination Team
• Delivering project in timely manner

Describe their project management. Did they deliver items on time? How did they respond to your needs?

I recently had the pleasure of working with Monterail for a crucial software development project, and I cannot recommend them highly enough. The key areas where they truly shone were communication, team coordination, and their in-depth analysis and understanding of the project parameters.

From the very beginning, communication with their team was outstanding. They took the time to listen to our needs and provided prompt, clear responses to all of our inquiries. Their team was available round-the-clock, ensuring that any issues or concerns were addressed immediately. They also consistently provided progress updates, which allowed us to track the project's development and make informed decisions along the way.

What was your primary form of communication with Monterail?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The main aspect that set Monterail apart from other software development companies was their ability to thoroughly analyze and understand the project parameters. They conducted an in-depth review of our requirements and demonstrated a strong grasp of the complexities and challenges involved. This keen understanding enabled them to anticipate potential obstacles and proactively address them, ensuring a smooth and successful project execution.

Are there any areas for improvement or something Monterail could have done differently?

Our experience with Monterail has been nothing short of exceptional.

BACKGROUND

Please describe your company and your position there.

I'm a manager of a legal tech startup providing legal information relating to the African continent.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Monterail?

Our website was created in 2018 when the startup was funded and when the business was not well defined yet. The company has evolved since, and the homepage was out of date. We have been collaborating with Monterail since the beginning, and one of the projects they were involved to was indeed the new homepage of our website in order for it to reflect our current business.

SOLUTION

How did you select this vendor and what were the deciding factors?

We asked Monterail to assist as they have been with us from the beginning and they knew our business and its principles. They are in fact out IT support.

Describe the project in detail and walk through the stages of the project.

We kicked off by defining our goals and priorities. We wanted the new homepage to reflect our current principles and work. We had a kick off session where we briefed Monterail and we discussed about the different aspects of the projects. We had several meeting with the designer where she walked us through each session: she was suggesting ideas and we were providing for feedbacks each time to be adjusted. During the implementation they also updated Rails to the last version.

How many resources from the vendor's team worked with you, and what were their positions?

We worked with 4 people: the project manager, a web designer, a frontend developer and a junior frontend developer which was assigned at no costs.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The developers were able to implement the new homepage easily and in a very usel-friendly manner. We received good suggestions from a design point of view. The homepage reflects well what we do and make it clear to our clients. As it as just been implemented we could not get much metrics, but we received positive feedback from people from our team.

How effective was the workflow between your team and theirs?

Most of the communication was handled through Slack. The project manager kept us uptodate all the team and we also had access to their project management tool on Jira which allowed us to monitor the progress of the project at any time. We had biweekly calls to discuss the tasks and any issue, but the Monterail team was also available for any urgent call we had to do. The deadline was not always met, but they kept us uptodate about potential delays.

What did you find most impressive or unique about this company?

We appreciated their patience in dealing with us, especially when we were late to provide the content to be implemented. They really value their relationship with the client and they also provided us with an additional junior developer at no cost as a sign of goodwill. The project manager has been very good with keeping us uptodate all the time and to manage our expectations.

Are there any areas for improvement or something they could have done differently?

Things could have been done faster, but we are satisfied with the result and the collaboration.

BACKGROUND

Please describe your company and your position there.

I am the Director of Engineering at Flink - a company that is a leader in the quick commerce industry.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Monterail, and what were your goals?

We had to scale fast our teams and our services. With the help of Monterail we've been able to fill engineering needs and start shipping features to the production while we were still hiring full-time employees.

SOLUTION

How did you select this vendor and what were the deciding factors?

Interviews with the provided candidates were at a satisfying level.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Monterail engineers were supporting development in multiple teams. They were fit for the teams and participated in the team's day-to-day routines.

How many people from the vendor's team worked with you, and what were their positions?

The number of Monterail engineers in our teams was evolving over time, but the most of time it was between five and ten engineers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We have launched various features. Code was deployed to production on a regular basis.

Describe their project management style, including communication tools and timeliness.

Easy to reach, fast to respond, proactive and open to feedback. We usually discussed either via online conferencing tools, like Zoom or Google Hangouts or via Slack and Google Documents.

What did you find most impressive or unique about this company?

They quite had a human approach and were open to adaptation towards our needs. For their management, it was important to understand our needs and then we would come to the desired setup which will support us.

Are there any areas for improvement or something they could have done differently?

I have nothing valuable to mention here.

BACKGROUND

Please describe your company and your position there.

Provide software products related to providing software for the supply chain specific around yard management. My position is VP Product and Engineering - YMS

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Monterail, and what were your goals?

Be an independent team focused on delivering specific functionality. Goals were to deliver quality product and be independent from the other teams.

SOLUTION

How did you select this vendor and what were the deciding factors?

Ability to manage the team independent of the rest of the teams.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Initial project is related to redesign of tables throughout the application and standardize the look and feel.

How many people from the vendor's team worked with you, and what were their positions?

Scrum manager and 2 front end engineers and 2 back end engineers. There were others brought in as needed to support certain tasks

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The project is on going, but good progress continues and the team is providing constant updates

Describe their project management style, including communication tools and timeliness.

They use our tools primarily based on our request. They provide daily and weekly updates. Continual monthly business reviews to ensure we are getting what is needed.

What did you find most impressive or unique about this company?

The project manager has been extremely good and proactive. They effectively keep us informed and the project on track.

Are there any areas for improvement or something they could have done differently?

There was some challenges on estimating the amount of time to complete some of the tasks. But this is somewhat because of the current product architecture. We probably would start with a different project with more defined components / modules vs one that reaches the entire application

BACKGROUND

Introduce your business and what you do there.

I’m the CTO of an online gambling company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Monterail?

We wanted to rewrite the frontend framework of our website, and we needed more resources to do so. However, recruiting talented resources to augment our internal team quickly was getting harder, especially in the local market, so we decided to partner with an external development agency. Our ultimate goal was to ensure our website was much more maintainable and easy to update so that we could innovate it continuously and add more features to it in the future.

SOLUTION

What was the scope of their involvement?

Monterail has provided us with frontend development services, augmenting our internal development team so that we can make updates in a much more agile and faster way. Initially, I was very clear about my needs, so I told them the specific skills I was looking for. From there, we created a ramp-up plan for onboarding a lean team from Monterail.

Since then, Monterail resources have helped us launch version one of our site’s frontend, which they developed on Angular. However, we reached a point where we wouldn’t be able to push more features in a clean and sustainable way, so they helped us explore other options by creating different proofs of concepts (POCs). One of those POCs was for using React.js, so that’s the route we’ve decided to take.

We’re still working very closely with Monterail. Now, we will rewrite our site’s current version in a React.js framework, and they’ll also help us develop a custom CMS. Our site currently depends on third parties for some features, but we will try to avoid dependencies with this new redevelopment project. Additionally, we’ve tasked them to make the new frontend more SEO-ready and SEO-friendly.

What is the team composition?

Currently, we’re working with six people from Monterail, including a technical lead. Although we started with a very lean team, more resources have been incorporated as needed.

How did you come to work with Monterail?

We searched for agencies that could provide us with resources with specific skill sets, one of those being React.js, and we found Monterail.  We ultimately chose them because they were also knowledgeable in Vue.js, and they positioned themselves as market leaders in that space. Moreover, they were very flexible to our needs, allowing us to be more fluid in our requirements because we knew they were very open to suggestions without losing focus on their work.

How much have you invested in them?

We’ve spent close to €350,000 (approximtely $343,000 USD).

What is the status of this engagement?

We began working together in July 2022, and our partnership is ongoing. The project has an end date, but we’re currently assessing whether we can retain them for a much longer period because we have maintenance and updates to make ongoingly. Thus, we expect continuous collaboration moving forward.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Since we didn’t want to recruit internally, Monterail has been an important asset. They’ve provided us with proficient and talented developers, and they've accommodated our needs. Their resources work closely with our internal teammates, allowing us to share knowledge between both entities. Moreover, their onboarding process was very smooth.

Given that the site isn’t live yet, we don’t have any measurable outcomes. However, we’ve evaluated how they deliver on milestones and the speed at which they work, and we’re satisfied so far.

How did Monterail perform from a project management standpoint?

I’m in charge of managing the project, so my responsibility is to ensure that Monterail’s resources are doing the right tasks. We have daily sync-up meetings to see if they have any challenges or issues with the project, and we also have planning sessions. Additionally, we use Slack for communication and Jira for project and task management.

What did you find most impressive about them?

Monterail is very honest, and they’re very responsive to my demands. I initially wanted them to start working immediately, and they found a way to do it as fast as they could. Overall, working with them has been a very nice experience.

Are there any areas they could improve?

It would be great if Monterail gave clients more visibility into their resources’ career progression. Sometimes, it isn’t clear who’s responsible for their resources’ mentorship, so it would be beneficial for us to see their training in a more proactive way to avoid assumptions.

Do you have any advice for potential customers?

Come prepared and know what you want to build. Additionally, split the project into milestones and ensure to test each milestone on your end actively.

BACKGROUND

Please describe your company and your position there.

I am the CTO of a chain of ghost kitchens. We are a vertically integrated restaurant chain that delivers the food to the end customers only.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Monterail?

To keep the time to market as short as possible, we needed support in the development of our customer facing mobile app.

SOLUTION

How did you select this agency and what were the deciding factors?

We were looking for an agency that could provide us with qualified developers to expand our team as quickly as possible. Our decision criteria were speed, qualification and price.

Describe the project in detail and walk through the stages of the project.

The frontend developers from Monterail joined our development team at the time when the first version was just finished and released. Besides bugfixes, together we improved the UI/UX and added new features.

Describe the recruitment process in detail.

The decision was made relatively quickly. There was already positive experience with Monterail from previous projects of the decision makers. Monterail was able to offer us the developers we needed at the required qualification level at short notice. Due to Monterail's flexibility, we were able to work together on a test basis. These tests were so successful that we continued the cooperation.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

We were able to transition the app from MVP to a stable state in just a few weeks. Since then, we have been adding new features every sprint .

How effective was the workflow between your team and theirs?

The colleagues from Monterail are fully integrated into our development team. In the daily work there is no difference to the permanent employees. In addition, we coordinate with the supervisors from Monterail on a bi-weekly basis. This also runs very smoothly.

What did you find most impressive or unique about this company?

The transition from talking, sales, up to starting productive work is completely fluid. I was also impressed by the flexibility of the collaboration and thus the responsiveness to our requirements.

Are there any areas for improvement or something they could have done differently?

We are completely happy since the start of the cooperation.

BACKGROUND

Please describe your company and your position there.

I'm a Director on the company's management team. I also hold the repsonsibility for leading any technology developments at the company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Monterail?

Humatica is an international management consultancy that focuses on organisational excellence, including M&A, Reorg, Right sizing, operating model design. To support this we have two primary flagship tools. Modas and Altus. Monterail have been instrumental in helping us develop both of these tools on modern platforms with significantly advanced features.

The focus of this engagement was extending our client portal (also previously developed by the Monterail team) to include our Modas offering. The purpose of this offering within the platform is to validate an org. structure and understand where time is spent for more informed analysis and decision making in reorganisation and rightsizing.

SOLUTION

How did you select this firm and what were the deciding factors?

We have worked with a number of development agencies over the years. Following a rigorous review of different agencies, we selected Monterail around 2 years as a development partner. We have been using them since. At the time, key factors inluded

• a balance of price
• demonstrated case studies / quality of the developers
• english speaking capability (we have had issues with developers in countries where their accents were too strong / english level not sufficiently high, it caused many issues and rework)
• tech stacks they could support
• geographical location (Covid has prevented it, but in the past we have traveled to their HQ for in person design workshops)
• their development process (I very much like their approach of doing a short lower cost design workshop to work through even to the wireframe level if needed. This helps get a much more accurate cost estimate, and significantly derisks the process. As Monterail charge seperately for this. You can always take the designs elsewhere. We have never done this due to all of the above reasons and of course the momentum you would lose)

Describe the project in detail and walk through their service package.

This specific project included:

• Running a design workshop to understand our requirements
• Iterating to develop a detailed design, working with designers and also developers earlier on to ensure all complexities were anticipated
• Designing two key online platform / application components a) org-validation tool to quickly and efficiently get and accurate and up to date org. structure b) activity survey to understand where time is spent across all employees
• Following the design, development was run in sprint format with the team, keeping us updated on how the progress compared to budget on a weekly basis

How many resources from the vendor's team worked with you, and what were their positions?

Account manager was always involved, in addition... In the scoping phase we had:

• Business analyst
• Lead Designer

In the Design phase we had:

• Business analyst
• 2 Designers
• 1 developer to ensure we factor in complexities (this was optional resource, with the rationale that we would save time in the futrure by anticipating complexities better)

In the development phase we had:

• Project manager
• Front-end developer
• Back-end developer
• Full-stack developer
• QA

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

The project is only coming to a conclusion now. But the benefits will be:

1. Reduced time of our anlaysts chasing different stakeholders across our clients on employee data. For very large complex companies with poortly integrated HR systems this has taken weeks of time that should now be facilitated by the tool. Only requiring a couple of days of analyst time. In addition, it reduces significantly the time spent at the client company chasing and validating data
2. More accurate estimates on where time is spent as the underlying employee lists will be more accurate
3. Improved security compared to the old tools
4. A more attractive offering to support and help us sell more reorganisation work

• digitising and modernising our tools
• a key differentiator of our company in the management consulting industry

How effective was the workflow between your team and theirs?

Very effective. In addition to the usual scrum meetings we had a one-to one meeting with the PM and also the AM seperately. Where we could discuss any concerns. When we raised concerns they were addressed quickly.

What did you find most impressive or unique about this company?

All the same reasons we selected them as a partner (see previous answer). One addition would be that they have all been very enjoyable to work with as individuals on the team. Asking good questions, taking time to understand our product in detail. Working with Monterail feels like a real partnership.

Are there any areas for improvement or something they could have done differently?

No major areas of improvement I want to list. We let them know these things immediately and each time they have worked to successfully address them as quickly as possible.

BACKGROUND

Introduce your business and what you do there.

I'm a co-founder of Scription Technologies. We're a new startup in the pharmacy technology world.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Monterail?

We wanted to build a platform that would allow us to sell medications to patients through a consultation system whereby a prescriber pharmacist would be able to sign off on a questionnaire consultation filled out by a patient.

SOLUTION

What was the scope of their involvement?

Monterail is building a web and mobile app for iOS and Android completely from scratch using Ruby on Rails. We started the project by going out to Poland and sitting with them. They went through what we wanted and did everything themselves. We are currently a two-person team, and they are providing everything else from design, coding, and wireframes. 

Overall, they've done a lot of design work, and at the end of the day, they've been pretty amazing at bringing extra functions in there that we didn’t realize we needed. We have no experience in technology, so we need someone to hold our hand in every factor of what we're doing, tell us what is and isn’t possible, and bring entrepreneurial knowledge to the table.

What is the team composition?

We currently work with 4–5 members of their team, but we've interacted with ten people from their staff, including a brilliant project manager who is essential to what we are doing — she is the glue that keeps everything together.

How did you come to work with Monterail?

We saw their Clutch profile, and I felt they were a one-stop shop — I wanted someone that could do everything for us.

How much have you invested in them?

We've spent about €200,000 (approximately $213,000 USD) with them so far.

What is the status of this engagement?

We started working with them in May 2021, and it is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Everything they've done on a technical front has been exceptional; they have made a very simple UI for what is probably quite a complex product. We have three users; prescribers who have to log in and get one view effectively, pharmacies who have to log in and get another perspective, and our patients who log in and get more of a commercial view of the frontend. It has all been done, and I can't recommend them enough for what they have produced.

Everyone has been very impressed; we have to communicate on instant messaging between users and our pharmacists, which is in there too. Everyone gets through it perfectly independently, and there are no problems. Also, every bug has been dealt with quickly; they are extremely prompt to fix bugs, so everything works well.

Overall, I can say that they've been essential to us; we couldn't have done it without the breadth of structure that they have because what they provide is effective, including the business manager that runs the whole team working for us.

How did Monterail perform from a project management standpoint?

They've been excellent with project management. Regarding communication and tools, we use Slack, Zoom, and Jira boards.

What did you find most impressive about them?

The most impressive thing has been the clarity of communication. As I mentioned, the business manager is exceptional because she ensures that we are always up to date with the project. Even when things have slowed down, we are always very aware, and it has been great.

Are there any areas they could improve?

I don't think there's anything they can improve on — they've been exceptional from my point of view up until now.

Do you have any advice for potential customers?

We went to meet them and all their staff. We sat down with them and went through the project before signing up with them, which was a hugely positive aspect of getting the project started.

BACKGROUND

Please describe your company and your position there.

Celloscope offers a highly secure and robust Agent and Mobile Banking platform to the banking industry, which can be integrated with existing banking infrastructure, mobile and data networks, and payment gateways. It enables a bank’s customers, staffs and agents to access banking services securely and effortlessly using their mobile handset from anywhere, anytime, even while on the go. Here my position is Software Engineer.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Monterail, and what were your goals?

My company hire Human Resource Management software from monterail and my role was requirement specifications explain to monterail.

SOLUTION

How did you select this vendor and what were the deciding factors?

I recommend to my company to purchase software from monterail because one of my friends purchase product from them and he was super satisfied with there commited service that's the reason I recommend.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Monterail internal development team build a human resource management tool for our businesses. They focused on frontend work and built the solution with Java Spring Boot Framework and Angular Typescript.

How many people from the vendor's team worked with you, and what were their positions?

There are 4 backend 2 frontend, 1 database designer and 1 project manager involved with our project.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Initially has some bugs after one month it performed as expected.

Describe their project management style, including communication tools and timeliness.

Their project management was awesome. They delivered within deadlines. Hole project duration time we communicated with Asana.

What did you find most impressive or unique about this company?

Great communication and timely delivered.

Are there any areas for improvement or something they could have done differently?

They should maintain proper documentation for agile development methodology.

BACKGROUND

Please describe your company and your position there.

Easyship is an end-to-end logistics platform, built to enable hyper-local to cross-border eCommerce, while removing barriers to entry, like inefficient systems and prohibitive cost's for SME's. As a user-centric product, Easyship has helped to simplify the complex world of logistics for more than 40,000 clients worldwide, making it more accessible for eCommerce SMBs and startups to grow. My role - Product manager: Own part of the Easyship product by defining solutions in line with the product vision and strategy, coordinating with the design and engineering teams, in order to constantly create value for our users.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Monterail, and what were your goals?

The key challenges of the project included: Building a mobile application from scratch flawlessly integrated with our web platform and multilingual features. Co-working with our internal backend team while in different time zones, calendars, and holiday schedules. Understand our product, business logic and user flows of the web application, to reflect it in the new app.

SOLUTION

How did you select this vendor and what were the deciding factors?

To select the vendor, we consider how they handle these factors as below: Thorough research to understand the logic and our user flows in the existing product and reflect it in a new one. Paying a lot of attention to animations and UI details: the quality and great UX of the app were very significant. (UX/UI were designed by Easyship). A clear and open communication to defeat the time difference, and detailed reporting to the stakeholder at the management level. Working on the API of the web application, and preparation of receiving data properly.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

After 6 months of work, the mobile app was delivered and ready for beta testing. The result is an app that stands out with great UX and UI quality and animation details. It contains a lot of data, a variety of filters for sorting and searching options for the lists of shipments and pickups. The app has mobile functionalities personalized for the industry’s needs, such as a barcode scanner for easy search of shipment information. Mainly, it uses REACT NATIVE & TYPESCRIPT. With our current backend team, that took care of the UX/UI design, we needed to outsource a team of developers that understands our existing web product and business logic that had been working for a few years, and that could build a mobile app from scratch that would stand out from our competitors, and be based on their API without touching the back-end.

How many resources from the vendor's team worked with you, and what were their positions?

A project was assigned as the contact point and coordinator of the project, together with 2FE and 1 QA. There is a lead engineer will provide the technical advice from time to time.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Within 3 months soft launch (no marketing), we have reached 400 users by organic download. The app is less than 0.05% App crash during session. Also, there is no user complaint about the UXUI and bugs.

Describe their project management style, including communication tools and timeliness.

The project management style is totally agile. It had the progress and testing everyday. You will see the result and find anything went wrong early and easily. We were using Slack and Jira to keep the close communication in 2 different timezone (like 6-7 hours).

What did you find most impressive or unique about this company?

My favorite thing about our collaboration is the app’s consistency. All pages have the same high quality and response. Our beta testing users love the app and they can’t even find bugs in the MVP

Are there any areas for improvement or something they could have done differently?

It would be helpful to provide some estimate of the development time during the product development. It would be easier for us to control the time & budget.