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The leading outsourced communications provider

4.6
7 reviews
Silver
VERIFIED

Many people have spoken to Moneypenny - but few people realize it.

Born in 2000, we lead the Call Answering Service and Outsourced Switchboard market with respect to our size, quality of service and our technology, answering more calls for more businesses than any other company.

We are so confident you’ll love our service, that we offer a 7-day free trial. Realize the benefits Moneypenny offers your business with no obligation and instant set-up.

 
Undisclosed
 
Undisclosed
 
250 - 999
 Founded
2000
Show all +
Charleston, SC
headquarters
  • 4055 Faber Pl Dr
    Charleston, SC 29405
    United States
    866.202.0005
other locations
  • Western Gateway
    Wrexham LL13 7ZB
    United Kingdom
    866.202.0005
  • Llandudno
    United Kingdom
  • Chester
    United Kingdom

Reviews

4.6
7 reviews
Sort by

Answering Service for B2B Medical Company

"They're easy to work with."

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5.0

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Jan. 2016 - Ongoing
Project summary: 

Moneypenny provides after-hours answering services. 

The Reviewer
 
11-50 Employees
 
Milwaukee, Wisconsin
Kruti Schmitz
VP of Deployment and Customer Support, SMARTMD
 
Verified
The Review
Feedback summary: 

Moneypenny handles their responsibilities with aplomb. Their easygoing approach and smooth communication make them a fantastic partner. 

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

We're a B2B company that works with hospitals, clinics, and individual practices. 

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Moneypenny?

We hired Moneypenny to answer after-hours calls that our call center missed. We wanted our client base to speak with a human rather than a machine.

What were your goals for this project?

Our goal was to give our clients and prospects a human experience. Although we are a tech company, we believe that people are a better option for customer service and satisfaction, especially when the client has problems.

SOLUTION

How did you select this vendor?

We searched the internet for answering services and got bids from three vendors, one of which was Moneypenny. They were neither the cheapest nor the most expensive. Plus, the name is awesome, and I'm a big James Bond fan.

Describe the project in detail.

They supply live staff members to answer our after-hours calls.

What was the team composition?

I only work with the team lead. 

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Whenever I've called Moneypenny, I've always been satisfied. 

How effective was the workflow between your team and theirs?

It's excellent. 

What did you find most impressive about this company?

They're easy to work with.

Are there any areas for improvement?

No, I'm happy. 

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Increased Clientele Since Hiring Money Penny

"Money Penny is a great company and couldn't ask for a better job to be done! "

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5.0

Quality: 
n/a
Schedule: 
n/a
Cost: 
n/a
Willing to refer: 
5.0
The Project
 
Less than $10,000
The Reviewer
 
1-10 Employees
 
Harlan, KY
Senior Manager, Administration
 
Verified
The Review

Recommendations:

GO FOR IT! You cant go wrong! It will benefit you in more ways than I could ever tell you!

Experience:

We chose Money Penny for the afterhours answering services that could be provided 24/7. It was cheaper to hire a company than to pay a staff person to be at work around the clock. We use the 24/7 answering services options. They have been very, very helpful... Money Penny is a great company and couldn't ask for a better job to be done! We have shown a great increase of customer clientele since hiring this company!

Pros:

Everything! I like the company all the way around! The around the clock answering system, the consistency of the company and their pricing.

Cons:

Nothing! we love everything about the company and it couldn't meet our need any better than it already does!

Answering Services for SMB

"Moneypenny has definitely improved revenue due to new business calls effectively answered and dispersed."

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4.0

Quality: 
4.0
Schedule: 
4.0
Cost: 
4.5
Willing to refer: 
4.0
The Project
 
Confidential
 
Feb. 2017 - Ongoing
The Reviewer
 
11-50 Employees
 
Fairburn, Georgia
Senior Manager, SMB
 
Verified
The Review
OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you use to handle these needs in-house?

We require inbound services because we have downsized.

How many inbound calls did your company handle every day?

40% of our total calls are inbound.

What challenge were you trying to address with the service provider?

Just to get calls answered and dispersed properly.

SOLUTION

What was the scope of the service provider's involvement?

They take care of calling back our customers for potentially acquiring new business.

Could you describe the pricing structure and how they billed you?

We have short-term billing with them. We don't have a long-term contract.

How did you come to work with this service provider?

They were a referral.

How would you assess the service provider for answering calls, customer service, and communication?

They are quick, responsive and fit into my budget.

How much time and money does this service provider save you each month?

I'm not sure of the exact figure but it makes them a good short-term solution for our company.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

Moneypenny has definitely improved revenue due to new business calls effectively answered and dispersed.

What are the service provider's strengths?

Good affordable and adaptable solution.

What areas can the service provider improve?

Response time on billing questions could be better.

How long has your company been working with this service provider?

Since February 2017.

How much money do you spend annually with this service provider?

I prefer not to answer.

4.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 4.0 NPS
    Willing to refer

Money Penny is a Great Source of Information

"Money Penny provides a great level of detail to our customers’ questions and it's something I like to hear about."

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5.0

Quality: 
n/a
Schedule: 
n/a
Cost: 
n/a
Willing to refer: 
4.5
The Project
 
Less than $10,000
The Reviewer
 
11 - 50 Employees
 
Garland, TX
President, Other
 
Verified
The Review

Recommendations:

I would tell everyone to try them out.

Experience:

Money Penny provides a great level of detail to our customers’ questions and it's something I like to hear about. They have proved to be a great source of information.

Pros:

The information it provides.

Cons:

Nothing to dislike.

Like Having a Receptionist in Your Office

"They make it possible for our firm to connect with our clients at any given moment."

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4.0

Quality: 
n/a
Schedule: 
n/a
Cost: 
n/a
Willing to refer: 
4.5
The Project
 
Less than $10,000
The Reviewer
 
11 - 50 Employees
 
Friendswood, TX
President, IT
 
Verified
The Review

Recommendations:

There are many good things about Money Penny than negative.

Experience:

Money Penny is like having a receptionist answering calls based in your office. Their call conferencing feature makes it possible for us to have a meeting anywhere and anytime. They make it possible for our firm to connect with our clients at any given moment.

Pros:

Its like having a receptionist there in your office.

Cons:

It makes meeting our clients not necessary in person.

Automated Answering Service Increases Revenue of Company

"We chose Money Penny because of the reliability of their answering service."

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4.5

Quality: 
n/a
Schedule: 
n/a
Cost: 
n/a
Willing to refer: 
4.0
The Project
 
Less than $10,000
The Reviewer
 
501 - 1,000 Employees
 
Staten Island, NY
Manager, IT
 
Verified
The Review

Recommendations:

Try it out.

Experience:

We chose Money Penny because of the reliability of their answering service. We use the automated answering service feature. They have allowed us to increase the revenue of our company.

Pros:

Ease of use.

Cons:

Nothing.

Money Penny is Necessary and Performs Flawlessly

"Money Penny has performed flawlessly."

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5.0

Quality: 
n/a
Schedule: 
n/a
Cost: 
n/a
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
The Reviewer
 
51 - 200 Employees
 
Frisco, TX
Senior Manager, Business Development
 
Verified
The Review

Recommendations:

Purchase it! It is a business asset you will never regret purchasing.

Experience:

Money Penny was recommended by a former business associate of mine. He is trust worthy and also a friend. Since we acquired Money Penny it has changed our business in a very positive way. It is extremely reliable and I can't imagine using and other company. I personally highly recommend it. It is a necessary asset to a successful business. All phases of Money Penny are used in my business. Money Penny has performed flawlessly.

Pros:

Answers our phones in a professional way.

Cons:

No cons. I am totally satisfied!

Verification

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Verification Level
Silver
VERIFIED
Business Entity
Status
Active
Jurisdiction of Formation
South Carolina
ID
47-1705218
Date of Formation
Dec 15, 1999
Payment & Legal Filings
Bankruptcy
No
Tax Lien Filings
0
Judgement Filings
0
Collections Count
0
Source
Experian
Full Business Credit Report
Last Updated
Jun 19, 2019
Client Reviews
VERIFIED CLIENT REVIEWS
7
OVERALL REVIEW RATING
4.6
Source
Clutch
LAST UPDATED
March 14, 2019