What evidence can you share that demonstrates the impact of the engagement?
Moneypenny goes beyond answering services; their team provides trust. It’s been a straightforward process that helps tremendously. They make our company seem bigger than it is.
Their assigned team provides our clients with peace of mind. Our customers know that their problems will easily be solved. We used to have complaints once or twice a week, but now, we have no complaints at all in regards to our receptionist service. There have been no issues since working with Moneypenny.
How did Moneypenny perform from a project management standpoint?
After the initial stage, one of their representatives got in touch with me and started organizing. I have my own number with them that I can call. My account manager gets back to me within the day or by the next day. If it’s urgent and she’s not available, someone else gets back to me. There’s never been a communication issue.
What did you find most impressive about them?
By not being scripted, the team at Moneypenny helps companies look larger and trustworthy to potential customers.
Are there any areas they could improve?
No, it’s not much that they can improve upon. I wish that they had more services we could integrate within our company. In other words, their team does an excellent job with the service and with understanding our business. I wish they could help me a little bit with virtual work.
Do you have any advice for potential customers?
I’ve brought them clients. I would let them know that Moneypenny should completely handle their phone line. Communication is smoother with their involvement. Their team makes everything simple and straightforward. With other vendors, the services were more complicated, but Moneypenny simplifies it all. The people I’ve referred them to love them.