Innovative & User Focused, Customer Experiences.

Momentum is an award winning SF, NYC, Dubai, & LON based user experience design & development agency serving startups to the Fortune 500. Our services include Research, Product Strategy, Design, and Development. We specialize in:

  • Product innovation for Enterprise/SaaS & Consumer web & mobile
  • Customer experience design
  • Digital transformation

 

Financial Services

Whether it be retail, corporate, private banking or technology, we have a long history in creating robust internal and customer-centric digital products in Risk, Insurance, Card Issuing, Lending, Funds, Trading, Wealth Management, Research, and much more.

Healthcare

Our experience spans from major biotech and insurance clients to startups driving the future of wellness. We understand the complexities of this highly regulated industry and deliver quality experiences in Pharma, Care Provider, Health Savings Accounts, Payor/Payee Management, Hospital Administration and more.

High Technology & Software Startups

Being entrepreneurs and innovators at heart, we thoroughly enjoy creating the next big industry or platform. Startups have made up a disproportionate percentage of our customers over the years with our customers’ success rate at over 48% being acquired or going public.

CX Technology

As an agency, we’re already a driving force in the industry creating the personalization and brand engagement mechanics for the some of the biggest names in Customer Experience, Ad & Marketing Technology. Our customers have had successful exits to SalesForce, Microsoft, AppNexus, Oracle, ComScore, and Act-On.

 
$50,000+
 
$150 - $199 / hr
 
10 - 49
 Founded
2002
Show all +
San Mateo, CA
headquarters
other locations

Portfolio

Key clients: 

Fiserv, Intuit, EMC, Walmart, Capital Bank, Orange, PwC, SuccessFactors, Wella, Logitech, Morgan Stanley, ServiceNow, Live Nation, Deloitte, Emerson, VMware, Adobe, Anthem, Verizon, Intel, SAP, DBS Bank, AT&T, Facebook, Barnes & Noble, Chase, MasterCard, Playstation, Scality, FICO, Wells Fargo, Best Buy, Infoblox, Stanford Health, Citibank, Palo Alto Networks, NTT Innovation, IAC, Kony, Verifone, Maritz, Guidewire, and Bayer. Plus hundreds of lesser known startups.

Infinera

Infinera enables network operators to scale bandwidth while increasing service innovation and simplifying optical network operations. Service and cloud operators, governments and enterprises across the globe rely on Infinera to create rich end-user experiences based on efficient, high-bandwidth optical networks. Infinera came to us to design and develop an application that visualizes the connections within different network types so that issues can be resolved quickly.

Deliverables

• Discovery, Ideation, Design, and Front-End Development  

• Established a visual language to create an engaging, seamless experience from every product angle  

• Showcased an optical network in 2D and 3D views  

• Enabled the user to gain control over their data consumption with multiple views

Summary

The resulting prototype allowed us to explore 3D visualizations for complex networks while remaining accessible.

Evolution1

Evolution1 (acquired by WEX, Inc.) is the largest electronic payment, on-premise, and cloud-based healthcare solution for reimbursement accounts (HSAs and FSAs) in the United States. They came to us to help them redesign Consumer Portal, a brand-able and highly customizable SaaS solution for customers to manage their healthcare reimbursement accounts.

Summary  

When Evolution1 came to us to redesign their Consumer Portal, we solved their users’ pain points by reorganizing the navigation into an intuitive structure, applying consistent visual design and interaction across all flows, and simplifying complex healthcare terms and processes, clearly explaining terms and providing users help and tips along the way. After working with us, Evolution1 can now continue to expand on their redesigned Consumer Portal and maintain the same great user experience.

Evolute

Evolute takes a closer look at the fundamental flaws that hinder containers to be safely and easily deployed in production, with a special emphasis on large scale systems as is often the case in private clouds. This allows customers to rapidly and effectively deploy and manage containers at scale with up to Five 9’s availability.

Summary  

The project was a huge success, and the founder was able to land numerous clients before the app was officially launched. By optimizing different parts of the application for the specific users, we made it easy for users to analyze their systems and make any changes required. We were also able to complete the project on time and within budget.

Cascading Driven

Driven, Inc. is the industry leader in Big Data application development and performance management solutions. They provide insights and performance monitoring by showing users exactly how their data processing applications are behaving via their flagship product, Driven. Driven is the first of its kind management tool to build, deploy, and manage Hadoop applications with a visual orchestrator, and they came to us to help them design their application to be the best Hadoop management tool on the market today.

Summary  

From the start of the project, we dove deep into Driven’s world, trying to understand everything from Hadoop to user needs and getting our hands on all the information we could get. This resulted in relevant wireframes and designs and efficient usage of time, not needing to reinvent the wheel but improving upon what Driven already had implemented. Our work with the Driven team has helped to make Driven the best in-class Hadoop management tool on the...

GoLance

GoLance is a platform for freelance workers that connects employers to employees to create a virtual workplace. Because working with a stranger is never a comfortable experience, GoLance strives to make life better for all online workers with a flexible, fair, and transparent freelancing tool that covers everything from tracking hours to getting paid. We helped GoLance redesign both their application and website to be more modern and intuitive.

Summary  

We successfully created a product to connect employers to employees in an easy to use online workplace. By designing for the user and their specific needs we optimized the current system so that it’s more efficient and easier to use. The redesign also helped modernize GoLance and allow them to outshine their competitors like UpWork and VenturePact.

K2 Community

K2 software allows people to build and run business process applications, including forms, workflow, data, and reports. K2 turned to us to design a highly functional site for their community, so their users could find all the information they needed and also help each other. Our work helped K2 win the Lithy award for Best Community Design.

Summary  

Our design for K2’s community website provided a clean and engaging way for users to participate and learn more. Within a month of launching, K2 experienced a 137% increase in their weekly posts and saw a significant rise in forum activity, resolved issues, and number of downloads in their market section. They also won the Lithy Award for Best Community Design. We felt privileged to work with K2 and make a huge impact on their community.

LLamasoft

LLamasoft enables organizations around the world to model and optimize their supply chain operations for major improvements in cost, service, sustainability and risk mitigation. Their team of industry-leading supply chain experts and consultants are driven to make supply chain optimization easier, better and faster. We had the opportunity to review and redesign LLamasoft’s Supply Chain application—a desktop supply chain modeling tool that’s been in the market for more than 10 years.

Summary  

We helped LLamasoft significantly reduce the number of interactions and designed the overall look and feel of the application. Many LLamasoft users were very interested in how to build these models and what the setup would be for them.

 

Confluent

The team that built Apache Kafka at LinkedIn founded Confluent as a streaming data platform powered by Kafka, which was able to accommodate over 1 trillion messages per day. Confluent focuses on helping companies get easy access to enterprise data as real-time streams. Confluent asked us to help them design their reporting interface, which would let users see where the bottlenecks and problems are in the messages they publish to Kafka.

Summary  

As we worked with Confluent to design their reporting interface, the biggest challenge was visually representing the data in a legible, useful way. Through explorations and iterations, we designed a dashboard and detail page that is not only aesthetically fresh and appealing, but also usable.

EMC LEAP

Our collaboration with enterprise software giant EMC started almost 4 years ago. When we started this journey, we had no idea that we would end up designing 11 different applications (and counting). In our most recent project with EMC, we designed a suite of collaboration tools called Project LEAP. We worked with them to transform their current enterprise applications into one comprehensive set of task-specific, cloud-based mobile apps that can be mixed and matched to each user’s needs.

Summary  

The final result was a lightweight ecosystem of applications that could be used independently or together to accomplish enterprise app functionality while using a beautiful user-friendly interface.

Manifold Technology

The Manifold Platform provides a powerful private blockchain technology that allows for powerful analytics on real-time engagement and provides customers with engaging mobile payment and loyalty programs. Manifold was selected by Silicon Valley’s Plug and Play Tech Center to participate in its FinTech accelerator program launched during the Money20/20 Conference in Las Vegas.

Rewards/Exchanges  

The Rewards/Exchange feature provides a bird’s eye view of the ebb and flow of rewards points across merchants, showing exchanges rates and current statuses. Detailed views highlight individual merchants’ current state of rewards points.

Summary  

We delivered two products that helped Manifold Technology communicate the value proposition of back-end cybersecurity. As a result, they were able to raise money from some institutional investors.

Synthesio

Synthesio helps brands and agencies find the social insights they need to drive business value. Focusing on the conversations that matter to the business, track and measure the online reputation, collaborate in real time, and manage consumer relationships in one seamless platform. We redesigned and developed Synthesio’s command center demo for the main sponsor of the 2016 Disneyland Half Marathon, Cigna.

Summary  

Starting from identifying issues with the application demo provided to us, we designed to solve those problems and simplify the workflow. Visually, we considered external factors, such as the various working environments of the field workers, the different types of devices on which they would use the app, and even the size of their hands. Overall, we helped Kony create an app that can be used in any field situation and increases the efficiency of the workers.

Kony Field Service

We had the privilege to work with Kony to transform field service from being loads of paperwork to doing a few simple tasks on a tablet or phone.

Kony provides a cloud-based mobile application development software for the enterprise that spans across the software development lifecycle. The Kony Field Service application is directed at improving the process flow of field service teams. Team members often travel or work on-site to install, service, or repair systems or equipment. Formerly paper-heavy processes were brought online.

Cross Platform Friendly

This application was designed to be used on a mobile device. However, since the devices used by field service workers vary greatly, we designed native applications for both iOS and Android platforms for mobile and tablet.

Summary  

Starting from identifying issues with the application demo provided to us, we designed to solve those problems and simplify the workflow. 

Reviews

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UI Design for Software Start Up

"Momentum was the only one that actually had the breadth of experience I was seeking."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Nov. 2015 - Jan. 2016
Project summary: 

Momentum provided a complete redesign of the client's user interface. They assisted with gathering user information and identifying the target market.

The Reviewer
 
1-10 Employees
 
San Francisco Bay Area
Kristopher Francisco
Founder, Evolute
 
Verified
The Review
Feedback summary: 

Momentum's products have dramatically improved the client's reputation among investors. They had a keen understanding of the engineering and techincal complexities of the client's products.

BACKGROUND

Introduce your business and what you do there.

My organization is called Evolute. We build enterprise Cloud computing software to scale the private Cloud. I’m Kristopher Francisco, the founder and CEO of Evolute.

 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Momentum?

We were looking to create a new product that would be appealing to the enterprise market for Cloud computing as well as a large audience. We needed experts to work with us in order to get there.

 

SOLUTION

What was the scope of their involvement?

Momentum designed our user interface. We were looking for people who were passionate about user experience, who were feeling the design, and who were able to create that user space. With Momentum’s help, we completely revamped our entire design. They helped us with everything from honing in on our user personas to diving into the number of interface approaches that we could take for our target market. Momentum worked with us as a true partner.

 

They really helped us walk through the actual user workloads. Momentum was able to propose several different designs based on the information they gathered about our consumers. Based on that proposal, we were able to iterate the design to create a final release.

 

How did you come to work with Momentum?

I looked long and hard for the right partner. It was crazy. There are very few people who understand Cloud computing, even if they understand enterprise design. I have talked to probably over 50 agencies, mostly domestic (in fact, mostly in San Francisco), but also abroad. Momentum was the only one that actually had the breadth of experience I was seeking. When I started to dive into details, Momentum was able to prove to me that they were the company I was looking for. I was told to go in a lot of different directions: hire someone, do it myself, and all these other things. In speaking with Denis and the leadership over at Momentum, I knew that they could do what we were looking for. It was an amazing experience.

 

How much have you invested with Momentum?

It falls between $10,000 and $50,000.

 

What is the status of this engagement?

We began working together in November of 2015 and we were finished in January of 2016. Our final product has been completely developed as of this week. We are demonstrating our user interface to Samsung, Accenture, and OneLogin next week.

 

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work or the impact of the engagement?

People take us seriously now, that’s probably the best way to put it. I now have the user interface and can demonstrate that capability not only to our customers, but to investors. Based on Momentum’s work, we were able to scale our first investment run at a quarter million.

 

How did Momentum perform from a project management standpoint?

This was the most important piece. I’ve been in the industry for quite some time. I understand the importance of design, as I’m an expert in the technology. But what is not so clear is how you approach a new design for the Cloud computing market from scratch. Momentum does many different markets, I’m sure, but they had a fundamentally different approach to ensure that we were able to create the design that was right. That was the real value.

 

What did you find most impressive about Momentum?

They do amazing designs of many different things. We even explored websites with them. What distinguishes Momentum is that they understand the engineering and technical environments more so than any other company I’ve experienced. If you’re looking for a small, pretty simple application, surely they can help. They’re willing to dive to a level of understanding and into the actual product so that they can deliver on-target custom designs.

 

Are there any areas Momentum could improve?

Realistically, I just can’t think of anything. They were amazing. I would say that we ran a risk of going off budget, and we found ways to make sure that didn’t happen. I think their ability to respond to this size of a budget for a new company was just phenomenal.

 

5.0
Overall Score Even after the job, I’ve reached out for help from Momentum. They’ve been willing to give it, which is uncharacteristic of most design firms—or any other firm, for that matter. I’m just glad that I went with my gut and chose Momentum.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They are quite meticulous, and they’ve kept me on track. They were able to slow down a bit, but they didn’t allow me to slow down at a rate that would allow us to go in the wrong direction.
  • 4.5 Cost
    Value / within estimates
    I’m sure there were ways that I could go overseas and do this more cheaply, but I think that the cost was worth it. It was a significant investment for Evolute, but a worthwhile one.
  • 5.0 Quality
    Service & deliverables
    The deliverables that other companies produced plus the level of knowledge they had, was so far below what Momentum could offer. Momentum guaranteed that they could deliver, and they did. That’s just beautiful.
  • 5.0 NPS
    Willing to refer
    I’ve already done it. If someone asks me how to get a great UI I answer, “I have a secret, but you can’t tell everybody: Momentum.”

Design for Social SaaS Platform

"I was very impressed with the quality of the result."

Quality: 
5.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Dec. 2015 - Ongoing
Project summary: 

Momentum designed a digital display for social data. They produced the initial designs, mockups, layout, and user experience, and completed the front end coding.

The Reviewer
 
51-200 Employees
 
New York City, New York
Chief Strategy Officer, Saas Platform
 
Verified
The Review
Feedback summary: 

The client saw immediate profitability from the product. They were impressed with Momentum's design and coding teams, and with their quick turnaround time.

BACKGROUND

Please describe your organization.

My company is an enterprise software-as-a-service platform that aggregates billions of pieces of social content like tweets, Instagram posts, and Facebook statuses. Then, we answer questions for brands and large agencies about their consumers: which people are most excited, what do they wish the company did, how the company compares to its competitors, and so on.

What is your position?

I'm the chief strategy officer. I own the product roadmap, go-to-market strategy, and our partnerships.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Momentum?

We wanted to build a very attractive digital display for our social data, and we were working on a very tight timeline.

SOLUTION

Please describe the scope of their involvement in detail.

Momentum did the initial designs, mockups, layout, and user experience. Two of their developers wrote the code for the front end and connected it to our APIs [application programming interfaces], so it was our data and analytics.

How did you come to work with Momentum?

About a year ago, Momentum contacted us with an overview of their services and their portfolio. At the time, we didn’t have a need because about 95 percent of our development is in-house. When this project came up, we contacted them immediately based on their experience. We liked some of their other designs, and we thought they understood what problems we were facing.

Could you provide a sense of the size of this initiative in financial terms?

The cost is between $50,000 and $200,000.

What is the status of this engagement?

We started working with them in December 2015, and the first phase wrapped up at the end of February [2016]. We’re re-engaging with them now for a second phase where we’ll do some additional work.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

The project was profitable in the first quarter that it was on the market, which is an awesome turnaround time. We’re an enterprise software product, so we weren’t looking for volume. It’s a high price point and a sophisticated sales process, so the most telling metric of success is profits.

How did Momentum perform from a project management standpoint?

Momentum was great, and they were willing to jump on the project quickly. The designer they had on the project was very good and the developers who wrote the code were excellent: fast, creative, and agile. In general, particularly given the timeframes and deadlines that we gave them, I was very impressed with the quality of the result. Even when the first deliverable was turned over, there were only a small number of bugs. In the end, I think it was an extremely successful engagement.

What distinguishes Momentum from other providers?

They clearly have a lot of experience dealing with very data-driven interfaces. My perception from working with them is that they’re going to do very well with anything that’s heavily data-oriented. They clearly understand what’s involved when dealing with those kinds of interfaces, which is not something that’s generally true with agencies. Many people know how to create great designs and write great applications, but it’s not easy to do that well with data-driven interfaces.

Is there anything Momentum could have improved or done differently?

As things got down to the wire and we had to go live with a customer, it wasn’t always easy to get the developers to fix something that was broken. If I was doing this again, I would have managed the expectations with them appropriately, but I also think they could have anticipated that as well. In the end, everything worked out and nothing bad happened.

4.0
Overall Score We had to do more design iterations at the beginning than we wanted to, but they were very willing to work with us. The collaboration was very effective and the result was great.
  • 4.0 Scheduling
    ON TIME / DEADLINES
    The timeframes were tight and everything was met. There were little slips in timing like something was supposed to be done by Tuesday afternoon and it was Wednesday afternoon, but everything came out on schedule.
  • 5.0 Cost
    Value / within estimates
    There are definitely cheaper options on the market, but we were trying to end up with a high-quality product. The value for our cost was very high.
  • 5.0 Quality
    Service & deliverables
    Momentum was good to work with. They’re nice people – very prompt and very reasonable.
  • 5.0 NPS
    Willing to refer
    I would definitely recommend them.