Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
There weren’t any specific metrics, but I never had a problem with their quality of work or with a customer not being happy with what they were able to deliver. In fact, that’s why I used them: If I wanted to present myself as a professional organization, I needed to have people working with me who also have that level of professionalism in what they do. With Momentum, that was there.
How did Momentum perform from a project management standpoint?
They have their own ways of doing things. Our models didn’t always align, but they were flexible enough, and we met in the middle. We tried to put our own management style around what they did; sometimes it worked, sometimes it didn’t. This hindered them sometimes. For the most part, they have their methodologies and they met their deadlines. They were in the meetings we expected them to be in. I have no complaint from that aspect; just two organizations trying to work together, and you have your way, I have mine. As long as you’re delivering on your commitments, you’re present in the meetings, and the client is happy, I’m okay with a little bit of flexibility.
What did you find most impressive about Momentum?
They were a good company to work for. I don’t have any problem with their quality of work, and I never had to worry about the job getting done. If they committed to something, I didn’t have to worry about them flaking out on me. They were professional in that way, and we treated them that way.
The people in the company are great. They’re easy to work with, they’re professional, and they’re reliable. That goes a long way, because you can find people who are really good, but sometimes they’re so good they think they don’t have to meet deadlines. Or sometimes you find people who are good at what they do, but they don’t know how to deal with the clients. I never had to worry about any of that with Momentum. Really, it was a no-brainer for me to go to them.
Are there any areas Momentum could improve?
I actually think they did what they needed to do. They were doing a lot more development in the beginning when I met them, and it turned out that their real expertise was in UI/UX. They got their team more streamlined, and it became more apparent what I should use them for. We took advantage of their clarity and vision as needed because, as much as we were a UI company, we really were not that strong in the visuals; we were stronger in creating the applications. In this regard, Momentum was a good fit for us.
The new template improved site conversions and user experience. Momentum was praised for their talent and knowledge, and has been recommended by the client.