Innovative & User Focused, #1 UX Agency 2016-2019

Gold
VERIFIED

Momentum is an award winning SF, NYC, CDMX, & LON based user experience design & development agency serving startups to the Fortune 500. Our services include Research, Product Strategy, Design, and Development. We specialize in:

Product innovation for Enterprise/SaaS & Consumer web & mobile

Customer experience design

Digital transformation

Globally Rated #1 UX Agency on Clutch 2016-2019

 

Financial Services

Whether it be retail, corporate, private banking or technology, we have a long history in creating robust internal and customer-centric digital products in Risk, Insurance, Card Issuing, Lending, Funds, Trading, Wealth Management, Research, and much more.

Healthcare

Our experience spans from major biotech and insurance clients to startups driving the future of wellness. We understand the complexities of this highly regulated industry and deliver quality experiences in Pharma, Care Provider, Health Savings Accounts, Payor/Payee Management, Hospital Administration and more.

High Technology & Software Startups

Being entrepreneurs and innovators at heart, we thoroughly enjoy creating the next big industry or platform. Startups have made up a disproportionate percentage of our customers over the years with our customers’ success rate at over 48% being acquired or going public.

CX Technology

As an agency, we’re already a driving force in the industry creating the personalization and brand engagement mechanics for the some of the biggest names in Customer Experience, Ad & Marketing Technology. Our customers have had successful exits to SalesForce, Microsoft, AppNexus, Oracle, ComScore, and Act-On.

 
$50,000+
 
$150 - $199 / hr
 
10 - 49
 Founded
2002
Show all +
San Mateo, CA
headquarters
other locations

Portfolio

Key clients: 

Fiserv, Intuit, EMC, Walmart, Capital Bank, Orange, PwC, SuccessFactors, Wella, Logitech, Morgan Stanley, ServiceNow, Live Nation, Deloitte, VMware, Adobe, Anthem, Verizon, Intel, SAP, DBS Bank, AT&T, Twilio, Facebook, Barnes & Noble, Al Jazeera, Chase, MasterCard, Sony, Central1, Scality, FICO, Wells Fargo, Best Buy, Citibank, Palo Alto Networks, NTT, IAC, Kony, Verifone, Maritz, Guidewire, and Bayer. Plus 100s of lesser known startups.

Infinera

Infinera enables network operators to scale bandwidth while increasing service innovation and simplifying optical network operations. Service and cloud operators, governments and enterprises across the globe rely on Infinera to create rich end-user experiences based on efficient, high-bandwidth optical networks. Infinera came to us to design and develop an application that visualizes the connections within different network

types so that issues can be resolved quickly.

Deliverables

• Discovery, Ideation, Design, and Front-End Development  

• Established a visual language to create an engaging, seamless experience from every product angle  

• Showcased an optical network in 2D and 3D views  

• Enabled the user to gain control over their data consumption with multiple views

Summary

The resulting prototype allowed us to explore 3D visualizations for complex networks while remaining accessible.

Evolution1

Evolution1 (acquired by WEX, Inc.) is the largest electronic payment, on-premise, and cloud-based healthcare solution for reimbursement accounts (HSAs and FSAs) in the United States. They came to us to help them redesign Consumer Portal, a brand-able and highly customizable SaaS solution for customers to manage their healthcare reimbursement accounts.

Summary  

When Evolution1 came to us to redesign

their Consumer Portal, we solved their users’ pain points by reorganizing the navigation into an intuitive structure, applying consistent visual design and interaction across all flows, and simplifying complex healthcare terms and processes, clearly explaining terms and providing users help and tips along the way. After working with us, Evolution1 can now continue to expand on their redesigned Consumer Portal and maintain the same great user experience.

Evolute

Evolute takes a closer look at the fundamental flaws that hinder containers to be safely and easily deployed in production, with a special emphasis on large scale systems as is often the case in private clouds. This allows customers to rapidly and effectively deploy and manage containers at scale with up to Five 9’s availability.

Summary  

The project was a huge success, and the founder was able to land

numerous clients before the app was officially launched. By optimizing different parts of the application for the specific users, we made it easy for users to analyze their systems and make any changes required. We were also able to complete the project on time and within budget.

Cascading Driven

Driven, Inc. is the industry leader in Big Data application development and performance management solutions. They provide insights and performance monitoring by showing users exactly how their data processing applications are behaving via their flagship product, Driven. Driven is the first of its kind management tool to build, deploy, and manage Hadoop applications with a visual orchestrator, and they came to us to help them

design their application to be the best Hadoop management tool on the market today.

Summary  

From the start of the project, we dove deep into Driven’s world, trying to understand everything from Hadoop to user needs and getting our hands on all the information we could get. This resulted in relevant wireframes and designs and efficient usage of time, not needing to reinvent the wheel but improving upon what Driven already had implemented. Our work with the Driven team has helped to make Driven the best in-class Hadoop management tool on the market today.

GoLance

GoLance is a platform for freelance workers that connects employers to employees to create a virtual workplace. Because working with a stranger is never a comfortable experience, GoLance strives to make life better for all online workers with a flexible, fair, and transparent freelancing tool that covers everything from tracking hours to getting paid. We helped GoLance redesign both their application and website to be more

modern and intuitive.

Summary  

We successfully created a product to connect employers to employees in an easy to use online workplace. By designing for the user and their specific needs we optimized the current system so that it’s more efficient and easier to use. The redesign also helped modernize GoLance and allow them to outshine their competitors like UpWork and VenturePact.

K2 Community

K2 software allows people to build and run business process applications, including forms, workflow, data, and reports. K2 turned to us to design a highly functional site for their community, so their users could find all the information they needed and also help each other. Our work helped K2 win the Lithy award for Best Community Design.

Summary  

Our design for K2’s community website provided a clean

and engaging way for users to participate and learn more. Within a month of launching, K2 experienced a 137% increase in their weekly posts and saw a significant rise in forum activity, resolved issues, and number of downloads in their market section. They also won the Lithy Award for Best Community Design. We felt privileged to work with K2 and make a huge impact on their community.

LLamasoft

LLamasoft enables organizations around the world to model and optimize their supply chain operations for major improvements in cost, service, sustainability and risk mitigation. Their team of industry-leading supply chain experts and consultants are driven to make supply chain optimization easier, better and faster. We had the opportunity to review and redesign LLamasoft’s Supply Chain application—a desktop supply chain

modeling tool that’s been in the market for more than 10 years.

Summary  

We helped LLamasoft significantly reduce the number of interactions and designed the overall look and feel of the application. Many LLamasoft users were very interested in how to build these models and what the setup would be for them.

 

Confluent

The team that built Apache Kafka at LinkedIn founded Confluent as a streaming data platform powered by Kafka, which was able to accommodate over 1 trillion messages per day. Confluent focuses on helping companies get easy access to enterprise data as real-time streams. Confluent asked us to help them design their reporting interface, which would let users see where the bottlenecks and problems are in the messages they publish

to Kafka.

Summary  

As we worked with Confluent to design their reporting interface, the biggest challenge was visually representing the data in a legible, useful way. Through explorations and iterations, we designed a dashboard and detail page that is not only aesthetically fresh and appealing, but also usable.

EMC LEAP

Our collaboration with enterprise software giant EMC started almost 4 years ago. When we started this journey, we had no idea that we would end up designing 11 different applications (and counting). In our most recent project with EMC, we designed a suite of collaboration tools called Project LEAP. We worked with them to transform their current enterprise applications into one comprehensive set of task-specific, cloud-based

mobile apps that can be mixed and matched to each user’s needs.

Summary  

The final result was a lightweight ecosystem of applications that could be used independently or together to accomplish enterprise app functionality while using a beautiful user-friendly interface.

Manifold Technology

The Manifold Platform provides a powerful private blockchain technology that allows for powerful analytics on real-time engagement and provides customers with engaging mobile payment and loyalty programs. Manifold was selected by Silicon Valley’s Plug and Play Tech Center to participate in its FinTech accelerator program launched during the Money20/20 Conference in Las Vegas.

Rewards/Exchanges  

The

Rewards/Exchange feature provides a bird’s eye view of the ebb and flow of rewards points across merchants, showing exchanges rates and current statuses. Detailed views highlight individual merchants’ current state of rewards points.

Summary  

We delivered two products that helped Manifold Technology communicate the value proposition of back-end cybersecurity. As a result, they were able to raise money from some institutional investors.

Synthesio

Synthesio helps brands and agencies find the social insights they need to drive business value. Focusing on the conversations that matter to the business, track and measure the online reputation, collaborate in real time, and manage consumer relationships in one seamless platform. We redesigned and developed Synthesio’s command center demo for the main sponsor of the 2016 Disneyland Half Marathon, Cigna.

Summary &nbsp

;

Starting from identifying issues with the application demo provided to us, we designed to solve those problems and simplify the workflow. Visually, we considered external factors, such as the various working environments of the field workers, the different types of devices on which they would use the app, and even the size of their hands. Overall, we helped Kony create an app that can be used in any field situation and increases the efficiency of the workers.

Kony Field Service

We had the privilege to work with Kony to transform field service from being loads of paperwork to doing a few simple tasks on a tablet or phone.

Kony provides a cloud-based mobile application development software for the enterprise that spans across the software development lifecycle. The Kony Field Service application is directed at improving the process flow of field service teams. Team members often travel or work

on-site to install, service, or repair systems or equipment. Formerly paper-heavy processes were brought online.

Cross Platform Friendly

This application was designed to be used on a mobile device. However, since the devices used by field service workers vary greatly, we designed native applications for both iOS and Android platforms for mobile and tablet.

Summary  

Starting from identifying issues with the application demo provided to us, we designed to solve those problems and simplify the workflow. 

Reviews

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UX Designs for Healthcare Company

"I will not look for any other agency [for future projects]; it will just be Momentum."

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Jan. 2015 - June 2016
Project summary: 

Momentum designed a new portal strategy that combined excellent visual design and enhanced user experience. They completed every step of the project, including the intial wireframes.

The Reviewer
 
200-500 Employees
 
Burlington, Massachusetts
Director of User Experience, Healthcare Software Vendor
 
Verified
The Review
Feedback summary: 

Momentum had an in-depth understanding of the industry and its consumers. They produced five themes and approximately 30 screens, with an average turnaround time of two days.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Please describe your organization.

My organization is a healthcare software vendor specifically targeting the payer space.

What is your position?

I am the director of user experience for three of the five products that we have.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Momentum Design Lab?

Initially, it started as staff augmentation. I was focusing more on our UX strategy, and I needed help in terms of production and output based on ideas and concepts of wireframes we had.

SOLUTION

Please describe the scope of their involvement in detail.

Without taking much spoon-feeding, Momentum is able to take sometimes very vague requirements and come back with two or three concepts for us to review. They primarily give us great visual design in combination with good user experience paradigms. I like this model because, usually, you have to give finalized wireframes to design firms, and they come back with styles and a color palette, but you get more with Momentum.

They helped us design our new portal strategy based on the latest consumer-based approach of reaching out to customers who want their healthcare information. Momentum understood the healthcare space well and, once we explained the personas to them, they solved that problem while giving us other ideas, too. They didn't hesitate to provide their own ideas and suggestions. We didn't have to explain it to them what consumerism means – they got it. Momentum has great experience but, at the same time, they did a little bit of research on their own to understand the nuances of our industry. They got it.

How did you come to work with Momentum Design Lab?

When I joined, we already had a relationship with them, but they were not engaged properly in terms of their skills. Very quickly in my first engagement, I realized they were much better than what we were using them for. They can be leveraged, partnered, and collaborated with much more effectively. Then, instead of sidelining them, I tried to use what they had to offer, and it worked out well.

Could you provide a sense of the size of this initiative in financial terms?

We've spent less than $10,000.

What is the status of this engagement?

I personally started working with them in January 2016, but they had already been engaged a full year earlier. My project had been going on with them since January, and it just wrapped up [June 2016]. We might try to grow our own UX team, but if we need more staff augmentation, I will not look for any other agency. It will just be Momentum.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

They have produced five themes for us and about 25 to 30 screens. Turnaround time is good – usually two days average. Weekly, I did not have to engage with them more than two hours to move the project forward. Their leadership is good enough to move things further along. From that perspective, the metric of having to engage with them on a weekly basis is a positive for me.

How did Momentum Design Lab perform from a project management standpoint?

It was great. Whenever a task or milestone was done, I would get an email telling me how many hours we had left. We were always informed on about a weekly basis. At times, when I thought having a meeting wasn't necessary because we knew exactly what we wanted, we just gave it to them, and they took care of it. The project management was receptive, and they were flexible. Usually, I don't see that, but Momentum folks really adjusted at times when we wanted to be mindful of our hourly cost.

What distinguishes Momentum Design Lab from other providers?

They are very responsive in terms of our needs, and they understand it. Their approach is best suited for me because I'm a user experience professional, so I like to do a lot of A/B testing, and I just did not have time to create designs. I gave them a wireframe, they came up with three different concepts and color schemes, and then I took that and tested it with 15 users. It saved me a lot of time, and I got very good feedback.

They use this approach very well, and they insist on this approach because it has served them well. There are other firms I know that will only do visual designs and require much more collaboration and guidance. Momentum initially will burn through the hours very quickly, but it'll be worth it in terms of giving you a lot of options. I think that's a good approach that they use, and then they rotate the designers from project to project, which also keeps the innovation going.

Is there anything Momentum Design Lab could have improved or done differently?

At times, maybe turnaround time for certain designs, but I wouldn't take that as a negative. I understand they were working on different projects and not just our project. There were days when I thought they could come back in two days rather than four, but then you take it with a grain of salt.

5.0
Overall Score They can be very flexible and tailor toward exactly how you want them to work, so that's a great asset.
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    They are pretty reasonable. I don't control their budget, but if I was to, I would not hesitate.
  • 5.0 Quality
    Service & deliverables
    We were very satisfied with how they take instructions and how they envision. They have the capacity to think for themselves if you utilize that capacity.
  • 5.0 NPS
    Willing to refer
    Very likely.

UX Consulting for SaaS Company

"I was really amazed at how quickly the designers from Momentum were able to get [our project]."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Feb. - Nov. 2015
Project summary: 

Momentum improved the client's UX in order to highlight their business analytics capabilities. They provided concept leverage, UI, and visual designs.

The Reviewer
 
51-200 Employees
 
San Francisco, California
Faith Chiang
VP of Product and UX, FirstRain
 
Verified
The Review
Feedback summary: 

The client was impressed with Momentum's responsiveness and flexibility. The company's designers were also better than others the client has used.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Please describe your organization.

I am vice president of product and user experience for FirstRain, a SaaS [software-as-a-service] company that's in data analytics.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Momentum Design Lab?

We are trying to make our analytics much more usable and change people's perception of what our product does. We were primarily being used as a newsletter, even though we had much more to offer. My goal as head of product was to shift that positioning into something that was more reflective of the market that we are playing in, which is business analytics. We wanted to bring that to users in a more visible and valuable way.

SOLUTION

Please describe the scope of their involvement in detail.

At the time, we had a couple of user experience-related folks on the design team, but what I was really looking for from Momentum was a more senior user experience designer. Specifically, a full-fledged interaction designer mixed with enough visual design skills so that I could primarily deal with one person. What I needed was someone who could explain the requirements and could quickly do concept wireframes. I did ask them to do concept leverage design, UI [user interface] design and then, sometimes, a little bit of visual for various projects of all sorts.

How did you come to work with Momentum Design Lab?

I did a search online for a firm. I realized that they were a good fit for us because of their pod organization, which allows you to get somebody from their pool of designers more nimbly. I've probably interacted with two of their designers, and I usually go for very senior ones. They've both been good in terms of quality and very flexible. There are other firms out there that won't do work unless the whole team's involved. Momentum was a little bit more flexible in their structure and able to be used almost like an ad hoc team.

Could you provide a sense of the size of this initiative in financial terms?

It was on the pricey side, I think they were about $200 an hour. I was spending about $50,000 per quarter, and I used them for a couple quarters. If I had more budget, I would use them more.

What is the status of this engagement?

I first reached out to them in early 2015, and it ended probably in October or November of 2015. I'm not working with them currently because I have no budget.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

I basically used them to help me do the work of UX [user experience] deliverables so that I could communicate them to our engineers in India. During this past year, we've completely launched a new product. In terms of feedback, everything seemed to be very smooth.

How did Momentum Design Lab perform from a project management standpoint?

I think it was left to the individual. I basically engaged two different designers during the course of our overall engagement to work with me. They worked with me and my style. I feel like they were very responsive. I didn't ask them to do too much project management overall. It was more sort of fitting my project management. Being responsive throughout the day was a style that I liked.

What distinguishes Momentum Design Lab from other providers?

The flexibility is great. The second thing is that the quality of the two designers that I worked with was higher than average. Building up a UX team in-house is a lot of work. You have to find the right fit and train them. The folks that I interacted with at Momentum were senior. They had the spectrum of skills that I expected, which distinguishes them from freelance UX-ers.

It was a quick on-boarding. Usually, you need to spend some time familiarizing your designers with the context of stuff. Our project is kind of complex. I was really amazed at how quickly the two designers that I worked with from Momentum were able to get it, so that's a differentiator.

Is there anything Momentum Design Lab could have improved or done differently?

Maybe a little bit of clarity on what happens when the engagement ends. I think that they hire designers who are kind of independent in the way that they manage their stuff.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    We always agreed ahead of time on what was due when, and they met them.
  • 4.0 Cost
    Value / within estimates
    They are expensive, but they're worth it.
  • 5.0 Quality
    Service & deliverables
    Based on my experience, their work was good.
  • 5.0 NPS
    Willing to refer
    It is very likely I would do so.

UX Design for SaaS Company

"[Momentum] was very fair in the pricing."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Nov. 2015 - Feb. 2016
Project summary: 

Momentum provided design and UI/UX services to improve the client's existing site. They focused specifically on interaction design and visual design.

The Reviewer
 
11-50 Employees
 
San Francisco, California
VP of Product, SaaS Company
 
Verified
The Review
Feedback summary: 

The client is still implementing the design, but is satisfied with Momentum's organized project management. Momentum maintained meticulous billing practices and remained within budget.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Please describe your organization.

My company is one of the leading SaaS [software-as-a-service] companies that allow businesses to manage their log files.

What is your position?

I'm the VP of product.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Momentum Design Lab?

We have a web-based SaaS product whose customers are engineers and general technical personnel who manage applications and technical infrastructure. Our product is generally approachable and easy to use, but we needed to make some design improvements and had recently lost our principal designer. It's difficult to design complex interfaces, so we wanted to use a firm that could help us with the interaction.

SOLUTION

Please describe the scope of their involvement in detail.

One of the distinguishing features of our mobile product takes up about a third of our screen. Although it's a powerful feature, some of our customers find it complex and confusing at times. We wanted to redesign that feature and rethink how our customers should interact with it, so that was where the project started.

From there, we explained the capabilities and functionality of the product to Momentum and then discussed what we envisioned it to be. We considered the challenges that our customers face as well as the additional features that we wanted to include in the new design. Momentum's primary focus was the interaction design, so they started with wireframes and InVision interactive mockups. We had five or six phases of back and forth where they sent us designs and we provided detailed feedback using Basecamp.

We didn't embark on information architecture because the scope of this project didn't require it, but after the first design phase, we went into visual design. That phase included selecting colors and fine tuning the graphics.

How did you come to work with Momentum Design Lab?

We had previously worked with a different agency for a separate project and weren't satisfied with how it turned out. We decided to switch to a new agency and our CEO recommended Momentum because he knew the CEO of Momentum [David Thomson].

Could you provide a sense of the size of this initiative in financial terms?

We spent between $10,000 and $50,000.

What is the status of this engagement?

We began the project in November of last year [2015], and it lasted about three months, ending in February. We intended to use them for another project, but ended up not needing to outsource it.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

We are still implementing the design and devising a schedule to make that happen, so we don't have any deliverables yet.

How did Momentum Design Lab perform from a project management standpoint?

Momentum has a project manager, a principal designer, and also the executive team who joined us initially. The project manager, Henry [Swasey], made sure the meetings were on track and Basecamp was all set up. We would post documents in Basecamp that were related to the functionality or any other research that we had from our customers that would be relevant. We worked iteratively over five or six versions of the design. The designer, Zach, produced InVision mockups which were 20 to 30 screens, and then screen by screen our team of two or three people would review and post specific feedback on Basecamp.

For us, it was pretty iterative because this piece of our product was confusing to customers, and we didn't know what the optimal design was, so we had to experiment with different ideas. We went back and forth to get to a design that we thought was sufficiently rich in capabilities, but also approachable from a user perspective. The project manager was not very involved. He would make sure that the project was on track, we'd get billed, but mostly we worked directly with the designer.

What distinguishes Momentum Design Lab from other providers?

The one thing that was striking was that they were pretty granular in their billing and very fair in the pricing. If they only worked half an hour, we would get for billed half an hour. Momentum was pretty good with staying well within budget and updating us on where we were from a budget perspective.

Is there anything Momentum Design Lab could have improved or done differently?

Not really – nothing came to mind. We'd give them feedback, they'd come back with the updates, and it was that simple. They're half an hour away, and it was relatively easy to schedule a time and have follow-up discussion and get the interaction mockups. That part was all smooth.

5.0
Overall Score – We had no issues whatsoever.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    – They were very responsive, and they were also accommodating schedule-wise.
  • 5.0 Cost
    Value / within estimates
    – They did a good job of sticking within budget.
  • 5.0 Quality
    Service & deliverables
    – They met the requirement. We had no issues whatsoever.
  • 5.0 NPS
    Willing to refer
    – I already have done so.

UX Design for UI Framework Company

"What was different about Momentum from other design agencies was the fact that they don’t just come up with visuals; they actually understand application development."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$1,000,000 - $9,999,999
 
2010 - 2015
Project summary: 

Momentum worked as a partner company with the client, both on larger projects and with customers directly. They provided primarily initial concepts and consultations, then post-completion editing and updates.

The Reviewer
 
51-200 Employees
 
San Francisco, California
Hyle Campbell
Former Director of Worldwide Professional Services, Sencha
 
Verified
The Review
Feedback summary: 

Momentum was praised for excelling in professionalism, flexibility, and expertise. The client was always confident in their consistent and high quality work.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

Sencha is a UI [user experience] framework company that delivers solutions in software development for Fortune-1000 companies around the world. I was the Director of Worldwide Professional Services.

 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Momentum?

Momentum has a unique skill set in UI/UX. Even though we were a front-end UI company, we built a lot of applications. However, building an application is only one piece of the process. The success of an application rests on how well the user feels in it: Does it flow well? Do I have to click too many times? Is it visually pleasing to the eyes? Is it too cluttered? All these things matter.

 

SOLUTION

What was the scope of their involvement?

There were times when I would recommend that clients just visit Momentum directly, but for larger projects we would often bring in Momentum as a department of our own team. We brought them in as a first step to walk the client through what they needed, and to ask all the right questions. Finally, when the client felt like they had enough information, Momentum would step back and do some iterations on flow, colors, etc. They would not just present one proposal; they would present several options, and then ask the client which direction they wanted to go. Eventually this process would yield a specific solution of how everything would look.

 

Again, all this happened before we would actually engage with the client ourselves. Once the visual design and the flows were created, then we would step in and start developing. Along the way, we might keep Momentum involved as the solution was coming to fruition. Once the app was finally being developed, such that there was something you could touch and feel, it might happen that some tweaks were needed or some additional pieces added that hadn’t been part of the initial concept.

 

How did you come to work with Momentum?

This is probably the sixth year I’ve been working with Momentum. When I started with Sencha, Momentum was just a small organization—perhaps 10 or 15 people. They were actually involved in the early days of our framework, so they had some expertise with our product. Although they have, more or less, stepped out of that arena, their intimate knowledge of our product made them uniquely qualified to deliver solutions for our clients. What was different about Momentum from other design agencies was the fact that they don’t just come up with visuals; they actually understand application development.

 

How much have you invested with Momentum?

We probably did 20 projects with them over the course of the last 5 years, and each project can span anywhere from $30,000 or $40,000 to $200,000. They weren’t all huge, they weren’t all tiny; they were a mix. In total, our investment would probably be between $1 million and $10 million.

 

What is the status of this engagement?

We started working with them around 2010–2011 and continued through the last five years. They’re still listed as a partner, but the company is not as actively engaged in utilizing any partners at the moment.

 

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

There weren’t any specific metrics, but I never had a problem with their quality of work or with a customer not being happy with what they were able to deliver. In fact, that’s why I used them: If I wanted to present myself as a professional organization, I needed to have people working with me who also have that level of professionalism in what they do. With Momentum, that was there.

 

How did Momentum perform from a project management standpoint?

They have their own ways of doing things. Our models didn’t always align, but they were flexible enough, and we met in the middle. We tried to put our own management style around what they did; sometimes it worked, sometimes it didn’t. This hindered them sometimes. For the most part, they have their methodologies and they met their deadlines. They were in the meetings we expected them to be in. I have no complaint from that aspect; just two organizations trying to work together, and you have your way, I have mine. As long as you’re delivering on your commitments, you’re present in the meetings, and the client is happy, I’m okay with a little bit of flexibility.

 

What did you find most impressive about Momentum?

They were a good company to work for. I don’t have any problem with their quality of work, and I never had to worry about the job getting done. If they committed to something, I didn’t have to worry about them flaking out on me. They were professional in that way, and we treated them that way.

 

The people in the company are great. They’re easy to work with, they’re professional, and they’re reliable. That goes a long way, because you can find people who are really good, but sometimes they’re so good they think they don’t have to meet deadlines. Or sometimes you find people who are good at what they do, but they don’t know how to deal with the clients. I never had to worry about any of that with Momentum. Really, it was a no-brainer for me to go to them.

 

Are there any areas Momentum could improve?

I actually think they did what they needed to do. They were doing a lot more development in the beginning when I met them, and it turned out that their real expertise was in UI/UX. They got their team more streamlined, and it became more apparent what I should use them for. We took advantage of their clarity and vision as needed because, as much as we were a UI company, we really were not that strong in the visuals; we were stronger in creating the applications. In this regard, Momentum was a good fit for us.

 

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Scheduling was one of the things I didn’t ever have to worry about.
  • 4.0 Cost
    Value / within estimates
    With Momentum, you get quality, so you’re not paying bargain-basement prices. They’re in the upper bracket of what they do. That said, you get your money’s worth if you can afford to use their services.
  • 5.0 Quality
    Service & deliverables
    I’ve never had a problem with their deliverables. They were always of top quality.
  • 5.0 NPS
    Willing to refer
    Highly. I’ll recommend them all day long.

UX Design for Large IT Company

"It was very easy to work with them precisely because they were so casual."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Feb. - July 2014
Project summary: 

Momentum completed a redesign of the client's site, including an initial discovery phase, mock-ups and recommendations, and multiple design iterations.

The Reviewer
 
5,000-10,000 Employees
 
Los Angeles, California
Product Manager, IT Company
 
Verified
The Review
Feedback summary: 

The client has not yet implemented the new design, but was completely satisfied with Momentum's performance, especially their project management and responsiveness to feedback.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

My company is a provider of homeowner and transactional data. Among many other things, this includes hazard data for the property insurance market and the mortgage market. I’m a product manager overseeing several plug-ins to a main platform.

 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Momentum?

We did not have an internal designer or design team to address a major redesign that we wanted to do, so we looked for a third-party vendor to do the heavy lifting for us.

 

SOLUTION

What was the scope of their involvement?

We went through what I would call a discovery phase to determine what we were trying to accomplish. We gave Momentum access to the current application for which we were seeking a redesign. Next, we walked through the industry and the ultimate goal of our users, including some user personas. Momentum then mocked up several iterations of design avenues we could pursue; we ultimately chose one of them, as directed. Momentum then carried out the design in multiple iterations, handling it just beautifully. They fine-honed all the details, and then they delivered to us the native files in Adobe format so we could go ahead and develop.

 

How did you come to work with Momentum?

Truly, we found Momentum by Googling. I went online to try to find some top-tier providers of enterprise software solution design, and Momentum popped up at the top of the list. It seemed like a good company based upon their advertising materials. We ultimately wanted to go with them even though their pricing was a little bit higher than the other vendors. In the end, we’re glad that we did.

 

How much have you invested with Momentum?

We have invested between $50,000 and $200,000.

 

What is the status of this engagement?

The project is now ended. Our work with Momentum started roughly in February of 2014 and then ended in July of the same year, give or take a month on both ends. They delivered the files, and then we took the development from there. That was as intended.

 

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

The problem there—and this is going to be a bit unique to us—is that we have not deployed the designs as of yet. There are some internal budget constraints and prioritization we need to take care of. It’s a project that we really want to do. If there’s any stat, it’s that we have 100% internal satisfaction with Momentum.

 

We had probably 15 key stakeholders involved throughout the process. I was leading the effort to do the redesign with Momentum, and then I ultimately sought approval from all 15–16 of those people, which we obtained. Everyone is very happy with what Momentum did. We have not exposed it to clients just yet, but everyone to whom we do show it understands the intents of the design and they approve of it.

 

How did Momentum perform from a project management standpoint?

It was pretty slick because they had separated out the project manager, the lead designer, and a contract contact. The project manager facilitated all of the logistics; this person would go to meetings and recordings, and take notes. Then the contract person would facilitate at what point we paid for certain phases of the contract. It was pretty smooth, from a project perspective. We’ve spent most of the time talking to the lead designer, which is what you should be doing in this type of engagement. From a project management perspective, it was pretty clean.

 

What did you find most impressive about Momentum?

My company takes itself pretty seriously—aside from myself, I should say. Then we went to Momentum and their whole demeanor was a bit casual. To be honest, that was a bit off-putting at first. I did get a little bit of concern from my supervisors about how nonchalant Momentum was. But once we got into a design piece, we totally disregarded that impression and we realized that it was very easy to work with them precisely because they were so casual. I thought this is worth mentioning: They are very easy to work with, but their casualness can be somewhat off-putting.

 

Beyond that, the designer that they had working on our project at the time was fantastic. She intercepted all of our mumblings with concerns about the current design, and then did something about them in the next iteration. I’m struck by how she really consumed all the feedback that we gave her and got back to us very quickly. I was very impressed with the design itself; it was exactly what we were looking for, and exactly what they showcased on our site—that level of quality.

 

Are there any areas Momentum could improve?

This has probably changed since then, but the initial contracting piece of it could have been improved. We had to go through several different amendments, and it wasn’t the cleanest thing I’ve ever seen, as far as contracts go. Maybe they would be able to improve in that area. Other than that, I enjoyed the fact that either the managing partner or the CEO stepped in a couple times just to say hi and ask how things were going. They truly wanted to be involved after they handed over the files, so we felt like they were our partner.

 

5.0
Overall Score It was a very easy engagement, and our goals were achieved very quickly.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    We actually lagged and caused delay for Momentum. That was our fault, not theirs.
  • 4.0 Cost
    Value / within estimates
    I did think the price was a little high, but if you look at the quality that we got out of it and compare it to what other vendors are doing, it seems to make sense. I don’t do a whole lot of these engagements, so take that with a grain of salt.
  • 5.0 Quality
    Service & deliverables
    It was very clean, concise, organized, and thoughtful.
  • 5.0 NPS
    Willing to refer
    They tackled our very large program with ease, and for that I would definitely recommend them to anybody.

UI Design for Software Start Up

"Momentum was the only one that actually had the breadth of experience I was seeking."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Nov. 2015 - Jan. 2016
Project summary: 

Momentum provided a complete redesign of the client's user interface. They assisted with gathering user information and identifying the target market.

The Reviewer
 
1-10 Employees
 
San Francisco Bay Area
Kristopher Francisco
Founder, Evolute
 
Verified
The Review
Feedback summary: 

Momentum's products have dramatically improved the client's reputation among investors. They had a keen understanding of the engineering and techincal complexities of the client's products.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

My organization is called Evolute. We build enterprise Cloud computing software to scale the private Cloud. I’m Kristopher Francisco, the founder and CEO of Evolute.

 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Momentum?

We were looking to create a new product that would be appealing to the enterprise market for Cloud computing as well as a large audience. We needed experts to work with us in order to get there.

 

SOLUTION

What was the scope of their involvement?

Momentum designed our user interface. We were looking for people who were passionate about user experience, who were feeling the design, and who were able to create that user space. With Momentum’s help, we completely revamped our entire design. They helped us with everything from honing in on our user personas to diving into the number of interface approaches that we could take for our target market. Momentum worked with us as a true partner.

 

They really helped us walk through the actual user workloads. Momentum was able to propose several different designs based on the information they gathered about our consumers. Based on that proposal, we were able to iterate the design to create a final release.

 

How did you come to work with Momentum?

I looked long and hard for the right partner. It was crazy. There are very few people who understand Cloud computing, even if they understand enterprise design. I have talked to probably over 50 agencies, mostly domestic (in fact, mostly in San Francisco), but also abroad. Momentum was the only one that actually had the breadth of experience I was seeking. When I started to dive into details, Momentum was able to prove to me that they were the company I was looking for. I was told to go in a lot of different directions: hire someone, do it myself, and all these other things. In speaking with Denis and the leadership over at Momentum, I knew that they could do what we were looking for. It was an amazing experience.

 

How much have you invested with Momentum?

It falls between $10,000 and $50,000.

 

What is the status of this engagement?

We began working together in November of 2015 and we were finished in January of 2016. Our final product has been completely developed as of this week. We are demonstrating our user interface to Samsung, Accenture, and OneLogin next week.

 

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work or the impact of the engagement?

People take us seriously now, that’s probably the best way to put it. I now have the user interface and can demonstrate that capability not only to our customers, but to investors. Based on Momentum’s work, we were able to scale our first investment run at a quarter million.

 

How did Momentum perform from a project management standpoint?

This was the most important piece. I’ve been in the industry for quite some time. I understand the importance of design, as I’m an expert in the technology. But what is not so clear is how you approach a new design for the Cloud computing market from scratch. Momentum does many different markets, I’m sure, but they had a fundamentally different approach to ensure that we were able to create the design that was right. That was the real value.

 

What did you find most impressive about Momentum?

They do amazing designs of many different things. We even explored websites with them. What distinguishes Momentum is that they understand the engineering and technical environments more so than any other company I’ve experienced. If you’re looking for a small, pretty simple application, surely they can help. They’re willing to dive to a level of understanding and into the actual product so that they can deliver on-target custom designs.

 

Are there any areas Momentum could improve?

Realistically, I just can’t think of anything. They were amazing. I would say that we ran a risk of going off budget, and we found ways to make sure that didn’t happen. I think their ability to respond to this size of a budget for a new company was just phenomenal.

 

5.0
Overall Score Even after the job, I’ve reached out for help from Momentum. They’ve been willing to give it, which is uncharacteristic of most design firms—or any other firm, for that matter. I’m just glad that I went with my gut and chose Momentum.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They are quite meticulous, and they’ve kept me on track. They were able to slow down a bit, but they didn’t allow me to slow down at a rate that would allow us to go in the wrong direction.
  • 4.5 Cost
    Value / within estimates
    I’m sure there were ways that I could go overseas and do this more cheaply, but I think that the cost was worth it. It was a significant investment for Evolute, but a worthwhile one.
  • 5.0 Quality
    Service & deliverables
    The deliverables that other companies produced plus the level of knowledge they had, was so far below what Momentum could offer. Momentum guaranteed that they could deliver, and they did. That’s just beautiful.
  • 5.0 NPS
    Willing to refer
    I’ve already done it. If someone asks me how to get a great UI I answer, “I have a secret, but you can’t tell everybody: Momentum.”

Design for Social SaaS Platform

"I was very impressed with the quality of the result."

Quality: 
5.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Dec. 2015 - Ongoing
Project summary: 

Momentum designed a digital display for social data. They produced the initial designs, mockups, layout, and user experience, and completed the front end coding.

The Reviewer
 
51-200 Employees
 
New York City, New York
Chief Strategy Officer, Saas Platform
 
Verified
The Review
Feedback summary: 

The client saw immediate profitability from the product. They were impressed with Momentum's design and coding teams, and with their quick turnaround time.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Please describe your organization.

My company is an enterprise software-as-a-service platform that aggregates billions of pieces of social content like tweets, Instagram posts, and Facebook statuses. Then, we answer questions for brands and large agencies about their consumers: which people are most excited, what do they wish the company did, how the company compares to its competitors, and so on.

What is your position?

I'm the chief strategy officer. I own the product roadmap, go-to-market strategy, and our partnerships.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Momentum?

We wanted to build a very attractive digital display for our social data, and we were working on a very tight timeline.

SOLUTION

Please describe the scope of their involvement in detail.

Momentum did the initial designs, mockups, layout, and user experience. Two of their developers wrote the code for the front end and connected it to our APIs [application programming interfaces], so it was our data and analytics.

How did you come to work with Momentum?

About a year ago, Momentum contacted us with an overview of their services and their portfolio. At the time, we didn’t have a need because about 95 percent of our development is in-house. When this project came up, we contacted them immediately based on their experience. We liked some of their other designs, and we thought they understood what problems we were facing.

Could you provide a sense of the size of this initiative in financial terms?

The cost is between $50,000 and $200,000.

What is the status of this engagement?

We started working with them in December 2015, and the first phase wrapped up at the end of February [2016]. We’re re-engaging with them now for a second phase where we’ll do some additional work.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

The project was profitable in the first quarter that it was on the market, which is an awesome turnaround time. We’re an enterprise software product, so we weren’t looking for volume. It’s a high price point and a sophisticated sales process, so the most telling metric of success is profits.

How did Momentum perform from a project management standpoint?

Momentum was great, and they were willing to jump on the project quickly. The designer they had on the project was very good and the developers who wrote the code were excellent: fast, creative, and agile. In general, particularly given the timeframes and deadlines that we gave them, I was very impressed with the quality of the result. Even when the first deliverable was turned over, there were only a small number of bugs. In the end, I think it was an extremely successful engagement.

What distinguishes Momentum from other providers?

They clearly have a lot of experience dealing with very data-driven interfaces. My perception from working with them is that they’re going to do very well with anything that’s heavily data-oriented. They clearly understand what’s involved when dealing with those kinds of interfaces, which is not something that’s generally true with agencies. Many people know how to create great designs and write great applications, but it’s not easy to do that well with data-driven interfaces.

Is there anything Momentum could have improved or done differently?

As things got down to the wire and we had to go live with a customer, it wasn’t always easy to get the developers to fix something that was broken. If I was doing this again, I would have managed the expectations with them appropriately, but I also think they could have anticipated that as well. In the end, everything worked out and nothing bad happened.

4.0
Overall Score We had to do more design iterations at the beginning than we wanted to, but they were very willing to work with us. The collaboration was very effective and the result was great.
  • 4.0 Scheduling
    ON TIME / DEADLINES
    The timeframes were tight and everything was met. There were little slips in timing like something was supposed to be done by Tuesday afternoon and it was Wednesday afternoon, but everything came out on schedule.
  • 5.0 Cost
    Value / within estimates
    There are definitely cheaper options on the market, but we were trying to end up with a high-quality product. The value for our cost was very high.
  • 5.0 Quality
    Service & deliverables
    Momentum was good to work with. They’re nice people – very prompt and very reasonable.
  • 5.0 NPS
    Willing to refer
    I would definitely recommend them.
Verification

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Verification Level
Gold
VERIFIED
Business Entity
Status
Active
Jurisdiction of Formation
California
ID
C2484536
Date of Formation
Dec 11, 2002
Source
State of California
Last Updated
Feb 22, 2019
Payment & Legal Filings
Bankruptcy
No
Tax Lien Filings
0
Judgement Filings
0
Collections Count
0
Last Updated
Jul 22, 2019
Client Reviews
VERIFIED CLIENT REVIEWS
47
OVERALL REVIEW RATING
4.8
Source
Clutch
LAST UPDATED
September 17, 2019