Innovative & User Focused, Customer Experiences.

Momentum is an award winning SF, NYC, Dubai, & LON based user experience design & development agency serving startups to the Fortune 500. Our services include Research, Product Strategy, Design, and Development. We specialize in:

  • Product innovation for Enterprise/SaaS & Consumer web & mobile
  • Customer experience design
  • Digital transformation

 

Financial Services

Whether it be retail, corporate, private banking or technology, we have a long history in creating robust internal and customer-centric digital products in Risk, Insurance, Card Issuing, Lending, Funds, Trading, Wealth Management, Research, and much more.

Healthcare

Our experience spans from major biotech and insurance clients to startups driving the future of wellness. We understand the complexities of this highly regulated industry and deliver quality experiences in Pharma, Care Provider, Health Savings Accounts, Payor/Payee Management, Hospital Administration and more.

High Technology & Software Startups

Being entrepreneurs and innovators at heart, we thoroughly enjoy creating the next big industry or platform. Startups have made up a disproportionate percentage of our customers over the years with our customers’ success rate at over 48% being acquired or going public.

CX Technology

As an agency, we’re already a driving force in the industry creating the personalization and brand engagement mechanics for the some of the biggest names in Customer Experience, Ad & Marketing Technology. Our customers have had successful exits to SalesForce, Microsoft, AppNexus, Oracle, ComScore, and Act-On.

 
$50,000+
 
$150 - $199 / hr
 
10 - 49
 Founded
2002
Show all +
San Mateo, CA
headquarters
other locations

Portfolio

Key clients: 

Fiserv, Intuit, EMC, Walmart, Capital Bank, Orange, PwC, SuccessFactors, Wella, Logitech, Morgan Stanley, ServiceNow, Live Nation, Deloitte, Emerson, VMware, Adobe, Anthem, Verizon, Intel, SAP, DBS Bank, AT&T, Facebook, Barnes & Noble, Chase, MasterCard, Playstation, Scality, FICO, Wells Fargo, Best Buy, Infoblox, Stanford Health, Citibank, Palo Alto Networks, NTT Innovation, IAC, Kony, Verifone, Maritz, Guidewire, and Bayer. Plus hundreds of lesser known startups.

Infinera

Infinera enables network operators to scale bandwidth while increasing service innovation and simplifying optical network operations. Service and cloud operators, governments and enterprises across the globe rely on Infinera to create rich end-user experiences based on efficient, high-bandwidth optical networks. Infinera came to us to design and develop an application that visualizes the connections within different network types so that issues can be resolved quickly.

Deliverables

• Discovery, Ideation, Design, and Front-End Development  

• Established a visual language to create an engaging, seamless experience from every product angle  

• Showcased an optical network in 2D and 3D views  

• Enabled the user to gain control over their data consumption with multiple views

Summary

The resulting prototype allowed us to explore 3D visualizations for complex networks while remaining accessible.

Evolution1

Evolution1 (acquired by WEX, Inc.) is the largest electronic payment, on-premise, and cloud-based healthcare solution for reimbursement accounts (HSAs and FSAs) in the United States. They came to us to help them redesign Consumer Portal, a brand-able and highly customizable SaaS solution for customers to manage their healthcare reimbursement accounts.

Summary  

When Evolution1 came to us to redesign their Consumer Portal, we solved their users’ pain points by reorganizing the navigation into an intuitive structure, applying consistent visual design and interaction across all flows, and simplifying complex healthcare terms and processes, clearly explaining terms and providing users help and tips along the way. After working with us, Evolution1 can now continue to expand on their redesigned Consumer Portal and maintain the same great user experience.

Evolute

Evolute takes a closer look at the fundamental flaws that hinder containers to be safely and easily deployed in production, with a special emphasis on large scale systems as is often the case in private clouds. This allows customers to rapidly and effectively deploy and manage containers at scale with up to Five 9’s availability.

Summary  

The project was a huge success, and the founder was able to land numerous clients before the app was officially launched. By optimizing different parts of the application for the specific users, we made it easy for users to analyze their systems and make any changes required. We were also able to complete the project on time and within budget.

Cascading Driven

Driven, Inc. is the industry leader in Big Data application development and performance management solutions. They provide insights and performance monitoring by showing users exactly how their data processing applications are behaving via their flagship product, Driven. Driven is the first of its kind management tool to build, deploy, and manage Hadoop applications with a visual orchestrator, and they came to us to help them design their application to be the best Hadoop management tool on the market today.

Summary  

From the start of the project, we dove deep into Driven’s world, trying to understand everything from Hadoop to user needs and getting our hands on all the information we could get. This resulted in relevant wireframes and designs and efficient usage of time, not needing to reinvent the wheel but improving upon what Driven already had implemented. Our work with the Driven team has helped to make Driven the best in-class Hadoop management tool on the...

GoLance

GoLance is a platform for freelance workers that connects employers to employees to create a virtual workplace. Because working with a stranger is never a comfortable experience, GoLance strives to make life better for all online workers with a flexible, fair, and transparent freelancing tool that covers everything from tracking hours to getting paid. We helped GoLance redesign both their application and website to be more modern and intuitive.

Summary  

We successfully created a product to connect employers to employees in an easy to use online workplace. By designing for the user and their specific needs we optimized the current system so that it’s more efficient and easier to use. The redesign also helped modernize GoLance and allow them to outshine their competitors like UpWork and VenturePact.

K2 Community

K2 software allows people to build and run business process applications, including forms, workflow, data, and reports. K2 turned to us to design a highly functional site for their community, so their users could find all the information they needed and also help each other. Our work helped K2 win the Lithy award for Best Community Design.

Summary  

Our design for K2’s community website provided a clean and engaging way for users to participate and learn more. Within a month of launching, K2 experienced a 137% increase in their weekly posts and saw a significant rise in forum activity, resolved issues, and number of downloads in their market section. They also won the Lithy Award for Best Community Design. We felt privileged to work with K2 and make a huge impact on their community.

LLamasoft

LLamasoft enables organizations around the world to model and optimize their supply chain operations for major improvements in cost, service, sustainability and risk mitigation. Their team of industry-leading supply chain experts and consultants are driven to make supply chain optimization easier, better and faster. We had the opportunity to review and redesign LLamasoft’s Supply Chain application—a desktop supply chain modeling tool that’s been in the market for more than 10 years.

Summary  

We helped LLamasoft significantly reduce the number of interactions and designed the overall look and feel of the application. Many LLamasoft users were very interested in how to build these models and what the setup would be for them.

 

Confluent

The team that built Apache Kafka at LinkedIn founded Confluent as a streaming data platform powered by Kafka, which was able to accommodate over 1 trillion messages per day. Confluent focuses on helping companies get easy access to enterprise data as real-time streams. Confluent asked us to help them design their reporting interface, which would let users see where the bottlenecks and problems are in the messages they publish to Kafka.

Summary  

As we worked with Confluent to design their reporting interface, the biggest challenge was visually representing the data in a legible, useful way. Through explorations and iterations, we designed a dashboard and detail page that is not only aesthetically fresh and appealing, but also usable.

EMC LEAP

Our collaboration with enterprise software giant EMC started almost 4 years ago. When we started this journey, we had no idea that we would end up designing 11 different applications (and counting). In our most recent project with EMC, we designed a suite of collaboration tools called Project LEAP. We worked with them to transform their current enterprise applications into one comprehensive set of task-specific, cloud-based mobile apps that can be mixed and matched to each user’s needs.

Summary  

The final result was a lightweight ecosystem of applications that could be used independently or together to accomplish enterprise app functionality while using a beautiful user-friendly interface.

Manifold Technology

The Manifold Platform provides a powerful private blockchain technology that allows for powerful analytics on real-time engagement and provides customers with engaging mobile payment and loyalty programs. Manifold was selected by Silicon Valley’s Plug and Play Tech Center to participate in its FinTech accelerator program launched during the Money20/20 Conference in Las Vegas.

Rewards/Exchanges  

The Rewards/Exchange feature provides a bird’s eye view of the ebb and flow of rewards points across merchants, showing exchanges rates and current statuses. Detailed views highlight individual merchants’ current state of rewards points.

Summary  

We delivered two products that helped Manifold Technology communicate the value proposition of back-end cybersecurity. As a result, they were able to raise money from some institutional investors.

Synthesio

Synthesio helps brands and agencies find the social insights they need to drive business value. Focusing on the conversations that matter to the business, track and measure the online reputation, collaborate in real time, and manage consumer relationships in one seamless platform. We redesigned and developed Synthesio’s command center demo for the main sponsor of the 2016 Disneyland Half Marathon, Cigna.

Summary  

Starting from identifying issues with the application demo provided to us, we designed to solve those problems and simplify the workflow. Visually, we considered external factors, such as the various working environments of the field workers, the different types of devices on which they would use the app, and even the size of their hands. Overall, we helped Kony create an app that can be used in any field situation and increases the efficiency of the workers.

Kony Field Service

We had the privilege to work with Kony to transform field service from being loads of paperwork to doing a few simple tasks on a tablet or phone.

Kony provides a cloud-based mobile application development software for the enterprise that spans across the software development lifecycle. The Kony Field Service application is directed at improving the process flow of field service teams. Team members often travel or work on-site to install, service, or repair systems or equipment. Formerly paper-heavy processes were brought online.

Cross Platform Friendly

This application was designed to be used on a mobile device. However, since the devices used by field service workers vary greatly, we designed native applications for both iOS and Android platforms for mobile and tablet.

Summary  

Starting from identifying issues with the application demo provided to us, we designed to solve those problems and simplify the workflow. 

Reviews

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Contracted Development Support for Former Software Company

"[Momentum was] a very good quality resource."

Quality: 
5.0
Schedule: 
5.0
Cost: 
3.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
2014 - 2015
Project summary: 

Momentum assisted the client with the development of a new product on a short turnaround. They were hired specifically to augment an existing team and provide UI expertise.

The Reviewer
 
1-10 Employees
 
San Francisco Bay Area
Marina Joseph
Former Senior Director of Business Operations, Attensity
 
Verified
The Review
Feedback summary: 

Momentum's involvement allowed the client to launch the new product in just nine months. They were responsive, experienced, and invested in the client's success.

BACKGROUND

Please describe your organization.

I worked with Momentum when I worked with Attensity, which was a text analytics product. The technology was bought by another company in February 2016, so Attensity doesn't exist anymore.

What is your position?

I was the senior director of business operations.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Momentum Design Lab?

About two years ago, Attensity was planning to launch a new product in the market, and we had to bring this product to market very quickly. Rather than hiring UI [user interface] designers and developers, we wanted to have an extension to our team. We had some front-end engineers, but we wanted to augment the existing team, so we used Momentum for that.

SOLUTION

Please describe the scope of their involvement in detail.

They provided us with a contractor who supported our team and helped with development of our product.

How did you come to work with Momentum Design Lab?

They had done some work with my company in the past. That was a while back. Then, when we had this need, we reached back out to them.

Could you provide a sense of the size of this initiative in financial terms?

It cost from $50,000 to $200,000.

What is the status of this engagement?

It started about two years ago and lasted about a year. The majority of the work took place in 2014.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

No, not directly, but it was helpful to have the resources that Momentum provided to take our product to market on time. We had a relatively short timeline of nine months. It was good to have the Momentum resource on our team so we could scale more hours without having to worry about hiring somebody. They were a very good quality resource.

How did Momentum Design Lab perform from a project management standpoint?

They did extremely well. There wasn't much project management required because we just needed one person as an extra addition to our team, but they were very responsive to whatever we needed. They very quickly gave us people and rates, and they worked with our budget – those kinds of things. They didn't need to do a whole lot of day-to-day project management but, once the resource joined our team, he was like an internal resource for us.

What distinguishes Momentum Design Lab from other providers?

Momentum was very responsive, very interested in helping us succeed, and possessed high-quality resources.

Is there anything Momentum Design Lab could have improved or done differently?

No, not really. We didn't do more business with them because of what happened, but that's not a reflection of Momentum's quality. It's more of a reflection of where my company was because the plan was to do much more.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 3.0 Cost
    Value / within estimates
    The cost was reasonable, but it was higher than we were willing to pay at that time. It was a little more above our budget. That doesn’t say our budget was reasonable, however.
  • 5.0 Quality
    Service & deliverables
    They have very good quality resources.
  • 5.0 NPS
    Willing to refer

UX Design and Development for Software Company

"They were certainly competent and very good in terms of meeting deadlines and organization of work."

Quality: 
4.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
4.0
The Project
 
$50,000 to $199,999
Project summary: 

Momentum Design Lab was hired for three separate user experience projects, two of which were design related and one that was development based.

The Reviewer
 
1001-5000 employees
 
California
Marilyn Hollinger
User Experience Manager at Guidewire Software
 
Verified
The Review
Feedback summary: 

Ease of communication with the Momentum team was highlighted as a strength. They are satisfied with the overall quality of work across all projects and the personal relationship that was formed. Integration of the development team with the client was cited as an area for improvement.

BACKGROUND

Please describe your organization.

My company is a software development company. We produce software products for the insurance industry that we sell and license to insurance carriers.

What is your position?

My position is manager of the user experience design team.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Momentum Design Lab?

On the initial project, we were actually doing a visual redesign of our core product, so it was a pretty big project. At the time, our UX design team was very small and didn't really have sufficient visual design expertise, so we needed to supplement our team.

SOLUTION

What was the scope of their involvement?

We've actually engaged Momentum in three different projects, so I'll talk through those. The first project was the one I just described, which was the visual design project. They were essentially creating a larger theme for our core products. They did quite a number of iterations on visual themes for my company to review and eventually incorporate into our product.

The second project involved getting some resources to develop the UI [user interface] work that they had done. The third time we engaged them was on a different project where we needed a few icons designed. It was a relatively small project where we needed seven icons.

How did you come to work with Momentum Design Lab?

I don't remember how we got in touch with them – it was five years ago [2011]. I had talked to several different UX consulting firms and chose them over the others.

How much have you invested with Momentum Design Lab?

The first project was less than $100,000. The second one was probably about that size, too. The third one was about a $15,000 project. It wasn't that big. Our total spend was probably right around $200,000.

What is the status of this engagement?

The first project was about five years ago, the second one was about four years ago, and the third one was earlier this year. I don't have an active engagement with them at the moment.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

I don't have statistics, but I can tell you that Momentum satisfied our needs in those first two projects so that I thought to call them back on that third one. They completed the work that we needed on time with good quality. They were certainly competent and very good in terms of meeting deadlines and organization of work. We use Basecamp to communicate, and they're very good about posting things there and keeping us informed about what's going on.

We had a lot of positive feedback on their design work. Internally, the last set of icons was for a couple of internal development tools, and the team is quite happy with the designs. They're using them now.

How did Momentum Design Lab perform from a project management standpoint?

The first and third projects went very well. Again, they kept us informed. The second one that involved development resources wasn't as smooth as the others, and I want to make sure to mention this. The developers who were working on it didn't seem as well integrated with our team. At that point, we needed people who had UI development expertise to help us through some humps because we were developing our own expertise in-house, and it wasn't as smooth as it could've been. They weren't as communicative. It wasn't bad, but it didn't go as smoothly as in the other projects.

What did you find most impressive about Momentum Design Lab?

They are easy to communicate with. I never felt like I was passed around. In some companies, you're talking to one person, and then you have to talk to somebody else to get something done. Then, that person can't make decisions, and so you're going back to somebody else. I didn't get that sense here. I was dealing with one person and that person was my contact, and they had the ability to make decisions or at least get back to me quickly. I liked that – the personal relationship aspect.

Are there any areas Momentum Design Lab could improve?

I did mention the responsiveness problem in the second project. Other than that, no, I thought they did well. I thought they had the right people on the job. 

4.5
Overall Score I thought it was pretty good. I would call them again if I have another question or another need.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
    They were a little on the pricey side, but the results were good. It’s probably possible to get good results with a little less money.
  • 4.0 Quality
    Service & deliverables
    The only reason it’s not higher is because of the issues with the development project. The design projects they did great on.
  • 4.0 NPS
    Willing to refer
    If my colleague were looking for a UX designer, I would recommend them. If they needed UX development, I’d ask them to have a better process for finding the right people.

UX Design for NTT Innovation

"It's easy to talk with them about our product because they know what's happening in the enterprise market."

Quality: 
5.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Sep. - Dec. 2015
Project summary: 

Momentum assisted with a UX design for the client. They were involved with the project from inception and consultation through final design and coding.

The Reviewer
 
5,000-10,000 Employees
 
Silicon Valley, California
Toshiyuki Hayashi
Senior UX Designer, NTT
 
Verified
The Review
Feedback summary: 

Momentum's work has improved the client's reputation with their parent companies. They were praised for their flexibility and expertise.

BACKGROUND

Please describe your organization.

My company is NTT i3. We provide a global network. My group is working on an SDN [software defined network] solution.

What is your position?

I am the senior UX [user experience] designer. 

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Momentum Design Lab?

In this company, I do both UI [user interface] development and UX design. I have to work more on the developing side, so I need more help on the UX side. 

SOLUTION

Please describe the scope of their involvement in detail.

First, they started consulting our project status. One thing I really liked was that they are very practical. They tried to accommodate our project goals, status, and schedule. They tried to fit our project status, and then did the wireframing and mockups for the design. Then, we discussed our goals and then finally we agreed on their proposal for the wireframe and started the visual design. They provided the HTML code for our project.

How did you come to work with Momentum Design Lab?

Joe [Preston], who worked for Momentum Design Lab at the time, organized an enterprise UX meet up in the Bay Area. That's where I got to know Momentum Design Lab. They understand enterprise customer issues, and they're knowledge is very fitting to our solution.

Could you provide a sense of the size of this initiative in financial terms?

The project budget was around $120,000.

What is the status of this engagement?

The project started in September 2015, and it ended in December.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

Our product is not yet for ready for market. Our company is the center of the NTT group. We provide our product to other NTT-owned companies. We don't have any kind of statistics or metrics but, because of the work Momentum has done, we developed a great reputation from our parent companies. I appreciate their work in that regard.

How did Momentum Design Lab perform from a project management standpoint?

They are very flexible. They do agile-style design. I changed the project a couple of times, but they followed the changes with ease. They try to stick to the project status and goal. They are very flexible.

What distinguishes Momentum Design Lab from other providers?

I have worked with other design agencies for other projects. Momentum knows a lot about enterprise industries and about what's popular in the enterprise market. It is easy to talk with them about our product because they know what's happening in the enterprise market. Other agencies are good for the consumer market, but they don't have much knowledge about the enterprise market.

Is there anything Momentum Design Lab could have improved or done differently?

No. I'm very happy as far as their work. They are still a small agency, so if they had more people, they could have finished the project faster. They could expand their company to do more, but that would be it.

5.0
Overall Score They were very friendly. They try to understand our product and they were very supportive.
  • 4.0 Scheduling
    ON TIME / DEADLINES
    For wireframing and visual design, they kept the schedule. For HTML coding, they were very delayed for delivery.
  • 5.0 Cost
    Value / within estimates
    They were more expensive than I thought.
  • 5.0 Quality
    Service & deliverables
    They provided exactly what I wanted.
  • 5.0 NPS
    Willing to refer
    I have already recommended them, especially for enterprise solutions.

UX for Cybersecurity Startup

"I always felt like we had a lot of personal touch and attention."

Quality: 
4.0
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
4.0
The Project
 
$10,000 to $49,999
 
Oct. 2014 - June 2015
Project summary: 

Momentum created several investment presentation products, including graphic and visual designs, web layouts, and UX and UI mockups for prototype applications.

The Reviewer
 
11-50 Employees
 
San Francisco Bay Area
Chris Finan
Cofounder and CEO, Manifold Technology
 
Verified
The Review
Feedback summary: 

The effectiveness of Momentum's designs contributed to an increase in the client's investors. The company was lauded for its professionalism and methodology to production.

BACKGROUND

Please describe your organization.

I am the cofounder and CEO of Manifold Technology, a B2B [business-to-business] security product company. We're early stage, and we've got about a dozen people.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Momentum Design Lab?

As you might imagine, trying to communicate the value proposition of a back-end cybersecurity tool is pretty challenging, particularly telling the story visually. We had some very complex concepts that we wanted to convey visually, and we started working with Momentum probably more than a year ago to help us tell the story using keynotes and some website materials.

SOLUTION

Please describe the scope of their involvement in detail.

There were a couple of things that they helped us with. They created some visual and graphic designs for multiple product pitch decks as well as presentation materials. We used their visuals for website layout. Then, they did some UX [user experience] and UI [user interface] mockups for a couple different prototype applications that we had developed.

How did you come to work with Momentum Design Lab?

I want to say they were referred to me by somebody. I met Henry [Swasey, project manager at Momentum Design Lab] early on and was impressed with his approach. Then, we got to know more of the team. I can't remember how we initially got connected.

Could you provide a sense of the size of this initiative in financial terms?

It was $10,000 to $50,000 during the course of six months.

What is the status of this engagement?

It began probably in late fall of 2014 and ended mid-2015.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

Like I said, we're still pretty early stage, so we don't have many quantifiable results. We've since hired and built out our own design team, so we haven't worked with them in the past year, but when we were relying on them for a lot of our design work, we were definitely using a lot of what they developed for external pitches and things like that. There's no doubt that they helped us raise money. We raised money from some institutional investors. They probably helped us early on get some customer attention, but quantifying that is pretty tough. Much of what they developed was for external consumption.

How did Momentum Design Lab perform from a project management standpoint?

Momentum was really professional. I liked their approach and the methodology that they used. It was very well organized. One of the things that attracted me to them was their overall professionalism and methods. Sometimes, I'd call them up, and I would need them to put a rush on things, and they would bend over backward to help us.

What distinguishes Momentum Design Lab from other providers?

It was a couple of things. First, we've dealt with a couple different design firms, and Momentum is a very good value. They're very attentive to their clients' needs and to details. There's a personal touch in that they're willing to work with you to surge when you need them to, so it still feels like a small shop even though they've grown into a fairly well-established business. I always felt like we had a lot of personal touch and attention.

Is there anything Momentum Design Lab could have improved or done differently?

It's hard to say. Many weaknesses were probably on our side just because we were early stage and often things were changing quite a bit. They were very adaptive, and I don't really have anything bad to say other than we weren't very mature at that point, so much of what they developed for us eventually was overtaken by other things. I was very pleased. I don't have a bad thing to say about them.

4.0
Overall Score – Overall, it was very positive.
  • 4.5 Scheduling
    ON TIME / DEADLINES
    – I never had a problem with that.
  • 4.0 Cost
    Value / within estimates
    – The offer very good value.
  • 4.0 Quality
    Service & deliverables
    – Overall, it was solid quality. There were very few times where I had things that I wanted redone or changed.
  • 4.0 NPS
    Willing to refer
    – I would definitely recommend them and I have.

UX Design for SaaS Company

"For Momentum, value was paramount and project management was key."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
May - Dec. 2015
Project summary: 

Momentum was hired to design updated UX services for one of the client's accounts. Their designs helped the client creat future user experience platforms.

The Reviewer
 
1-10 Employees
 
Kansas City, Missouri
Jon Farr
Chief Software Architect, 3N1 Solutions
 
Verified
The Review
Feedback summary: 

The products recieved positive feedback from the account becasue they reduced work and redundancies while improving capabilities. Momentum was praised for their adaptability and project management.

BACKGROUND

Please describe your organization.

I am the chief software architect at 3N1 Solutions. We help clients build secure enterprise software.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Momentum Design Lab?

We partnered with Momentum as a UX [user experience] design partner for the first phase of a software project for one of our clients.

SOLUTION

Please describe the scope of their involvement in detail.

They provided UX design services to complement the database architecture that we were providing for a client. The project was to transform a legacy system that was about 20 years old. Momentum worked with the client alongside of us as we remodeled the data. It was more of a transformation type of a project. Momentum was providing user experience design services that allowed us to create the future user experience for this new system.

How did you come to work with Momentum Design Lab?

We were searching for a business partner for several years and had done several interviews with companies for the type of partners that we wanted to work with. Momentum had a great track record. They had worked with many Fortune 500 companies through the years. The difference for most companies is when you have a collection of talented, smart, focus-driven people working together it doesn't just make the job much more fun but it makes it easier to cross the finish line. They've got a very talented group of people. They're very focused on what they do, and they've got a good approach. I'd say not just a good approach, but also a very repeatable approach that delivers results.

Could you provide a sense of the size of this initiative in financial terms?

We've spent somewhere between $250,000 and $500,000.

What is the status of this engagement?

We started with the one project in May 2015 and finished up in December. We were actually making good progress, but the client had some internal business direction changes, and we had to put the project on hold. They're getting ready to start it back up again in August [2016]. That was not due to any of the work we were doing. They were very complimentary of the work that we were doing – both on the database side and the UX design side.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

We got some feedback from our client after showing them our designs. They were able to see many of their problems being solved as these new mockup screens were being presented to them. They were very excited because they saw an elimination of work and elimination of redundancies, plus an addition of good capabilities. I think the actual business users were frustrated when the project was suspended because they saw the results of us transforming the data and transforming the user experience. We created more scalability.

How did Momentum Design Lab perform from a project management standpoint?

They were very solid on the project management side. Momentum understands very well not just the project scope of what we're trying to do, but the process and methodology and why it's so important. They're very patient because, many times, companies will want to do a variation of something, and they have their own ideas about how they want to approach it. Momentum is very adaptable. They patiently help the client understand where things can be corrected as the project starts to take different directions.

That's the one thing that impressed me most about Momentum. They were focused on the value of every dollar that was spent and they absolutely did not want to burn money from a client without providing value. It goes against everything they're about. We were in the same boat, and that's why we enjoyed working together. Neither one of us wanted to be unproductive with our time. For Momentum, value was paramount and project management was the key to that. Without solid project management and communication following a very repeatable process and approach, it makes it very difficult to cross the finish line.

What distinguishes Momentum Design Lab from other providers?

Passion is number one. They're very passionate about what they do. They don't try to dabble in everything, they focus on a core set of services, which makes them very good at what they do. Also, it's their core integrity. There are companies that will talk about integrity, and then there are companies that perform where you see integrity lived out in what they do. Momentum has a tremendous amount of integrity as a company in the way they deliver their services.

Is there anything Momentum Design Lab could have improved or done differently?

I think the challenge with this project specifically was that we were working with a client that did not have much exposure to user experience design. Momentum had previously done most of their work with companies that were very familiar with it. I think the only thing that could have been better was how to educate a business that had no idea what user experience design was and show them the process and value. That was an experience they hadn't come across yet, and I think that's probably something they've focused on improving.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They were adaptable and focused on projecting timelines based on changing business parameters. Once they were able to estimate that timeline, they were very good about finishing those timelines.
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    They understand what they're doing, they have high-quality individuals, they have a good delivery model, and a solid process and repeatable approach.
  • 5.0 NPS
    Willing to refer
    I am highly likely to do so.

UX Designs for Healthcare Company

"I will not look for any other agency [for future projects]; it will just be Momentum."

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Jan. 2015 - June 2016
Project summary: 

Momentum designed a new portal strategy that combined excellent visual design and enhanced user experience. They completed every step of the project, including the intial wireframes.

The Reviewer
 
200-500 Employees
 
Burlington, Massachusetts
Director of User Experience, Healthcare Software Vendor
 
Verified
The Review
Feedback summary: 

Momentum had an in-depth understanding of the industry and its consumers. They produced five themes and approximately 30 screens, with an average turnaround time of two days.

BACKGROUND

Please describe your organization.

My organization is a healthcare software vendor specifically targeting the payer space.

What is your position?

I am the director of user experience for three of the five products that we have.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Momentum Design Lab?

Initially, it started as staff augmentation. I was focusing more on our UX strategy, and I needed help in terms of production and output based on ideas and concepts of wireframes we had.

SOLUTION

Please describe the scope of their involvement in detail.

Without taking much spoon-feeding, Momentum is able to take sometimes very vague requirements and come back with two or three concepts for us to review. They primarily give us great visual design in combination with good user experience paradigms. I like this model because, usually, you have to give finalized wireframes to design firms, and they come back with styles and a color palette, but you get more with Momentum.

They helped us design our new portal strategy based on the latest consumer-based approach of reaching out to customers who want their healthcare information. Momentum understood the healthcare space well and, once we explained the personas to them, they solved that problem while giving us other ideas, too. They didn't hesitate to provide their own ideas and suggestions. We didn't have to explain it to them what consumerism means – they got it. Momentum has great experience but, at the same time, they did a little bit of research on their own to understand the nuances of our industry. They got it.

How did you come to work with Momentum Design Lab?

When I joined, we already had a relationship with them, but they were not engaged properly in terms of their skills. Very quickly in my first engagement, I realized they were much better than what we were using them for. They can be leveraged, partnered, and collaborated with much more effectively. Then, instead of sidelining them, I tried to use what they had to offer, and it worked out well.

Could you provide a sense of the size of this initiative in financial terms?

We've spent less than $10,000.

What is the status of this engagement?

I personally started working with them in January 2016, but they had already been engaged a full year earlier. My project had been going on with them since January, and it just wrapped up [June 2016]. We might try to grow our own UX team, but if we need more staff augmentation, I will not look for any other agency. It will just be Momentum.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

They have produced five themes for us and about 25 to 30 screens. Turnaround time is good – usually two days average. Weekly, I did not have to engage with them more than two hours to move the project forward. Their leadership is good enough to move things further along. From that perspective, the metric of having to engage with them on a weekly basis is a positive for me.

How did Momentum Design Lab perform from a project management standpoint?

It was great. Whenever a task or milestone was done, I would get an email telling me how many hours we had left. We were always informed on about a weekly basis. At times, when I thought having a meeting wasn't necessary because we knew exactly what we wanted, we just gave it to them, and they took care of it. The project management was receptive, and they were flexible. Usually, I don't see that, but Momentum folks really adjusted at times when we wanted to be mindful of our hourly cost.

What distinguishes Momentum Design Lab from other providers?

They are very responsive in terms of our needs, and they understand it. Their approach is best suited for me because I'm a user experience professional, so I like to do a lot of A/B testing, and I just did not have time to create designs. I gave them a wireframe, they came up with three different concepts and color schemes, and then I took that and tested it with 15 users. It saved me a lot of time, and I got very good feedback.

They use this approach very well, and they insist on this approach because it has served them well. There are other firms I know that will only do visual designs and require much more collaboration and guidance. Momentum initially will burn through the hours very quickly, but it'll be worth it in terms of giving you a lot of options. I think that's a good approach that they use, and then they rotate the designers from project to project, which also keeps the innovation going.

Is there anything Momentum Design Lab could have improved or done differently?

At times, maybe turnaround time for certain designs, but I wouldn't take that as a negative. I understand they were working on different projects and not just our project. There were days when I thought they could come back in two days rather than four, but then you take it with a grain of salt.

5.0
Overall Score They can be very flexible and tailor toward exactly how you want them to work, so that's a great asset.
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    They are pretty reasonable. I don't control their budget, but if I was to, I would not hesitate.
  • 5.0 Quality
    Service & deliverables
    We were very satisfied with how they take instructions and how they envision. They have the capacity to think for themselves if you utilize that capacity.
  • 5.0 NPS
    Willing to refer
    Very likely.

UX Consulting for SaaS Company

"I was really amazed at how quickly the designers from Momentum were able to get [our project]."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Feb. - Nov. 2015
Project summary: 

Momentum improved the client's UX in order to highlight their business analytics capabilities. They provided concept leverage, UI, and visual designs.

The Reviewer
 
51-200 Employees
 
San Francisco, California
Faith Chiang
VP of Product and UX, FirstRain
 
Verified
The Review
Feedback summary: 

The client was impressed with Momentum's responsiveness and flexibility. The company's designers were also better than others the client has used.

BACKGROUND

Please describe your organization.

I am vice president of product and user experience for FirstRain, a SaaS [software-as-a-service] company that's in data analytics.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Momentum Design Lab?

We are trying to make our analytics much more usable and change people's perception of what our product does. We were primarily being used as a newsletter, even though we had much more to offer. My goal as head of product was to shift that positioning into something that was more reflective of the market that we are playing in, which is business analytics. We wanted to bring that to users in a more visible and valuable way.

SOLUTION

Please describe the scope of their involvement in detail.

At the time, we had a couple of user experience-related folks on the design team, but what I was really looking for from Momentum was a more senior user experience designer. Specifically, a full-fledged interaction designer mixed with enough visual design skills so that I could primarily deal with one person. What I needed was someone who could explain the requirements and could quickly do concept wireframes. I did ask them to do concept leverage design, UI [user interface] design and then, sometimes, a little bit of visual for various projects of all sorts.

How did you come to work with Momentum Design Lab?

I did a search online for a firm. I realized that they were a good fit for us because of their pod organization, which allows you to get somebody from their pool of designers more nimbly. I've probably interacted with two of their designers, and I usually go for very senior ones. They've both been good in terms of quality and very flexible. There are other firms out there that won't do work unless the whole team's involved. Momentum was a little bit more flexible in their structure and able to be used almost like an ad hoc team.

Could you provide a sense of the size of this initiative in financial terms?

It was on the pricey side, I think they were about $200 an hour. I was spending about $50,000 per quarter, and I used them for a couple quarters. If I had more budget, I would use them more.

What is the status of this engagement?

I first reached out to them in early 2015, and it ended probably in October or November of 2015. I'm not working with them currently because I have no budget.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

I basically used them to help me do the work of UX [user experience] deliverables so that I could communicate them to our engineers in India. During this past year, we've completely launched a new product. In terms of feedback, everything seemed to be very smooth.

How did Momentum Design Lab perform from a project management standpoint?

I think it was left to the individual. I basically engaged two different designers during the course of our overall engagement to work with me. They worked with me and my style. I feel like they were very responsive. I didn't ask them to do too much project management overall. It was more sort of fitting my project management. Being responsive throughout the day was a style that I liked.

What distinguishes Momentum Design Lab from other providers?

The flexibility is great. The second thing is that the quality of the two designers that I worked with was higher than average. Building up a UX team in-house is a lot of work. You have to find the right fit and train them. The folks that I interacted with at Momentum were senior. They had the spectrum of skills that I expected, which distinguishes them from freelance UX-ers.

It was a quick on-boarding. Usually, you need to spend some time familiarizing your designers with the context of stuff. Our project is kind of complex. I was really amazed at how quickly the two designers that I worked with from Momentum were able to get it, so that's a differentiator.

Is there anything Momentum Design Lab could have improved or done differently?

Maybe a little bit of clarity on what happens when the engagement ends. I think that they hire designers who are kind of independent in the way that they manage their stuff.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    We always agreed ahead of time on what was due when, and they met them.
  • 4.0 Cost
    Value / within estimates
    They are expensive, but they're worth it.
  • 5.0 Quality
    Service & deliverables
    Based on my experience, their work was good.
  • 5.0 NPS
    Willing to refer
    It is very likely I would do so.

UX Design for SaaS Company

"[Momentum] was very fair in the pricing."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Nov. 2015 - Feb. 2016
Project summary: 

Momentum provided design and UI/UX services to improve the client's existing site. They focused specifically on interaction design and visual design.

The Reviewer
 
11-50 Employees
 
San Francisco, California
VP of Product, SaaS Company
 
Verified
The Review
Feedback summary: 

The client is still implementing the design, but is satisfied with Momentum's organized project management. Momentum maintained meticulous billing practices and remained within budget.

BACKGROUND

Please describe your organization.

My company is one of the leading SaaS [software-as-a-service] companies that allow businesses to manage their log files.

What is your position?

I'm the VP of product.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Momentum Design Lab?

We have a web-based SaaS product whose customers are engineers and general technical personnel who manage applications and technical infrastructure. Our product is generally approachable and easy to use, but we needed to make some design improvements and had recently lost our principal designer. It's difficult to design complex interfaces, so we wanted to use a firm that could help us with the interaction.

SOLUTION

Please describe the scope of their involvement in detail.

One of the distinguishing features of our mobile product takes up about a third of our screen. Although it's a powerful feature, some of our customers find it complex and confusing at times. We wanted to redesign that feature and rethink how our customers should interact with it, so that was where the project started.

From there, we explained the capabilities and functionality of the product to Momentum and then discussed what we envisioned it to be. We considered the challenges that our customers face as well as the additional features that we wanted to include in the new design. Momentum's primary focus was the interaction design, so they started with wireframes and InVision interactive mockups. We had five or six phases of back and forth where they sent us designs and we provided detailed feedback using Basecamp.

We didn't embark on information architecture because the scope of this project didn't require it, but after the first design phase, we went into visual design. That phase included selecting colors and fine tuning the graphics.

How did you come to work with Momentum Design Lab?

We had previously worked with a different agency for a separate project and weren't satisfied with how it turned out. We decided to switch to a new agency and our CEO recommended Momentum because he knew the CEO of Momentum [David Thomson].

Could you provide a sense of the size of this initiative in financial terms?

We spent between $10,000 and $50,000.

What is the status of this engagement?

We began the project in November of last year [2015], and it lasted about three months, ending in February. We intended to use them for another project, but ended up not needing to outsource it.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

We are still implementing the design and devising a schedule to make that happen, so we don't have any deliverables yet.

How did Momentum Design Lab perform from a project management standpoint?

Momentum has a project manager, a principal designer, and also the executive team who joined us initially. The project manager, Henry [Swasey], made sure the meetings were on track and Basecamp was all set up. We would post documents in Basecamp that were related to the functionality or any other research that we had from our customers that would be relevant. We worked iteratively over five or six versions of the design. The designer, Zach, produced InVision mockups which were 20 to 30 screens, and then screen by screen our team of two or three people would review and post specific feedback on Basecamp.

For us, it was pretty iterative because this piece of our product was confusing to customers, and we didn't know what the optimal design was, so we had to experiment with different ideas. We went back and forth to get to a design that we thought was sufficiently rich in capabilities, but also approachable from a user perspective. The project manager was not very involved. He would make sure that the project was on track, we'd get billed, but mostly we worked directly with the designer.

What distinguishes Momentum Design Lab from other providers?

The one thing that was striking was that they were pretty granular in their billing and very fair in the pricing. If they only worked half an hour, we would get for billed half an hour. Momentum was pretty good with staying well within budget and updating us on where we were from a budget perspective.

Is there anything Momentum Design Lab could have improved or done differently?

Not really – nothing came to mind. We'd give them feedback, they'd come back with the updates, and it was that simple. They're half an hour away, and it was relatively easy to schedule a time and have follow-up discussion and get the interaction mockups. That part was all smooth.

5.0
Overall Score – We had no issues whatsoever.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    – They were very responsive, and they were also accommodating schedule-wise.
  • 5.0 Cost
    Value / within estimates
    – They did a good job of sticking within budget.
  • 5.0 Quality
    Service & deliverables
    – They met the requirement. We had no issues whatsoever.
  • 5.0 NPS
    Willing to refer
    – I already have done so.

UX Design for UI Framework Company

"What was different about Momentum from other design agencies was the fact that they don’t just come up with visuals; they actually understand application development."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$1,000,000 - $9,999,999
 
2010 - 2015
Project summary: 

Momentum worked as a partner company with the client, both on larger projects and with customers directly. They provided primarily initial concepts and consultations, then post-completion editing and updates.

The Reviewer
 
51-200 Employees
 
San Francisco, California
Hyle Campbell
Former Director of Worldwide Professional Services, Sencha
 
Verified
The Review
Feedback summary: 

Momentum was praised for excelling in professionalism, flexibility, and expertise. The client was always confident in their consistent and high quality work.

BACKGROUND

Introduce your business and what you do there.

Sencha is a UI [user experience] framework company that delivers solutions in software development for Fortune-1000 companies around the world. I was the Director of Worldwide Professional Services.

 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Momentum?

Momentum has a unique skill set in UI/UX. Even though we were a front-end UI company, we built a lot of applications. However, building an application is only one piece of the process. The success of an application rests on how well the user feels in it: Does it flow well? Do I have to click too many times? Is it visually pleasing to the eyes? Is it too cluttered? All these things matter.

 

SOLUTION

What was the scope of their involvement?

There were times when I would recommend that clients just visit Momentum directly, but for larger projects we would often bring in Momentum as a department of our own team. We brought them in as a first step to walk the client through what they needed, and to ask all the right questions. Finally, when the client felt like they had enough information, Momentum would step back and do some iterations on flow, colors, etc. They would not just present one proposal; they would present several options, and then ask the client which direction they wanted to go. Eventually this process would yield a specific solution of how everything would look.

 

Again, all this happened before we would actually engage with the client ourselves. Once the visual design and the flows were created, then we would step in and start developing. Along the way, we might keep Momentum involved as the solution was coming to fruition. Once the app was finally being developed, such that there was something you could touch and feel, it might happen that some tweaks were needed or some additional pieces added that hadn’t been part of the initial concept.

 

How did you come to work with Momentum?

This is probably the sixth year I’ve been working with Momentum. When I started with Sencha, Momentum was just a small organization—perhaps 10 or 15 people. They were actually involved in the early days of our framework, so they had some expertise with our product. Although they have, more or less, stepped out of that arena, their intimate knowledge of our product made them uniquely qualified to deliver solutions for our clients. What was different about Momentum from other design agencies was the fact that they don’t just come up with visuals; they actually understand application development.

 

How much have you invested with Momentum?

We probably did 20 projects with them over the course of the last 5 years, and each project can span anywhere from $30,000 or $40,000 to $200,000. They weren’t all huge, they weren’t all tiny; they were a mix. In total, our investment would probably be between $1 million and $10 million.

 

What is the status of this engagement?

We started working with them around 2010–2011 and continued through the last five years. They’re still listed as a partner, but the company is not as actively engaged in utilizing any partners at the moment.

 

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

There weren’t any specific metrics, but I never had a problem with their quality of work or with a customer not being happy with what they were able to deliver. In fact, that’s why I used them: If I wanted to present myself as a professional organization, I needed to have people working with me who also have that level of professionalism in what they do. With Momentum, that was there.

 

How did Momentum perform from a project management standpoint?

They have their own ways of doing things. Our models didn’t always align, but they were flexible enough, and we met in the middle. We tried to put our own management style around what they did; sometimes it worked, sometimes it didn’t. This hindered them sometimes. For the most part, they have their methodologies and they met their deadlines. They were in the meetings we expected them to be in. I have no complaint from that aspect; just two organizations trying to work together, and you have your way, I have mine. As long as you’re delivering on your commitments, you’re present in the meetings, and the client is happy, I’m okay with a little bit of flexibility.

 

What did you find most impressive about Momentum?

They were a good company to work for. I don’t have any problem with their quality of work, and I never had to worry about the job getting done. If they committed to something, I didn’t have to worry about them flaking out on me. They were professional in that way, and we treated them that way.

 

The people in the company are great. They’re easy to work with, they’re professional, and they’re reliable. That goes a long way, because you can find people who are really good, but sometimes they’re so good they think they don’t have to meet deadlines. Or sometimes you find people who are good at what they do, but they don’t know how to deal with the clients. I never had to worry about any of that with Momentum. Really, it was a no-brainer for me to go to them.

 

Are there any areas Momentum could improve?

I actually think they did what they needed to do. They were doing a lot more development in the beginning when I met them, and it turned out that their real expertise was in UI/UX. They got their team more streamlined, and it became more apparent what I should use them for. We took advantage of their clarity and vision as needed because, as much as we were a UI company, we really were not that strong in the visuals; we were stronger in creating the applications. In this regard, Momentum was a good fit for us.

 

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Scheduling was one of the things I didn’t ever have to worry about.
  • 4.0 Cost
    Value / within estimates
    With Momentum, you get quality, so you’re not paying bargain-basement prices. They’re in the upper bracket of what they do. That said, you get your money’s worth if you can afford to use their services.
  • 5.0 Quality
    Service & deliverables
    I’ve never had a problem with their deliverables. They were always of top quality.
  • 5.0 NPS
    Willing to refer
    Highly. I’ll recommend them all day long.

UX Design for Large IT Company

"It was very easy to work with them precisely because they were so casual."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Feb. - July 2014
Project summary: 

Momentum completed a redesign of the client's site, including an initial discovery phase, mock-ups and recommendations, and multiple design iterations.

The Reviewer
 
5,000-10,000 Employees
 
Los Angeles, California
Product Manager, IT Company
 
Verified
The Review
Feedback summary: 

The client has not yet implemented the new design, but was completely satisfied with Momentum's performance, especially their project management and responsiveness to feedback.

BACKGROUND

Introduce your business and what you do there.

My company is a provider of homeowner and transactional data. Among many other things, this includes hazard data for the property insurance market and the mortgage market. I’m a product manager overseeing several plug-ins to a main platform.

 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Momentum?

We did not have an internal designer or design team to address a major redesign that we wanted to do, so we looked for a third-party vendor to do the heavy lifting for us.

 

SOLUTION

What was the scope of their involvement?

We went through what I would call a discovery phase to determine what we were trying to accomplish. We gave Momentum access to the current application for which we were seeking a redesign. Next, we walked through the industry and the ultimate goal of our users, including some user personas. Momentum then mocked up several iterations of design avenues we could pursue; we ultimately chose one of them, as directed. Momentum then carried out the design in multiple iterations, handling it just beautifully. They fine-honed all the details, and then they delivered to us the native files in Adobe format so we could go ahead and develop.

 

How did you come to work with Momentum?

Truly, we found Momentum by Googling. I went online to try to find some top-tier providers of enterprise software solution design, and Momentum popped up at the top of the list. It seemed like a good company based upon their advertising materials. We ultimately wanted to go with them even though their pricing was a little bit higher than the other vendors. In the end, we’re glad that we did.

 

How much have you invested with Momentum?

We have invested between $50,000 and $200,000.

 

What is the status of this engagement?

The project is now ended. Our work with Momentum started roughly in February of 2014 and then ended in July of the same year, give or take a month on both ends. They delivered the files, and then we took the development from there. That was as intended.

 

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

The problem there—and this is going to be a bit unique to us—is that we have not deployed the designs as of yet. There are some internal budget constraints and prioritization we need to take care of. It’s a project that we really want to do. If there’s any stat, it’s that we have 100% internal satisfaction with Momentum.

 

We had probably 15 key stakeholders involved throughout the process. I was leading the effort to do the redesign with Momentum, and then I ultimately sought approval from all 15–16 of those people, which we obtained. Everyone is very happy with what Momentum did. We have not exposed it to clients just yet, but everyone to whom we do show it understands the intents of the design and they approve of it.

 

How did Momentum perform from a project management standpoint?

It was pretty slick because they had separated out the project manager, the lead designer, and a contract contact. The project manager facilitated all of the logistics; this person would go to meetings and recordings, and take notes. Then the contract person would facilitate at what point we paid for certain phases of the contract. It was pretty smooth, from a project perspective. We’ve spent most of the time talking to the lead designer, which is what you should be doing in this type of engagement. From a project management perspective, it was pretty clean.

 

What did you find most impressive about Momentum?

My company takes itself pretty seriously—aside from myself, I should say. Then we went to Momentum and their whole demeanor was a bit casual. To be honest, that was a bit off-putting at first. I did get a little bit of concern from my supervisors about how nonchalant Momentum was. But once we got into a design piece, we totally disregarded that impression and we realized that it was very easy to work with them precisely because they were so casual. I thought this is worth mentioning: They are very easy to work with, but their casualness can be somewhat off-putting.

 

Beyond that, the designer that they had working on our project at the time was fantastic. She intercepted all of our mumblings with concerns about the current design, and then did something about them in the next iteration. I’m struck by how she really consumed all the feedback that we gave her and got back to us very quickly. I was very impressed with the design itself; it was exactly what we were looking for, and exactly what they showcased on our site—that level of quality.

 

Are there any areas Momentum could improve?

This has probably changed since then, but the initial contracting piece of it could have been improved. We had to go through several different amendments, and it wasn’t the cleanest thing I’ve ever seen, as far as contracts go. Maybe they would be able to improve in that area. Other than that, I enjoyed the fact that either the managing partner or the CEO stepped in a couple times just to say hi and ask how things were going. They truly wanted to be involved after they handed over the files, so we felt like they were our partner.

 

5.0
Overall Score It was a very easy engagement, and our goals were achieved very quickly.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    We actually lagged and caused delay for Momentum. That was our fault, not theirs.
  • 4.0 Cost
    Value / within estimates
    I did think the price was a little high, but if you look at the quality that we got out of it and compare it to what other vendors are doing, it seems to make sense. I don’t do a whole lot of these engagements, so take that with a grain of salt.
  • 5.0 Quality
    Service & deliverables
    It was very clean, concise, organized, and thoughtful.
  • 5.0 NPS
    Willing to refer
    They tackled our very large program with ease, and for that I would definitely recommend them to anybody.