Innovative & User Focused, #1 UX Agency 2016-2019

Gold
VERIFIED

Momentum is an award winning SF, NYC, CDMX, & LON based user experience design & development agency serving startups to the Fortune 500. Our services include Research, Product Strategy, Design, and Development. We specialize in:

Product innovation for Enterprise/SaaS & Consumer web & mobile

Customer experience design

Digital transformation

Globally Rated #1 UX Agency on Clutch 2016-2019

 

Financial Services

Whether it be retail, corporate, private banking or technology, we have a long history in creating robust internal and customer-centric digital products in Risk, Insurance, Card Issuing, Lending, Funds, Trading, Wealth Management, Research, and much more.

Healthcare

Our experience spans from major biotech and insurance clients to startups driving the future of wellness. We understand the complexities of this highly regulated industry and deliver quality experiences in Pharma, Care Provider, Health Savings Accounts, Payor/Payee Management, Hospital Administration and more.

High Technology & Software Startups

Being entrepreneurs and innovators at heart, we thoroughly enjoy creating the next big industry or platform. Startups have made up a disproportionate percentage of our customers over the years with our customers’ success rate at over 48% being acquired or going public.

CX Technology

As an agency, we’re already a driving force in the industry creating the personalization and brand engagement mechanics for the some of the biggest names in Customer Experience, Ad & Marketing Technology. Our customers have had successful exits to SalesForce, Microsoft, AppNexus, Oracle, ComScore, and Act-On.

 
$50,000+
 
$150 - $199 / hr
 
10 - 49
 Founded
2002
Show all +
San Mateo, CA
headquarters
other locations

Portfolio

Key clients: 

Fiserv, Intuit, EMC, Walmart, Capital Bank, Orange, PwC, SuccessFactors, Wella, Logitech, Morgan Stanley, ServiceNow, Live Nation, Deloitte, VMware, Adobe, Anthem, Verizon, Intel, SAP, DBS Bank, AT&T, Twilio, Facebook, Barnes & Noble, Al Jazeera, Chase, MasterCard, Sony, Central1, Scality, FICO, Wells Fargo, Best Buy, Citibank, Palo Alto Networks, NTT, IAC, Kony, Verifone, Maritz, Guidewire, and Bayer. Plus 100s of lesser known startups.

Infinera

Infinera enables network operators to scale bandwidth while increasing service innovation and simplifying optical network operations. Service and cloud operators, governments and enterprises across the globe rely on Infinera to create rich end-user experiences based on efficient, high-bandwidth optical networks. Infinera came to us to design and develop an application that visualizes the connections within different network

types so that issues can be resolved quickly.

Deliverables

• Discovery, Ideation, Design, and Front-End Development  

• Established a visual language to create an engaging, seamless experience from every product angle  

• Showcased an optical network in 2D and 3D views  

• Enabled the user to gain control over their data consumption with multiple views

Summary

The resulting prototype allowed us to explore 3D visualizations for complex networks while remaining accessible.

Evolution1

Evolution1 (acquired by WEX, Inc.) is the largest electronic payment, on-premise, and cloud-based healthcare solution for reimbursement accounts (HSAs and FSAs) in the United States. They came to us to help them redesign Consumer Portal, a brand-able and highly customizable SaaS solution for customers to manage their healthcare reimbursement accounts.

Summary  

When Evolution1 came to us to redesign

their Consumer Portal, we solved their users’ pain points by reorganizing the navigation into an intuitive structure, applying consistent visual design and interaction across all flows, and simplifying complex healthcare terms and processes, clearly explaining terms and providing users help and tips along the way. After working with us, Evolution1 can now continue to expand on their redesigned Consumer Portal and maintain the same great user experience.

Evolute

Evolute takes a closer look at the fundamental flaws that hinder containers to be safely and easily deployed in production, with a special emphasis on large scale systems as is often the case in private clouds. This allows customers to rapidly and effectively deploy and manage containers at scale with up to Five 9’s availability.

Summary  

The project was a huge success, and the founder was able to land

numerous clients before the app was officially launched. By optimizing different parts of the application for the specific users, we made it easy for users to analyze their systems and make any changes required. We were also able to complete the project on time and within budget.

Cascading Driven

Driven, Inc. is the industry leader in Big Data application development and performance management solutions. They provide insights and performance monitoring by showing users exactly how their data processing applications are behaving via their flagship product, Driven. Driven is the first of its kind management tool to build, deploy, and manage Hadoop applications with a visual orchestrator, and they came to us to help them

design their application to be the best Hadoop management tool on the market today.

Summary  

From the start of the project, we dove deep into Driven’s world, trying to understand everything from Hadoop to user needs and getting our hands on all the information we could get. This resulted in relevant wireframes and designs and efficient usage of time, not needing to reinvent the wheel but improving upon what Driven already had implemented. Our work with the Driven team has helped to make Driven the best in-class Hadoop management tool on the market today.

GoLance

GoLance is a platform for freelance workers that connects employers to employees to create a virtual workplace. Because working with a stranger is never a comfortable experience, GoLance strives to make life better for all online workers with a flexible, fair, and transparent freelancing tool that covers everything from tracking hours to getting paid. We helped GoLance redesign both their application and website to be more

modern and intuitive.

Summary  

We successfully created a product to connect employers to employees in an easy to use online workplace. By designing for the user and their specific needs we optimized the current system so that it’s more efficient and easier to use. The redesign also helped modernize GoLance and allow them to outshine their competitors like UpWork and VenturePact.

K2 Community

K2 software allows people to build and run business process applications, including forms, workflow, data, and reports. K2 turned to us to design a highly functional site for their community, so their users could find all the information they needed and also help each other. Our work helped K2 win the Lithy award for Best Community Design.

Summary  

Our design for K2’s community website provided a clean

and engaging way for users to participate and learn more. Within a month of launching, K2 experienced a 137% increase in their weekly posts and saw a significant rise in forum activity, resolved issues, and number of downloads in their market section. They also won the Lithy Award for Best Community Design. We felt privileged to work with K2 and make a huge impact on their community.

LLamasoft

LLamasoft enables organizations around the world to model and optimize their supply chain operations for major improvements in cost, service, sustainability and risk mitigation. Their team of industry-leading supply chain experts and consultants are driven to make supply chain optimization easier, better and faster. We had the opportunity to review and redesign LLamasoft’s Supply Chain application—a desktop supply chain

modeling tool that’s been in the market for more than 10 years.

Summary  

We helped LLamasoft significantly reduce the number of interactions and designed the overall look and feel of the application. Many LLamasoft users were very interested in how to build these models and what the setup would be for them.

 

Confluent

The team that built Apache Kafka at LinkedIn founded Confluent as a streaming data platform powered by Kafka, which was able to accommodate over 1 trillion messages per day. Confluent focuses on helping companies get easy access to enterprise data as real-time streams. Confluent asked us to help them design their reporting interface, which would let users see where the bottlenecks and problems are in the messages they publish

to Kafka.

Summary  

As we worked with Confluent to design their reporting interface, the biggest challenge was visually representing the data in a legible, useful way. Through explorations and iterations, we designed a dashboard and detail page that is not only aesthetically fresh and appealing, but also usable.

EMC LEAP

Our collaboration with enterprise software giant EMC started almost 4 years ago. When we started this journey, we had no idea that we would end up designing 11 different applications (and counting). In our most recent project with EMC, we designed a suite of collaboration tools called Project LEAP. We worked with them to transform their current enterprise applications into one comprehensive set of task-specific, cloud-based

mobile apps that can be mixed and matched to each user’s needs.

Summary  

The final result was a lightweight ecosystem of applications that could be used independently or together to accomplish enterprise app functionality while using a beautiful user-friendly interface.

Manifold Technology

The Manifold Platform provides a powerful private blockchain technology that allows for powerful analytics on real-time engagement and provides customers with engaging mobile payment and loyalty programs. Manifold was selected by Silicon Valley’s Plug and Play Tech Center to participate in its FinTech accelerator program launched during the Money20/20 Conference in Las Vegas.

Rewards/Exchanges  

The

Rewards/Exchange feature provides a bird’s eye view of the ebb and flow of rewards points across merchants, showing exchanges rates and current statuses. Detailed views highlight individual merchants’ current state of rewards points.

Summary  

We delivered two products that helped Manifold Technology communicate the value proposition of back-end cybersecurity. As a result, they were able to raise money from some institutional investors.

Synthesio

Synthesio helps brands and agencies find the social insights they need to drive business value. Focusing on the conversations that matter to the business, track and measure the online reputation, collaborate in real time, and manage consumer relationships in one seamless platform. We redesigned and developed Synthesio’s command center demo for the main sponsor of the 2016 Disneyland Half Marathon, Cigna.

Summary &nbsp

;

Starting from identifying issues with the application demo provided to us, we designed to solve those problems and simplify the workflow. Visually, we considered external factors, such as the various working environments of the field workers, the different types of devices on which they would use the app, and even the size of their hands. Overall, we helped Kony create an app that can be used in any field situation and increases the efficiency of the workers.

Kony Field Service

We had the privilege to work with Kony to transform field service from being loads of paperwork to doing a few simple tasks on a tablet or phone.

Kony provides a cloud-based mobile application development software for the enterprise that spans across the software development lifecycle. The Kony Field Service application is directed at improving the process flow of field service teams. Team members often travel or work

on-site to install, service, or repair systems or equipment. Formerly paper-heavy processes were brought online.

Cross Platform Friendly

This application was designed to be used on a mobile device. However, since the devices used by field service workers vary greatly, we designed native applications for both iOS and Android platforms for mobile and tablet.

Summary  

Starting from identifying issues with the application demo provided to us, we designed to solve those problems and simplify the workflow. 

Reviews

Sort by

UX Design for Supply Chain Management Company

"[F]or the first time in the two-plus years that I've been here, the designs that Momentum put together got people, even our CEO, excited."

Quality: 
4.5
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
Project summary: 

Momentum was hired to collaborate on and improve the workflow of a complex supply chain modeling tool. They also provided services on additional data management applications.

The Reviewer
 
200-500 Employees
 
Ann Arbor, Michigan
Christofer Schneider
Senior Vice President, Llamasoft Inc.
 
Verified
The Review
Feedback summary: 

Momentum's quality of design has recieved positive feedback from users and approval from the client's headquarters. Momentum maintained regular communication, transparency, and exellent project management.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Please introduce your business and what you do there.

Our company is called Llamasoft, and we specialize in supply chain software. My title is senior vice president of software development.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Momentum Design Lab?

We are in the process of building the next generation of our flagship product, which is a desktop supply chain modeling tool that's been in the market for more than 10 years. Slightly more than a year ago, we began an effort to do a ground up development of a brand new interface with a lot of new functionality to replace the existing flagship product, which had evolved from an initial code base during the better part of a decade.

Instead of continuing that evolution, we wanted to take advantage of the new technologies, the new underlying off-the-shelf software. Most importantly, we wanted to design a much richer, more compelling interface that we knew would be impossible given the constraints of the existing technology.

We started from the ground up and struggled with our limited in-house user interface design capabilities. Our team had developed an initial offering, something a bit more than just a prototype but the beginnings of a working, new, functional application. Unfortunately, none of us were satisfied with the overall look and feel of the workflow.

SOLUTION

What was the scope of their involvement?

I first engaged with Momentum on the workflow of that particular product. We narrowed the involvement down to the main left-hand navigation, top-level navigation and three or four different primary workflows, mostly centered on data manipulation. The application is very data-manipulation heavy – bringing data in, getting it ready, putting it into the model, and configuring it – there's a fair amount of configuration associated with the model building process, which ultimately then gets represented into a mathematical optimizer.

Momentum needed to understand that data, get it prepared for the optimization and then visualize the data after the fact. We didn't do a complete soup-to-nuts user experience workflow design for the entire application, which would have required a deep understanding of supply chain design in order to do that successfully. We focused more on the style, on how we wanted to present certain screens and options, including the look and feel, the color palette, and the icon design.

How did you come to work with Momentum Design Lab?

We had a full-time UI [user interface] person for the better part of a year leading up to this initiative, but this person just wasn't able to create what we thought was a compelling new design look and feel. We had a few outside consultants provide some ideas and inputs, but we didn't go very far with that. Finally, we went on a more comprehensive search with a specified budget of $75,000 to $100,000.

During the past year or so, we had been reaching out to individual contractors and design firms, but just couldn't find anybody that brought strong capabilities to user interface design. We kept searching and finally came across Momentum. We had interviewed three or four different firms and short-listed Momentum. The process wasn't extraordinarily formal. We gave them some existing screens and workflows and asked them to come back with their designs to show us in a relatively small scope how they would handle a couple of pages and the workflow associated with the application. We just liked Momentum's work, and so we chose them.

How much have you invested with Momentum Design Lab?

So far, we've spent about $175,000 working with them – with good potential that we'll do more.

What is the status of this engagement?

The flagship project was successfully completed and the results were good – all the way up to our CEO, who is not easy to please, but who was very happy with the overall look and feel of what Momentum had produced.

We have another product that is not specific to supply chain design but is an ETL [extract, transform, load] data manipulation tool that people use to help prepare the data for modeling. We wanted Momentum to bring that user interface in line with the new interface of our flagship product so that when we release this new product in 2017, the data manipulation tool, which is often used in conjunction with it, will have a similar look and feel.

We just finished that engagement, and it capped at $75,000. We will likely engage Momentum again for a third product, which is a web-based product associated with a company that we purchased at the beginning of this year. I'm in talks with our main contact at Momentum. We may or may not do that project. If we don't, it's not because of them, it's because we don't want to spend that money right now.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Momentum helped significantly with the overall look and feel of the application. Many of our users are going to be very interested in how to build these models and what the setup is for them, but Momentum didn't focus on those issues. Instead, they focused more on the aesthetics and the application interaction.

They worked on how menus are controlled and on how many things should be put on a particular menu. They looked at all of the configuration options that would appear on the left-hand navigation, how fly-outs are controlled, and how our detailed master is organized. They weren't responsible for the actual setting up of the model and the nuts and bolts of how to build a model, although that's of course a big part of what the users care about.

The application is not going to come out until 2017, but we do have a dozen or more advisory council customers, and we have shipped an early version to a couple of them. We had our annual conference in June [2016], and the feedback on the look and feel of the application has been very positive.

How did Momentum Design Lab perform from a project management standpoint?

They executed the project very well. The owner wasn't engaged on a day-to-day basis, but he stayed engaged enough so that we felt we weren't just sold and then left alone. We had one main designer who was working with our team. Once the initial understanding was put together and the teams got to know each other and how people worked, the project settled into a comfortable weekly rhythm.

We had meetings every week during which we would lay out what we wanted from Momentum for the next week. They would talk back and forth about that and come to an understanding of how our customers would use what we wanted, what the purpose was – they would just get a good feel for the requirement. They then would typically go off for about a week and work on that. They worked with an online tool that allowed them to build prototypes that are relatively interactive but not hooked up to the database – there's no code behind it. It provides a good idea as to what something is going to look like which, in turn, is what they would give to the developers.

We had our UI person on their team who was their main contact throughout the week for any follow-ups or questions they might have. Then we'd meet the following week. Momentum would show us what they did, and our team would provide feedback, perhaps suggesting some changes or modifications, then we would talk about what we wanted Momentum to do the next week. That cycle continued from start to finish.

What did you find most impressive about Momentum Design Lab?

Their project management was good. They did have a separate project manager as well who kept things on track. There was good transparency into the money, how it was being spent, and where we were along the way. That part was all good.

Ultimately, what distinguishes Momentum from others we've worked with is that they put together nice designs. We've had a lot of in-house attempts to execute designs for multiple products, and although what we did was OK, nobody got excited. That also holds true for external consultants we've used.

I would say that for the first time in the two-plus years that I've been here, the designs that Momentum put together got people, even our CEO, excited, even to the point where people said our other products should look like this. That's where the second engagement came from. We wanted to keep the identity of those other products but, in some way, be compatible with the look and feel of our flagship product.

Are there any areas Momentum Design Lab could improve?

If I were to give a reference for them, I wouldn't point out any red flags or anything someone would have to worry about. I think they're a little bit on the high side as far as price is concerned, but you get what you pay for. In the end, it's money well spent if you get a good design. I don't think in any way they're overpriced for the quality of the service they provide.

I don't really have any criticism. People can always improve in terms of communication, execution, and speed, but we never got complaints from anyone that we're going too slow or we're not getting what we asked for. I definitely give them high marks overall.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
    We have spent a fair amount of money on Momentum. We did get great value, however, so 4 might be a little low.
  • 4.5 Quality
    Service & deliverables
    Nobody’s perfect, and there’s always room for improvement. I would certainly give them marks of 90 percent or higher.
  • 5.0 NPS
    Willing to refer

Web UX Design for Large Accounting Firm

"We couldn't have done what we did without Momentum's involvement."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Aug. 2015 - Jan. 2016
Project summary: 

Momentum provided consultation for UX improvement. They conducted an initial evaluation, developed mockups, and assisted with completion and release of the new design.

The Reviewer
 
10,000+ Employees
 
San Francisco Bay Area
Partner
 
Verified
The Review
Feedback summary: 

The new design was well-received by the client's customers. Momentum delivered exceptional results on a short timeframe, and is highly recommended by the client.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

We're a very large organization, and one part of our business operates a web-enabled benchmarking platform. I'm responsible for that platform.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Momentum Design Lab?

The platform was built by very analytical people, and it wasn't particularly user-friendly. We needed help to improve the user experience of clients who were using the tool.

SOLUTION

What was the scope of their involvement?

Momentum was involved in a consultative standpoint as opposed to a build standpoint. First, they evaluated our existing platform. They then developed mockups and wireframes for potential new releases. Afterward, they worked with us to finalize the new release. Momentum also worked with our development teams to make sure that the project fit the overall design objectives.

How did you come to work with Momentum Design Lab?

I started scouting around to see who could help us, and they were the best. It was competitive, and we did not issue an RFP [request for proposal]. We were evaluating both internal and external options.

How much have you invested with Momentum Design Lab?

We have invested $50,000 to $200,000 with Momentum.

What is the status of this engagement?

We started in August of last year [2015] and wrapped around December or January. I haven't had the need to use them for support since then.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Our clients went from hating the tool to liking it. I have stats on that, but the feedback from our customers has been a 180-degree change.

How did Momentum perform from a project management standpoint?

I think Momentum performed well in terms of project management. I don't know that it was project management as much because it was more "get in, get it done, get out." We are a complex organization, with people from different groups and locations. There was certainly a cascade of folks, and there were different people responsible for the business and technology side. But, the number of stakeholders on our side was more complicated than that. Momentum needed to transition from working with a set of business folks to a set of technology folks on our side. I think Momentum did an excellent job of getting everything done, especially since we gave them a short timeframe.

What did you find most impressive about Momentum Design Lab?

We couldn't have done what we did without Momentum's involvement. Our interaction has radically changed how I view future development efforts. We had a very obvious blind spot around user experience that they were able to address. Moving forward, user experience is going to be the first thing to be considered, not after the fact. I have recommended Momentum internally to our other groups and would absolutely use them again if we had another project like that.

Are there any areas Momentum Design Lab could improve?

No – not within the scope of what we did. Momentum did exactly what we asked them to do and hit it out of the park.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    We went into this suggesting it was going to be aggressive. Momentum hit our timelines and, as things needed to shift or change, they dealt with that as I hoped they would.
  • 5.0 Cost
    Value / within estimates
    I can't compare them to others in the space per se since I haven't worked with any of Momentum's competitors. But, relative to the overall spend on the project and the value we got out of doing this, it was a 5.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I have already recommended Momentum.

UX for Digital Marketing Agency

"When we bring [Momentum] on to a project, we know that it's going to be done right the very first time."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$1,000,000 - $9,999,999
 
2006 - Ongoing
Project summary: 

Momentum assisted the client with their larger-scope marketing accounts. The client had partnered with them for several years for their extensive UI/UX expertise.

The Reviewer
 
11-50 Employees
 
Vancouver, Canada
Partner, Marketing Firm
 
Verified
The Review
Feedback summary: 

Momentum's ability to meet and exceed project needs has resulted in several return customers for the client. Their knowledge and experience in enterprise software surpasses their competitors.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

We are a full-service digital marketing agency. I am one of four partners in the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Momentum Design Lab?

We are mainly a marketing agency, and we had a few clients who had needs that were higher than what we could have provided at the time. Even though we had some UI [user interface] experience, we looked for a partnership with an agency that had UI/UX [user experience] expertise in the enterprise field. We naturally thought of Momentum as we've been working with them for a number of years already.

SOLUTION

What was the scope of their involvement?

We let Momentum take on some of our larger projects from beginning to end, especially if the work is outside our area of expertise. These are mainly UI/UX projects, particularly in the enterprise software field. Momentum handled the initial scoping, project management, resourcing, wireframing, and prototyping. They took care of all the needs of our clients as well as any needs from our side. Momentum also did user research, interface pattern recognition and UI testing. We've never done UI testing, and Momentum has a lot of experience in that field, as well as UI software comparisons. We worked on a project in the HTML field, and they were able to do a lot of the research about how people use HTML.

How did you come to work with Momentum Design Lab?

I've known David [Thomson], the founder of Momentum, for almost 20 years. We started our companies at about the same time, so we've always kept in touch. I admire his work ethic and the depth of his company. We've always tried to find opportunities to work together. When we bring David on to a project, we know that it's going to be done right the very first time. There has been very little handholding, if at all, for any of the projects that we've worked together.

How much have you invested with Momentum Design Lab?

We have invested $1 million in our engagement with Momentum.

What is the status of this engagement?

In the past decade, we've worked with Momentum on more than a dozen projects. Some are short term, lasting for a few weeks or months while others have been multiyear projects. Currently, we have one project that's been going on for a year and a half. There's always at least one or two projects going on at any one time that we're working together.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

The real evidence of Momentum's impact is the fact that our clients keep coming back month after month, year after year. One client has spent more than a million dollars with us, and we started another project with Momentum the last couple of weeks or so. All the clients that involved Momentum have been very happy with the results.

How did Momentum Design Lab perform from a project management standpoint?

Momentum's project management has been very seamless. Momentum uses an agile project management system, and they have a great scrum master. In fact, since working with them, we've adopted many of their processes. Even though we are mainly a digital marketing agency, their way of processing projects is something quite extraordinary. They are able to do a lot of work without layers of project management. Since they work so closely with engineers, their project management style matches the engineers' project management style.

What did you find most impressive about Momentum Design Lab?

Momentum is truly a world-class agency in terms of results and project management. Many companies claim they can do enterprise level of UI/UX, and they really can't. Momentum's understanding of the enterprise software field is second to none. My company is made up of around 40 people, and we know many of Momentum's designers and project managers. We admire the overall structure of the company. We've learned a lot from this relationship, and it has improved how we work internally.

Are there any areas Momentum Design Lab could improve?

Momentum is a world-class company, and they have a regimented system that works very well. There are very few people that work at that level. We could send them more work, but I think they like being a smaller agency. Even though they have been able to expand for some of our projects, we are probably three times larger than they are. I think there's a bottleneck on where they are now and how many people they could apply to a project. Momentum is trying to build up capacity, but building up capacity in the Bay area is challenging.

5.0
Overall Score We’ve always collaborated very well and we love the people who work with David. Whenever there’s a project that fits what they do, we always send work their way.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They have an agile system. We’ve dumped a lot of work on their laps at times with a relatively tight deadline, and they’ve always been able to deliver.
  • 5.0 Cost
    Value / within estimates
    Their cost is higher than most agencies, but the quality of work and the speed in which they do the work makes up for that rate difference.
  • 5.0 Quality
    Service & deliverables
    They’ve been very consistent in all the projects that we’ve worked with them on. Their professionalism and work quality has been second to none.
  • 5.0 NPS
    Willing to refer
    I refer them all the time. Anytime there is work that is appropriate for Momentum, they are on the top of our list.

UX Design for ChangeTip

"Momentum is exceptional in the breadth of their knowledge [and] the quality of their talent ... "

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Feb. - May 2014
Project summary: 

Momentum improved the user experience of the client's website. After initial user archetyping, they created new wireframes, templates, and style guides.

The Reviewer
 
11-50 Employees
 
San Francisco Bay Area
Nick Sullivan
CEO, ChangeTip
 
Verified
The Review
Feedback summary: 

The new template improved site conversions and user experience. Momentum was praised for their talent and knowledge, and has been recommended by the client.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Please describe your organization.

ChangeTip facilitates social media-based payments using Bitcoin and United States dollars in exchange for content that you love. You can buy your favorite YouTube artist a beer or a coffee through the comments, and then we handle the transaction.

What is your position?

I was the CEO.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Momentum Design Lab?

Before we brought Momentum on, we had a fairly ugly site, and we needed to reduce the complexity. Momentum came in and thought through the process from the user’s perspective, created a set of wireframes for us and produced a template for us that made the site look much more aesthetically appealing and professional.

SOLUTION

Please describe the scope of their involvement in detail.

They helped us at first with user archetyping, understanding what a typical user should want to experience. Then, we went on create information architecture diagrams. Then, they produced wireframes, a template, and a style guide and those were the final products.

How did you come to work with Momentum Design Lab?

I had worked with Dave [Thomson, Momentum Design Lab's CEO] at a previous company, so this was the third company that we’ve done work at together. I knew him from before he started Momentum.

Could you provide a sense of the size of this initiative in financial terms?

It was between $10,000 and $50,000.

What is the status of this engagement?

We worked with them from February 2014 through May 2014. We were just done with their services. We ended up taking on design resources in house.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

Based on the template that they gave us, we relaunched the site. Conversions went up. Based on what they did, the user experience was improved. Users proclaimed that the site was much better.

How did Momentum Design Lab perform from a project management standpoint?

I give them an A-plus. They did everything they should. They managed requirements well. They delivered on time and with no complaints. We had an assigned project manager, and we met about once a week digitally using Google Hangouts.

What distinguishes Momentum Design Lab from other providers?

Momentum is exceptional in the breadth of their knowledge, the quality of their talent, and their ability to reduce very complex problems into simple user interfaces.

Is there anything Momentum Design Lab could have improved or done differently?

No. Truly, they did everything very well.

5.0
Overall Score They were exceptional and nice to work with.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Everything was managed well and delivered on time.
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    Everything was perfect.
  • 5.0 NPS
    Willing to refer
    I refer people to them all the time.

Contracted Development Support for Former Software Company

"[Momentum was] a very good quality resource."

Quality: 
5.0
Schedule: 
5.0
Cost: 
3.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
2014 - 2015
Project summary: 

Momentum assisted the client with the development of a new product on a short turnaround. They were hired specifically to augment an existing team and provide UI expertise.

The Reviewer
 
1-10 Employees
 
San Francisco Bay Area
Marina Joseph
Former Senior Director of Business Operations, Attensity
 
Verified
The Review
Feedback summary: 

Momentum's involvement allowed the client to launch the new product in just nine months. They were responsive, experienced, and invested in the client's success.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Please describe your organization.

I worked with Momentum when I worked with Attensity, which was a text analytics product. The technology was bought by another company in February 2016, so Attensity doesn't exist anymore.

What is your position?

I was the senior director of business operations.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Momentum Design Lab?

About two years ago, Attensity was planning to launch a new product in the market, and we had to bring this product to market very quickly. Rather than hiring UI [user interface] designers and developers, we wanted to have an extension to our team. We had some front-end engineers, but we wanted to augment the existing team, so we used Momentum for that.

SOLUTION

Please describe the scope of their involvement in detail.

They provided us with a contractor who supported our team and helped with development of our product.

How did you come to work with Momentum Design Lab?

They had done some work with my company in the past. That was a while back. Then, when we had this need, we reached back out to them.

Could you provide a sense of the size of this initiative in financial terms?

It cost from $50,000 to $200,000.

What is the status of this engagement?

It started about two years ago and lasted about a year. The majority of the work took place in 2014.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

No, not directly, but it was helpful to have the resources that Momentum provided to take our product to market on time. We had a relatively short timeline of nine months. It was good to have the Momentum resource on our team so we could scale more hours without having to worry about hiring somebody. They were a very good quality resource.

How did Momentum Design Lab perform from a project management standpoint?

They did extremely well. There wasn't much project management required because we just needed one person as an extra addition to our team, but they were very responsive to whatever we needed. They very quickly gave us people and rates, and they worked with our budget – those kinds of things. They didn't need to do a whole lot of day-to-day project management but, once the resource joined our team, he was like an internal resource for us.

What distinguishes Momentum Design Lab from other providers?

Momentum was very responsive, very interested in helping us succeed, and possessed high-quality resources.

Is there anything Momentum Design Lab could have improved or done differently?

No, not really. We didn't do more business with them because of what happened, but that's not a reflection of Momentum's quality. It's more of a reflection of where my company was because the plan was to do much more.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 3.0 Cost
    Value / within estimates
    The cost was reasonable, but it was higher than we were willing to pay at that time. It was a little more above our budget. That doesn’t say our budget was reasonable, however.
  • 5.0 Quality
    Service & deliverables
    They have very good quality resources.
  • 5.0 NPS
    Willing to refer

UX Design and Development for Software Company

"They were certainly competent and very good in terms of meeting deadlines and organization of work."

Quality: 
4.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
4.0
The Project
 
$50,000 to $199,999
Project summary: 

Momentum Design Lab was hired for three separate user experience projects, two of which were design related and one that was development based.

The Reviewer
 
1001-5000 employees
 
California
Marilyn Hollinger
User Experience Manager at Guidewire Software
 
Verified
The Review
Feedback summary: 

Ease of communication with the Momentum team was highlighted as a strength. They are satisfied with the overall quality of work across all projects and the personal relationship that was formed. Integration of the development team with the client was cited as an area for improvement.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Please describe your organization.

My company is a software development company. We produce software products for the insurance industry that we sell and license to insurance carriers.

What is your position?

My position is manager of the user experience design team.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Momentum Design Lab?

On the initial project, we were actually doing a visual redesign of our core product, so it was a pretty big project. At the time, our UX design team was very small and didn't really have sufficient visual design expertise, so we needed to supplement our team.

SOLUTION

What was the scope of their involvement?

We've actually engaged Momentum in three different projects, so I'll talk through those. The first project was the one I just described, which was the visual design project. They were essentially creating a larger theme for our core products. They did quite a number of iterations on visual themes for my company to review and eventually incorporate into our product.

The second project involved getting some resources to develop the UI [user interface] work that they had done. The third time we engaged them was on a different project where we needed a few icons designed. It was a relatively small project where we needed seven icons.

How did you come to work with Momentum Design Lab?

I don't remember how we got in touch with them – it was five years ago [2011]. I had talked to several different UX consulting firms and chose them over the others.

How much have you invested with Momentum Design Lab?

The first project was less than $100,000. The second one was probably about that size, too. The third one was about a $15,000 project. It wasn't that big. Our total spend was probably right around $200,000.

What is the status of this engagement?

The first project was about five years ago, the second one was about four years ago, and the third one was earlier this year. I don't have an active engagement with them at the moment.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

I don't have statistics, but I can tell you that Momentum satisfied our needs in those first two projects so that I thought to call them back on that third one. They completed the work that we needed on time with good quality. They were certainly competent and very good in terms of meeting deadlines and organization of work. We use Basecamp to communicate, and they're very good about posting things there and keeping us informed about what's going on.

We had a lot of positive feedback on their design work. Internally, the last set of icons was for a couple of internal development tools, and the team is quite happy with the designs. They're using them now.

How did Momentum Design Lab perform from a project management standpoint?

The first and third projects went very well. Again, they kept us informed. The second one that involved development resources wasn't as smooth as the others, and I want to make sure to mention this. The developers who were working on it didn't seem as well integrated with our team. At that point, we needed people who had UI development expertise to help us through some humps because we were developing our own expertise in-house, and it wasn't as smooth as it could've been. They weren't as communicative. It wasn't bad, but it didn't go as smoothly as in the other projects.

What did you find most impressive about Momentum Design Lab?

They are easy to communicate with. I never felt like I was passed around. In some companies, you're talking to one person, and then you have to talk to somebody else to get something done. Then, that person can't make decisions, and so you're going back to somebody else. I didn't get that sense here. I was dealing with one person and that person was my contact, and they had the ability to make decisions or at least get back to me quickly. I liked that – the personal relationship aspect.

Are there any areas Momentum Design Lab could improve?

I did mention the responsiveness problem in the second project. Other than that, no, I thought they did well. I thought they had the right people on the job. 

4.5
Overall Score I thought it was pretty good. I would call them again if I have another question or another need.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
    They were a little on the pricey side, but the results were good. It’s probably possible to get good results with a little less money.
  • 4.0 Quality
    Service & deliverables
    The only reason it’s not higher is because of the issues with the development project. The design projects they did great on.
  • 4.0 NPS
    Willing to refer
    If my colleague were looking for a UX designer, I would recommend them. If they needed UX development, I’d ask them to have a better process for finding the right people.

UX Design for NTT Innovation

"It's easy to talk with them about our product because they know what's happening in the enterprise market."

Quality: 
5.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Sep. - Dec. 2015
Project summary: 

Momentum assisted with a UX design for the client. They were involved with the project from inception and consultation through final design and coding.

The Reviewer
 
5,000-10,000 Employees
 
Silicon Valley, California
Toshiyuki Hayashi
Senior UX Designer, NTT
 
Verified
The Review
Feedback summary: 

Momentum's work has improved the client's reputation with their parent companies. They were praised for their flexibility and expertise.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Please describe your organization.

My company is NTT i3. We provide a global network. My group is working on an SDN [software defined network] solution.

What is your position?

I am the senior UX [user experience] designer. 

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Momentum Design Lab?

In this company, I do both UI [user interface] development and UX design. I have to work more on the developing side, so I need more help on the UX side. 

SOLUTION

Please describe the scope of their involvement in detail.

First, they started consulting our project status. One thing I really liked was that they are very practical. They tried to accommodate our project goals, status, and schedule. They tried to fit our project status, and then did the wireframing and mockups for the design. Then, we discussed our goals and then finally we agreed on their proposal for the wireframe and started the visual design. They provided the HTML code for our project.

How did you come to work with Momentum Design Lab?

Joe [Preston], who worked for Momentum Design Lab at the time, organized an enterprise UX meet up in the Bay Area. That's where I got to know Momentum Design Lab. They understand enterprise customer issues, and they're knowledge is very fitting to our solution.

Could you provide a sense of the size of this initiative in financial terms?

The project budget was around $120,000.

What is the status of this engagement?

The project started in September 2015, and it ended in December.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

Our product is not yet for ready for market. Our company is the center of the NTT group. We provide our product to other NTT-owned companies. We don't have any kind of statistics or metrics but, because of the work Momentum has done, we developed a great reputation from our parent companies. I appreciate their work in that regard.

How did Momentum Design Lab perform from a project management standpoint?

They are very flexible. They do agile-style design. I changed the project a couple of times, but they followed the changes with ease. They try to stick to the project status and goal. They are very flexible.

What distinguishes Momentum Design Lab from other providers?

I have worked with other design agencies for other projects. Momentum knows a lot about enterprise industries and about what's popular in the enterprise market. It is easy to talk with them about our product because they know what's happening in the enterprise market. Other agencies are good for the consumer market, but they don't have much knowledge about the enterprise market.

Is there anything Momentum Design Lab could have improved or done differently?

No. I'm very happy as far as their work. They are still a small agency, so if they had more people, they could have finished the project faster. They could expand their company to do more, but that would be it.

5.0
Overall Score They were very friendly. They try to understand our product and they were very supportive.
  • 4.0 Scheduling
    ON TIME / DEADLINES
    For wireframing and visual design, they kept the schedule. For HTML coding, they were very delayed for delivery.
  • 5.0 Cost
    Value / within estimates
    They were more expensive than I thought.
  • 5.0 Quality
    Service & deliverables
    They provided exactly what I wanted.
  • 5.0 NPS
    Willing to refer
    I have already recommended them, especially for enterprise solutions.

UX for Cybersecurity Startup

"I always felt like we had a lot of personal touch and attention."

Quality: 
4.0
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
4.0
The Project
 
$10,000 to $49,999
 
Oct. 2014 - June 2015
Project summary: 

Momentum created several investment presentation products, including graphic and visual designs, web layouts, and UX and UI mockups for prototype applications.

The Reviewer
 
11-50 Employees
 
San Francisco Bay Area
Chris Finan
Cofounder and CEO, Manifold Technology
 
Verified
The Review
Feedback summary: 

The effectiveness of Momentum's designs contributed to an increase in the client's investors. The company was lauded for its professionalism and methodology to production.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Please describe your organization.

I am the cofounder and CEO of Manifold Technology, a B2B [business-to-business] security product company. We're early stage, and we've got about a dozen people.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Momentum Design Lab?

As you might imagine, trying to communicate the value proposition of a back-end cybersecurity tool is pretty challenging, particularly telling the story visually. We had some very complex concepts that we wanted to convey visually, and we started working with Momentum probably more than a year ago to help us tell the story using keynotes and some website materials.

SOLUTION

Please describe the scope of their involvement in detail.

There were a couple of things that they helped us with. They created some visual and graphic designs for multiple product pitch decks as well as presentation materials. We used their visuals for website layout. Then, they did some UX [user experience] and UI [user interface] mockups for a couple different prototype applications that we had developed.

How did you come to work with Momentum Design Lab?

I want to say they were referred to me by somebody. I met Henry [Swasey, project manager at Momentum Design Lab] early on and was impressed with his approach. Then, we got to know more of the team. I can't remember how we initially got connected.

Could you provide a sense of the size of this initiative in financial terms?

It was $10,000 to $50,000 during the course of six months.

What is the status of this engagement?

It began probably in late fall of 2014 and ended mid-2015.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

Like I said, we're still pretty early stage, so we don't have many quantifiable results. We've since hired and built out our own design team, so we haven't worked with them in the past year, but when we were relying on them for a lot of our design work, we were definitely using a lot of what they developed for external pitches and things like that. There's no doubt that they helped us raise money. We raised money from some institutional investors. They probably helped us early on get some customer attention, but quantifying that is pretty tough. Much of what they developed was for external consumption.

How did Momentum Design Lab perform from a project management standpoint?

Momentum was really professional. I liked their approach and the methodology that they used. It was very well organized. One of the things that attracted me to them was their overall professionalism and methods. Sometimes, I'd call them up, and I would need them to put a rush on things, and they would bend over backward to help us.

What distinguishes Momentum Design Lab from other providers?

It was a couple of things. First, we've dealt with a couple different design firms, and Momentum is a very good value. They're very attentive to their clients' needs and to details. There's a personal touch in that they're willing to work with you to surge when you need them to, so it still feels like a small shop even though they've grown into a fairly well-established business. I always felt like we had a lot of personal touch and attention.

Is there anything Momentum Design Lab could have improved or done differently?

It's hard to say. Many weaknesses were probably on our side just because we were early stage and often things were changing quite a bit. They were very adaptive, and I don't really have anything bad to say other than we weren't very mature at that point, so much of what they developed for us eventually was overtaken by other things. I was very pleased. I don't have a bad thing to say about them.

4.0
Overall Score – Overall, it was very positive.
  • 4.5 Scheduling
    ON TIME / DEADLINES
    – I never had a problem with that.
  • 4.0 Cost
    Value / within estimates
    – The offer very good value.
  • 4.0 Quality
    Service & deliverables
    – Overall, it was solid quality. There were very few times where I had things that I wanted redone or changed.
  • 4.0 NPS
    Willing to refer
    – I would definitely recommend them and I have.

UX Design for SaaS Company

"For Momentum, value was paramount and project management was key."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
May - Dec. 2015
Project summary: 

Momentum was hired to design updated UX services for one of the client's accounts. Their designs helped the client creat future user experience platforms.

The Reviewer
 
1-10 Employees
 
Kansas City, Missouri
Jon Farr
Chief Software Architect, 3N1 Solutions
 
Verified
The Review
Feedback summary: 

The products recieved positive feedback from the account becasue they reduced work and redundancies while improving capabilities. Momentum was praised for their adaptability and project management.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Please describe your organization.

I am the chief software architect at 3N1 Solutions. We help clients build secure enterprise software.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Momentum Design Lab?

We partnered with Momentum as a UX [user experience] design partner for the first phase of a software project for one of our clients.

SOLUTION

Please describe the scope of their involvement in detail.

They provided UX design services to complement the database architecture that we were providing for a client. The project was to transform a legacy system that was about 20 years old. Momentum worked with the client alongside of us as we remodeled the data. It was more of a transformation type of a project. Momentum was providing user experience design services that allowed us to create the future user experience for this new system.

How did you come to work with Momentum Design Lab?

We were searching for a business partner for several years and had done several interviews with companies for the type of partners that we wanted to work with. Momentum had a great track record. They had worked with many Fortune 500 companies through the years. The difference for most companies is when you have a collection of talented, smart, focus-driven people working together it doesn't just make the job much more fun but it makes it easier to cross the finish line. They've got a very talented group of people. They're very focused on what they do, and they've got a good approach. I'd say not just a good approach, but also a very repeatable approach that delivers results.

Could you provide a sense of the size of this initiative in financial terms?

We've spent somewhere between $250,000 and $500,000.

What is the status of this engagement?

We started with the one project in May 2015 and finished up in December. We were actually making good progress, but the client had some internal business direction changes, and we had to put the project on hold. They're getting ready to start it back up again in August [2016]. That was not due to any of the work we were doing. They were very complimentary of the work that we were doing – both on the database side and the UX design side.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

We got some feedback from our client after showing them our designs. They were able to see many of their problems being solved as these new mockup screens were being presented to them. They were very excited because they saw an elimination of work and elimination of redundancies, plus an addition of good capabilities. I think the actual business users were frustrated when the project was suspended because they saw the results of us transforming the data and transforming the user experience. We created more scalability.

How did Momentum Design Lab perform from a project management standpoint?

They were very solid on the project management side. Momentum understands very well not just the project scope of what we're trying to do, but the process and methodology and why it's so important. They're very patient because, many times, companies will want to do a variation of something, and they have their own ideas about how they want to approach it. Momentum is very adaptable. They patiently help the client understand where things can be corrected as the project starts to take different directions.

That's the one thing that impressed me most about Momentum. They were focused on the value of every dollar that was spent and they absolutely did not want to burn money from a client without providing value. It goes against everything they're about. We were in the same boat, and that's why we enjoyed working together. Neither one of us wanted to be unproductive with our time. For Momentum, value was paramount and project management was the key to that. Without solid project management and communication following a very repeatable process and approach, it makes it very difficult to cross the finish line.

What distinguishes Momentum Design Lab from other providers?

Passion is number one. They're very passionate about what they do. They don't try to dabble in everything, they focus on a core set of services, which makes them very good at what they do. Also, it's their core integrity. There are companies that will talk about integrity, and then there are companies that perform where you see integrity lived out in what they do. Momentum has a tremendous amount of integrity as a company in the way they deliver their services.

Is there anything Momentum Design Lab could have improved or done differently?

I think the challenge with this project specifically was that we were working with a client that did not have much exposure to user experience design. Momentum had previously done most of their work with companies that were very familiar with it. I think the only thing that could have been better was how to educate a business that had no idea what user experience design was and show them the process and value. That was an experience they hadn't come across yet, and I think that's probably something they've focused on improving.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They were adaptable and focused on projecting timelines based on changing business parameters. Once they were able to estimate that timeline, they were very good about finishing those timelines.
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    They understand what they're doing, they have high-quality individuals, they have a good delivery model, and a solid process and repeatable approach.
  • 5.0 NPS
    Willing to refer
    I am highly likely to do so.

UX Designs for Healthcare Company

"I will not look for any other agency [for future projects]; it will just be Momentum."

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Jan. 2015 - June 2016
Project summary: 

Momentum designed a new portal strategy that combined excellent visual design and enhanced user experience. They completed every step of the project, including the intial wireframes.

The Reviewer
 
200-500 Employees
 
Burlington, Massachusetts
Director of User Experience, Healthcare Software Vendor
 
Verified
The Review
Feedback summary: 

Momentum had an in-depth understanding of the industry and its consumers. They produced five themes and approximately 30 screens, with an average turnaround time of two days.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Please describe your organization.

My organization is a healthcare software vendor specifically targeting the payer space.

What is your position?

I am the director of user experience for three of the five products that we have.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Momentum Design Lab?

Initially, it started as staff augmentation. I was focusing more on our UX strategy, and I needed help in terms of production and output based on ideas and concepts of wireframes we had.

SOLUTION

Please describe the scope of their involvement in detail.

Without taking much spoon-feeding, Momentum is able to take sometimes very vague requirements and come back with two or three concepts for us to review. They primarily give us great visual design in combination with good user experience paradigms. I like this model because, usually, you have to give finalized wireframes to design firms, and they come back with styles and a color palette, but you get more with Momentum.

They helped us design our new portal strategy based on the latest consumer-based approach of reaching out to customers who want their healthcare information. Momentum understood the healthcare space well and, once we explained the personas to them, they solved that problem while giving us other ideas, too. They didn't hesitate to provide their own ideas and suggestions. We didn't have to explain it to them what consumerism means – they got it. Momentum has great experience but, at the same time, they did a little bit of research on their own to understand the nuances of our industry. They got it.

How did you come to work with Momentum Design Lab?

When I joined, we already had a relationship with them, but they were not engaged properly in terms of their skills. Very quickly in my first engagement, I realized they were much better than what we were using them for. They can be leveraged, partnered, and collaborated with much more effectively. Then, instead of sidelining them, I tried to use what they had to offer, and it worked out well.

Could you provide a sense of the size of this initiative in financial terms?

We've spent less than $10,000.

What is the status of this engagement?

I personally started working with them in January 2016, but they had already been engaged a full year earlier. My project had been going on with them since January, and it just wrapped up [June 2016]. We might try to grow our own UX team, but if we need more staff augmentation, I will not look for any other agency. It will just be Momentum.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

They have produced five themes for us and about 25 to 30 screens. Turnaround time is good – usually two days average. Weekly, I did not have to engage with them more than two hours to move the project forward. Their leadership is good enough to move things further along. From that perspective, the metric of having to engage with them on a weekly basis is a positive for me.

How did Momentum Design Lab perform from a project management standpoint?

It was great. Whenever a task or milestone was done, I would get an email telling me how many hours we had left. We were always informed on about a weekly basis. At times, when I thought having a meeting wasn't necessary because we knew exactly what we wanted, we just gave it to them, and they took care of it. The project management was receptive, and they were flexible. Usually, I don't see that, but Momentum folks really adjusted at times when we wanted to be mindful of our hourly cost.

What distinguishes Momentum Design Lab from other providers?

They are very responsive in terms of our needs, and they understand it. Their approach is best suited for me because I'm a user experience professional, so I like to do a lot of A/B testing, and I just did not have time to create designs. I gave them a wireframe, they came up with three different concepts and color schemes, and then I took that and tested it with 15 users. It saved me a lot of time, and I got very good feedback.

They use this approach very well, and they insist on this approach because it has served them well. There are other firms I know that will only do visual designs and require much more collaboration and guidance. Momentum initially will burn through the hours very quickly, but it'll be worth it in terms of giving you a lot of options. I think that's a good approach that they use, and then they rotate the designers from project to project, which also keeps the innovation going.

Is there anything Momentum Design Lab could have improved or done differently?

At times, maybe turnaround time for certain designs, but I wouldn't take that as a negative. I understand they were working on different projects and not just our project. There were days when I thought they could come back in two days rather than four, but then you take it with a grain of salt.

5.0
Overall Score They can be very flexible and tailor toward exactly how you want them to work, so that's a great asset.
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    They are pretty reasonable. I don't control their budget, but if I was to, I would not hesitate.
  • 5.0 Quality
    Service & deliverables
    We were very satisfied with how they take instructions and how they envision. They have the capacity to think for themselves if you utilize that capacity.
  • 5.0 NPS
    Willing to refer
    Very likely.
Verification

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Verification Level
Gold
VERIFIED
Business Entity
Status
Active
Jurisdiction of Formation
California
ID
C2484536
Date of Formation
Dec 11, 2002
Source
State of California
Last Updated
Feb 22, 2019
Payment & Legal Filings
Bankruptcy
No
Tax Lien Filings
0
Judgement Filings
0
Collections Count
0
Last Updated
Jul 22, 2019
Client Reviews
VERIFIED CLIENT REVIEWS
46
OVERALL REVIEW RATING
4.8
Source
Clutch
LAST UPDATED
September 5, 2019