Your Reliable Technical Partner
Mind IT Systems is a reliable & goal-oriented software development company in India, focusing on building custom software to ensure success through close collaboration, expertise, and maturity. We focus on building custom mobile and web applications, and our core expertise lies in Industry 4.0 technologies like Artificial Intelligence & Business Intelligence reporting. We are a trustworthy team augmentation partner and a dedicated offshore development center for our global clientele.
What distinguishes us from the rest is our ability to look beyond technologies and deliver innovative & progressive solutions to empower the client's business. We operate with complete transparency to help establish trust and ensure success!
Technologies:
- Android
- .NET
- Java
- iOS
- AngularJS
- ReactJS
- OracleBI
- Artificial Intelligence
- React Native
- PHP
Domains:
- HealthCare
- Supply Chain
- Education
- Publishing
- Fintech
CRM:
- SugarCRM
- SalesForce
headquarters
other locations
Focus
Portfolio
CU Solutions Group | Gazelle | Wiz IQ | India Today | Educomp | Sujata Mixers | Microsoft | Creativeway Technologies | Prabhat Prakashan | Forensic Science Laboratory | Hong Ngoc Group | Akwa
Data Collection and Reporting Information System
A Web-based Data Collection and Reporting Information System (DCARIS) for Opioid peer support specialists for tracking Opioid users through the intake to recovery. The clients are onboarded by support specialists including who then track the abuse history as well as Suicide Severity Rating, Anxiety disorder tracking, Patient health questionnaire, Quality of Life Enjoyment and Satisfaction. Basis this, clients can be referred or routed to appropriate agencies/providers. Federal assessments are also recorded.
The central goal of this application is to aid the national practice center (funded by CDC since 1999) is to develop leadership, policy training, and telehealth initiatives that support the health and wellness of people with disabilities. The system follows HIPPA guidelines and encrypted HL7 based messages interchanging.
SKOODOS - School Info Aggregator
Skoodos is an online school information platform that has thousands of schools listed in which parents can filter on various criteria. The app shows recommendations based on parents’ inputs to help parents decide the best school for their child. The platform targets low to medium budget schools who may not have their own websites or online presence and hence are not reachable for a bigger audience. They note only collect but also rate schools on a 7 point criteria as an independent assessment body to help validate things for parents & build their confidence.
The platform consists of a .NET based web application & an Android application which is under development.
Our role: Right from conceptualizing to design, development & deployment.
SugarCRM Development, Support & Upgrade
CU Solutions Group is a credit union service organization offering leading edge products and services in the areas of technology, marketing, HR performance, and strategic advisory. Company is dedicated to the credit union mission and is reflected through service excellence to more than 3,400 credit union clients, credit union system partners and credit union leagues spanning 48 states.
SugarCRM is getting used at the backend to handle all the business processes, workflows, reporting and analysis. Below are the major functionalities we are developing and managing in the CRM system.
- Marketing Automation
- Sales Automation
- Service Automation
- Business Process
- Integration with Accounting System
- Data Archiving
- Reporting Engine
The 2nd project we are doing for CU Solutions is an up-gradation project where we are upgrading SugarCRM version 7.6 to Version 8.0.2.
Hospital Management | Information System
Complete healthcare record management and hospital management system for very large private hospital chain. Technology being used is .NET, Java, Couchbase, ElasticSearch, Kibana, MySQL. The modules built are:
- Emergency
- Billing
- Insurance
- Appointment Scheduling
- OPD Management
- EMR
- Templates
- Lab Medicine
- Pathology
- RIS implementation
- Operation Room
- Outcomes Mgt.
- Utilization Management
- Labor and Delivery
- Inventory
- Pharmacy
- Notifications, Alerts and reminders
- Specialty Diagnostics
- Nursing Services
- In patient management (ADT)
- Patient Portal
- Security Management
eCPAT – Electronic Community Park Audit Tool
The CPAT was developed as a tool that would enable diverse community stakeholders to audit local parks for their potential to promote physical activity, with an emphasis on the tool being user-friendly and focusing on youth physical activity. The application helps the user to capture all the amenities available inside the park. The capturing will be done by the auditor of an organization using mobile application. The auditor has to visit the park and answer all the questions available in the application and take pictures wherever required. Once the auditor submits the audit, it will then be visible to all the users who visit the CPAT portal.
Container Optimisation | Supply Chain Solution
It helped transform a logistics company’s distribution capabilities by building a next generation space optimization tool. We built a web based solution in Java that was integrated with Oracle Demantra an ERP solution being used by the client. The application pulled data from this ERP, applied calculations on top of it and recommended the best orders to fit in any given container, while allowing modifications to take care of the exceptions.
Product Database & Search Application
Application to maintain and search the product information, customer & invoice details.
The data was extracted from the client's legacy system built on oracle.
Prabhat Prakashan | Expense Management System
Web & Mobile application to add, approve and manage advance received and expenditures made by Branch Offices and Sales Team.
The project consists of a web application as well as an Android Mobile application (only for field & Sales team for entries of advance received and expense made). It is a custom application built for a Publishing House. The structure and the flow are designed as per the client requirement and processes. The product management was completely handled by us including the requirement elicitation.
It allows the Headquarter to keep a bird’s eye view on the whole team and make the life of account office easy by giving them effortless access to collate all the data with supporting documents (user can add supporting bills or document with the expense or advance entries). The application also provides custom reporting as per the user role.
SMC 3D Model Application
The SMC 3D Model Application is developed as a tool that shows the live status of industrial equipment. The equipment contains valves, cylinders, pumps, etc. Whenever an error occurs on any of the equipment, the display shows the particular component in red color. simultaneously, an error message will be sent on mobile and email.
Using this application user can switch off / switch on the equipment, valve counts and enable/disable the circuits.
Machine Diagram Builder & Controller
The tool built by us helps manufacturing customers create virtual diagrams of the shop floor while adding programmable components that can be tracked and controlled via the associated web application. The builder allows users to drag and drop elements to create entirely customizable layouts which the supervising team can use to see what machine or component is working well and which may have raised an alert.
Tech used: HTML5, Bootstrap, .NET MVC, Javascript, MySQL, Interact JS framework
Interne Chatbot | AI Powered Attendance Mgmt
Interne, the AI-powered chatbot, is made for internal use. The user can:
- Mark their attendance
- Apply for leave
- Check applied leave status
- Check past records and upcoming Holidays or office events
Interne is used by all the employees for quickly getting answers and accessing relevant info. The chatbot makes use of Dialogflow API V2 which primarily acts as the bot engine using algorithms for natural language processing to get the intent from the user’s input.
AI Powered Bot | Integrated with HRMS
Deep integration of ChatBot with your existing HRMS systems. You can decide which all areas you want to open up through the Bot. The conversational interface design of the bot makes it a perfect solution. The advancement in natural language processing technology combined with sentiment analysis can help managers in finding easy-to-miss patterns hidden deep inside the data, which in turn helps in better workforce management.
We have implemented our AI powered Bot for the following:
- FAQ on Company Policies
- Common Questions
- Benefits Enrollment
- Annual Reviews/Assessment
Other possible implementations of Bot in Human Resource Management:
- Recruitment
- Onboarding
- Admin (Salary/Reimbursement)
- Employee Training
Mobile-based solution to enable employees gets quick answers to certain standard questions so as to enhance employee engagement and satisfaction.
Air Quality | Monitor AQI
The app shows air quality index for any city on a map so you can either search or use the map to check AQI for that area. Details show the index and 6 major pollutants being tracked along with health advisory for the same. AQI Historical data for last 7 days depicted on a chart to highlight the trend.
User can mark certain spots as favourites and monitor easily/ get alerts from the app.
Features:
- Air quality index on map
- Air quality index by city
- Air quality index data for - 10,000 stations in 800 major cities from 70 countries
- AQI trend for last 7 days displayed on station details screen
- Monitoring of 6 key Pollutants: PM2.5, PM10, Ozone, Nitrogen Dioxide, Sulphur Dioxide and Carbon Monoxide
- Ad-Free: no ads to bother you
- Complete Health Index chart available for reference
- Get pollution alerts for your favourite spots
Play Store Link: https://play.google.com/store/apps/details?id=com.minditsystems.app.airq...
Forensic Science Lab | Case Management
Case Automation System used by multi disciplinary Govt. forensic lab for lifecycle management of all the exhibits, tests and evidences, while utilizing working practises to aid timely analysis.
Prabhat Prakashan | B2B eCommerce
Availble to all the distributor and reseller for bulk order and fulfillment time with realtime information of inventory and its location.
Friendz | Geo Social Companion
Friendz lets you stay geo connected with your friends & family with Location Tracking, Proximity, Directions, Alarms, Location Map in Call, Social Media & more. Friendz is the best free GPS based app that lets you find your groups on the map & keeps you notified.
Prabhat Prakashan | AI Chatbot for Inventory
A Chatbot made for quickly getting answers and accessing relevant info. The chatbot makes use of Dialogflow API V2which primarily acts as the bot engine using algorithms for natural language processing to get the intent from the user’s input. The bot makes use of:
- Natural Language Processing for enhanced customer experience
- Conversational UI for ease of communication
- Keyword Extractor to judge user’s intent & take appropriate actions
- Omni-channel presencefor round the clock responsiveness
After getting an intent from Dialogflow, the bot queries multiple back-end systems, processes the information and presents it to the user almost in an instant.
The bot has access to the supply chain management systems being used in house and hence is able to share stock/ inventory info on the go while hiding away all the complexities behind the scene.
K-12 School ERP Solution | P2CConnect
P2CConnect is a cloud based application which caters to School-Parent Communication, Academic & Examination, Result Generation, School Fee & Transport Management and Library Automation with Mobile App (android) for Parents and Teachers.
ETL Tool | Orcale Hyperion
Custom Extract-Transform-Load tool for facilitating Hyperion Integration with Oracle De-mantra. Developed in JAVA for applying transformations to resolve Data formats issues while providing high level of Performance.
Digital Right Management - ePrabhat
Custom DRM solution for securely providing eBooks to institutes which includes .NET MVC based multi-vendor web platform for the admin to manage institutes, their licenses, books, etc. and windows based eReader that allows institutes’ students to read the authorized eBooks.
Crypto Aware - Bitcoin and Altcoin Notifier
The app offers real time updates for seamless experience and handy lookup for anything and everything regarding crypto prices. It lets you stay on top of the market volatility with the app providing you alerts and ability to monitor jumps and drops.
DND India - SPAM reporter
The DND app lets you register your mobile number with the NDNC registry and manage your preferences in just a few taps. You can report the unwanted SMSes/ Calls to TRAI from this app and even view a list of reported items.
Note: This app is only for India.
Spell Master - Best English spelling game for kids
A fun way to help your kids learn spellings. The Spell Master Android app is designed specifically for young kids who are adept at identifying pictures but need to work on spellings of those words. The app is very cheerful and easy to use with simple navigation and lots of ways to get help.
Reviews
the project
Mobile App Dev & CRM Integration for Home Loans Provider
"I have not come across a challenge they couldn't resolve."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I'm the CIO for India Shelter Finance Corporation. Providing mortgage and home loans, we're regulated by the National Housing Bank, which is a subsidiary of the Regional Bank of India. Our loans are called affordable housing loans.
What challenge were you trying to address with Mind IT Systems?
We needed help with mobile app development for our organization.
What was the scope of their involvement?
They have been developing mobile applications for us. One app is for technical evaluation. Whenever we give a loan to a new customer, we have to evaluate the candidate. Our team used to do it on a piece of paper only to put those values into our system later. Mind IT has developed a mobile app that streamlines that process. It's integrated with our Salesforce CRM system.
They're now working on a customer onboarding portal. With it, customers can come to our website and apply for the loan online through a form. They can fill in their entire application and upload all the required documents. We can then underwrite those documents and process the loan faster.
What is the team composition?
We work with the CTO, an account manager, and a team lead, as well as a UI/UX designer. I have also interacted with one person from the sales team.
How did you come to work with Mind IT Systems?
They got in touch with me through an email. I liked their portfolio and site, so we gave them a test project. For that process automation, we gave them a task which was to be done in three days. They were able to deliver within three days, and we were happy with the service. We started giving them more contracts.
How much have you invested in them?
We have spent around $14,000
What is the status of this engagement?
The project began in March 2018, and it is ongoing.
What evidence can you share that demonstrates the impact of the engagement?
The quality of service is good. They spent a lot of time on requirement gathering, which was very important to their success. They're a technical team that has the skills and resources to modernize systems. Everything is good, and they retain their people.
How did Mind IT Systems perform from a project management standpoint?
I communicate with them at least once each week through an update call. My team members talk to them almost daily. We use Google Meet and Zoom to communicate. Mind IT largely delivers on time, even if things get complicated on our end.
What did you find most impressive about them?
Their technical expertise is very impressive. So far, I have not come across a challenge they couldn't resolve.
Are there any areas they could improve?
No, all is good.
Do you have any advice for potential customers?
They're a friendly, knowledgeable team.
the project
Mobile App Dev for Public Sector-Focused Software Firm
“I suspect that they have a strong management team that holds their developers to high standards.”
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the CEO of a financial software development company. We primarily serve the public sector in our development. We’re a small business with a five-person team.
What challenge were you trying to address with Mind IT Systems?
We enlisted their help in developing a mobile app that serves the subsidized housing sector in Ireland. Local governments own and rent out houses, which are inspected before being leased to low-income residents.
What was the scope of their involvement?
Mind IT Systems is developing an Android app that facilitates the house inspection process. Inspectors can use the app to log areas of damage. That information is then sent to a contractor who’s responsible for the necessary repair work. The app interacts with the user’s environment through a 360-degree camera.
The app has a .NET web component. The web application allows for the local authorities to manage and allocate the tasks native to the inspection and repairs process. It’s connected to a portal where contractors can provide quotes for their services.
Mind IT Systems provided us with wireframes before launching into development.
What is the team composition?
We’re working with a designer, a .NET developer, and a dedicated Android developer. While we were also assigned a project manager, we’ve been communicating primarily through the lead developer.
How did you come to work with Mind IT Systems?
We found Mind IT Systems online upon googling “software development India”. While we were faced with an overwhelming number of choices, we were attracted to Mind IT Systems because of their Clutch reviews. That led us to reach out to them and kick off the partnership.
How much have you invested with them?
The cost so far has been around $22,000.
What is the status of this engagement?
We started working with Mind IT Systems in June or July 2020, and we’re halfway through the project.
What evidence can you share that demonstrates the impact of the engagement?
We’ve received an early iteration of the mobile app, and we’ve been happy with their work. We’re anticipating excellent developments, but so far, so good.
How did Mind IT Systems perform from a project management standpoint?
They’re exceptional in this respect. They’re proactive in giving us updates, as opposed to waiting for us to follow up with them. That’s a rare but valuable quality.
What did you find most impressive about them?
They do everything well. I suspect that they have a strong management team that holds their developers to high standards.
Are there any areas they could improve?
No, there’s nothing I could think of offhand.
Do you have any advice for future clients of theirs?
Clients should just be upfront with them. There were a couple of things that we didn’t like, and we just told them.
the project
Staff Augmentation for Middleware Software Provider
“They’re practiced, practical, and pragmatic.”
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the principal owner and architect for CMEnt Software, Inc. It’s a middleware provider of backend services for existing applications.
What challenge were you trying to address with Mind IT Systems?
Essentially, we were looking for staff augmentation. We had a lot of projects and needed support in completing various tasks for our third-party clients.
What was the scope of their involvement?
They assisted in project management, specifically in projects that called for high levels of organization. Their team also provided technical expertise in both web and mobile development. Even though they were unfamiliar with some of the third-party tools being used, they were quick to get acclimated. All the work was done remotely.
What is the team composition?
We brought in a part-time project manager and three developers.
How did you come to work with Mind IT Systems?
We looked at a number of agencies. Historically, we’ve worked with various consulting agencies, both locally and internationally. As a result, we had a thorough vetting process and was particularly looking for expertise in HTML Template Language (HTL).
Within the first five minutes of discussing our challenges and goals with them, I knew that they were exactly the right fit for us. It was a unanimous internal vote that led us to work with them.
How much have you invested with them?
We’ve spent somewhere between $50,000–$100,000.
What is the status of this engagement?
Our ongoing relationship was contractually kicked off in October 2019.
What evidence can you share that demonstrates the impact of the engagement?
Customer feedback has been very positive. They’ve never missed a deadline and have always delivered within budget.
Their management is exceptionally structured. There is a solid collaboration between their project manager and the main architect, both of whom are very well-rounded. I get the sense that the high-level partners had robust experience in both the technology and their industry. The developers, too, are extremely proficient.
It's important for me to feel that I could rely on a vendor long-term, instead of getting another consultant every time I have a new project. They deliver that sense of security and retention.
How did Mind IT Systems perform from a project management standpoint?
I think we can attribute the success of their work to the mindset of the management team. The project manager, in particular, is just stellar. That PM doubles as a UX/UI quality assurance, which has been awesome.
What did you find most impressive about them?
They’re practiced, practical, and pragmatic. They don’t ask questions twice; the phenomenal level of their organization ensures that.
Are there any areas they could improve?
No, not really. They rise to the challenge every time. In regards to room for growth, it’d be great to explore those areas together as we take on new projects.
Do you have any advice for potential customers?
Get in front of the roadmap. If you want meaningful success, build your backlog out quickly, because they’ll hammer down on it. They will execute and deliver.
the project
CRM Development for Water Purification Firm
"They brought me up to speed in ways that I was able to easily comprehend."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the director of Clean Water Generator Pvt. Ltd., a water purification firm.
What challenge were you trying to address with Mind IT Systems?
It was a challenge for me to manage all the leads, all the customers’ information, all the quotations, etc. I was trying to do some of it with Excel sheets, but it was becoming complicated. We decided to have a CRM developed and needed help with it.
What was the scope of their involvement?
They custom-built my CRM. It helps me manage my prospects all the way down the sales funnel, allowing us to create marketing campaigns. When we’re dealing with customers, we often have to generate quotes that may or may not convert to orders. I can manage those in the CRM. For fulfilled orders, we do invoices.
We're also able to manage order servicing requests within the same system. Whoever is buying our product may require services at some point in time. Since we’re able to manage this in one single place, we can better serve our customers.
What is the team composition?
They had three developers, one project manager, and a QA person who was partially working with us. There was a CRM architect available if required.
How did you come to work with Mind IT Systems?
They were referred to us by someone who has an existing relationship with them. After seeing their quality of work, we decided to go with them straight away.
How much have you invested with them?
We spent $69,000.
What is the status of this engagement?
We started working together from June–November 2019.
What evidence can you share that demonstrates the impact of the engagement?
The product does what it’s supposed to do, making more of our clients happier with our services. With the CRM, we have much more information about our customers at our disposal, and consumer activity is tracked.
When a customer calls about a technical issue with a product, we’re able to deal with it on time because we have that complete history. My business has grown as a result.
How did Mind IT Systems perform from a project management standpoint?
The communication and information exchange was great. They were on time, clear, and transparent. I could trust them because they always came back with a nice solution that filled our needs. I appreciated how they manage their communication and project management.
What did you find most impressive about them?
They’re encouraging, straightforward, and transparent. I’m not a technical person, but they help me understand their work. They brought me up to speed in ways that I was able to easily comprehend.
Are there any areas they could improve?
No, there’s nothing they can do better.
Do you have any advice for potential customers?
Projects like this can be difficult for non-technical people because of all of the industry terms that come with tech. However, their team was able to communicate complex issues to us in ways that we could understand.
the project
Custom Software Dev for Travel Portal
"Their communication is super."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the founder of a travel company. We provide travel arrangements and solutions for our customers.
What challenge were you trying to address with Mind IT Systems?
We have clients that need more consultation and personalized approach. Managing customer profiles and quotations took a lot of effort on our side. We needed help with building a custom internal tool to handle that data.
What was the scope of their involvement?
Mind IT Systems developed an internal portal for us using SuiteCRM. There’s a single interface for us with customer profiles, lead management, quote management, and more. Whenever a travel list comes in, it needs to be managed in real-time. In addition, we have multiple sources for lead generation and some employees working from home. The solution allows for immediate access to any leads or travel lists and tells me where they’re positioned right now.
What is the team composition?
We work with two developers and a project manager.
How did you come to work with Mind IT Systems?
A friend of ours introduced them to us.
What is the status of this engagement?
We started working together in May 2019, and the work is ongoing.
What evidence can you share that demonstrates the impact of the engagement?
The new system is more convenient for us. The entire team can see and complete every task in a single panel. We’re not using different templates or software for different tasks anymore.
How did Mind IT Systems perform from a project management standpoint?
Their communication is excellent. They meet the deadlines.
What did you find most impressive about them?
Their communication is super. We don’t know much about IT and could only share with them the problems we were facing. They were upfront about the work and their capabilities; they even did a major part of the requirements.
Are there any areas they could improve?
There’s nothing I know of that they could improve.
Do you have any advice for potential customers?
We could comfortably recommend them.
the project
Solution Development for Industrial Automation Company
“Few projects go this smoothly, but my project did.”
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the sales director at an industrial automation company in India.
What challenge were you trying to address with Mind IT Systems?
We wanted to develop an application to build web pages that get embedded into industrial controllers. They’re dashboard pages which can control and monitor industrial equipment.
What was the scope of their involvement?
I had the idea in my mind, and they were able to get it on paper. They developed the complete application that’s hosted inside the cloud. They used JavaScript and MySQL.
What is the team composition?
There were four full-time developers, one project manager, and one part-time person.
How did you come to work with Mind IT Systems?
One of my friends is friends with one of the co-founders and gave a strong recommendation. Their initial presentation and the way they understood my requirements gave me a lot of confidence.
How much have you invested with them?
I spent $52,000–$55,000.
What is the status of this engagement?
We worked together from January until April 2019.
What evidence can you share that demonstrates the impact of the engagement?
With this tool, we’re entering a new market on the borders of industrial IoT. We’re getting a good response from our existing customer base.
How did Mind IT Systems perform from a project management standpoint?
Their project management was excellent. They used an agile approach. I had access to one of their project management tools, and I could see the progress of the project. I never felt lost in where the project was going. I have no complaints on how they managed the project. It was delightful.
What did you find most impressive about them?
In addition to their impressive project management, they had a good grip on what needed to be done. Their design approach and understanding of the project was great. I had a great experience with them.
Are there any areas they could improve?
No, it went very smoothly. Few projects go this smoothly, but my project did.
Do you have any advice for potential customers?
Have a clear understanding of what you want.
the project
Product Development for Mobile Gaming Company
“Their resources have helped us enormously.”
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the head of business intelligence at Play Games 24x7 Private Limited, a mobile gaming company. We have three main games.
What challenge were you trying to address with Mind IT Systems?
Finding development resources is competitive in the mobile gaming industry, and an even bigger challenge is finding quality resources. We didn’t have enough resources to fulfill our business stakeholders’s requirements, such as providing reports, in a timely nature.
What was the scope of their involvement?
Mind IT Systems develops using the Apache Hadoop framework. They’ve integrated AWS services like AWS S3, AWS Glue, AWS Athena, and Amazon EMR. The team queries data using high-level language.
What is the team composition?
One project manager oversees five SQL developers.
How did you come to work with Mind IT Systems?
We wanted to outsource development work that we knew would be high-quality. My team worked with a couple of other vendors that didn’t produce great work; then, my company’s CMO referred us to Mind IT Systems.
What is the status of this engagement?
We started working together in August 2018, and the work is ongoing. We have a three-month contract that we keep renewing with them.
What evidence can you share that demonstrates the impact of the engagement?
Their resources have helped us enormously. There are no backlogs of reports that we have to give to our twenty-five business stakeholders. With Mind IT Systems’s help, we have our queue under control.
How did Mind IT Systems perform from a project management standpoint?
Project management meets our expectations. Mind IT Systems’s turnaround times are brilliant. We deploy Tableau to visualize and publish data or provide data information to stakeholders.
What did you find most impressive about them?
Mind It Systems doesn’t feel like an external entity. Their commitment and the ownership that they take of their work is equivalent to that of someone on my team.
Are there any areas they could improve?
They need to pass knowledge onto any resource that is taking over for them. They could host knowledge transfer sessions.
Do you have any advice for potential customers?
Have one single point of contact. Interview that person to see how well they can handle the engagement. If you don’t have the right person, the engagement will be unsteady.
the project
Software Development for Supply Chain Company
“They have domain expertise on supply chain and can manage the scope of work very effectively.”
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the CEO of Gazelle Information Technologies, a supply chain company.
What challenge were you trying to address with Mind IT Systems?
Our core strength is in functional supply chain management. That is to say, we understand all of the functions and processes in a supply chain, consulting our customers during the process setup.
However, we lack good technical architects and developers who can convert those processes into digital solutions. Mind IT Systems serves as our development partner to create various supply change tools.
What was the scope of their involvement?
Over the years, Mind IT Systems has completed five development projects for our customers and are now working on a sixth.
The first project was a subscription-based inventory management system that would manage the entire supply chain process. This ranged from purchases and warehouse management to in-house inventory shipment. Their team developed the solution using web-based, open source technology, and we hosted it on Azure.
Other major projects involved developing a series of optimization tools for our customers, all of which were integrated into Oracle ERP. They built a container optimization tool using Java, an extraction tool that would draw data from multiple systems and input it into Oracle, and a tool that could extract that information to generate analytical reports for users.
Currently, they’re working with us on an AI project around AR. We’re processing images and videos using certain models so that the output will be more intelligent.
What is the team composition?
They have a couple of technical architects who have been on the team since the start of our engagement. Their technical architect translates and divvies the work to the rest of the developers, though I’m not sure how many resources there are in total.
How did you come to work with Mind IT Systems?
We found them through a common network of friends. They had a good technical grip, proving capable of converting our customers' functional requirements into solid IT/software solutions.
How much have you invested with them?
We’ve spent between $50,000–$100,000.
What is the status of this engagement?
We started working together in 2016, and the work is ongoing.
What evidence can you share that demonstrates the impact of the engagement?
All of the work that we’ve asked Mind IT Systems to do has delivered value to our end customers. For the container optimization software, our objective was to reduce our customer’s costs by filling containers more effectively. After using the software, our customer had far better savings thanks, in part, to Mind IT Systems’ good coding.
How did Mind IT Systems perform from a project management standpoint?
Our customers have a lot of requirements, which Mind IT Systems manages quite successfully. They use various tools to mitigate scope creep and track changes using Jira. This helps them complete work within the agreed timelines without any bugs or defects.
What did you find most impressive about them?
They have domain expertise in supply chain and can manage the scope of work very effectively.
Are there any areas they could improve?
It would be nice if some of their key team members worked alongside us. They complete most of their work off-site on their own premises.
the project
Outsourced Development for Software Company
"They're a one-stop-shop that not only does the work, but also proactively engages with customers."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
We’re a software development company working in the AI, robotic process automation, blockchain, and e-commerce areas of product engineering. I manage our offshore operations and delivery. I’m a co-founder and the president of the company.
What challenge were you trying to address with Mind IT Systems?
We try to stick to our core competencies. Our customers require complex skills, and we don't want to keep everything in-house. We work with partners like Mind IT in areas outside our specialization. They give us access to skills that we might not use again.
What was the scope of their involvement?
Mind IT has lent their domain knowledge to e-commerce, product management, and healthcare projects. They’re mainly skilled in Microsoft technologies, including .NET, Azure, AI, chatbots, and cloud services.
For one project, we developed a management system for a large hospital chain. We worked with Mind IT because we didn't have expertise with those systems or customers in that part of Asia. The system they developed covers front-office, in-patient, out-patient, and blood-bank management, as well as invoicing and insurance.
Another client is a large company that maintains 23–25 websites for each product segment. We built a unified product management solution for them. We architected the system, and Mind IT built and implemented it. The solution didn’t change the look-and-feel of the sites, but improved their maintenance and update capabilities.
Mind IT also developed a Microsoft system to manage approvals, surveys, and performance for a credit union provider. They built a unified solution for every compliance requirement in workforce, performance management, and survey administration. We handled the account management and architecture, and Mind IT handled development, quality management, and program management.
What is the team composition?
We usually don’t work with more than seven to 10 people. I once engaged with two teams, which included 15–18 Mind IT employees. We have fixed-price projects. We’ve verified their software developers, but my critical contacts are the program, quality control, and account managers.
How did you come to work with Mind IT Systems?
Their co-founder was my employee, and I mentored him during their growth and establishment. We understood his values and knew he would build a company with the same culture. We're incredibly proud of companies that come from our ecosystem, and we support them as much as we can.
What is the status of this engagement?
We started working with Mind IT around one-and-a-half years ago.
What evidence can you share that demonstrates the impact of the engagement?
Each project has an extensive scorecard for each project for a variety of aspects. These include the quality of code, the quality of the UI/UX, the automation of quality control test cases, the deadline and budget adherence, the program management and customer communication, and the customer satisfaction and willingness to refer. Based on these parameters, I’m extremely happy with Mind IT. One variable is sometimes lacking, but they do fantastic work.
Since Mind IT came from our system, they’re extremely aware of the scorecard. They know that we care about the value we create. They follow this matrix, since it’s linked with their payment. It’s a great way to ensure that my customers receive value.
How did Mind IT Systems perform from a project management standpoint?
Cost and time overruns are common in IT projects, but Mind IT sticks to their word. Their responsiveness and communication skills are amazing. I’ve seen them reply to customer emails during the night, even though they aren't required to respond that quickly.
What did you find most impressive about them?
One of our key reasons for working with them is that they provide a turnkey experience. My job is to deliver projects, not monitor them. If I assign a job to Mind IT, it will be done well without my involvement. They're a one-stop-shop that not only does the work, but also proactively engages with customers to ensure they’re happy.
Are there any areas they could improve?
They’ve had challenges with personnel and skill management. Mind IT tries to stay ahead of the curve, but technology moves quickly, so they constantly train and hire new people. I communicate proactively about projects so they can build their skills in time. If a project arrives on short notice, they require more time. They communicate honestly about this, and we’re confident in their ability to deliver.
Do you have any advice for future clients of theirs?
Maintain communication with the core team. Don't approach them for work that isn’t within their core competency or domain knowledge. Unlike other companies, Mind IT doesn't claim to offer every technology.
the project
Platform Enhancement for Education Tech Company
"We were able to hit the timelines we set and build the product we wanted."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
We’re an education technology company offering two products: a learning management system and a video conferencing tool. The learning management system is being rolled out to smaller institutes, large universities, and private tutors. The video conferencing tool can be used by institutes and corporates. I'm the CTO and I head the engineering team.
What challenge were you trying to address with Mind IT Systems?
We were working on a project with the local government. We were trying to change a couple of things on its existing platform and were looking to make a lot of functionality enhancements. It was written in .NET and we were struggling to scale it.
What was the scope of their involvement?
Mind IT were involved in a range of areas. We were trying to bring in a mix of more modern frontend technologies to the platform, combined with the backend we already had. We considered using AngularJS as we also wanted to improve scalability by integrating different caching technologies. The platform was hosted on Amazon Web Services (AWS) and we were trying to make use of the ElastiCache service within it.
We were also trying to make use of the NoSQL database for some parts of the application. The platform had used SQL Server as a relational database.
What is the team composition?
We worked with senior developers and architects from their team. We combined our efforts on the project. Mind IT helped me achieve the vision I laid out for them.
How did you come to work with Mind IT Systems?
I had a previous relationship with a senior person from their team and I knew what they could deliver.
How much have you invested with them?
The project cost around $95,000.
What is the status of this engagement?
We started working with Mind IT in September 2016. The project was completed in January 2018. The platform is live and has a large user base.
What evidence can you share that demonstrates the impact of the engagement?
We were able to hit the timelines we set and build the product we wanted. We had some internal time pressures, but Mind IT reviewed our plan and highlighted the places where the deadlines weren’t realistic. They didn't compromise on quality at any point.
We were trying to scale the platform by making changes on the backend and API sides, but the frontend had to be changed in a way that did not end up disrupting the platform generally. It was important to ensure that these architectural aspects were kept intact. Introducing defects into the frontend would have equated to missing our timelines. Mind IT’s architect successfully focused on keeping the impact to the backend APIs at a minimum.
How did Mind IT Systems perform from a project management standpoint?
They were strong in terms of project management, compared to other companies we’ve worked with. They helped us create estimates and put together a plan, determining whether our goal could be achieved in the time we had. They brought in their own experience to validate our requirements.
What did you find most impressive about them?
They understood our vision quickly and we felt we could rely on them. As the main technologist of the company, my biggest challenge has always been to find people who can deliver changes quickly and understand business implications. Mind IT did that, and they added value to our project. They took ownership of the project, bringing project and architecture managers to the team.
Taking the time to understand the client's requirements, Mind IT Systems has provided high-quality service throughout the engagement. They are skilled developers and there is little turnover on their team. They communicate with the client daily and navigate complications well in meeting deadlines.