Mind IT Systems

BACKGROUND

Introduce your business and what you do there.

I’m the head of digital at a professional services company. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Mind IT Systems?

We hired them to build the first version of a software product for one of our portfolio companies. 

SOLUTION

What was the scope of their involvement?

Mind IT Systems provided us with custom software development. I had already done most of the discovery phase myself in terms of requirements and scope of work. Mind IT Systems took those requirements and implemented them. They used a JavaScript tech stack, including Node.js and React. 

What is the team composition?

We worked directly with three Mind IT Systems teammates, though a complete development team was also involved in the project. 

How did you come to work with Mind IT Systems?

We found them through a referral. I compared 5–6 vendors, and Mind IT Systems quickly understood the requirements and scope of work. Moreover, I had a good relationship with the manager; we shared an understanding of ways of working. 

The team was rather flexible about how we worked and keen on working with us. Mind IT Systems’ expertise was also a factor; although they didn’t have specific experience in our portfolio company’s industry, they had relevant experience with a similar use case. 

How much have you invested with them?

We spent around $25,000.

What is the status of this engagement?

The development project lasted from around April–July 2023. After that, we entered a limited support phase with Mind IT Systems. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We measured Mind IT Systems’ success based on their ability to execute upon the timelines and the quality of work they delivered. For example, I considered the number of bugs I encountered when Mind IT Systems deployed software, which spoke about their work's robustness. 

How did Mind IT Systems perform from a project management standpoint?

We mostly communicated through a Microsoft Teams chat. Aside from that, we had a weekly call with Mind IT Systems. 

What did you find most impressive about them?

Mind IT Systems was very responsive, which we appreciated. The team was willing to adapt to our needs and go above and beyond what we expected of them. Moreover, they were excited about the project and what it could offer. 

Are there any areas they could improve?

They could have improved their quality of work and processes. The consistency and quality of their communication is also an area of opportunity.

Do you have any advice for potential customers?

Define your set of expectations upfront and ensure you establish a clear communication plan with Mind IT Systems. This will allow you to ensure everything is on track and aligned with your expectations. Additionally, you should establish working methods. In our case, we had many scope changes during the project, so it’s essential to have adaptability. 

BACKGROUND

Introduce your business and what you do there.

I’m a department VP at a fintech startup.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Mind IT Systems?

We had a big product to build, so we needed cost-effective talent quickly to develop its complex backend.

SOLUTION

What was the scope of their involvement?

Mind IT Systems has helped us augment our engineering team, providing us with backend development for our product. Their resources also helped us with product definition initially, but their main scope was backend development. As for the technology stack, they’ve used Java and Spring Boot.

Mind IT Systems is still working with us on developing and improving the product. We’ve expanded our engagement, and they now help us with QA automation and a Salesforce interaction. Moreover, they’ve given us a little assistance with frontend development.

One of our product's core features is a payment processing solution. We work with a merchant who integrates our payment solution into their store. Whenever an end customer went to their store and purchased something, they usually received options for the payment method such as credit card, PayPal, and Amazon Pay.

Now, end customers can access an additional method called Pay with Yor Bank. By using that option, users can log in to their bank and approve our charge. Once approved, we get the money transferred directly.

What is the team composition?

We work with Mind IT Systems through a staff augmentation model. Currently, they provide us with five backend developers who work as part of our team and collaborate with our engineers. Additionally, we work with two main points of contact from Mind IT Systems’ management side, including a program manager and a technical lead, with whom I interact frequently.

How did you come to work with Mind IT Systems?

Mind IT Systems was recommended to us. However, the partnership was established before I joined, so I wasn’t part of the process.

How much have you invested with them?

We’ve spent around $1 million.

What is the status of this engagement?

We started working together in September 2021, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We don’t measure Mind IT Systems’ resources separately. They’re part of our team, so we measure the overall team’s performance, as well as each individual’s productivity. Thus far, the backend development team has been extremely productive, so we’re very happy with that.

However, we’ve had some incidents with our QA and frontend development teams. Still, whenever we’re not satisfied with their performance, we have a conversation with them. If the resources aren’t meeting the performance level we expect after talking with them, Mind IT Systems helps us replace them.

How did Mind IT Systems perform from a project management standpoint?

We have daily meetings with our entire team, including Mind IT Systems’ developers, via Google Meet. We also have Slack channels to communicate and use Jira to manage the project.

What did you find most impressive about them?

Mind IT Systems is very cost-efficient and responsive. Whenever we have a problem, they solve it very quickly.

Are there any areas they could improve?

One of our main challenges has been finding the right talent — forming our QA team has been a trial-and-error process. When Mind IT Systems identifies talent, we get them onboard and then spend time training them, only to find out that they aren’t performing at the level we want.

Initially, it also took Mind IT Systems a few months to understand the performance level we required for the backend engineers. However, once they understood, they were able to find the right talent for us. We’ve already talked with Mind IT Systems about improving their screening process.

Do you have any advice for potential customers?

Set the expectations on performance requirements ahead of time and be very clear about the right criteria for the candidates you need.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of HourHealth Inc., a healthcare platform and marketplace where nurses can access flexible work. Our platform allows healthcare facilities to post jobs for nurses to access and accept them.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Mind IT Systems?

I had used another company to build my platform and failed, so I started looking for a development partner again.

SOLUTION

What was the scope of their involvement?

Mind IT is developing a mobile app for our platform. Initially, we went through a series of interviews, during which they gathered information about our company. Then, they provided us with feedback regarding our goals and a timeline for the design process.

Mind IT took eight weeks to complete the design process, after which they started the development process. Our app has three sides to it, a portal for nurses, a portal for healthcare facilities, and an administration panel. Mind IT has already developed the portal for nurses, and they’re currently testing it. Once we finish with the entire process, we’ll test the app once again to work on any bugs that we might find.

Throughout the process, Mind IT has made different recommendations and given us different options regarding the technology stack. They’ve walked me through the differences between each technology, and I’ve listened to their advice.

What is the team composition?

I’ve worked with Mind IT’s founders, business managers, and three people from their design team. Currently, I work with the project manager and a developer.

How did you come to work with Mind IT Systems?

I found them through a recommendation from a trusted source — one of my former classmates recommended them. I already had experience working with the other company, so I learned a lot about what would make a great partner.

How much have you invested in them?

I’ve spent around $25,000–$30,000 to date.

What is the status of this engagement?

I started working with them in September 2022, and the project is ongoing. I’m expecting the project to wrap up at the end of February 2023, after which we’ll test the app. Moving forward, we’ll use their maintenance services as well.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Thus far, Mind IT’s work has been on target, and the project is progressing well. In just three months, they’ve been able to achieve what the other company couldn’t in nine.

How did Mind IT Systems perform from a project management standpoint?

Initially, we broke the project down into phases, and Mind IT has been on target regarding the milestones. They’ve delivered assets in a timely manner, sometimes even before the deadline, and they give us enough time to provide feedback and ensure we’re happy with their work.

Moreover, Mind IT has been very patient with us in guiding us throughout the process, especially through things that may be confusing for non-technical people. Their pricing is also very reasonable, which is great. Overall, they’ve been a great partner.

As for communication, we have scheduled meetings, and after each meeting, they create a summary of the topics discussed so that everyone knows what’s going on at all times. We use Google Meet and WhatsApp to communicate.

What did you find most impressive about them?

I’ve really enjoyed working with Mind IT. They’re very responsive, and I know that I’ll rely on them to solve any issues after the launch.

Are there any areas they could improve?

I don’t have any constructive feedback. Thus far, it has been a very positive interaction.

Do you have any advice for potential customers?

Make sure to go through the design process and check that your idea is clearly captured on paper.

BACKGROUND

Introduce your business and what you do there.

I’m an executive at a finance and HR solutions provider.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Mind IT Systems?

We needed help with custom software development.

SOLUTION

What was the scope of their involvement?

Mind IT Systems is our custom software development partner. We usually engage them for staff augmentation. So far, we’ve worked with them on the discovery phase of a couple of platforms. This has included understanding the user journey, roadmapping, and benchmarking. They’ve created wireframes and converted them to UI/UX designs. The team’s work includes web and mobile app UI/UX design.

After the discovery and design phases, they’ve been responsible for converting those wireframes to user-friendly software. For one of our projects, they developed the mobile app while we built the accompanying web application.  

What is the team composition?

We work with 3–5 people from Mind IT Systems on any project. 

How did you come to work with Mind IT Systems?

They were referred to us.

How much have you invested with them?

So far, we’ve spent $50,000–$100,000.

What is the status of this engagement?

We started working together in November 2021, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Mind IT Systems does a very good job with UI/UX design. They take ownership of our projects and deliver responsibly.

How did Mind IT Systems perform from a project management standpoint?

They meet all of their deadlines and stick to the budget. We communicate via Jira and Zoho.

What did you find most impressive about them?

We appreciate that Mind IT Systems takes ownership and accountability for our projects.

Are there any areas they could improve?

They could be a little more flexible on the scope.

Do you have any advice for potential customers?

My advice is to keep strong accountability and establish a long-term core technology. Additionally, don’t use Mind IT Systems for a short-term task.

BACKGROUND

Introduce your business and what you do there.

I’m the director of a start-up business. I’m looking to develop a piece of software to help small to medium-sized companies improve their decision-making processes and business planning.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Mind IT Systems?

I’d looked in the market for a software solution for several years. Since I couldn’t find anything suitable for my requirements, I decided to develop software and an app that I could market in New Zealand and internationally.

SOLUTION

What was the scope of their involvement?

Initially, I gave Mind IT Systems a handwritten dossier of about 25 pages that showed what I wanted the software to look like and the functionality I needed. They modernized it to make it more functional.

The solution will be a cloud-based application with APIs to the Xero accounting software, a system for accounting practitioners in public offices and small to medium-sized businesses. The framework is C# and Angular with a .NET backend. Mind IT System has been in charge of development and design. They’ve also tagged on a software landing page website. The project hasn’t been completed yet, but we’re nearly there.

What is the team composition?

There are 4–5 people on the team at any time, including account managers, developers, and the owners overviewing the project.

How did you come to work with Mind IT Systems?

I posted the job on Upwork and got several responses from people worldwide. I interviewed three companies; one of them was Mind IT Systems. I looked at the websites they’d done and liked their ethos, so I scheduled a Zoom meeting with them. We built a relationship over 3–4 meetings, so I decided they were the right fit.

How much have you invested in them?

I’ve spent approximately $50,000 New Zealand dollars (approximately $31,000 USD) to date.

What is the status of this engagement?

I started working with them in September 2021, and the relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Although the product isn’t live, I can log into it to see the progress. We still aren’t in the rollout stage, but it isn’t too far away. On the other hand, the quality of the work is excellent. They aren’t accountants, but they’ve picked fast the functionality of the accounting software. Moreover, our conversations have been pleasant as the progress goes. They understand what I want, and my overall experience has been good. I’m satisfied with what they’ve done.

How did Mind IT Systems perform from a project management standpoint?

The project has extended longer than the initial estimated time, although it was expected. It’s just what falls out of product development when you make changes. I’m an accountant, so I’m busy doing my full-time job; this is a side project for me. Mind IT Systems doesn’t bother me every day and just gets in touch once or twice a week to finetune things. In that respect, the fit has been good. Our relationship works well for me.

Moreover, Mind IT Systems has helped me throughout the project to make the functionality better. They took my initial wireframe and came back with suggestions, which have extended the delivery time as well. For communication, we have a weekly Zoom call with them to see the progress. Outside of that, we’ve used emails for questions, fine-tuning, and design aspects.

What did you find most impressive about them?

Communication is excellent, and their team actually cares. One of the stakeholders has been in regular contact with me, and she’s great at taking a holistic view of the software. She understood it from the first day and has driven the changes to improve it. I really appreciate that.

Overall, it has been a good experience. They can look at a project holistically and provide feedback from the first day. They take pride in delivering a product that will be in the market in the best possible way on a budget that will fit.

Are there any areas they could improve?

No, communication has been good. The timeframes were extended to suit my requirements.

BACKGROUND

Introduce your business and what you do there.

I’m the support manager of a care home company. We own a small group of care homes.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Mind IT Systems?

We needed a computer program to aid with the residents’ petty cash and expenses. However, there was nothing on the market that allowed us to use it in one facility, so we decided to get it done.

SOLUTION

What was the scope of their involvement?

We initially contacted Mind IT Systems with an idea in our head. We explained to them what we were looking for, an easy-to-use system that would allow us to manage all of our residents’ pocket money. Then, they came back with their idea, which was exactly what we’d visualized.

Mind IT Systems developed the web application and did the design. It was a standalone program with its own login detail. Basically, it was an improved version of a Microsoft Excel spreadsheet — they made it simple for us.

Additionally, they didn’t push their services or constantly tried to get more money out of us. However, we have other projects moving forward, and we’ll go straight back to them.

What is the team composition?

We’ve worked with four people — there’s someone involved in the invoicing and costs, a project manager, and two designers.

How did you come to work with Mind IT Systems?

When we first looked at this, we had a business intern from India. When I asked him to get some quotes on the project, he contacted people in India. He searched on Google and sent messages to probably half a dozen companies, and Mind IT Systems came across as the most professional.

How much have you invested with them?

We spent £5,000 (approximately $7,000 USD). We’ve got ongoing monthly costs, but Mind IT Systems’ work is all paid and finished.

What is the status of this engagement?

We started working with them in July 2021, and our relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve tried the platform on our care homes over the last month. We found a couple of things that could’ve been improved, so we went back to Mind IT Systems, and they did it. Overall, the feedback from our team has been phenomenal.

Moreover, we’re 100% satisfied with their work. It’s exactly what we were looking for. Also, they’ve been outstanding with the response time. They’ve set up a WhatsApp group with everybody involved so it doesn’t matter what time of day it is. In the beginning, we messaged them if there was an issue, and the longest it took them to respond was one hour.

How did Mind IT Systems perform from a project management standpoint?

When we ask them to do something, they break it down and give us a timeframe for every element. Their team always hits that time frame, and they follow it with an email to say it’s completed. In general, they’re banging on time. If they say it’ll be done by February 1st at 1:00 o’clock, it’s done at 1:00 o’clock.

Since we’re a small team, we’ve only needed WhatsApp to communicate. If we want something new, we organize a Zoom call to speak face to face, but WhatsApp has worked wonderfully for us.

What did you find most impressive about them?

First, their ability to understand our concept when it was just in our head was outstanding. We just told them a story of our vision, and they completely understood it. We didn’t send any documents, pictures, or anything, so it was pretty strange.

Secondly, we’re really impressed with their communication. We were concerned that the time difference would cause issues, but it has been fantastic.

Are there any areas they could improve?

I can’t think of anything. I’d recommend them to everybody in the UK.

Do you have any advice for potential customers?

Be completely transparent with them. Don’t be afraid to go to them with the idea in your head; they’re excellent at developing that. Just go to them with a concept, and they’ll work with you to make it happen.

BACKGROUND

Introduce your business and what you do there.

We are Diversified Transportation Services, a third-party transportation provider that acts as a middle-man between our clients, who ship goods, and carriers.

I’m a software project manager, meaning I work with developers and our team on what enhancements we want in the software.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Mind IT Systems?

We have a proprietary, ASP.NET software program in-house that we needed to add features to and fix bugs on.

SOLUTION

What was the scope of their involvement?

At the outset, I provided our requirements and Mind IT Systems offered a number of developers for us to talk to. After speaking to 2–3, we made our selection.

Most changes have delivered small improvements in the user experience. For example, Mind IT system’s assigned developer fixed a bug on our instant quote screen. These fixes may be small on the frontend but require significant backend work. Additionally, Mind IT has made changes that make using the platform easier for our own employees. Cybersecurity and password requirement improvements have also been done.

What is the team composition?

Lalit (Chief Sales Office) is my main point of contact, as well as our assigned developer.

How did you come to work with Mind IT Systems?

We were looking to outsource our development to save on the cost, so I did a Google search for a few top companies. After sending a contact form into Mind IT Systems, Lalit reached out to me and immediately set up interviews with a few developer options.

How much have you invested with them?

We’ve spent around $20,000 to date with Mind IT Systems. Our cost is around $4,000 per month.

What is the status of this engagement?

We’ve been working together since August 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We were extremely happy with Mind IT Systems’ onboarding time. They came out swinging right off the bat, which set them apart from the other firms I’d reached out to. Lalit did an incredible job of coordinating schedules to ensure the developer interviews happened as quickly as possible.

Our assigned developer has exceeded expectations. We weren’t sure what we were going to get at the start, but it’s been great. We started by giving our developer small projects initially to get their feet wet, but they’ve performed well and we’re moving to bigger asks. I can’t speak highly enough of them.

How did Mind IT Systems perform from a project management standpoint?

I have a task board for them, and we meet twice a week to discuss progress. They’re great about meeting during my morning and their night.

What did you find most impressive about them?

Their overall organization stands out, as they excel at reaching out quickly, setting everything up, and onboarding. The quality of their of employees and resources is top-notch.

Are there any areas they could improve?

I can’t think of anything off the top of my head, so I’m pretty happy. I’m sure there are small requests, but nothing else.

Do you have any advice for potential customers?

Give clear guidelines, as this will make it easier for them to give you what you’re looking for. Naming exact skills will make this even easier.  

BACKGROUND

Introduce your business and what you do there.

I’m the co-owner & co-founder of a benefits administration software company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Mind IT Systems?

We had developed software with another provider but we were not at all satisfied with the services that they were providing. We hired Mind IT to take over the development.

SOLUTION

What was the scope of their involvement?

Mind IT provides ASP.NET web development services for us, overseeing the rapid code support for a product that we’ve built on using Microsoft, HTML, JavaScript, and SQL. We also look to them for database management.

What is the team composition?

We hired two developers from their agency and they work directly with us. They kind of plug into our organization and are both on a senior level as experienced application developers.

How did you come to work with Mind IT Systems?

Our CTO who is based in Delhi was the one who found them. He interviewed a variety of firms to provide application development services for us, and, of them all, liked Mind IT best and decided to hire them. 

How much have you invested with them?

We've invested around $80,000–$100,000.

What is the status of this engagement?

Our partnership began in November 2020 and it is an ongoing project.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Prior to our involvement with Mind IT, there were a high number of bugs in our code that we were receiving during the user acceptance test. Working with Mind IT, we’ve found that, first of all, they’ve substantially improved the stability of our code by about 90%. They've been able to do that in the first three months of the project, and since then, the team has been delivering code that only has 10%–20% of the number of bugs that we encountered with our previous provider. 

How did Mind IT Systems perform from a project management standpoint?

The good from a project management standpoint. We like that we can work directly with the developers, who are great at reporting their tasks and checking in on customer satisfaction on a regular basis.

We work in an agile method and Mind IT has been very responsive and flexible with it, which is what we need. The developers also work within our Microsoft Visual Studio and Azure Visual Studio setups. We communicate with them using a Teams-type product, Zoom, and email. The team participates in our daily stand-ups and can readily accommodate us if we need to speak with them in the morning or in the evening. 

What did you find most impressive about them?

Their services are very satisfactory compared to that of the other providers that we’ve worked with in the past. 

Are there any areas they could improve?

I can't say anything that I haven't already told them.

Do you have any advice for potential customers?

It would depend on the type of contract that you plan to set up with Mind IT, but, as always, thoroughly interview the people that you're going to work with. Have them tell you about their experiences in taking and learning code.

You can always get really great developers,  but if you share a situation where you want Mind IT to. take over something that has already been developed, it's important to know their skill and capacity.  

BACKGROUND

Please describe your company and your position there.

I'm the owner of Ecom Innovations, a company with multiple software solutions that help E-commerce sellers grow their business

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Mind IT Systems, and what were your goals?

To develop a video ads platform using a subscription based pricing model. The main goals were to create a good looking website with a strong back-end for content to be added easily.

SOLUTION

How did you select Mind IT Systems and what were the deciding factors?

I selected Mind IT because they have good reviews and were within my budget.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a series of meetings to get an idea/ feel for the project objectives. Firstly, all the functionality was developed for the site and then the design after until it was what i liked.

How many people from the vendor's team worked with you, and what were their positions?

A wordpress developer and their sales/ accounts manager to handle the payments.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The site hasn't launched yet but it was built well to my specifications within a quick timeframe.

Describe their project management style, including communication tools and timelines.

They are well organised and generally quick to respond to any queries. Communication via google meets, whatsapp and email for weekly updates about project progress.

What did you find most impressive or unique about this company?

They were able to solve problems quickly and also offer their own in put when they believed that things could be improved (e.g the design/ color of the website).

Are there any areas for improvement or something they could have done differently?

To offer help from more members of their team to get different ideas/ perspectives.

BACKGROUND

Introduce your business and what you do there.

I’m the CTO of a financial tech company. We operate in consumer finance and stockbroker trading. Our resources also have their own wallets.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Mind IT Systems?

We wanted to have a scaled technology resource to speed up our development efforts and meet our goals. To accomplish that, we needed professional, timely help with staff augmentation.

SOLUTION

What was the scope of their involvement?

They helped develop the front- and backend of a mobile app for iOS and Android. They used Java, MySQL, and Oracle. It’s an ongoing project.

What is the team composition?

They have a team of software engineers, all with 3–10 years of experience.

How did you come to work with Mind IT Systems?

We could trust them from day one. They were very transparent with pricing and available resources. As a team, we worked out a plan that provided sustainability in staff augmentation. The founders come from e-commerce companies and understood what core, non-technical skills were required. Within 2–3 weeks, we were able to ramp up the team.

How much have you invested with them?

We spent about $100,000.

What is the status of this engagement?

We've been working together since October 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We have a daily standup where we monitor our progress. We are responsible for the quality of the deliverables as a team. Since we interviewed and hired them to augment our team, it’s our responsibility to drive the quality out of the resources. The overall quality has been satisfactory. They’ve been able to learn the environment and be a part of it. They deliver value.

How did Mind IT Systems perform from a project management standpoint?

They’ve been very prompt in our requests. The communication has been good over email.

What did you find most impressive about them?

They come from a large e-commerce company in India, so they understand what a project like this takes. When we give them a requirement, they understand. We don’t have to explain everything to them. They’re also quite flexible with terms and conditions.

Are there any areas they could improve?

They could provide better resources for a lesser rate.

Do you have any advice for potential customers?

Any company looking to get better control of their resources and more visibility into the pipeline should engage Mind IT. They value each and every customer. If you’re in the fintech domain, they have good expertise in that vertical.