Please describe the scope of their work.
It's been primarily development, not the design side, but extensive development of websites. Our websites tend to have a lot of needs and tools built in, various forms, for example, that are very specific to us. They've also been able to create a back-end, what we call our admin portal. We use that to manage email templates that are custom, literally one-off but they come from a template.
The back-end they built for us serves all of our markets and has an admin function where I can add users. For example, in Pigeon Forge, Tennessee, I can set it up so that only our Pigeon Forge people have access to the Pigeon Forge templates or information, and so on. It's a very well-managed system. They also have reports that feed into that admin panel. We were able to sync up a smart sheet we're using with our storage facility, for leads, then be able to calculate conversion rate reports, and that's been very helpful. So, a pretty extensive variety of coding and development for different purposes. They also manage the DNS [domain name system] for our websites.
What was your process for selecting Milo Digital?
I was online looking for Web developers, so just a standard Google search.
Can you give a sense of the size of the initiative?
Because we're doing so many things simultaneously, we revert to an hourly rate rather than a per project cost. They're great about their billing too. As I mentioned, we have multiple entities, so they are able to set it up so that, when their invoice us, their time is invoiced directly to the multiple entities, which is very helpful accounting-wise. I think the total is between $25,000 and $50,000 annually.
When was the project completed?
After fixing the initial problem, we had, then we had them do a whole website, and that was around the beginning of 2011. Our relationship is still ongoing, and they're very important to us. We have weekly meetings because we have so many ongoing projects – everything from tiny tweaks to larger projects. It's worked out well to have weekly meetings with our marketing staff and Milo, to see what projects are open, what's ongoing.