Mileshko

Please describe your company and your position there.

I am the Outreach Representative for Wellstar Health System's Fitness Centers. I oversee promotional related marketing and outreach efforts across the footprint of our fitness center locations..

For what projects/services did your company hire Mileshko, and what were your goals?

We use Mileshko often for various projects but this project in particular is going to be huge in community education and overall information related to our medical fitness program offerings. Our goal is to use this video to show the success of a particular patient.

How did you select this vendor and what were the deciding factors?

Mileshko is a prefer vendor for Wellstar. We almost always use this crew for their quality work and professionalism.

Describe the video(s) and the process in detail, including the project steps and all stages of production.

This process began with a brainstorming meeting with our team and Zach from Mileshko. We had some intial hesitations with this style of video because our participants needed to be very comfortable with each other. This ended up being the highlight of the film and our patrticipants personalities worked perfectly for the setup. Zach's planning and constant communication made the film day a breeze and the outcome was truly inspirational!

Who did you work with and what was the feedback process like?

We worked with Zach Yokum, Creative Director for Mileshko. Zach always provides communication pre and post filming. Their editing process is fast and turnaround time from film day to final edits is unmatched. Zach will work bring your vision to life in any film creation!

Can you share any outcomes from the project that demonstrate progress or success?

This video was in the hands of our director of marketing immediately after receiving final edits. This will be promoted within our healhtcare system for not only the promotion of our fitness center offerings, but also a component involving our neurology/neuroscience team. This story is set to bring attention for community outreach and a testimony of success to our entire healthcare system in making your health a priority.

Describe their project management style, including communication tools and timeliness.

The communication from Zach was clear throughout the process. He always emails with updates and additionally goes above and beyond to ensure the video message is conveyed to the viewer.

What did you find most impressive or unique about this company?

They understand our exact wants and needs to present a video that is a direct reflection of our specific requests.

Are there any areas for improvement or something they could have done differently?

I feel that this team goes above and beyond to ensure customer satisfaction. There is nothing I would have wished to be done differently.

Please describe your company and your position there.

I am the manager of Employee Wellness for Wellstar Health System. My department is responsible for the customized creation and implementation of wellness programming for 24, 500 team members.

For what projects/services did your company hire Mileshko, and what were your goals?

We recently opened Wellness Rooms across our entire system footprint. These spaces are unique and unlike anything else we have ever offered team members as it relates to a space to decompress and unwind as a way to relieve stress while at work. We hired Mileshko to create an innovative video depicting all of the elements within each space in a captivating way in order to boost team member awareness and utilization.

How did you select this vendor and what were the deciding factors?

I have used Mileshko for years and the quality of their product is unmatched by any other videographer/photographer we have ever used. Their level of expertise is exactly what's needed if you want to bring your vision to life in a way that sets you a part.

Describe the video(s) and the process in detail, including the project steps and all stages of production.

I met with the Mileshko team and described by vision for the Wellness Room video. The video had to marry the soothing and calmness that each of these rooms offer while also brining in small levels of education on how and why a team member would use the room and how the space would benefit them personally.

My team wrote out their scripts, they were reviewed by Mileshko with suggestions and edits to enhance the video. We set a date and timeframe to film within and that was pretty much it. Working with we this team is always easy and more importantly fun! 7-10 days later, I had the first cut of the film in my hands, minor edits made and we called it done.

Who did you work with and what was the feedback process like?

I worked with the Zack (COO & Creative Director) and our feedback process is quick and to the point. We almost work backwards and nail down the goal of the video, the intention of it along with identifying who are target audience will be. This make the feedback process super easy as both my team and the Mileshko team are all on the same page right out of the gate.

Can you share any outcomes from the project that demonstrate progress or success?

The videos that we continue to create and commercialize with Mileshko are unlike any other videos that are sent out throughout our organization. This sets up apart and we gain a tremendous amount of traction and visibility through these efforts, which makes these projects one success after another.

Describe their project management style, including communication tools and timeliness.

Zach is always willing to hop on a quick call and brainstorm on fresh ideas and out of the box ways to present our product/services. For us, Zach is either on schedule or ahead of it!

What did you find most impressive or unique about this company?

Mileshko takes the necessary time and energy to really understand the "ask" of the project. We peel back the layers together to ensure that our time and money is well spent on a piece that we can all be proud of!

Are there any areas for improvement or something they could have done differently?

Not a thing!

Please describe your company and your position there.

Reinhardt University is located in Waleska, GA at the foothills of the North Georgia Mountains. The 525-acre campus provides students with a variety of experiences including over 40 educational programs. As Director of Marketing & Communications, I was thrilled to work with my Mileshko team - Nathan and Abigail.

For what projects/services did your company hire Mileshko?

We were in need of new headshots for our new President, Mark A. Roberts, Ph.D., and scenes of him around campus with students. Additionally, a separate project was to shoot campus photography and have these designed into wall wraps to be installed at our location in Junior Achievement's Gwinnett Discovery Center. The vision was to create a feeling of walking on campus - their work exceeded our vision.

How did you select this vendor and what were the deciding factors?

Mileshko was referred to me by the previous person in my role. The deciding factors were based on how well they listened to what we needed, offered their expertise and were flexible.

Describe the project in detail and walk through the stages of the project.

We worked with Mileshko on two projects. New president photography and Junior Achievement wall wrap installation. The new president's photoshoots were over two days. Mileshko made sure our president was comfortable and maintained an environment that was comfortable and casual. For the Junior Achievement project, this was a big one for us.

We wanted to shoot architectural-level photography of our campus to be designed by their graphic designer to create 18' wall wraps to wrap the interior of our storefront in the JA Gwinnett Discovery Center. The idea was to create the feeling of walking on campus for the 6th-grade students who attend the Discovery Center's activities. Both projects were a huge success.

How many resources from the vendor's team worked with you, and what were their positions?

3 in total - lead photographer/project manager, photography assistant and graphic designer

Can you share any outcomes from the project that demonstrate progress or success?

We are overjoyed with the outcomes of their great work.

How effective was the workflow between your team and theirs?

Working with this team was a dream!

What did you find most impressive or unique about this company?

They listen and remain open to ideas - even during the shoot - without irritation or frustration. The quality of their work is impressive.

Are there any areas for improvement or something they could have done differently?

None that I can think of.

Introduce your business and what you do there?

I’m the founder and president of Reflejo. We’re a nonprofit missionary organization operating from Latin America, and we send missionaries to different parts of the world.

What challenge were you trying to address with Mileshko?

Due to the recent crisis going in Afghanistan where some of our staff and partners were involved, we needed to create video content to quickly communicate with our donors and associates about our response on the ground.

What was the scope of their involvement?

We provided them with our requirements and desired outcomes as well as the native files for the voiceovers. They also looked for B-roll footage for our videos. After that, they were able to put together three 5-minute videos. Then, we requested a few changes, and they did a final edit. They did Spanish and English versions, and they created different versions of our videos — with and without captions.

What is the team composition?

We worked with two people directly, one for the Spanish video and one for the English video. There were more people working behind the scenes.

How did you come to work with Mileshko?

I got in contact with Mileshko through a common friend, and they agreed to jump on the project in a very short amount of time. 

How much have you invested with them?

They did the project pro bono.

What is the status of this engagement?

We worked together for a few days in August 2021.

What evidence can you share that demonstrates the impact of the engagement? 

Mileshko did an excellent job. They were professional from the start and quickly worked on our project. On top of that, they produced all the videos we needed in roughly three days.

How did Mileshko perform from a project management standpoint?

One of the things that surprised me, besides the team’s fast turnaround, was their responsiveness. They reached out to us several times throughout the day. In addition, whenever we reached out to them, they were always available. We used Frame.io to review their videos, and we communicated via phone, text, and email.

What did you find most impressive about them?

As a faith-based organization, we appreciated that they understood our vision and the why behind our organization. Above all, they were able to convey our vision through the videos they created.

Are there any areas they could improve?

No, they had no areas to improve.

Do you have any advice for potential customers?

Set clear goals and desired outcomes upfront. In addition, provide them with the necessary materials.

Please describe your company and your position there.

Primerica is a Financial Service company with a large field force. As the Associate Vice President of Training & Development it is my responsibility to service in-house clients for specific training for both the field force and internal corporate.

For what projects/services did your company hire Mileshko?

We were doing a series of tutorial videos on different Social Media platforms, such as Facebook, LinkedIn, etc. Primerica had recently published a Social Media handbook with guidelines, suggested posts, legal do's and don'ts and specifics requirements to stay compliant while using Social Media. All of this had to be conveyed in the videos.

How did you select this agency and what were the deciding factors?

I knew members of the Mileshko team, their capabilities and sensibilities regarding how Primerica works and our expectations.

Describe the project in detail and walk through the stages of the project.

The project was originally going to have 9 videos covering different aspects of Social Media. This included an overall piece identifying where to find legal information and guidelines on our website. We were to provide approved scripts, an opening graphic, stock music and the voice over. Mileshko would do the rest. The first "overview" piece would set the look and feel for all the pieces. As the project progressed, the internal client ran into legal requirements, delayed decisions and changing information which delayed the project. We started in November but it was really December before we got going. We were to deliver 2 pieces back to the client by Jan 1 and the rest in the first quarter. Because of client delays and changes, the final project ended up being 7 videos delivered by the beginning of June.

Describe the recruitment process in detail.

the recruitment process was very simple. I had worked with Mileshko before and I knew they were the ones to execute this project.

Can you share any outcomes from the engagement that demonstrate progress or success?

Aside from making the internal client and legal happy - for approvals - my litmus test is our field force. So far the response has been quite favorable concerning clarity of information, useful information, engaging delivery and timely content.

How effective was the workflow between your team and theirs?

Their team was incredible. My internal team was the nightmare. There is always the "hurry up and wait" factor when dealing with clients, but my team took this to new level. However, once we got going, the Mileshko team worked tirelessly to meet deadlines, make client and legal revisions and basically jump through hoops for me, all with a pleasant demeanor.

What did you find most impressive or unique about this company?

their creativity and execution of difficult concepts just amazes me. they always find a way to make it fresh and engaging.. Also, they had every right to complain about our missed delivery deadlines or excessive revisions, but they handled all of these challenges professionally.

Are there any areas for improvement or something they could have done differently?

The only think I can point to making better is maybe better communication on my part. They are great at doing whatever you ask. There were a couple times my client or legal could have been more clear about expectations. Of course everything was worked out, but we could've saved ourselves a little time and angst had the directions been more clear.

Please describe your company and your position there.

I am VP of Marketing for a national health care company.

For what projects/services did your company hire Mileshko Video?

We hired Mileshko Video for a video shoot to produce multiple marketing videos to be shared across various platforms.

What were your goals for this project?

Our goal was to produce as many short, marketing videos as possible with a single shoot day.

How did you select Mileshko Video?

I was personally recommended by a colleague.

Describe the video(s) and the process in detail.

I started working with Mileshko about a month before the actual shoot day to talk through prep and script writing. On the day of filming, they were flexible and we ended up shooting several additional videos than what was originally on the schedule. Editing was quick. We received 14 video files from a single shoot day.

What was your vendors' project management or feedback process?

There were three people total on the day of filming. I have one main point of contact that I worked with during preparation and the editing process.

Can you share any outcomes from the project that demonstrate progress or success?

I have received nothing but overwhelmingly positive feedback so far on all of the videos I've shared. I was quickly asked to plan another day of filming to produce more videos with Mileshko because everything turned out so crisp and professional.

How effective was the workflow between your team and theirs?

Communication is always a breeze! I know if I send an email, I'll get a response via email, phone call or text within an hour or so.

What did you find most impressive about this company?

We went into the day planning for seven videos...we ended up with 14 video files from a single shoot! We added six videos on the fly for a complete social medial campaign, and they compiled a hilarious bloopers reel from the day to share with my team.

As always, working with everyone from Mileshko is an absolute joy. They are flexible, courteous, and experts at what they do. Would highly recommend working with them!

Are there any areas for improvement?

No areas of improvement to recommend.

Please describe your company and your position there.

The Peachtree Jazz Edition is a 17-piece big band, specializing in swing and Latin favorites from the 1930s and ‘40s, as well as numerous more contemporary numbers that lend themselves to traditional big band orchestration and a classic, mid-20th-century, easy-listening/dancing style. We feature songs made famous by the masters such as Louis Armstrong, Ella Fitzgerald, Count Basie, Glenn Miller, Billie Holiday, Duke Ellington, Frank Sinatra, Ray Charles, Antônio Carlos Jobim, Shirley Bassey, and Bobby Darin, just to name a few.

The arrangements we play are often as authentic as the tunes themselves, with such famous jazz arrangers as Quincey Jones, Neal Hefti, and Nelson Riddle permeating our extensive catalog. We also perform several original big band numbers written by our own bass trombonist, Bill Greenhaw.

Always based in Peachtree City, Georgia but operating all around the metro-Atlanta area, the Peachtree Jazz Edition got its start in the fall of 1996 as the Voice of the Southland Band, a smaller 1920s and ‘30s “hot jazz” combo that was founded and directed by the late saxophonist Larry Williams.

In the summer of 2001, trumpeter David Gaissert transformed the group into its current format and instrumentation, renaming it the Peachtree Jazz Edition and focusing on Big Band Swing (large-ensemble jazz from the 1940s and up). Current musical director, saxophonist Ted Zitelli, took the reins from David in May, 2019 and serves as our musical director today. Trumpeter Dale Phenicie is the PJE’s business manager and has been from the very beginning.

The Peachtree Jazz Edition has performed in numerous venues, large and small, in and around Atlanta, ranging from the Fox Theatre’s Egyptian Ball Room and the Georgian Terrace Hotel’s Grand Ballroom (both which hosted the original big bands back in the 1930 and ‘40s); to the major downtown and Buckhead hotels, such as the Westin Peachtree Plaza, the Hyatt Regency Atlanta, and the InterContinental Buckhead.

They also performed to many of the major country clubs, including the Cherokee Town & Country Club, the Druid Hills Golf Club, and the Whitewater Creek Country Club; to other interesting venues such as the Havana Club, the Georgia Aquarium, the Georgia World Congress Center, Spivey Hall, and the Atlanta Financial Center; and, last but not least, to countless wedding/reception spots, from the most elaborate of Southern estates to cozy, suburban backyard garden parties.

The Peachtree Jazz Edition is also no stranger to working with other artists. In 2009, the PJE was invited to perform at Atlanta jazz radio station WCLK’s 35th Anniversary Concert as the opening act for 10-time Grammy Award-winning acapella Gospel group, Take 6.

The following year, the PJE opened for noted jazz trombonist Wycliffe Gordon. Members of the Peachtree Jazz Edition are all true aficionados of the repertoire they play, and the musical product we offer is the result of hundreds of collective years of experience listening to, learning about, and more than anything else, playing this style. We know you’ll hear our passion for big band jazz when we perform, and it would be our pleasure to bring this wonderful music to your event.

For what projects/services did your company hire Mileshko Video?

Photography and videography. And creating a 55-second video for promotional purposes to attract bookings for our Peachtree Jazz Edition band.

What were your goals for this project?

Still photography while we were performing at a gig of individual band members as well as a group photo. Plus a 55-second video.

How did you select Mileshko Video?

"Word of mouth" from previous clients of their excellence in work!

Describe the scope of their work in detail.

The Mileshko Creative team showed up well before the arranged time for the shoot. HUGE plus!! Such professionals. They set up quickly and efficiently. Once the entire band was assembled, took our group photo and did an excellent job not only snapping an awesome group photo but made everyone relaxed beforehand. During our band performance, the Mileshko Creative team worked seamlessly snapping photos and filming video.

They were practically invisible and did not interfere with our performance in the least. Incredible professionals!! BONUS - they stayed beyond the arranged time frame - on their own dime - just to ensure there would be adequate photos and video for the editing process. A rare treasure these days. Then, the incredible turn-around in editing was mind-boggling. The ease in which we could review and make "tweeks" was a pleasant & productive experience.

In the end, the products Mileshko Creative gave us were outstanding and of the highest caliber. Within 48-hours of distributing our new 55-second video, we received a booking for May 2021. Soli Deo Gloria!!! The Mileshko Creative team's talents truly helped our Peachtree Jazz Edition Band.

What was the team composition?

We worked with four Mileshko Creative team members: Michael Chandler Victor Gruendler Andrew McPherson and Zach Yokum

Can you share any outcomes from the project that demonstrate progress or success?

Within 48-hours of distributing our new 55-second video, we received a booking for May 2021. SolI Deo Gloria!!! The Mileshko Creative team's talents truly helped our Peachtree Jazz Edition Band. Look forward to additional bookings as a result of their outstanding team work to give us an outstanding product!

How effective was the workflow between your team and theirs?

The Mileshko Creative team was impressive with their attention to detail, excellent suggestions to enhance our project and most importantly with us - with their quick response in communications (whether by text, phone or email). I feel confident in saying that the Mileshko Creative would have even been as impressive if our communications were limited to smoke signals. They are THAT proficient!!!!! I have been in corporate America since 1981 and have never ever encountered such an engaging group of professionals that go above & beyond in serving a client during their project.

What did you find most impressive about this company?

The Mileshko Creative team's commitment & quest for excellence!! They go the EXTRA mile and it says so in their name ~ MILEshko.

Are there any areas for improvement?

The ONLY ONLY ONLY thing to suggest is: wear face masks with the Milesho logo on the front.

Please describe your company and your position there.

I am the executive director for Reformation Hope, Inc., a 501(c)(3) nonprofit that engages in faith-based development, education, medical, and community projects in Haiti and the Dominican Republic. I am responsible for the overall vision, direction, and project oversight for the organization.

For what projects/services did your company hire Mileshko Video?

Our organization was facing a continuity crisis with the in-country murder of the director of our Haitian partner organization. The death of this charismatic and visionary leader threatened disrupt or shut down altogether our operations in Haiti and the Dominican Republic.

We knew that urgent and compelling communication of the Haitian management transition and ongoing pursuit of the original goals/vision for the organization was essential.

Our previous work with Mileshko and their outstanding story–communicating product left us in no doubt about where to turn for the tools we needed to weather the difficult transition.

What were your goals for this project?

Our primary goal was to communicate openly and optimistically to our donor base our vision for the continuation of the development work in the countries we serve and in partnership with our indigenous organization.

This included a compelling introduction to our constituency of the new Haitian leadership and their own personal expressions of their commitment to the way forward. Our secondary goal was to communicate to the foreign communities we serve that our organization remained committed to their welfare and our investment in their development across a spectrum of life categories.

How did you select Mileshko Video?

Our organization had worked previously with Mileshko in an effort to increase our on-line visual presence and improve the quality of our video-leveraged messaging and marketing.

Mileshko's previous products (which we esteemed as 'art' every bit as much as 'function'), achieved our goals and increased our visibility to our existing support base, while also enabling our pursuit of new partners and funding sources.

When I proposed using Mileshko for this new organizational challenge, our board of directors was enthusiastically supportive.

Describe the video(s) and the process in detail.

Mileshko's creation of our new communication pieces necessitated cross-cultural capabilities and sensitivities, as the videos' primary subject was Haitian and possessed limited English language skills:

1. Mileshko provided input on the scripting/messaging our organization had created.
2. Mileshko rehearsed and dramatically coached the subject in a respectful and professional manner.
3. Mileshko consulted with our organization as to the location and mood/atmosphere for the project.They utilized our offices for the location and spent a great deal of time developing the precise lighting, audio, and background elements to maximize the professional quality and communicability of the project.
4. Multiple takes from various angles and additional 'b roll' footage was collected on-site for enhancing the finished product.

What was your vendors' project management or feedback process?

Mileshko arrived to commence production with 2 videographers and 1 photographer as their raw imagery creative team. Their unedited material was then placed with the post-production editing team for developing polished and compelling story-communicating videos, which also involved the creation of subtitles.

Throughout the post-production process, Mileshko's team communicated with our organization, collecting inputs and desired changes as the video editing unfolded. None of the video messages were finalized until Mileshko had made certain that we were perfectly pleased with the results.

Can you share any outcomes from the project that demonstrate progress or success?

The release of the fall video series and the first video of the Christmas/New Year's leadership transition contributed to a 7% increase in partner investments over the 2020 budget and over the previous year 2019.

The use of the new videos on our organization website and social media improved our visitor traffic numbers, and our click rate via Mailchimp doubled. We also saw an increase in unsolicited subscribers to our organization e-newsletter.

Post engagement on Facebook was substantially higher, as were the number of 'shares.' Our board members, volunteers, and regular donors/stakeholders were extremely positive about the final video products.

How effective was the workflow between your team and theirs?

Mileshko did a good job of communicating with our organization from the origination of the project (visioning, proposal, details, pre-shoot) all the way through the production and editing process. We received communication from the video team director, the lead videographer, and the photographer in prompt and responsive manner.

What did you find most impressive about this company?

While I could go on and on about the creativity of each of Mileshko's team members, their professionalism, and their positivity, I would have to say that what is always most impressive about their company is their ability to compellingly and clearly communicate our vision, our story, our message to our targeted audience.

I have never worked with a video production and creative team so gifted and visionary in being able to put together the art and the technical quality necessary to convey the ethos of our organization and its core mission to the public.

Are there any areas for improvement?

One of the reasons that our organization continues to partner with Mileshko is that there is so little to critique in their communication, professionalism, production, insight, and ease of manner.

I reviewed their work extensively with other clients (some of them national-level corporations) prior to engaging them for our organization. That investigation convinced me that there was no creative team in our entire region of the country more qualified and talented for video story-telling and message imaging.

Introduce your business and what you do there.

I’m the residency program coordinator for internal medicine at Wellstar Atlanta Medical Center.

What challenge were you trying to address with Mileshko Video?

They worked on a recruitment video that would help us attract the best internal medicine physicians to our program.

What was the scope of their involvement?

The video featured interviews with 10–12 physicians so applicants could get to know our program. They included music and different clips as well. I wrote the script, but they reviewed it. They also coached each speaker and used a teleprompter, which helped my attendings and residents feel at ease.

Then they came into the hospital and set up all of their equipment. They filmed everything over two half days. Finally, they edited the video to make sure it flowed well and captured the essence of our program. In the end, we walked away with a four-minute video.

What is the team composition?

Zach (VP of Operations) was the videography team lead and was our primary contact. If I had questions, he answered them. We also worked with Michael (Project Manager) and Victor (Video Producer). They supported Zach by setting up all of the equipment, managing lighting, and filming.

How did you come to work with Mileshko Video?

They’re an approved vendor for our health system. We looked at other options, but we wanted a really high-quality product. We knew that, because they’ve worked with our system before, we would be happy with the final video.

How much have you invested with them?

We spent less than $10,000.

What is the status of this engagement?

The project lasted from September–October 2020.

What evidence can you share that demonstrates the impact of the engagement? 

Our residents, attending physicians, and department leader thought the video was phenomenal. Mileshko Video was able to take our minimal background and make it look really good. They produced a great product while staying on schedule and under budget.

How did Mileshko Video perform from a project management standpoint?

Our communication was excellent. I reached out to Zach, who is very attentive, prompt, and responsive. From the start, he was very engaged. Even though we were working virtually due to the pandemic, he responded as quickly and as professionally as possible.

Michael, Victor, and Zach were fabulous. They worked very well together. It seemed like they’ve been working together for years. Their chemistry was spot-on and it made the process seamless.

They were pleasant, nice, and very polished, which made them a joy to work with.

They walked me through everything so I knew what they needed from me. That helped me get scripts to the right people at the right time.

Ultimately, they completed the project before our set deadline and were quick to make edits and give us feedback.

What did you find most impressive about them?

They really impressed me. I was blown away by their professionalism, responsiveness, and how well they worked together.

Are there any areas they could improve?

They don’t need to improve anything. They just need to keep doing exactly what they’re doing.

Do you have any advice for potential customers?

Trust them because they can see things that an untrained person won’t notice. They can make things work, even if you don’t think it will.

Please describe your company and your position there.

I am the communications and outreach manager and I handle all things marketing related.

For what projects/services did your company hire Mileshko Video?

We hired Mileshko for their video services. We had a tight deadline and a complicated (creative) concept. We needed someone determined and efficient.

What were your goals for this project?

We needed a video fast!

How did you select Mileshko Video?

They were recommended to us.

Describe the video(s) and the process in detail.

Before hiring Mileshko, we had developed a concept and a script. This script was sent to their team to determine if it was possible on such a tight deadline. They took the concept and ran with it. They shared our vision and did a great job executing.

What was your vendors' project management or feedback process?

They provided a 3-man team to film and a graphics guy in post-production. Once a draft was created, we could submit feedback easily. Then, any edits were made and a final draft was created.

Can you share any outcomes from the project that demonstrate progress or success?

We haven't launched our video yet but those who have seen it have given extremely positive feedback!

How effective was the workflow between your team and theirs?

Extremely effective and efficient. It was a breeze to work with the Mileshko team.

What did you find most impressive about this company?

I was struck by their knowledge and expertise. Also, they made no excuses about anything being complicated or difficult. Everything seemed doable or they offered a legitimate alternative.

Are there any areas for improvement?

I really can't think of anything! They came in ahead of schedule and blew us away.