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$1,000+
 
$150 - $199 / hr
 
50 - 249
 Founded
1997
Show all +
Lumberton, NJ
headquarters
  • 100 Mount Holly Bypass
    Lumberton, NJ 08048
    United States
other locations
  • 100 Mount Holly Bypass
    Lumberton, NJ 08048
    United States

Reviews

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RESTful API Development for Financial Services Company

"Miles takes the time to know our business as well as understanding and supporting our staff."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Mar. - May 2019
Project summary: 

For over a decade, Miles Technologies has provided custom software and IT support as well as marketing services to a financial services company. Their most recent project involved developing a RESTful API.

The Reviewer
 
51-200 Employees
 
Egg Harbor City, New Jersey
Jeff Herington
CIO, National Credit-reporting System
 
Verified
The Review
Feedback summary: 

The new API has allowed the company to implement five significant integrations, and there are plans to start pushing all products through the solution. Despite working remotely, Miles Technologies collaborated well with the in-house team. They were able to anticipate requirements and meet them.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

NCS is a financial services company providing income, identify and employment verification services to lenders.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Miles Technologies?

NCS has worked with Miles for over ten years. Miles provides NCS custom software development, systems support, IT support and marketing support.

What were your goals for this project?

To modernize all existing product APIs to be Restful and support Json. Miles knows our business and understands best practices for modern software design.

SOLUTION

How did you select this vendor?

Miles takes the time to know our business as well as understanding and supporting our staff. Miles also provides direct customer support and ongoing maintenance and development for all our customer-facing order fulfillment systems. We believe Miles is unique in their dedication to total support.

Describe the project and the services they provided in detail.

Miles interviews all stakeholders to ensure they understand the business and technology goals. Next, Miles quickly delivers a project plan that defines the full project.

Next Miles very quickly delivers demonstration apps that allow stakeholders to provide feedback and ensure the project meets all requirements. Miles will coordinate all backend system setup and implementation planning.

What was the team composition?

Miles provided a senior project manager, senior developer and software support. All members of a Miles project team are prepared and understand both our business and technology goals.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The API moderation, Swagger and supporting white paper have allowed NCS to move quickly and with confidence. NCS immediately began marketing our desire to push all our products through a single smart API. To date NCS has been able to successfully implement five significant integrations using our new API.

How was project management arranged and how effective was it?

Project management is all done remotely using Zoom conference to gather and then present project plans and weekly progress. The project manager anticipated many requirements and worked directly with NCS staff to ensure implementation progress moved forward without delay. In the 10 years I have worked with Miles they have always delivered on time and on budget.

What did you find most impressive about this company?

Their commitment to excellence in Miles case this often over-used term describes them best in my opinion.

Are there any areas for improvement?

None, very happy.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    Excellent
  • 5.0 NPS
    Willing to refer

Web Tool Dev for Healthcare Financial Company

"Miles Technologies is incredibly nimble."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Aug. 2018 - Ongoing
Project summary: 

Miles Technologies developed an organizational, web-based software for a small insurance company that specializes in liability lawsuits. The team built an encrypted architecture from start to finish.

The Reviewer
 
11-50 Employees
 
New York City, New York
CFO, Healthcare Financial Company
 
Verified
The Review
Feedback summary: 

Data from the previous system is still being moved over. The software created by Miles Technologies will be a game-changer for the company’s processes, streamlining various areas. Their skilled approach and communication style are noteworthy elements.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CFO of a small company that deals with attorneys and the insurance industry in regards to liability lawsuits, the handling of HIPPA-protected medical records, and the scheduling of examinations.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Miles Technologies?

Most of the software that’s available in our industry is geared toward particular types of exams, and we only deal with liability. We have a different process for vetting and credentialing the positions on our panel, offering more comprehensive services. We needed a software that would help our staff organize their tasks, allowing them to hit all of our benchmarks.

SOLUTION

What was the scope of their involvement?

The team at Miles Technologies developed a web-based software for our clients and physicians to access, ensuring that all documentation and information is password protected and encrypted on the system. It’s also accessible from our corporate website. It was built from the ground up, loosely utilizing the software we were previously using.

While there were some aspects of the software that I was familiar with, Miles Technologies had input into what would work and how the architecture should be.

What is the team composition?

We initially made contact with Will (Senior Software Advisor, Miles Technologies). I worked more closely with Indira (Senior Project Manager, Miles Technologies) and Melina (Business Systems Analyst, Miles Technologies). Behind the scenes, there was Tom (Software Developer, Miles Technologies) and another programmer.

How did you come to work with Miles Technologies?

Last June, our owner decided he wanted to look into building software. He asked about my experience. I spent an evening reading about software development and researching different software options. Miles Technologies, along with a handful of other companies, came up quite a bit.

After I gathered information and had an understanding of what I was looking for, I made a few phone calls to different companies. Within an hour, Miles Technologies called back. There was a real human speaking on the phone about what we were looking for and answering any questions that I might have. I contacted six other companies and heard back from one or two with an automated response.

How much have you invested with them?

We spent a couple $100,000.

What is the status of this engagement?

We received their vision to reality plan in August of last year.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The software is live, but we’re in the process of transferring data over from the previous system. We didn’t want to sacrifice any of the older data. We’re still pending the access of the external portal to the clients, so we’re waiting on tracking the business impact.

It will be a game-changer for us because it will ease the process for our clients. In terms of our own productivity, moving data is a bit of a time crunch, but with newer cases, it’s been faster. All of the documentation and reminders are working the way we want them to.

Miles Technologies is incredibly nimble. Since we’ve gone live, they’ve said that they don’t like how certain things are working and suggested changing the structure to improve accessibility. I can manipulate things a little bit more, getting the reports and activities that I need.

How did Miles Technologies perform from a project management standpoint?

There is a website where they submit project documents and invoices. Mostly, we communicate through emails and phone calls. With the help of Tom, we did our data migration entirely through Google Sheets.

What did you find most impressive about them?

Their communication style stands out.

Are there any areas they could improve?

I went into this completely unprepared with no software background. In a year, they’ve managed to get the information they needed from me to build an entire operating system. The only thing I’ve come to realize late in the game is that when you’re talking to programmers, you have to be careful about what you’re saying. It’s a literal process, which had me taken aback. I would use the word ‘subsequent,’ and it would happen right after that.

Do you have any advice for potential customers?

Clients should make sure that they explain what they’re looking for. I made sure to take the time to explain our process so that they could understand my end goal. When I thought that I finally understood their language, it didn’t work out so well.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Remote Kiosk Agent for Warehouse Company

"We speak weekly for updates and Q&A sessions."

Quality: 
4.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Mar. 2019 - Ongoing
Project summary: 

Miles Technologies is creating a central remote kiosk service for check-in and customer appointment scheduling portal, which involves upgrading the website.

The Reviewer
 
51-200 Employees
 
Philadelphia, Pennsylvania
Manager, Delaware Avenue Enterprises, Inc.
 
Verified
The Review
Feedback summary: 

Miles Technologies has already allowed the client to free up an employee to work on other tasks. Their team communicates well during weekly updates and is consistently excited to work on the project. 

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am a Manager for Delaware Avenue Enterprises Inc. We are a cold storage warehouse. We do imports and exports of perishable and frozen commodities. We load outbound trucks Monday - Friday and handled anywhere from 50 to 120 trucks daily.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Miles Technologies?

Create a Remote Kiosk for the carriers to check in and a customer Portal for appointment scheduling. There are different phases of our projects.

What were your goals for this project?

To have one central check in portal for all carriers.

SOLUTION

How did you select this vendor?

Miles Technologies Upgraded our company Website

Describe the project in detail.

Prior to the start of the project we had a introduction/vision meeting so Miles can have an understanding of what exactly what we wanted from the project.

What was the team composition?

We were assigned a Project Manager (PM). The PM advised that there were team members behind the scenes. All coordination went through the PM. The PM arranged frequent calls / emails to keep me update to day.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our project is still on going. Initial progress is we are able to free up a clerk to move onto other tasks.

How effective was the workflow between your team and theirs?

Very well. We speak weekly for updates and Q&A sessions.

What did you find most impressive about this company?

How engaging they were and how very excited the PM was to be handling our account. It was like he was creating this portal for himself.

Are there any areas for improvement?

In my opinion always for improvement. We are still working through our project so I don't have a full assessment of what could be improved upon.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
    I was not part of the cost analysis.
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Large-Scale Striven ERP Migration for Transportation Co

"I appreciated all of the visibility on the project milestones at every stage of the project."

Quality: 
5.0
Schedule: 
5.0
Cost: 
3.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Jan. 2014 - Ongoing
Project summary: 

Miles Technologies assisted with a large-scale migration project, going from legacy services into a cloud-based Striven ERP solution. Since then, they've continued to provide full-time server support and more.

The Reviewer
 
501-1,000 Employees
 
Burlington, New Jersey
Miguel Liam Lemming
VP of IT, McCollister's Transportation Group Inc.
 
Verified
The Review
Feedback summary: 

Miles Technologies is a highly efficient IT partner, offering a full range of services, including software validation, testing, and pre- and post-production review. The team demonstrates organized management, gathering information effectively and conveying it to the necessary resources.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Im Vice President of IT. McCollister’s, headquartered in Burlington, New Jersey has approximately 1,000 full time associates throughout our 16 strategically located full-service facilities.

McCollister's owns and operates a service fleet of over 1,000 pieces of equipment to support our client’s transportation and warehouse needs. Throughout our history, McCollister's has leveraged our asset-based infrastructure to deliver tailored logistics solutions.

We adhere to a consultative, market-driven approach to implement service mechanisms of uncommonly high value supporting the needs of our corporate clients.

McCollister's Transportation Group does this within three primary divisions: High-Value Product Logistics, Commercial Services and Employee Relocation. The McCollister's organization measurably differentiates itself with flexible solutions, quality service, safety, efficiency and speed.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Miles Technologies?

Migration off legacy servers and infrastructure to the cloud. A web-based ERP solution with integrated solutions for HR, CRM, Accounting and Project Management with API integration to other 3rd party applications is what we were after.

Miles Technologies have delivered server support, VM and VMWARE migrations, 24/ 7/ 365 co-location data center support with SSAE18 cert and security. Full time staff to help us move processes into Striven.

What were your goals for this project?

Sunset legacy servers. Improve efficiency. Drive automation and digital transformation, and less dependence on manual effort. Put our teams and associates to work on value-added revenue-generating tasks, and not obsolete redundant double-entry steps.

SOLUTION

How did you select this vendor?

Countless hours of RFI, RFP, RFQ process, and a couple of failed migration with various partners

Describe the project in detail.

  • Vision to Reality stage one investigation of Goals and objectives.
  • Strategically align different SMEs and resources.
  • Carve out Project Sponsor and leads.
  • Develop, Design and progressively modify with Agile method the scope.
  • Deployed a solution with adequate Hyper-support and "training" of SME and internal staff.
  • Set a Go Live with Clevel champions, and stakeholders in all departments motivated and bought in.

What was the team composition?

C-Level champion and vision SVP / VP leaders in various departments Stakeholders and proces owners collaborating on design and requirements.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Positive - Software validation and testing Development / Testing UAT System testing comprehensive audits and review Pre-Production review Go Live Post-Production Review

How effective was the workflow between your team and theirs?

Very - highly efficient as we are a few miles down the road, but they scheduled onsite resources to drive to our site, or schedule a large room in their location for team and departments to attend.

They had a large space with great hospitality (kitchen, sports area, very cool space!) -- this was disarming and allowed our teams to relax around each other!

What did you find most impressive about this company?

Team chemistry, speed of gathering information and disseminating that to all programmers and developers -- I appreciated all of the visibility on the project milestones at every stage of the project.

Comprehensive and clear documentation of all steps and requireemnts - scope details were clearly documented and reviewed several times before an order was approved -- to avoid Change Orders.

High effective management and middle-management support, reduced escalations.

Are there any areas for improvement?

Budgetary limitations from our organization would be an opportunity. We were not clear with a budget which is impacted by change orders --- SCope CREEP and SCOPE modifications result in delays and cost.

5.0
Overall Score 10/10 or 100/100 which ever this platform and audience prefer.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    timely - use of calendars, schedules integrated with Gsuite calendar or MS Outlook
  • 3.5 Cost
    Value / within estimates
    Subjective - highly rated as clear and concise on project deliverables and costs
  • 5.0 Quality
    Service & deliverables
    Great professional service from all team members
  • 5.0 NPS
    Willing to refer
    VERY - I am doing this right now as I complete this.

Web Dev & Digital Marketing for Career School

“Miles Technologies developed a team that started to better understand our unique needs and work our project forward.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
May 2015 - Ongoing
Project summary: 

Miles Technologies designed and developed a company website to help career school be more competitive in the market. Since launch, they’ve continued to provide ongoing digital marketing services.

The Reviewer
 
11-50 Employees
 
Erial, New Jersey
CEO, Private Career School
 
Verified
The Review
Feedback summary: 

With Miles Technologies managing SEO, Google Ads, and Facebook content, the school has met their goals by the end of the first year. Miles boasts a dedicated team that focuses on tailoring solutions to meet specific needs. Currently, they’re exceeding previous highs by better targeting audiences.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m the CEO of an accredited private career school.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Miles Technologies?

We hired them to build and develop a functional web site that would be competitive in our trade.

SOLUTION

How did you select this vendor?

They were a local company with a brick-and-mortar location and a long-term reputation.

Describe the scope of their work in detail.

Miles Technologies provided web development and digital marketing services, including SEO, Google Ads, and Facebook management.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The website was up and running within the correct timeline. Results started to build over a six-month period, and we met our end-of-year goals. In the second year, we started to exceed our first year goals and pinpoint our target market. We had a few trial and errors along the way. But Miles Technologies was quick to address our concerns and correct the target to move lead development forward in a positive direction.

What did you find most impressive about this company?

Miles Technologies developed a team that started to better understand our unique needs and work our project forward. They did not lump us into the framework of other clients as a one-size-fits-all approach.

Are there any areas for improvement?

No, not that I can see.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer