What evidence can you share that demonstrates the impact of the engagement?
There is no specific area or metric to which I would point, because there were a lot of people working on all of these projects, but Mighty was definitely extremely helpful for us.
How did Mighty perform from a project management standpoint?
We had a number of communication channels open with them, through both our Slack teams and our project management software. Using those avenues of communication, we would assign them tasks, have a weekly meeting to explain the tasks’ requirements, and then have bi-weekly check-ups to review and provide feedback on their work. Their overall organization was fine; we were able to give them tasks with low fidelity, and they would seek out the information they needed in order to be successful.
What did you find most impressive about them?
Our technical space is not the simplest to grasp and there’s a decent amount of domain expertise required to gauge the target user for us as the support agent. Mighty was able to learn our space relatively quickly.
In general, they are just beautiful designers. JP (Jon Pritzl, Founder and Chief Experience Officer, Mighty) in particular does a great job of making everything look incredible and pixel-perfect. He is also good at showing the whole process to us while working, from the wireframes to the high definition designs. Overall, they were a very helpful design resource for us when we had challenges finding an in-house supplier. Mighty was able to adapt to a wide array of areas for features that we needed, and they were able to design while working from a broad range of requirements.
Are there any areas they could improve?
Occasionally, it seemed like they were too busy working on other clients’ projects and required a bit of prodding on our end to get things back from them. I would imagine that the impression of being somewhat short-staffed is not unique to companies that are growing and taking on new clients, but it was an area in which I thought they could improve.
Do you have any advice for potential customers?
Set expectations upfront about what you are looking for in a contractor. Early on, try to make it clear what your design and development process is like. We probably did not do as good a job of showing that as we should have, although Mighty did their best to work with what we gave them. Be sure to articulate what your expectations are for timeline and working process right at the beginning of any project.