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Go beyond beautiful™

4.5
4 reviews

 

We are a strategic design company creating software and services that positively impact how people experience the world around them. 

 
$50,000+
 
$150 - $199 / hr
 
2 - 9
 Founded
2015
Show all +
Austin, TX
headquarters

Portfolio

Key clients: 

Facebook, Amino, AutoFi, Lyra Health, Kernel, Kustomer

Interactive Mapping Design

Interactive map design exploration for a partner.

Personal Assistant

Wireframes for a personal-assistant product focused on helping busy families plan weekly meals.

Web Design

Website design directions for a health and wellness partner. Each is unique, yet shares common threads spanning across all three.

Health Provider Portfolio Cards

User Experience (UX) exploration of provider profile cards for healthcare partner. A user would be presented a certain number of ‘matches’ then quickly scan each match score to help determine who may be a good fit for their needs.

Thought Leadership Publication

Soon to be launched content publishing platform for an education partner. This is a look at the building blocks for the structure.

Anatomy of an Identity

Part of the identity system for a partner.  This is the final mark (left) and it’s structural breakdown (right).

Events Dashboard

Events dashboard concept.

Healthcare Planning

A component of the scheduling experience for a healthcare partner.  

Enterprise Customer Service Platform

A snippet of an idea we explored for what the results page of a customer search could look like for an enterprise CRM platform partner.

Reviews

4.5
4 reviews
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UX Design for SaaS Platform

“They’re a team of very good, strong designers.”

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4.5

Quality: 
4.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Feb. 2017 - Mar. 2018
Project summary: 

Mighty worked on UX design, augmenting the in-house team for a SaaS platform. They worked on the application’s frontend, providing additional support on a quick timeline.

The Reviewer
 
11-50 Employees
 
San Francisco, California
CTO, SaaS Platform
 
Verified
The Review
Feedback summary: 

Their designs are attractive and effective, with the work satisfactorily meeting all requirements. They met deadlines throughout the project and were responsive and available when needed.  

BACKGROUND

Introduce your business and what you do there.

We’re a B2B and B2C company. We sell software as a service (SaaS) to car dealerships so that they can sell, lease, and finance cars on time. I’m the co-founder and CTO.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Mighty?

We were working on the consumer facing aspects of our product and we needed a strong design team to help out our team. We have a good designer on staff, but the work was too much for one person. We needed someone who could complement our designer’s thinking, plus provide the additional support we needed in a short time.

SOLUTION

What was the scope of their involvement?

They worked on the frontend design for our web application.

What is the team composition?

One of the founders was the lead contact and there was a junior designer working with him. Occasionally, there was a third person involved.

How did you come to work with Mighty?

They were a referral. We considered a couple of other design teams. In terms of availability, timing, and the level of skill, Mighty were the best option for us.

How much have you invested with them?

$100,000–$250,000.

What is the status of this engagement?

We started working together in February 2017 until March 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re happy. I’d recommend them to others. They provided good designs and they met most deadlines.

How did Mighty perform from a project management standpoint?

We had them on a Slack channel. They were available to chat and email. Like any other remote design team, there were some challenges when you can’t just stand up and whiteboard something. There was nothing out of the ordinary. They were fairly responsive and available when we needed them. It was good.

What did you find most impressive about them?

They’re a team of very good, strong designers. If I needed an agency again, they’d be the first people I’d call.

Are there any areas they could improve?

There was variance in the quality, depending on who was engaged in the project. Not everyone is as strong as the founder. We had to keep an eye on that, but it wasn’t a big issue.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Design Work for Customer-Oriented CRM

"They were a very helpful design resource for us when we had challenges finding an in-house supplier."

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4.5

Quality: 
4.5
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Mar. - Dec. 2017
Project summary: 

Mighty provided discovery and design services for a customer support agent product that required a high level of domain expertise to integrate.

The Reviewer
 
11-50 Employees
 
New York, New York
Head of Product, CRM Software Co.
 
Verified
The Review
Feedback summary: 

Mighty’s beautiful design work was complemented by their thorough and helpful requirement research and assistance. Occasional difficulties with feeling short-staffed did not hamper their overall usefulness. They stayed organized through project management tools with which everyone was comfortable.

BACKGROUND

Introduce your business and what you do there.

I am the head of product at a customer support platform.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Mighty?

We were having a hard time finding someone to do the supplemental design work we needed for our support product’s agent interface.

SOLUTION

What was the scope of their involvement?

Mighty’s initial work consisted of a project audit, wherein they provided general feedback and learned our overarching product landscape before getting to the proof of concept stage. Although the relationship evolved over time, they have been almost equivalent to an in-house designer. Their main task was to design the agent interface for our support product, but they also helped us work on a few project-based items. This broadly involved us explaining a higher goal for the feature that we wanted to develop, and they would help us go through the initial exploration and discussion of requirements. Over the course of our work with them, Mighty helped us do everything from creating wireframes and user interface designs to assisting with discovery user interviews and requirement exploration.

What is the team composition?

Our team primarily consisted of Mighty’s design chief and a user experience designer.

How did you come to work with Mighty?

They sought us out and provided us with some examples of their past work. Then they did the above-mentioned audit of our extant product and we decided we were happy with their work, so we contracted them for a longer-term deal.

How much have you invested with them?

We spent somewhere between $70,000 to $100,000.

What is the status of this engagement?

The project worked spanned from March of 2017 through to December of the same year, and is now complete.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

There is no specific area or metric to which I would point, because there were a lot of people working on all of these projects, but Mighty was definitely extremely helpful for us.

How did Mighty perform from a project management standpoint?

We had a number of communication channels open with them, through both our Slack teams and our project management software. Using those avenues of communication, we would assign them tasks, have a weekly meeting to explain the tasks’ requirements, and then have bi-weekly check-ups to review and provide feedback on their work. Their overall organization was fine; we were able to give them tasks with low fidelity, and they would seek out the information they needed in order to be successful.

What did you find most impressive about them?

Our technical space is not the simplest to grasp and there’s a decent amount of domain expertise required to gauge the target user for us as the support agent. Mighty was able to learn our space relatively quickly.

In general, they are just beautiful designers. JP (Jon Pritzl, Founder and Chief Experience Officer, Mighty) in particular does a great job of making everything look incredible and pixel-perfect. He is also good at showing the whole process to us while working, from the wireframes to the high definition designs. Overall, they were a very helpful design resource for us when we had challenges finding an in-house supplier. Mighty was able to adapt to a wide array of areas for features that we needed, and they were able to design while working from a broad range of requirements.

Are there any areas they could improve?

Occasionally, it seemed like they were too busy working on other clients’ projects and required a bit of prodding on our end to get things back from them. I would imagine that the impression of being somewhat short-staffed is not unique to companies that are growing and taking on new clients, but it was an area in which I thought they could improve.

Do you have any advice for potential customers?

Set expectations upfront about what you are looking for in a contractor. Early on, try to make it clear what your design and development process is like. We probably did not do as good a job of showing that as we should have, although Mighty did their best to work with what we gave them. Be sure to articulate what your expectations are for timeline and working process right at the beginning of any project.

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Brand Identity for Biotechnology Company

"They have a nice blend of innovation and creativity while still being responsive to customer needs."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
June - July 2016
Project summary: 

Mighty took over brand identity challenges for a sci-tech startup. They created a style guide, logo, guidelines for usage, standard colors, secondary palette, background art, and mockups.

The Reviewer
 
1-10 Employees
 
Washington, D.C.
Independent Consultant
 
Verified
The Review
Feedback summary: 

Mighty’s work is long-lasting and creative. They have an edge and originality paired with an openness to hear out client needs. They’re innovative and responsive, and the team remains available even after the end of a project. As a sincere team, they make hard-pressed collaborations easy.

BACKGROUND

Introduce your business and what you do there.

I’m an independent science communications consultant. My work with Mighty was through a mutual client. I was the project manager of the client’s work and hired Mighty as part of that work on behalf of my client.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Mighty?

I was working with a new biotechnology company to launch them publicly, and we needed a brand identity. We had a short timeline of a month, and we needed a logo and an entire brand style guide.

SOLUTION

What was the scope of their involvement?

We needed them to create an original logo. We wanted it to be iconic and approachable because the work that the company was doing was very technical but also had a human element to it. We wanted a visual identity to get a sense of what all of the marketing products coming out of the company would look like. We wanted a color palette, a guide on how to use the logo, background art that we could use on the website and in other products like signs for conferences or speaking events, and just generally the whole visual identity. They started talking to me and to other people at the company about what our design sensibility was and what kinds of shapes, colors and patterns we wanted to have associated with this company. We wanted to match the visual identity to the messaging that we had already developed for the tagline, etc. They surveyed us and came back to us with some initial ideas.

From then on, it was just really a nice collaboration. It was a back and forth process of iteration with them coming up with some logo ideas. Once we started in the right direction, with the general concepts that we were happy with, they made some really clever tweaks and changes to the logo. Once we had the logo in place, we were able to narrow down the color. Driven by their own initiative, Mighty came up with this amazing background art that we did use in a number of places. In the end, we had a finalized style guide that had a logo, guidelines for usage, the colors, the secondary palette, the background art, and then a lot of examples of use. They mocked up what would it look like on business cards and stationery and what we could use as a framework for our website. We used all of these pieces with our own web developer to build out products in the style that they conceptualized. It was an amazing collaboration.

How did you come to work with Mighty?

They were recommended to us through a PR firm that we were working with. We did a competitive process looking at two or three other companies and we decided to use Mighty based on the strength of their past work. When we first started talking to them, they gave us samples of their work, and I was immediately drawn into it because they just had so much creativity and originality in similar work that they had done for other groups. We saw something in them that would be a good fit for what we were trying to do. Their price was competitive relative to some of the other groups that we were working with. They were also willing to work on a really short timeline and were willing to dive into this new technology arena that they hadn’t previously worked in.

How much have you invested with Mighty?

We spent $20,000 with them.

What is the status of this engagement?

We started working with them in June 2016 and the project was completed in July 2016. After the project was completed, they kept the lines of communication open and made themselves available for any questions. As we were doing web work or other projects, we could go back to them. I’ve kept in touch with them since, but I haven’t had any projects that I’ve been able to give to them yet.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

It was a launch of a science-technology startup. I know that the company is still using the same logo. The website is largely unchanged from how we designed it with Mighty's input. The company has used the background art in a number of different settings, including with high-profile press placements, and we got tons of press. We did have quantitative data to suggest that the launch was a huge success in terms of reaching a lot of people and the mainstream press. All of the visual identity that Mighty developed was a big part of that.

How did Mighty perform from a project management standpoint?

They were very responsive. I felt like we had really good communication. They stayed on all of their targeted deadlines. Even though it was a short project, they had phased out the different parts of the project including the surveying, the initial ideas, and then the rounds of iteration and they stayed true with that plan, so they did a great job with the management. I was in communication with two team members, Jon who is their lead designer, and the cofounder, Jason. We set up remote working tools including a Slack channel and some other project management tools.

What did you find most impressive about Mighty?

I consider their work very creative, very original, and very innovative. But at the same time, they were very responsive to our aesthetics and our needs, and very willing to be open and to change. That’s a rare combination for designers. Often, you have the geniuses who go out and do the really creative and innovative stuff, and if you don’t like it, tough. Or you have people who are trying to please you so much that they sort of lose that edge and creativity. Mighty had a really nice blend of both.

They’re also very nice people. They’re very pleasant to work with. It was just a really lovely collaboration.

Are there any areas Mighty could improve?

No.

5.0
Overall Score They’re a great company.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They met all of their deadlines.
  • 4.0 Cost
    Value / within estimates
    They’re moderately priced.
  • 5.0 Quality
    Service & deliverables
    They went above and beyond.
  • 5.0 NPS
    Willing to refer
    As soon as I can recommend them, I will.

User Research and Design for Security Platform

"There was never a time when we doubted whether they would be able to accomplish something."

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4.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
Project summary: 

Mighty designed a platform for security collaboration and conducted user research. They later oversaw development and the go to market strategy.

The Reviewer
 
10,000+ employees
 
California, USA
Manager, Social Media Company
 
Verified
The Review
Feedback summary: 

Though the platform never went to market, Mighty's research has driven the development of related security products. The client highly praises Mighty's reliability, dedication to the work, and due diligence. 

BACKGROUND

Please describe your organization.

I work for a large social media company.

What is your position?

Strategic project manager. I work on many of the information security projects that our team releases.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Mighty?

We were trying to address the lack of security collaboration. We were hoping to get companies across industries to collaborate on common security threats. We went to them with the goal of creating a platform to both facilitate and encourage security collaboration.

SOLUTION

Please describe the scope of their involvement in greater detail.

The core of the Mighty team was previously at another company who started the engagement. After we had finished all design, user discovery and user validation we started to develop the platform externally. At that time many of the core members of our team left and started Mighty. We were so confident in their abilities and held so much respect for them that we actually changed vendors and moved with Mighty to have them continue supporting the product. They oversaw external development. While they didn’t do the development themselves, we hired another third party to do development, they were the product project managers overseeing the third party development. They were also responsible for developing the go to market strategy for the product including all content creation and curation which was the big need at the time. Mighty’s job was to understand who our target audience was, how we got them from the start and how we would retain their engagement and trust in the product as we grew the community.

How did you come to work with Mighty?

When it came down to us choosing to move under Mighty, the choice came down to having absolute confidence in the track record they as individuals had provided before. We were so confident in their abilities to correctly manage external engineering teams and guide the strategy for the platform, that the choice was clear. We knew the product wouldn’t be the same without the folks who now constituted Mighty. We were so confident in those individuals that we were willing to completely change the vendor support that we were getting for the platform. What it came down to was our confidence in their ability to continue delivering the results that we had seen them deliver under their previous company.

Could you provide a sense of the size of this initiative in financial terms?

$100,000 to $200,000

What is the status of this engagement?

June 2015 through February 2016.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

The user experience that they defined and the values that they were able to flush out from user interviews has defined how we approach all other security products since. So even though we didn’t release the product that they worked on the work that they did has driven all other successful security products we’ve released. What it really comes down to is understanding what motivates a security industry to collaborate and what allows them to enjoy the trust that is necessary to facilitate collaboration. It was really their deep user insights that had the lasting impact at our company.

How did Mighty perform from a project management standpoint?

It was fantastic. We had an underperforming external engineering team. Mighty was really crucial in getting them back on track in terms of shifting from their standpoint of assisting with strategy and some design. Their reliability is one of their best assets. There was never a time when we doubted whether they would be able to accomplish something that they had said they would within the given timeframe. When you’re able to entirely trust the work of a vendor it makes everyone’s job so much easier and we found that balance with Mighty.

What distinguishes Mighty from other providers?

They did an absolutely incredible job of understanding an incredibly complex user space. And not having any previous experience in it were able to really immerse themselves in the culture and in the desires of the industry. They were an incredible team to work with from a relationship standpoint. They very quickly embedded into our own internal team’s workflows and cultures and value. They really felt like they were a part of our company. A lot of other external vendors aren’t able to bridge that divide. From a workplace relationship standpoint, Mighty was an absolute pleasure to work with.

Is there anything Mighty could have improved or done differently?

In the limited scope that we worked with them on we weren’t able to identify any areas where they needed real improvement.

We didn’t see any limitations other than what is also perceived as a benefit and them being a small company. So the scope of the amount of work they can do at one time is limited because they are such a focused boutique company. But at the same time, that means that you get the full attention of the products they do support. When they are on a product you completely expect that it’s an all-hands-on-deck effort and everybody in the company is completely dedicated.

4.0
Overall Score Only because of external factors that were in no way driven by them, the product didn’t have the success that we had imagined. I’m confident that if we had released it the long term engagement would’ve indicated what they had built.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They never missed a deadline we had set. That was because they put such a large premium on doing all due diligence ahead of time and really logically scoping out each sprint instead of arbitrarily setting deadlines.
  • 4.0 Cost
    Value / within estimates
    Although the choice was clear to go with them we did do an RFP process to benchmark and validate their quotes. We were reassured that the value we were getting out of them was great. The other quotes that we got came in much higher.
  • 5.0 Quality
    Service & deliverables
    There was never a time when we had any doubt that what they were expected to deliver would differ from the end result.
  • 5.0 NPS
    Willing to refer
    It was an absolute pleasure working with them.