What evidence can you share that demonstrates the impact of the engagement?
Once Middleground Technologies got everything up and running, it was smooth sailing. From that day forward, we stopped having major IT-related issues. With the other company, we had a problem every six months. The team at Middleground Technologies kept us in line. Currently, we’re subscribed to their telephone service using Microsoft365 and their voice over IP.
When users talk with our help desk, they’re pleased with the answers and services. If they didn’t have an answer right away, they at least called and told us that they were working on the situation.
How did Middleground Technologies perform from a project management standpoint?
From a project management standpoint, the team performs well. When they installed their server, they told us exactly what was going to happen within the timeframe. It worked out the way they said it would. Once that was up and running, it was smooth sailing.
What did you find most impressive about them?
I can’t say enough about how helpful and knowledgeable Middleground Technologies’ team is. They’re so informative, letting us know what they could work with and solving our problems. Their team even helped with our QuickBooks.
Are there any areas they could improve?
If they needed to improve on anything, it would be that they might want to put a two-step deal in place for questions. We’re in the construction industry, which means we rarely sit at our desks and at our computers. When they would answer our questions, we wouldn’t receive the responses until we got back to our office.
The new process would involve an email response along with a call or text to the client, letting them know that the situation was resolved or that they’re working on it.
Do you have any advice for potential customers?
I highly recommend Middleground Technologies to everyone. There’s nothing I would tell them to do differently.