IT, Cloud, Cybersecurity, and VoIP under one roof.

Bronze
VERIFIED

Middleground Technologies is an outsourced managed IT service provider. With our expert IT team, processes, and technology, we provide full-service managed IT, VoIP solutions, cloud services, and cybersecurity services.

 

 
$5,000+
 
$100 - $149 / hr
 
10 - 49
 Founded
2010
Show all +
Westchester, IL
headquarters
  • 10031 West Roosevelt Road
    Westchester, IL 60154
    United States

Reviews

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IT Services for Glass Design Company

"Once Middleground Technologies got everything up and running, it was smooth sailing."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Oct. 2017 - Ongoing
Project summary: 

After cleaning up for another IT company, Middleground Technologies performs IT services and maintenance. They maintain the server and network while assisting with the help desk and telephone service.

The Reviewer
 
11-50 Employees
 
Chicago, Illinois
Max Jones
Controller, Glass Designers Inc.
 
Verified
The Review
Feedback summary: 

The team at Middleground Technologies goes above and beyond. They’ve done an impeccable job, continually delivering. Their skilled expertise complemented their professional management style. Their proactiveness was also noteworthy.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the controller at Glass Designers Inc., a construction company that specializes in glass and glazing for new commercial, industrial, and educational buildings.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Middleground Technologies?

We hired Middleground Technologies to keep our network up and running and to ensure everyone had access to the information within our system. Years before, we were working with a smaller IT company that wasn’t backing up our data, and we ended up getting hit with a virus that impacted us for a few months. Middleground Technologies helped us get back on our feet.

SOLUTION

What was the scope of their involvement?

Middleground Technologies reorganized our entire network and structure within a few weeks. Their team instructed us on what we needed to do, gave us the antivirus software and backup equipment we needed. In the beginning, they came out to explain specific information to our team because we’re not IT specialists. Since then, most of the communication has been over the phone and done remotely.

What is the team composition?

In the beginning, we worked with one point of contact. After everything stabilized, he assigned a technician to work with us throughout our engagement.

How did you come to work with Middleground Technologies?

About a year before we had our issue with the other company, I started receiving sales emails from Middleground Technologies. At one point, Isaac (Co-Founder & Principal Consultant, Middleground Technologies) called me. He came in with another technician, and together, they diagnosed our entire network, giving us a full report on its health. I was impressed with what they gave us, and that’s how we got started. The other IT company never helped us like that.

How much have you invested with them?

Their average cost with maintenance, virus protection, monitoring, and the lease of servers came to about $1,200 per month.

What is the status of this engagement?

Our engagement with Middleground Technologies started in October 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Once Middleground Technologies got everything up and running, it was smooth sailing. From that day forward, we stopped having major IT-related issues. With the other company, we had a problem every six months. The team at Middleground Technologies kept us in line. Currently, we’re subscribed to their telephone service using Microsoft365 and their voice over IP.

When users talk with our help desk, they’re pleased with the answers and services. If they didn’t have an answer right away, they at least called and told us that they were working on the situation.

How did Middleground Technologies perform from a project management standpoint?

From a project management standpoint, the team performs well. When they installed their server, they told us exactly what was going to happen within the timeframe. It worked out the way they said it would. Once that was up and running, it was smooth sailing.

What did you find most impressive about them?

I can’t say enough about how helpful and knowledgeable Middleground Technologies’ team is. They’re so informative, letting us know what they could work with and solving our problems. Their team even helped with our QuickBooks.

Are there any areas they could improve?

If they needed to improve on anything, it would be that they might want to put a two-step deal in place for questions. We’re in the construction industry, which means we rarely sit at our desks and at our computers. When they would answer our questions, we wouldn’t receive the responses until we got back to our office.

The new process would involve an email response along with a call or text to the client, letting them know that the situation was resolved or that they’re working on it.

Do you have any advice for potential customers?

I highly recommend Middleground Technologies to everyone. There’s nothing I would tell them to do differently.

5.0
Overall Score From beginning to end, they helped out and did what they said they were going to do.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They did everything within the timeframe that they said they would.
  • 5.0 Cost
    Value / within estimates
    Compared to the other company, their hourly rate was less expensive and they did a better job.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I highly recommend them.

IT Implementation for Heating & AC Rep

"They’re usually very responsive, particularly in emergency situations.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Apr. 17 - Ongoing
Project summary: 

Middleground Technologies implemented a new network for a growing business. Since the initial project, they provide ongoing maintenance and security, offer emergency support, and advise on equipment needs.

The Reviewer
 
11-50 Employees
 
Chicago, Illinois
Sales Associate, Mechanical Solutions Company
 
Verified
The Review
Feedback summary: 

Middleground Technologies’ support has helped the business improve efficiency. Their team exceeds expectations by making on-site and in-home visits, going outside project scope, and securing discounts. Transparency and communication characterize their excellent customer service.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m a sales engineer/sales manager for a commercial and industrial air conditioning manufacturer representative. We sell heating and AC units directly from the manufacturer to contractors for large commercial and industrial spaces.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Middleground Technologies?

Our company was growing and our IT system was no longer meeting our needs. So, we hired Middleground Technologies to upgrade our system.

SOLUTION

What was the scope of their involvement?

They’ve improved our servers and software, implemented a new network, and boosted our network security. They’ve also advised us on purchasing equipment like computers and monitors. Since our first project, they’ve maintained our system and emails remotely and have made on-site visits when necessary. During emergencies, they’re on-call and have even come to our homes when an employee has a network issue.

What is the team composition?

We have a primary point of contact, but since their company has grown, we can call them and whoever is available will help us.

How did you come to work with Middleground Technologies?

One of our customers recommended them to us. Once we met their team, we explained what we were looking for, and it was a perfect fit.

How much have you invested with them?

We’ve spent between $25,000–$50,000.

What is the status of this engagement?

We started working together in April 2017 and our partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Since we began our partnership, our business has run more efficiently. Before, I managed the IT system with another freelancer, but it wasn’t reliable for us. Now it’s easier to send out quotes and get things done around the office. They’ve also given us very solid advice about what devices would be best for our business, and have helped us get discounts, which we really appreciate.

How did Middleground Technologies perform from a project management standpoint?

They’re phenomenal, and I appreciate their transparency. They’re usually very responsive, particularly in emergency situations. Their team is growing, and there was one instance when they were completely swamped with work and it took them a little longer than normal for them to respond to us. However, they stayed in touch with me, explained what was going on, and still accomplished what we needed before it became an issue. Although that was a challenge, it was a great experience and I was very impressed.  

What did you find most impressive about them?

Their transparency and communication are fantastic. They’re always on top of things and let me know if any issues arise.

Are there any areas they could improve?

Normally, I would say that as they add new customers, they need to maintain their communications. However, they’ve proven that they can do that already. Everything with them has been really great.

Do you have any advice for potential customers?

Tell them exactly what you need, and they’ll let you know whether or not they can deliver for you.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    There’ve been times when I haven’t stayed on top of things, but they always stick to the timeline and will follow up when needed.
  • 5.0 Cost
    Value / within estimates
    They’re charging us for an off-site plan, but will come to us when we need them to.
  • 5.0 Quality
    Service & deliverables
    Every time we’ve asked them for something, they’ve gotten it done well.
  • 5.0 NPS
    Willing to refer
    I would definitely recommend contacting them, and they’ll determine if a partnership would be a good fit.

IT Services for Financial Planning Company

"They continuously give us feedback to improve and stay on top of the evolving technology in our industry."

Quality: 
5.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
May 2018 - Ongoing
Project summary: 

Middleground Technologies provides ongoing IT services to a firm in the financial industry. They provide daily help desk support, rewrite cybersecurity documents, and upgrade existing technologies.

The Reviewer
 
1-10 Employees
 
Illinois
Systems Manager, Financial Planning Company
 
Verified
The Review
Feedback summary: 

The efforts continue to satisfy the internal team, keeping them up to date with industry standards. As a partner, Middleground Technologies is reliable across various IT segments. Their team is dedicated to providing the best all-around customer service, so they never hesitate to go the extra mile. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the operations, office, and systems manager for a mid-sized financial planning firm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Middleground Technologies?

We had been working with the same IT firm for around 10 years and they couldn’t keep up with our needs as we outgrew them. We hired Middleground Technologies to take over and alleviate a lot of the workload that wasn’t be handled by the previous team. We needed to be on top of our game, as the world of technology is ever-changing, so we needed their team of professionals.

SOLUTION

What was the scope of their involvement?

They provide basic IT services, covering all of our bases for daily needs and technology upgrades. If our printer isn’t working or we can’t open a certain file, they serve as a help desk resource. We also just finished upgrading our server with them, too.

As a financial firm, we have to adhere to a lot of compliance requirements, so they’ve been helpful in finding an archiving system. Our firm also needs to have a cybersecurity policy, and Middleground Technologies helped us completely rewrite the documents to actually match the protocols we have in place. They check in regularly to make sure our cybersecurity is up to speed.  They’ve come to our office to host a cybersecurity training session, as our business is required to host one of these. Their team has really been an all-inclusive package. 

What is the team composition?

They’re a medium-sized staff with about 15 people who support us. I regularly work with about 3–4 people but can speak to whoever is available when I call the help desk. 

How did you come to work with Middleground Technologies?

We chose Middleground Technologies after realizing our previous vendor wasn’t able to scale with us, and we needed a more middle-sized firm. 

How much have you invested with them?

Annually, we spend around $25,000. We have a monthly fee for the help desk services, and the other projects are one-offs, so the prices vary. 

What is the status of this engagement?

We’ve been working together since May 2018. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We don’t have any strict metrics, but the quality of their support is top-notch. Their help desk is incredible. Their support has been a huge help for us, especially in the compliance area. Overall, they’ve been awesome. 

How did Middleground Technologies perform from a project management standpoint?

In terms of meeting deadlines and scheduling, they’ve done really well. We have quarterly meetings where they meet with us, give us an update on our performance, and run through any details. They are available all the time and can always get into our computers immediately. I am the go-between for our two teams, so it’s easy for them to walk me through a solution. 

What did you find most impressive about them?

I really appreciate the quarterly meetings we have. Middleground Technologies makes sure we’re on track with how many tickets we’re submitting and help find solutions to avoid going overboard. They continuously give us feedback to improve and stay on top of the evolving technology in our industry. 

I also value their various marketing and phone services they remind us of, even though we don’t need them currently. I’m regularly impressed with their customer service efforts. I know almost all of their team by name and they’re just a great, smart group of people. 

Are there any areas they could improve?

The only critique I have is the length of some tasks, but this is more related to the complexity of our industry, not their team. 

Do you have any advice for potential customers?

I absolutely recommend working with them. They’re a great team of people to work with.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Server Development & Management for Dental Care Company

I can trust them to promptly resolve any time-sensitive issue.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
June - July 2019
Project summary: 

Middleground Technologies updated the legacy technology systems for a dental office. The team transported all digital information to a new server and physically replaced equipment.

The Reviewer
 
1-10 Employees
 
Chicago, Illinois
Asma Ahmed
Owner, Platinum Dental Care
 
Verified
The Review
Feedback summary: 

Middleground Technologies’ work has made processes smooth and efficient for the office. In addition to being cost-effective, they continue to resolve issues very quickly. They’ve demonstrated excellent communication skills and are a reliable partner who prioritizes the client’s concerns.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

We’re a dental office, and I’m the president of the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Middleground Technologies?

We had to update our outdated equipment and renew our legacy software.

SOLUTION

What was the scope of their involvement?

They had to transport all the information on our old server to a new one, which was a major relocation. This information included important patient files and charts. The team came in to physically manage our equipment and network as well.

What is the team composition?

I had one point of primary contact who oversaw all communications. This was helpful because I didn’t have to repeatedly explain myself.

How did you come to work with Middleground Technologies?

I was looking for a new IT company and was meeting with different businesses. I met with them after finding them on google search, and they seemed affable and fairly-priced. We decided we’d give it a shot with them.

How much have you invested with them?

We’ve spent somewhere around $60,000.

What is the status of this engagement?

Our last engagement lasted from June to July of 2019, but they provide ongoing support.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The quality of their work has been excellent. Our newer system is much faster and smoother. There was almost no downtime when they were changing out the systems. Their turnaround time is consistently remarkable.

How did Middleground Technologies perform from a project management standpoint?

If any issue comes up, we shoot them an email, and it’s always quickly resolved. They’ve even taken care of issues over the weekend. They’re great at prioritizing our requests and tasks, because in urgent situations, they’ll call us back in a timely manner—typically, within half an hour.

What did you find most impressive about them?

Their customer service is great. They’re very open communicators, which makes for an easy engagement. They’ll continuously provide us with status and progress updates. I can trust them to promptly resolve any time-sensitive issue.

Are there any areas they could improve?

I can’t think of anything. I’ve never had any issue with them.

Do you have any advice for potential customers?

Maintain open communication and check your emails regularly.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
Verification

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Verification Level
Bronze
VERIFIED
Business Entity
Status
Active
Jurisdiction of Formation
Illinois
ID
03195368
Date of Formation
Nov 23, 2009
Payment & Legal Filings
Bankruptcy
No
Tax Lien Filings
0
Judgement Filings
0
Collections Count
0
Last Updated
Dec 6, 2019
Client Reviews
VERIFIED CLIENT REVIEWS
4
OVERALL REVIEW RATING
5.0
Source
Clutch
LAST UPDATED
November 8, 2019