The Drupal Experts

Microserve is a Drupal web development agency based in Bristol, UK, specialising in Drupal Development, Drupal Training, Hosting and Site Audits.

Our Drupal experts also have proven experience in a variety of other industry specific areas such as Responsive Design (Mobile) and SEO.

We are the largest Drupal specific agency in Bristol with a current total of 12 permanent developers and over 30 years of Drupal experience between them.

We provide medium to enterprise level Drupal solutions to a range of clients, and also work as the development team for a number of large non-specialist agencies who outsource their development.

 
Undisclosed
 
$50 - $99 / hr
 
10 - 49
 Founded
2003
Show all +
Bristol, United Kingdom
headquarters

Reviews

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Drupal Implementation for UK Catering & Leisure Service Provider

“Microserve, by and large, has done a great job in accommodating all types of changing requirements.”

Quality: 
4.0
Schedule: 
3.5
Cost: 
4.0
Willing to refer: 
4.0
The Project
 
$200,000 to $999,999
Project summary: 

Microserve handled the custom modifications in order to achieve a dynamic travel website. They’re involved in extensive requirements capture, actual implementation, and optimization of content for search.

The Reviewer
 
51-200 Employees
 
Exeter, United Kingdom
Business Innovation Director
 
Verified
The Review
Feedback summary: 

Currently, in the testing phase, the website is expected to gain improvements in the sales conversion rates and an increase in visibility. Microserve demonstrated a meticulous approach to agile development and flexibility. They also provided excellent project management and communication.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Could you briefly describe your organization?

Our organization, Markets UK, provides self-catering holiday services predominately in the Southwest. 

What is your position?

I'm the business innovation director.

OPPORTUNITY / CHALLENGE

Could you describe the business challenges you were attempting to address when you initiated the relationship with Microserve?

We wanted to create a superior, dynamic website that combined great search facilities with supporting colorful information around the locations that Brits might be interested in for holiday travel. 

SOLUTION

Could you describe the scope of the project? For example, did it involve custom visual design, backend development, training, and support?

They’re involved in extensive requirements capture, actual implementation, and project management. They've handled all of our custom modifications and enhancements. They've been assisting us with reorganizing and optimizing our content for search. 

Could you provide a sense of the size of this initiative in monetary terms?

I believe the cumulative cost is somewhere around $200,000.

When was your site launched?

It’s yet to be launched. We’re anticipating launch for the summer of this year [2014].

RESULTS & FEEDBACK

In terms of results, could you provide any statistics, metrics, or anecdotal feedback that would demonstrate the effectiveness of the work they’ve delivered?

I really can’t do that because, as I mentioned, the site hasn't been launched yet. We’re only now just getting into extensive tests with UAT [user acceptance testing]. I can’t really comment on that. Our expectation is that we will see heavy improvements in our sales conversion rates. We would also expect to see greater site visibility through organic search. We would expect to see greater engagement levels with our end-users. These are some of the things we expect, but we don't have the figures yet. 

When working with Microserve, is there anything you would consider unique or special about their approach or methodology that differentiates them from other vendors with which you've worked?

We’ve worked quite closely together. We’ve had a dedicated project management for most of the process. We’ve had consistent communication with those people who are working both on the backend implementation and also on the project client side, styling, and page design. We have access to a wide range of expertise with them. The other way where they’ve helped is in selection of a reliable hosting provider that has a deep knowledge of the Drupal platform. 

They go out of their way to remain flexible around changing requirements. It's been quite effective using the agile development methodology. That can be challenging for the supplier in terms of cost control. But Microserve, by and large, has done a great job in accommodating all types of changing requirements. My experience dealing with other vendors is that they have much more stringent controls and constraints on what it is they're willing and able to do. 

In retrospect, are there areas that you think they could improve upon, or are there things you'd do differently as the client before approaching this type of project?

I think the single biggest lesson or takeaway from this project is it's important to outline your requirements on a more granular level, especially when the end goal is a responsive design. The behavior of the system on the backend is tied directly to the presentation on the frontend, and if your requirements aren't made explicitly clear, you run into issues on the user-facing side. We were unaware of how sensitive this would be when we began, but we've since adapted accordingly. 

4.0
Overall Score
  • 3.5 Scheduling
    ON TIME / DEADLINES
     
  • 4.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 4.0 NPS
    Willing to refer

Drupal Implementation UK Building Supply Manufacturer

Quality: 
4.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
Project summary: 

The client is a manufacturer of building materials operating in the United Kingdom. The client sought to improve their market presence by constructing a new website using the Drupal CMS platform. Microserve was discovered by the client during their preliminary vendor search. Microserve was selected as the solution partner based on their demonstrated Drupal expertise. Once commissioned, Microserve was responsible for the complete Drupal implementation, which included: requirements gathering, project scoping, data preparation & migration, information architecture, custom visual design, backend development, UI/UX testing, training, and ongoing support.

 

The Reviewer
 
11-50 Employees
 
United Kingdom
Director, Operations
 
Verified
The Review
Feedback summary: 

The client expressed great satisfaction for the work delivered by Microserve. According to the client, their successfully deployed Drupal site receives considerably more user traffic. More importantly, the client indicated that they now have unprecedented control and authority over their content distribution processes. Microserve was praised highly for their deep technical expertise and their ability to prioritize competing tasks. The client recommends Microserve to others without reservation. 

4.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer