What evidence can you share that demonstrates the impact of the engagement?
We wouldn’t have been able to kickstart our own team without MicroscopeIT’s help. We were able to do this based on their initial input and help. The customer we developed the solution for is quite happy.
They were always responsive and attentive to our needs. On one occasion, we didn’t properly communicate the expected deadlines, but they delivered on time. We were very happy working with MicroscopeIT.
How did MicroscopeIT perform from a project management standpoint?
They worked closely with our team, which was good. They were self-organizing and plugged into our structure well. We all used Jira, Slack, Google Docs, and GitHub. Using the same set of tools was like working with a remote extension of our team. We’ve met their founders face-to-face, but we generally worked in a distributed manner.
What did you find most impressive about them?
We gave them a very difficult problem to solve, which we weren’t sure was actually solvable. MicroscopeIT was able to provide us with solutions and ideas on how to approach it that worked in the end. They truly understood the subject matter of biometrics, computer vision, and machine learning. This is a rare thing to find in a company.
Are there any areas they could improve?
They’re a small team, and we sometimes felt that we couldn’t get more help from them or that we couldn’t easily increase the team size. It wasn’t a big issue in the end, but I can imagine that it could be a problem for someone looking for a bigger team.
Do you have any advice for future clients of theirs?
It wasn’t a typical agile, end to end project so it was difficult to define its end goal or deliverables. It was a working solution, and we had to use certain parameters to define what success and failure meant. We could’ve found ourselves in the situation where, after a couple of months of development, the outcome was no longer doable. It was important to understand that we can’t always get a 100% outcome.