Can you share any information that demonstrates the impact that this project has had on your business?
Thanks to work on usability improvements across the whole platform from the Melon team, we have reduced bugs reported from our customers by almost 70% in the past year.
A module that was built almost entirely by Melon developers was our marketing module which has resulted in an average of 20% increase in revenue per customer for us.
The Melon team have gone over and above what is asked or expected of them in order to help us meet delivery deadlines, and i am always confident I can rely on them not to let me down.
How was project management arranged and how effective was it?
The Melon team are all offshore and also for the past year our entire team has been remote. This has never been a problem and the team have excellent communication and exceptionally good english language skills so we never have misunderstandings.
We communicate primarily through Slack, hosting a standup call daily at 9:30am and a sprint plan every fortnight. We each then have 1-1 contact and catch up calls to discuss problems or share progress. We use Jira to manage tasks and workflow and then we use Github.
The melon team easily picked up our processes and adapted well to any changes. Their communication is always excellent and they are very reliable on deadlines or letting me know if there are any issues meeting them and why. Usually though, they do whatever they can to meet deadlines, so I am never disappointed.
What did you find most impressive about this company?
Excellent communication from the top down - I have met with the CEO and CTO in London which is a classy thing for them to do to ensure we are looked after as a client.
Resource management always responds almost instantly and they are incredibly accommodating for our needs, always trying their best to get me the developers I want to work with. The quality of the developers we have worked with is outstanding.
But also their work ethic and communication skills are excellent - it's clear they receive very good training, guidance and support from Melon and it's clear they respect Melon as an organisation and enjoy working for them.
Honestly I couldn't be more complimentary about Melon. They have supported us the whole way, but most especially when times have been tough for us. They are very understanding and collaborative to help us achieve our goals. I absolutely love the developers we work with and they feel 100% part of our team.
Are there any areas for improvement?
Genuinely struggling to think of anything that needs improving - things work perfectly exactly as they are! The only tiny thing I can think of is maybe giving a little more advance guidance on national/public holidays for developers in their respective countries and what the expectation is around working/not working.
And also what the guidance is for holidays (annual allowance, notice of requests) ie is this something Melon specifies or I should specify. It's not caused any issues at all to date; I'm just not sure what the developers' expectations are and who has responsibility for this ultimately.