Medical IT Solutions for Healthcare Practices
We are a leading Medical iT Support and Services Company, providing innovative IT solutions for the Australian healthcare industry. Our qualified IT Consultants are experts in design and build a network by using the best combination of hardware and software to meet your medical practice needs.
Currently, we are serving various healthcare services providers all over Australia and territory. Whether you’re looking for Medical IT Services in New South Wales, Sydney, Melbourne, Brisbane, Perth, Hobart, or other regions, we are ready to solve your IT problems.
Our State-Of-The-Art IT Solution for Healthcare Industry
Our comprehensive service encompasses tailored advice, complete installation, ongoing maintenance, and personalized medical IT services.
- IT Vendor Support
- Office 365 Support
- Private Cloud Service
- Internet NBN Services
- 24/7 Desktop Support
- Medical Phone System
- Remote Server Support
- Staff Employee Training
- Ransomware Protection
- Cyber Security Solutions
- Endpoint Security Services
- IT Disaster Recovery Solutions
- Network Management and Support
- Firewall Security, Management and Support
- Website Management (Design and Development, Maintenance)
Whether you want to setup a new medical practice or need online IT support, visit our website and start a new journey with us.
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We have a very close relationship with all of our clients that has been built over many years. Currently we provided complete IT Solution to Wisdom Dental and Denture Clinic in Parammata.
From setup a new dental practice to installation of dental equipments, from installation of neccessary softwares to build cloud-based server system.
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IT Consulting & SI for Medical Practitioner
"I appreciated that they took the time to understand our industry."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
- Medical IT Expert from Australia
- Information Security
- Technical Support
- IT Help Desk
- Software Management
- Microsoft Azure Professional
- Providing IT Security and Support Services for Medical Practices,
- Healthcare Providers,
- Hospitals, and Clinics in NSW, Australia
I have worked with many different medical software vendors including:
- Medical Director
- Best Practice
- Blue Chip
- Genie Medical
- Practix
- Stathealth
- and many others
For what projects/services did your company hire Medical IT Services Australia?
Our Company was outgrowing our previous work system, which made it harder for us to dispatch and manage our requirement. We hired this vendor to advise us on the best Medical IT solution for my medical clinic and implement it for us. The goal was to have a scalable work order system that could grow with our company.
How did you select this vendor and what were the deciding factors?
We searched online for IT consultants in our area and shortlisted 5. After interviewing them, we chose this vendor based on their professional service.
Describe the project in detail and walk through the stages of the project.
They researched several work order systems before presenting us with their options. I liked that they listed the pros and cons of each solution, which made it easy to choose one.
Then, they implemented the new system, migrated our legacy data, and standardized our IT business workflows. One of the key features they configured was the ability to automatically assign orders to repairmen and monitor the order status.
How many resources from the vendor's team worked with you, and what were their positions?
Their CTO was our main point of contact, but there were about 3 other IT specialists working in the background.
Can you share any outcomes from the project that demonstrate progress or success?
Integrating our business processes into a scalable work order management system has helped increase our business's efficiency by 60%. We no longer lose track of work orders, and our invoicing is automated.
How effective was the workflow between your team and theirs?
Everything was completed on time. We mostly communicated over phone and video chat, but they did visit our offices to implement the new solution. Whenever we had a question, they would email us back within an hour.
What did you find most impressive or unique about this company?
I appreciated that they took the time to understand our industry. This allowed them to recommend tailored Medical IT solutions that best fit our situation.
Are there any areas for improvement or something they could have done differently?
We wish they could have helped teach our internal team how to use the new solution, but that was outside of their scope of work.
The project is integrating business processes into a scalable work order management system, helping increase business' efficiency by 60%. Internal staff no longer lose track of work orders, and invoice issuance is now automated. They've completed the solution on time, and within budget.