What evidence can you share that demonstrates the impact of the engagement?
We haven’t released the platform yet, so I cannot mention any numbers. Working on this project hasn’t been easy since we’ve changed our concept and ideas multiple times. Mediapark’s team needed to have strong nerves in order to proceed.
We have already given several presentations to our local administration and the city manager. The touch panel is in place at bus stops and we are getting investments in order to scale the project. If the quality level had not been good, we wouldn’t have been able to do any of this.
How did Mediapark Kaliningrad perform from a project management standpoint?
The initial concept was for an application, but we’ve released the touch-panel system first. We always changed our minds, but the team from Mediapark was flexible. Project management is their strongest point. The owners of their company have their own vision, which helped us maintain flexibility. They respond quickly and have worked out good prices for us. We were never dissatisfied with deadlines or anything else.
They are located in the same city as us, which is quite convenient. I can go to their office and work face-to-face when we needed to discuss issues. We also use email and phone to keep track of things, and they have their own task-management system. We keep in touch with their project manager, so if something required our input immediately, he would give us a call.
At one point, we needed to make a presentation for our bosses in administration. Mediapark helped organize that conference in the space of an hour, even though it wasn’t something they were obliged to do.
What did you find most impressive about them?
Their ability to respond adequately to the way in which the client wants the project to be managed. Mediapark understood our Russian thinking and were willing to change contracts and work with us as we were. They were never hard on us and were willing to make different agreements. This enabled us to continue the partnership, along with the adequate mix of price and expertise.
Are there any areas they could improve?
There are always things we can improve. Mediapark could work more on visual designs. They know how to do things technically, but visually-pleasing designs are not their strongest point. Hiring a designer who is able to follow trends and work quickly would enable them to charge even more.