BPO Services : Call Center, Back Office, F&A

Max BPO is a leading business process outsourcing & call center services company. We have been providing our services for more than 21 years across 4 continents and 30+ countries. We have served more than 100 clients under 8 domains and more than 50 subdomains.

 

Our services caters to different industries including logistics, automotive, banking, retail, telecom, insurance, healthcare, manufacturing and many more. We have been in the business since 1997 and stand atop along with leaders of the industry. With skilled professionals and advanced technology, we provide our services to startups, mid-size companies, large enterprises, and fortune 500 companies.

 
Undisclosed
 
< $25 / hr
 
1,000 - 9,999
 Founded
1997
Show all +
Nanaimo, Canada
headquarters
  • 335 Milestone Avenue, Unit 8 Nanaimo
    Nanaimo, BC BC V9S 5A6
    Canada
other locations
  • F-12, 3rd Floor Sector 8
    Noida, UP 201301
    India
  • 708 Gilbert st. Takoma Park
    Takoma Park, MD 20912
    United States

Reviews

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Call Center Services for Digital Marketing Company

"The project is progressing well and we are getting good results."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Jan. 2018 - Ongoing
Project summary: 

MAX BPO provided outsourced call center services for a digital marketing agency's international clients. They handle inbound and outbound calls.

The Reviewer
 
11-50 Employees
 
Canada
Rohit Singh
Digital Marketing Expert, Digiperform
 
Verified
The Review
Feedback summary: 

MAX BPO's efforts have generated more business and good results. The project is progressing well and they have delivered quality customer service. 

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am a Digital Marketing Expert and Max BPO handles our outbound and inbound call center services. We are very satisfied with the business they generate for us.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire MAX BPO?

We hire Max BPO for our Inbound and Outbound Services.

What were your goals for this project?

To generate good business.

SOLUTION

How did you select this vendor?

A company in my known have outsourced their work to them. So, they recommened.

Describe the project in detail.

We have our USA based clients and also they are generating a business around the globe for us and providing customer care services to them.

What was the team composition?

They have a good team model. So, it's always been easy working with them.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The project is progressing well and we are getting good results.

How effective was the workflow between your team and theirs?

Very Good

What did you find most impressive about this company?

They deliver expected result.

Are there any areas for improvement?

Work is good. So as of now, things are very satisfactory.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer