Mas Uno

Please describe your company and your position there.

BMW Chile, Supervisor of Customer Experience

For what projects/services did your company hire Mas Uno, and what were your goals?

We work with Masuno to develop the web solution regarding appointment scheduling in our technical service, their solutions and developments are creative, modern and flexible, just what we need in a business partner.

How did you select Mas Uno and what were the deciding factors?

Masuno is one of our business partners, because they are creative, fast, flexible and understand our needs and the business.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Masuno uses the most up-to-date tools and they worked in conjunction with the IT area of ​​BMW Chile.

How many people from the vendor's team worked with you, and what were their positions?

We work with two key people, Luis Valdivia, the project developer and Cristobal Delgado, the commercial manager.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Initially, the implementation of the scheduling website increased workshop appointments and allowed us to free up time from the call center team to perform other tasks that add value to the business. In short, its development brings efficiency to our business, which translates into undoubtedly higher revenues.

Describe their project management style, including communication tools and timelines.

At BMW CHile we work with the AGILE methodology, and Masuno adapted very well to our dynamic work style.

What did you find most impressive or unique about this company?

Their speed to meet our requirements that are always urgent and our standard of demand is quite high, they were able to meet our needs in a timely manner.

Are there any areas for improvement or something they could have done differently?

they could improve their deliverables regarding Manuals and documents associated with the developments.

Introduce your business and what you do there.

We have an app that promotes wellness within corporations. I’m the founder of the company.

What challenge were you trying to address with Mas Uno?

They helped us develop the app.

What was the scope of their involvement?

We started our engagement with an MVP that was created by a previous provider. They were responsible for building a website and app based on the basics laid out in the MVP. They understood what we wanted, so we started from scratch with them. Their team recommended Flutter for the mobile app development portion of the process, which they utilized to build out the final product.

While the app has since gone live, they’re still working with us to incorporate new features into the platform. 

What is the team composition?

We work with five people, including a product manager, and assistant, a development lead, and a design lead.

How did you come to work with Mas Uno?

One of the owners worked on a website for one of my friends, who enjoyed the collaboration. We set up a meeting after having a poor experience with the app development team that built our MVP. They seemed like they would be able to involve themselves more deeply in the project and execute a better solution. 

How much have you invested with them?

We’ve spent about $32,000 on their work. 

What is the status of this engagement?

We started working with them around December 2018, and they’re still working with us to update and improve the app.   

What evidence can you share that demonstrates the impact of the engagement?

Our app is working very well. It’s been a good experience for us, so we’re planning to continue the relationship into the future. I’d recommend them to other companies as well. Our API integration goals weren’t straightforward or easy. They stuck with it and were able to think creatively to save us money in the implementation process. We appreciated their creative, outside-the-box thinking.  

How did Mas Uno perform from a project management standpoint?

We have a strong communication cadence between our teams. Before the pandemic, we had 2–3 meetings each month. Now, we’re meeting less frequently but are planning to pick up our engagement level in 2021. 

What did you find most impressive about them?

They have a diverse team with specializations in several different technologies. I found that helpful while working with them.  

Are there any areas they could improve?

We thought it was going to be easier to integrate APIs into our solution. It would’ve been helpful if they managed our expectations there.

Introduce your business and what you do there.

I’m the CEO of NETZUN.com, an e-learning platform.

What challenge were you trying to address with Mas Uno?

We needed to create native apps.

What was the scope of their involvement?

They designed and developed our native iOS and Android apps. We’ve used their services before, so this was our second project.

What is the team composition?

We work directly with four people and there are 2–4 others.

How did you come to work with Mas Uno?

I’ve known the owner since we were in school. I was looking for different options for who could do my apps and I remembered he had this company. I saw his previous work and decided to go with him.

How much have you invested with them?

We’ve spent $13,000.

What is the status of this engagement?

We started working together in April 2020 and the project is ongoing. The first time we hired them was in 2017 for a different project. 

What evidence can you share that demonstrates the impact of the engagement?

The quality of service is very good and they pay very personalized attention to the project. 

How did Mas Uno perform from a project management standpoint?

They’re very good. They always meet deadlines. Delays are on our side when we’re missing a piece of information. They’re very proactive.

What did you find most impressive about them?

We don’t have to be on top of them. They’ve been on top of us and the work so that the project can be completed successfully. That’s very difficult to find with an app development company.

Are there any areas they could improve?

No, there’s nothing I’d have them improve.

Do you have any advice for potential customers?

They have very good skills with native iOS and Android technologies. Just be aware of what technologies you need before making a decision.