What evidence can you share that demonstrates the impact of the engagement?
We receive a lot more hits now, and our sales have increased tremendously. Within four weeks, we started to generate about 30% of our inbound calls through the website.
How did Marc Posch Design perform from a project management standpoint?
He's very professional, but doesn’t have any ego. He has a very clear idea of what he thinks is appropriate, but is also open to suggestions. From my personal experience, you need to persuade other designers to adopt your ideas. They fight and resist you. This is not the case with Marc, and that's why we like working with him.
He gives a lot of input, but he’s not adamant about getting his own idea through. Instead, he listens, takes my ideas, and makes them better.
Personally, I think how quickly he gets things done is astounding. I mostly communicate with him via email, but once or twice we speak on the phone. He gets up very early, and that comes in handy because my timetable is very different from the one in Los Angeles. We have hours of time difference, but there's no conflict at all.
What did you find most impressive about them?
I've been working with Marc for over 20 years, developing several projects, and my experience has always been the same. He's extremely fast, understanding, and very good at executing. On top of all this, he gives great input, which is partially responsible for improvements that we wouldn't have thought about. He's got a very deep understanding of the industries he's working for, whether they are technical or very hands-on, like a restaurant.
Are there any areas they could improve?
He's great at development, whether of engineering, ideas, or designs. He is not somebody I would go to for permanent, routine jobs. Using him on day-to-day business would be a waste of money and talent. He's great at creating things.
Do you have any advice for potential customers?
Don't follow a daily routine.