Call Center for Excellence.

Since 1991 MAP Communications has been providing professional live telephone answering services 24/7/365. We know that no two businesses are alike and as such our remote virtual receptionists each go through a vigorous training process which enables them to handle even the most complex scenarios. MAP’s agents specialize in medical answering service, attorney answering service, finance, education, contractor service industries and much more.

 

Basic info

Free trial

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Undisclosed
 
Undisclosed
 
10 - 49
 Founded
1991
Show all +
Chesapeake, VA
headquarters
  • 840 Greenbrier Circle
    Chesapeake, VA 23320
    United States
other locations
  • Norfolk, VA 23324
    United States

Portfolio

Key clients: 

Coca-Cola, CBS, Metlife

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MAP Communications

Reviews

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Customer Experience Assistance for Manufacturing Service

"They have flawless communication skills."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Apr. 2016 - Ongoing”
The Reviewer
 
51-200 Employees
 
Lorain, Ohio
Administrative Executive, Manufacturing Service
 
Verified
The Review
OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you previously handle these needs in-house?

The cost and quality of work became too much of a hassle for us to do on our own.

How many inbound calls did your company handle every day? How much time did your employees spend on the phone every day?

It was anywhere from 500-600 calls per day.

What challenge were you trying to address with the service provider?

Our main goal was to increase our capacity and improve the overall customer experience.

SOLUTION

What was the scope of the service provider's involvement?

The provide us easy-to-use services.

Could you describe the pricing structure and how they billed you?

They bill us quarterly throughout the year.

How did you come to work with this service provider?

A colleague referred them to us.

How would you assess the service provider for answering calls, customer service, and communication?

They are very quick to respond and always meet our deadlines.

How much money does this service provider save you each month?

They are saving us tons of hours and thousands of dollars.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

They improved our revenue and efficiency.

What are the service provider's strengths?

They have flawless communication skills.

How can the service provider improve?

I’d like to see cheaper prices.

How long has your company been working with this service provider?

We started working with them in April 2016 and we continue to work with them today.

How much money do you spend annually with this service provider?

We invest approximately $200,000 to $999,999.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

24/7 Answering Service and Features

"We chose MAP Communications because of their price and trial offer."

Quality: 
n/a
Schedule: 
n/a
Cost: 
n/a
Willing to refer: 
3.5
The Project
 
Less than $10,000
The Reviewer
 
51 - 200 Employees
 
Wayne, NJ
Manager, Administration
 
Verified
The Review

Recommendations:

I'm not sure because this is our first platform.

Experience:

We chose MAP Communications because of their price and trial offer. We use all of the available features. The service is not bad.

Pros:

Their 24/7 answering without a receptionist.

Cons:

There are some technical issues.

24/7 Service for Finance Firm

"Above average, receptionist is not necessary on a consecutive basis."

Quality: 
n/a
Schedule: 
n/a
Cost: 
n/a
Willing to refer: 
3.5
The Project
 
$10,000 to $49,999
The Reviewer
 
1,001 - 5,000 Employees
 
Maitland, FL
Vice President, Marketing
 
Verified
The Review

Recommendations:

Consider new playlist for on hold music.

Experience:

It was a referral from a trusted source. 24/7 automated call service. Above average, receptionist is not necessary on a consecutive basis.

Pros:

The directory and voice options.

Cons:

The music for on hold calls is not very great.