What evidence can you share that demonstrates the impact of the engagement?
Our rankings for key phrases are in the number one or two spot. There has been a lot more competition over the last 12 months, but we’ve been able to maintain our rankings consistently Our traffic flow has been consistent, so year over year, revenue has gone up, and I’ve been very pleased.
The content we added has helped with name recognition and appeal to the outlying areas of Raleigh. Fewer people leave our site right away because of the new design and content. People find it more attractive and stay on the page longer.
How did On The Map, Inc. perform from a project management standpoint?
Val is proactive, if something seems interesting, she sends it over. If I call or email her with a question, she is very prompt. Any questions I have, she answers. If she needs to follow-up with her boss for me, she does it on the spot. Her professionalism and customer care are exceptional. I wasn’t just a number, and I wasn’t just another client. She’s the reason I’m still with On The Map, Inc.
What did you find most impressive about them?
They provide excellent service and, overall, they’re great people. I would recommend them to anybody looking for digital marketing services.
Are there any areas they could improve?
Before working with Val, I had several points of contact. There was a lot of turnover and that disrupted our services.
Do you have any advice for potential customers?
Make sure you get Val on your team.