Could you share any statistics or metrics from this engagement?
The platform has around 1,200 users across the US and Canada, and it works exclusively as an internal system. We don't have any relevant metrics yet, but I'm sure that it will work better than it did in 2016. An issue we've had with the initial version was that sales people weren't able to log their claims, so they gave up on the process. The new version will be much smoother, everyone will be happy, and we will hopefully boost sales.
These types of projects can look great on paper, but Magora's work was actually good as well. Everything worked and it was what I was looking for, or even better. The platform is functional, fluid, and user-friendly. It was also delivered in a timely manner. I will definitely use Magora again.
How did Magora perform from a project management standpoint?
I appreciated Magora's dependability. We had weekly Skype calls, I was kept up-to-date about our status, and they met deadlines.
What distinguishes Magora from other providers?
Magora is a friendly team, and they all speak English well. They're very professional, too. The reliability was the most important thing for me.
Is there anything Magora could have improved or done differently?
This was a very complicated database, so I should have paid more attention to it in the beginning. There were a couple of things which were misunderstood, which I didn't relay very well. Magora did their best with what I offered, but I made some assumptions about what would be self-explanatory. Magora's team didn't want to deviate too much, though. They made some suggestions, but they didn't go out on their own. In the future, I plan to be more specific up front and make sure that the communication is dead-on from the start.
Do you have any recommendations for others considering working with Magora?
One issue I've had with Magora was financing. Upwork is great because it works almost like a version of PayPal, so I was comfortable in knowing that I wouldn't be giving Magora some money only to have them disappear. However, they did want a big sum up front, 80% of the total over two months. I was a little uncomfortable with that, so I talked them into doing it in thirds as we reached milestones. I was happy with our first delivery halfway through, so I released a new payment, and I've sent Magora the money for our last phase only yesterday. It was a big trust issue for someone I'd never worked with before, so I would suggest working out milestone payments with providers.