What evidence can you share that demonstrates the impact of the engagement?
Metrics are difficult for us to measure, given that we don’t have any end-users ourselves. We give the software to the businesses who purchase our telephone systems, who then give it to their end-users. We don’t have exposure to them, plus the software is quite a long-term investment, not necessarily something which customers will give to their users straight away.
We have had feedback from our customers’ technical people. They think it’s good, but the comments have been limited. The important thing is that our company can now provide a Windows application, so we can be assured we have a complete solution.
How did Magora perform from a project management standpoint?
They have always been responsive. At one point, we had an issue with the estimate for a particular feature, which ended up taking longer to make. We asked about the increased cost and ultimately resolved the issue. They admitted that it didn’t go very well and asked what they could have done better. I told them that we should be made aware in advance when something might take longer, and they updated their processes accordingly. They seemed keen to take on our feedback.
What did you find most impressive about them?
The project management was the most impressive aspect. As far as development goes, they did a perfectly good job, but there are many other companies which could have done the same. In terms of managing it from the client's side, my life can be made easier by the team remaining responsive and testing the work well.
Are there any areas they could improve?
The inaccurate estimate was an issue at the time, but in the grand scheme, it wasn’t a large one. The biggest issue was that we wanted them to include a software telephone in the application, which involved using a software library they were unfamiliar with. This will always be a challenge, and in this case, it led to multiple bugs which needed to be fixed. They could have been more robust in their testing at that point. It was a piece of feedback we gave them. Overall, they did quite well.
Do you have any advice for future clients of theirs?
I don’t have any specific advice to Magora. For someone hiring any software developer, it’s important to provide good specifications of the desired product, maintain communication, and offer feedback.