What evidence can you share that demonstrates the impact of the engagement?
We have 100 people that have downloaded the app so far. I’m in the process of promoting and marketing the app, so I expect the number will be larger by the summer.
The difference between my sketch and the mockup Lucki Media first sent me was night and day. I never thought it could look as good as it did. They added minor details that I’d never thought of and even did my logo for me, which is not common among other app developers I’m familiar with.
How did Lucki Media perform from a project management standpoint?
This is my first time creating an app, so I don’t have much to compare my experience to. There was a huge time zone difference, but no matter what time of day I sent Lucki Media a message, I would get a response within an hour. Somin was always available: I even got messages from him when he was about to go sleep. He also was understanding of what I wanted. I frequently added ideas and tasks as we went along, and they accommodated whatever I asked for. They were always professionals, and I’m really happy with their work.
What did you find most impressive about them?
Their prices were fair compared to a local app developer, and their communication was great. What I liked best about Lucki Media was that they always wanted to make sure that they were doing things according to what I wanted. They kept me in the loop on everything and made sure I was okay with what they were doing every step of the way. Any time I don’t hear from them for a few days, I could reach out and they’d give me a quick follow-up of what’s going on. I really appreciated their customer service.
Are there any areas they could improve?
We did run into some hiccups. For example, the app was rejected by Apple a few times only because of the terms and conditions. Had Lucki Media knew that Apple would be so strict, I doubt we would’ve run into those issues, but it was a learning experience for both of us.
Any advice for potential customers?
Make sure you specifically identify what you want. If you don’t articulate the details, important areas may get overlooked, and it’ll cost money to get it done again. Be patient as well; we occasionally ran into a language barrier, but Lucki Media overall speaks English very well. Lastly, trust your developers. I didn’t at first, but I’d tell future clients to trust the process.