Do you have any statistics, metrics, or feedback to illustrate the success of their work?
We’ve used four or five different agencies in the past, but this is by far the best one we’ve had in terms of results with cost per click, click-throughs, and organic rankings. So, we’ve been extremely pleased with the results.
In terms of our click-throughs on Google Local and Facebook, we’ve seen a lot more traffic to our site. I think it’s up more than 50 to 60 percent in terms of traffic. They really performed well in terms of being able to improve our metrics and improve our customer accounts or prospects. We’ve been up compared to last year  in all areas. We actually had a price change in August of last year, and when that happens, most co-ops go down in terms of member counts anywhere from 20 to 25 percent, and we saw our guest counts stay consistent. They have definitely been a big factor in our ability to attract more people to our clinic.
Is there anything unique about them that really makes them stand out, compared to other companies?
I think they’re more transparent than other agencies. Like I said, they explain things in plain English, and they don’t try to hide behind the terminology. They are one of the most cost-effective interactive agencies we’ve seen. Some of the ones we’ve seen have really inflated their prices and tried to charge a lot.
We think they’re very reasonable in their pricing and give very good service. They just released a dashboard that measures all of your Yelp reviews, Web traffic, organic rankings, and all other relevant metrics. It’s all in one place, and they’ve made this feature interactive. It’s been amazing to have all of that data at your fingertips instead of having to wait until they send out reports. You get real-time data on all of your interactive.
Looking back on the work so far, is there any area that you think they could improve upon or something that you might do differently?
No. I think for what they do, I think they’re the best we’ve seen with SEO and SEM.
Any advice for future clients?
I would say compare Local Search Masters to the other interactive agencies, and then look at what they’ve done with the success they’ve had with our franchise. You’re going to find that they compare very well in pricing, they’re transparent, and they have great customer service. I highly recommend them to anyone looking for an interactive agency.