What evidence can you share that demonstrates the impact of the engagement?
Because of our lack of IT experience, we didn’t anticipate the challenges of developing a complex web application. Still, they provided a working product and our investor is very happy with the result.
We currently have over 1,000 users and plan to work with Look4App in the future based on the positive feedback we’ve received.
How did Look4App perform from a project management standpoint?
Their project manager was very experienced and provided regular updates. Weekly tasks were assigned and completed through a shared task list on Jira. This allowed us to monitor progress, which was very important for my CTO.
We visited their office for a few days at the beginning of the project to get to know the team and ensure we were all on the same page. During development, they presented design mockups through UXPin, allowing us to make comments online. We also communicated through email and conducted Skype video calls each week.
We expanded the initial scope, so our delivery date was one month longer than expected. Still, this was partially caused by approval delays on our end.
What did you find most impressive about them?
Unlike other companies we’ve worked with in the past, Look4App took time to organize workshops with us. They ensured a steady line of communication, so I’ve already referred them to other customers.
Are there any areas they could improve?
Look4App could have educated us more on the software development process. Our scope changes were partially caused by the fact that we were unclear what functions were possible in the beginning.
They also swapped out one of our team members early on. The new person had the same level of experience and they notified us of the change, but we would have preferred to have a say in the matter.
Do you have any advice for future clients of theirs?
Conducting workshops in the early stages was a great idea proposed by Look4App. I recommend visiting their office in Poland to begin your collaboration.