Lollypop Design Studio

Introduce your business and what you do there.

I’m the founder of Woofys. We’re a social network startup for pets.

What challenge were you trying to address with Lollypop Design Studio?

We were looking for a UI/UX partner because we were entering a completely new space. Our team brought them on to create the whole platform so it’d be accessible to users.

What was the scope of their involvement?

I came to Lollypop Design Studio with my idea, but I still wanted to conceptualize it further. We started with user groups and understanding the requirements of our target audience. Based on that, then we conceptualized the entire platform. We created the user flow and user journey.

Eventually, we moved onto the UI. The development of the platform was done by a third-party agency. However, Lollypop Design Studio helped with the frontend development at times. They oversaw the quality of the frontend coding.

What is the team composition?

We worked with 2–5 team members over the duration of the engagement.

How did you come to work with Lollypop Design Studio?

I heard about them through word of mouth. I was considering other agencies as well but ultimately selected Lollypop Design Studio.

How much have you invested with them?
We invested between $15,000–$25,000.

What is the status of this engagement?

The project was from May 2017–January 2018.

What evidence can you share that demonstrates the impact of the engagement?

I was absolutely impressed with the way Lollypop Design Studio executed the project. They were extremely professional and responsive. Their team stayed within the timelines and maintained communication. What's more, they were transparent with us. As a startup, we had regular changes and Lollypop Design Studio was always accommodating and helpful.

How did Lollypop Design Studio perform from a project management standpoint?

They were always on track with project management. Their team delivered on time and communicated with us. They’d sometimes communicate very early in the morning. Lollypop Design Studio never missed deadlines; they were always on time.

What did you find most impressive about them?

We liked that the project was a team effort. It wasn’t as if Lollypop Design Studio was an outside party. They felt like they were a part of my team. They were helpful with everything they did.

Are there any areas they could improve?

No, they performed very well. Looking back, I wouldn’t do anything differently.

Do you have any advice for potential customers?

I’d recommend you to consider them.

Introduce your business and what you do there.

I handle marketing and production for a cosmetics company.

What challenge were you trying to address with Lollypop Design Studio?

We were developing a website to display our products.

What was the scope of their involvement?

We were looking for a user-friendly website that matches our aesthetic. We needed it to be easy for users to browse through our products and contact us if needed. It was a pretty simplistic design.

What is the team composition?

There was on project manager, a UI designer, and UX designer.

How did you come to work with Lollypop Design Studio?

We came across them through a Google search.

How much have you invested with them?

We spent about $30,000.

What is the status of this engagement?

We started working together in January 2019 and the project lasted for about six months.

What evidence can you share that demonstrates the impact of the engagement? 

I was really happy with their work. They understood what I wanted and were able to deliver that. We’re now working on additional pages and plan to launch in the next few months.

How did Lollypop Design Studio perform from a project management standpoint?

We primarily used email and messaging to communicate, but we occasionally had calls. They were very good about updating us and meeting deadlines.

What did you find most impressive about them?

It’s very easy to communicate with them. Consequentially, I got what I was looking for.

Are there any areas they could improve?

Not really. I had a pretty good experience with them.

Do you have any advice for potential customers?

Let them know exactly what you want. It’s important to be thorough so they understand what you’re looking for.

Introduce your business and what you do there.

I’m the managing director for Paramount Cosmetics India, Ltd. We manufacture our own brands and distribute them across India. We have multiple products.

What challenge were you trying to address with Lollypop Design Studio?

Our website needed to be revamped and modernized.

What was the scope of their involvement?

They redesigned the website to be more dynamic, using the latest technologies. They also provided wireframes and did the design.

What is the team composition?

There were 3-5 people, including a lead manager, designers, and developers.

How did you come to work with Lollypop Design Studio?

They were recommended to us. We liked their website, and when we met with them, they had a great approach.

How much have you invested with them?

We spent between $20,000–$30,000.

What is the status of this engagement?

We worked together from October–December 2018.

What evidence can you share that demonstrates the impact of the engagement?

They understood our business, which led to a great design of the website. Users have responded, saying the site was easy to navigate, and fun to browse. They delivered exactly what we wanted.

How did Lollypop Design Studio perform from a project management standpoint?

They were available, responsive, and committed to meeting deadlines, even if it meant working late hours.

What did you find most impressive about them?

They’re a young, brilliant team. They really engaged with us and were committed to developing an excellent user experience.

Are there any areas they could improve?

No.

Do you have any advice for potential customers?

Work with them. You won’t regret it.

Introduce your business and what you do there.

I’m the CEO of a streaming platform. It’s an application that helps users find the shows and movies they want. 

What challenge were you trying to address with Lollypop Design Studio?

I wanted to rebuild a platform for users that had all the flair and necessities to engage users.

What was the scope of their involvement?

We engaged their researchers and UX designers, who collaborated with our small team. They designed the wireframes and then the UI for the website and application. The UI process is currently ongoing. They gave us plenty of insight into how to engage an audience through wireframing and adding extra elements to the platform.

What is the team composition?

There were project managers that coordinated their team. There are 5-6 people on our account, including a researcher, UX designers, project managers, and developers.

How did you come to work with Lollypop Design Studio?

We did some research for the best UI/UX designers in India. I came across a couple of options including Lollypop Design Studio. We looked at their past work and saw they were working with someone within our network. We went ahead with them because of their experience.

How much have you invested with them?

We spent less than $10,000.

What is the status of this engagement?

We started working together in June 2020, and the project is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

They were invested in our idea and had experience working in OTT. Their previous research on the topic provided us with insights into the field. They were timely whenever we asked for a report or redesign of the interface. The designs have come out really well.

How did Lollypop Design Studio perform from a project management standpoint?

We have a weekly call where we review the designs they share with us. We discuss the development work they’ve done already. Based on our feedback, they make adjustments to their work within about a week. If we have changes needed, we immediately call the project managers. They’re prompt.

What did you find most impressive about them?

They’re extremely professional, often reworking designs immediately. Typically, they return to us with a better outcome than expected.

Are there any areas they could improve?

No, they’re doing well for us. I’ve developed a good rapport with the founder and the team. They take care of us.

Do you have any advice for potential customers?

I recommend them to all prospects who want to develop interfaces or applications.

Introduce your business and what you do there.

I’m the co-founder of goDutch, a fintech group expense platform that helps people manage their group expenses. It’s an end-to-end app. Users can keep track of their expenses within the app itself and we allow them to do peer-to-peer collaboration within the app.

What challenge were you trying to address with Lollypop Design Studio?

We are a very millennial-focused app. We needed professional help with the UI design so that users would have a really good experience on the app.

What was the scope of their involvement?

They did all of the UI design for our app. We did the UX on our side. Our app is like a WhatsApp format where people can interact and also split expenses at the same time. They have really interesting ideas on how they can really revamp the chat interaction part of it.

What is the team composition?

I worked with the project manager and 3-4 people on the design side.

How did you come to work with Lollypop Design Studio?

I looked up a couple of organizations in Mumbai. We liked the kind of energy that the team at Lollypop Design Studio had.

How much have you invested with them?

The total cost of the project was about $10,000.

What is the status of this engagement?

We worked together from around April–July 2020.

What evidence can you share that demonstrates the impact of the engagement?

We just launched the app at the beginning of July. The first thing I heard from the users is that they are loving the UI. They’ve done a really good job for me. It was all remotely done because of COVID-19. Our team and their team did a phenomenal job collaborating and implementing it.

How did Lollypop Design Studio perform from a project management standpoint?

They were very organized. My co-founder and I both worked with them. The project manager was very organized. He always ensured that they would deliver by the timeline. We used Google Hangouts, Zoom, Google Drive, Trello, Excel Sheets, etc.

What did you find most impressive about them?

They have worked with clients from all kinds of industries. Their team has cross-industry knowledge. They’re able to merge that knowledge with the technical skill to implement it. They merged their consumer knowledge and fintech app knowledge into this project. They automated this entire thing so well. They’re really experienced and take a hands-on approach. They actively took our feedback again and again.

Are there any areas they could improve?

There’s nothing I’d have them improve. It’s been so good with them.

Do you have any advice for potential customers?

Actively communicate your requirements to them.

Introduce your business and what you do there.

I’m the CRO at a home purchasing platform. We offer an alternative way for individuals to sell their houses without the use of traditional listing agents.

What challenge were you trying to address with Lollypop Design Studio?

We hired them to assist with design and website improvements.

What was the scope of their involvement?

They looked at our site and gave us a breakdown of what metrics we could improve and how they could help us. Their work included design and development updates for our existing website. 

What is the team composition?

O’Neill, project manager, a frontend developer, two backend developers, two designers, and a few additional team members. 

How did you come to work with Lollypop Design Studio?

We’d worked with them previously. Their expertise in design and user interface is impressive. They have a great track record. The team has excellent attention to detail. They’re also very collaborative and receptive to feedback. 

What is the status of this engagement?

We started working with them in December 2019. While they’ve finished the initial design project, we’re keeping them on as full-time partners. 

What evidence can you share that demonstrates the impact of the engagement? 

Our site traffic and conversion rates have grown by about 300%. We’ve also ramped up our marketing efforts during this time. 

How did Lollypop Design Studio perform from a project management standpoint?

Their availability is outstanding. They have an excellent response rate and turnaround time. We typically use Google tools to communicate with them, as well as Trello, EnVision, and Marble. 

What did you find most impressive about them?

They’re far quicker to get back to us than other providers we’ve worked with. They’ll have a solution for us in days rather than weeks. They’re an inspiring company to work with and the passion of the employees shows through in their work. 

Are there any areas they could improve?  

At this time, there isn’t anything that I think they need to improve. 

Do you have any advice for potential customers? 

In general, you should have a clear understanding of what you want as a client and what your end goal is. That will help the process move along more efficiently. Additionally, it’s important to be clear in your feedback. 

Introduce your business and what you do there.

I’m a product manager at a wealth management company.

What challenge were you trying to address with Lollypop Design Studio?

Our market is crowded with a lot of mutual fund investment platforms, so people tend to assume that we’re a mutual fund platform. We’re an investment platform and want clients to invest with us. We wanted to reach out to people and have them know that we do financial planning. We wanted to develop an MVP that we could test in the market to convey our message clearly.

What was the scope of their involvement?

Lollypop Design Studio helped us develop an MVP of a mobile app. They created the UX but didn't manage frontend development. Their team understood our problem statement well, crafting an interesting game to convey our idea in the market. The idea behind our product was to share that decisions—for comfort or for sacrifice— must be made throughout one’s life. We didn’t have time to reach out to focus groups for testing because we needed to get the product out to see the reaction.

What is the team composition?

We worked with four people closely. Their team included a UX designer, a UI designer, and a couple of other individuals.

How did you come to work with Lollypop Design Studio?

I reached out to 10­–15 other design agencies and found them through searches for UX/UI partners. One of the project's constraints was delivery time because we wanted to get the product into the market fast. Lollypop Design Studio was able to meet that need.

What is the status of this engagement?

We worked together on this project between June—July 2019.

What evidence can you share that demonstrates the impact of the engagement? 

The app has been live for six months, so we’ve shown it to clients who have given their feedback. Their team was helpful during the first iteration of the platform, providing good designs. While we iterate on the product constantly, we’re happy with the UX. I give them five stars for UX but for UI, I give them four stars. We misread our target audience, so the product has evolved from where it started. We’re more into financial content and advisory rather than directly advisory solutions, so that’s not Lollypop Design Studio’s fault. Their team was helpful during the first iteration.

How did Lollypop Design Studio perform from a project management standpoint?

Their project management was quite great. Towards the end of the project, they came to our office. We gave our feedback right there and sent their designs to our tech team, which started developing them. I would’ve preferred if senior resources had more of an eye on it because the lead designer’s eyes weren’t completely on the UI.

What did you find most impressive about them?

They put their hearts into our project. Despite our time constraints, they went beyond what was asked of them. Their team came up with suggestions and shot down ideas that weren’t going to work well for us. They were straightforward and had clear reasons behind their ideas, which we appreciated.

Are there any areas they could improve?

There was a lack of senior resources.

Do you have any advice for potential customers?

It’s imperative to find the best project manager for you, particularly with Lollypop Design Studio, which understands the why behind a project. We were lucky to work with the UX designer who was on our project.

Introduce your business and what you do there.

Udaan is a B2B e-commerce platform based in India. We work with retailers and manufacturers to solve trade-related issues.

What challenge were you trying to address with Lollypop Design?

It was primarily user research. Our activity requires specific problem solving, and we needed to be closer to our users to understand how they would behave and respond to the workflows we were creating.

What was the scope of their involvement?

Lollypop Design’s research team went out and met our users to collect data points around specific problem statements. Then, they synthesized that data and provided us with insights and strategies to solve them.

Most of the work is in an advisory capacity currently. We have started exploring some aspects of UX with Lollypop Design, but there’s nothing formalized as of now. They’re a very accommodating team, and they sometimes even help us formulate the problem statements.

What is the team composition?

We’ve worked with 8–10 people from Lollypop Design so far, including some who’ve left the team. I work with a project manager.

How did you come to work with Lollypop Design?

They’re known for UX/UI design in India. We evaluated a bunch of agencies, but Lollypop did a good job with the problem statement we gave them.

How much have you invested with them?

The cost so far has been around 60 lakh Indian rupees ($84,830 USD).

What is the status of this engagement?

We’ve been working with them off and on, but the start of the collaboration was about a year ago. It’s an ongoing relationship based on a retainer model.

What evidence can you share that demonstrates the impact of the engagement?

The feedback’s been pretty good so far. The only challenge is that, as an external agency, it takes them a lot of time to get vendor feedback. We’re trying to work on the knowledge transfer process with them.

How did Lollypop Design perform from a project management standpoint?

They’re always available for calls. Most of the deliverables are on time, and they’re quite transparent about the work they’re doing. The team is quite committed. It’s easy to reach out to them.

What did you find most impressive about them?

Their people are quite committed, especially the researcher I’m working with. Overall, I got the sense that they want us to succeed and to contribute value to our company.

Are there any areas they could improve?

They have some staff turnover, but that happens in an agency setup. Lollypop Design does make it a point to have the knowledge transfer happen before the person leaves. Therefore, there are no abrupt changes.

Do you have any advice for future clients of theirs?

I’d definitely tell them to give them a try. I don’t have any specific advice.

Introduce your business and what you do there.

I’m the product manager at an IT and data solutions company founded in 2016. We offer an enterprise decision-making platform that provides sales teams with valuable insights.

What challenge were you trying to address with Lollypop Design Studio?

My company was new and lacked UI/UX design experience. We’d hired another design agency prior to Lollypop Design Studio, but their work didn’t match our expectations. We wanted to offer a user experience that would give us a competitive edge in the market. We also wanted a demo to show customers that our product was world-class.

What was the scope of their involvement?

When we started the collaboration with Lollypop Design Studio, we were already in development. We omitted any discovery or early design stages because we had time constraints. Lollypop Design Studio helped us design the platform’s screens, including the ones that were already in existence. We worked iteratively over the next couple of months.

What is the team composition?

We work full-time with a UI designer and a UX designer. They also assigned a project manager, but they’re not involved in the entire process.

How did you come to work with Lollypop Design Studio?

A colleague referred Lollypop Design Studio to my company. We wanted to ensure the agency we hired was highly skilled in the design industry and could help us build a great platform.

How much have you invested with them?

My company is spending $8,000­–$10,000 per month on their services.

What is the status of this engagement?

We started working with Lollypop in November 2017, and the collaboration is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

We’ve garnered good feedback on the UI/UX designs. Lollypop Design Studios has been able to take our requirements and deliver on time. They’ve helped us provide a more user-friendly platform to our clients.

How did Lollypop Design Studio perform from a project management standpoint?

They perform okay, but there’s room for improvement. We work remotely and have daily contact with the UI and UX designers.

What did you find most impressive about them?

The design skills they’ve brought to our team are really good.

Are there any areas they could improve?

Lollypop has improved in terms of communication in the last 3–4 months. For the first 1–2 years of our engagement, communication and project management weren’t great. I don’t have any outstanding feedback for them.

Introduce your business and what you do there.

I am a software architect at a biotech startup called Mission Bio. We are a single-cell DNA analysis company.

What challenge were you trying to address with Lollypop Design Studio?

We hired Lollypop Design Studio to manage the frontend development and UI/UX design of two web applications, along with a redesign of our desktop application.

What was the scope of their involvement?

I was initially drawn to Lollypop Design Studio because of their well-defined process, which they described in our early meetings. They prefer to conduct a discovery session before defining the deliverable, creating designs, and then ultimately developing it.

For our products, they gathered requirements by speaking with us and some of our customers. That research drove the creation of basic wireframes that showed us the first elements of our web applications. We went through several iterations until we decided on a version that we liked. Lollypop Design Studio then delivered high-fidelity wireframes—clickable mock-ups that we could use to navigate from one screen to the next. Once we signed off, they began their development work.

The first web application serves as a portal for our users to access our other web applications. The second web app allows users to submit their information and view results from within the browser. We relied on Lollypop Design Studio for the frontend development and the UI/UX design of those products. We also asked them to redesign the user interface of our existing desktop application, as it had become quite cluttered as we added features over time.

What is the team composition?

Lollypop Design Studio dedicated one project manager, one UI designer, and one UX designer to our project. They also incorporated two frontend developers, but I didn’t work with them directly.

How did you come to work with Lollypop Design Studio?

Their company name came up in several discussions I had with colleagues while searching for a quality UI/UX firm. I reviewed their website and portfolio, and I was encouraged by what I found.

How much have you invested with them?

We spent about $75,000.

What is the status of this engagement?

We worked together from July–December 2018.

What evidence can you share that demonstrates the impact of the engagement?

We have received a lot of positive feedback from our internal users and our customers regarding the designs of the web applications. We anticipate launching the redesigned desktop application in April 2019, but we’ve already received promising feedback on that design as well from our internal team.

How did Lollypop Design Studio perform from a project management standpoint?

Our primary constraint was that we couldn’t meet in person because we’re in different countries, but we worked well together despite that challenge. We held twice-weekly meetings to provide status updates and gather feedback. Lollypop Design Studio used Trello, and the project manager was thoroughly communicative.

What did you find most impressive about them?

The quality of their UI/UX design turned out much better than we expected. They guided us through the design process and delivered an outstanding product. Lollypop Design Studio took the time to understand our requests, and it shows in their final deliverables.

Further, I appreciated the dedication they showed toward our project. One of their UX designers traveled from India to California to work in our office full-time, and she spoke to our customers and some internal team members to gather all of the project requirements.

Are there any areas they could improve?

I don’t care for Trello as a project management tool as I find it difficult to use. Also, we could have benefitted from earlier reviews of the code that Lollypop Design Studio produced. We discovered a few issues in the code that could have been fixed if we had access to it as the code was being developed, as opposed to seeing it at the very end.

Do you have any advice for potential customers?

I’d highly recommend Lollypop Design Studio. They provide excellent UI/UX designs. I’d advise future customers to take the time to understand the process and how their team works. And I’d also urge them to consider what kind of contract or payment structure makes the most sense for their company because Lollypop Design Studio offers several options.