Logiticks

Introduce your business and what you do there.

I’m a marketing manager for Eye Level. We franchise learning centers that run math and English programs for children.

What challenge were you trying to address with Logiticks?

Our marketing department runs five national events to recruit new students, and we were looking to scale each event. We engaged Logiticks to help us build websites for four of those five events.

What was the scope of their involvement?

Logiticks developed the backends of four event websites. Each site provides event information, processes payments, and tracks registration. Other key features include an interactive map and sending automatic responses. We created the frontends in HTML and CSS while they built the backends using JavaScript and SQL.

What is the team composition?

We work with up to four people at a time.

How did you come to work with Logiticks?

Before I joined the department, the team had built a website—both its frontend and backend—for Eye Level. We had found one of their developers on Upwork; after working with him, we started a relationship with the larger Logiticks team.

What is the status of this engagement?

We started working together in 2015, and the project is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

Our events doubled in attendance the year that Logiticks helped us create the websites. The sites’ backend has handled the consistent growth ever since, and their functionality definitely contributed to our conversion rates. 

We continue to work with Logiticks, which is a testament to their high-quality work. The team has fulfilled everything we’ve asked of them. At our request, they’ve also incorporated new features, including notifications for when an event is full and a change in how the interactive map conducts searches. 

How did Logiticks perform from a project management standpoint?

The team consistently meets deadlines and replies quickly to inquiries despite time zone differences. They’re also highly responsive to any issues we encounter and will fix them promptly. We once asked Logiticks to change some things after the original project was complete and their team had moved onto another engagement. They graciously made time for us and made the adjustments quickly. We communicate using video chats, phone calls, and email.

What did you find most impressive about them?

Logiticks has accomplished our goals so far. The team is also willing to make changes to completed work quickly when we request it. They’re flexible and don’t give pushback.

Are there any areas they could improve?

Sometimes, their work contains spelling and grammar errors that we needed to correct before it’s launched on a customer-facing platform. But they never make major mistakes.

Introduce your business and what you do there.

I’m the CEO of an industrial automation firm. We develop new platforms.

What challenge were you trying to address with Logiticks?

We hired Logiticks to build an industrial IoT platform.

What was the scope of their involvement?

The platform uses remote sensors, gateways, and a web-based portal to display data. Logiticks developed the backend server and web interface, as well as a mobile application. The team used Microsoft Azure and .NET.

What is the team composition?

We work with four developers.

How did you come to work with Logiticks?

I found them on Upwork after testing eight offshore software development companies. Logiticks performed the best.

How much have you invested with them?

We’ve spent between $150,000–$200,000.

What is the status of this engagement?

We started working together in September 2015 and the partnership is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

Quick platform updates are crucial for our business. They have been great at helping us meet that goal. The team’s scheduling estimates are highly accurate.

How did Logiticks perform from a project management standpoint?

Communication was effective for both weekly calls and face-to-face interactions. We used Trello to update tasks and track progress.

What did you find most impressive about them?

Logiticks meets every deadline perfectly. Their commitment to scheduling distinguishes them from other vendors that have over-promised and under-delivered.

Are there any areas they could improve?

No, I can’t think of anything.

Introduce your business and what you do there.

I’m the head of program management at HELLA, a German manufacturer of automotive components. To promote road safety in India, I decided to walk from the country’s southernmost point to its northernmost point.

What challenge were you trying to address with Logiticks?

We needed someone to develop a website and mobile apps that would track me on my walk and help promote our cause.

What was the scope of their involvement?

To start the project, one of my team members from Logiticks walked with me for several days to better understand how they could help. From there, they developed a website and mobile applications that tracked my coordinates using GPS. I wore a GPS watch, but the manufacturer wouldn’t allow us to publish the data for legal reasons. Logiticks found a solution though, extracting and mapping the data and putting it on our website themselves. They monitored the servers during my walk, ensuring everyone could access the data, and linked our website to both my personal website and Facebook page.

What is the team composition?

I interacted directly with 4–5 people. One person was responsible for the web content, two people handled mapping and tracking, and another two people coordinated activities in different towns along my route. They also published that information on our site. There was a backend team as well, but I’m not familiar with its size.

How did you come to work with Logiticks?

We contacted 3–4 other companies, but they were more interested in event management than technical development, focusing on growing shares, clicks, and popularity. Logiticks offered lean and clean execution, which is exactly what we wanted.

How much have you invested with them?          

We spent between $50,000–$70,000.

What is the status of this engagement?

We worked together from June until November 2018.

What evidence can you share that demonstrates the impact of the engagement?

Our website encouraged people to walk with me, and while our goal was to reach 10 million steps, we finished quite close to 1 billion steps. Awareness exploded.

How did Logiticks perform from a project management standpoint?

They delivered on time and in line with what we wanted. One or two times the servers didn’t work properly, but they hopped on a call in the middle of the night to get it up and running again. While they were fixing it, they would ask for my exact location and update the website manually.

What did you find most impressive about them?

They took ownership of the project, marketing us as a humanitarian cause that tugged on people’s hearts. 

Are there any areas they could improve?

No, not that I saw. We plan on using them for all our projects moving forward.

Introduce your business and what you do there.

I’m the owner of Big Wave Technology Solutions. We’re a tech consulting company.

What challenge were you trying to address with Logiticks?

I needed development assistance.

What was the scope of their involvement?

Logiticks helped my company develop a secure digital vault for consumers using Azure Key Vault that can be used for individual- or enterprise-level needs. Their team also did a lot of API integration work on our e-commerce site, updating our automated ordering processes. Currently, I have them on retainer for any necessary development work or support in the future.

What is the team composition?

I have one primary point of contact, but there are several developers working on the project.

How did you come to work with Logiticks?

I browsed through some reviews of their business, and I liked what I saw. I also felt their price was fair.

How much have you invested with them?

We’ve spent about $10,000 on their services so far.

What is the status of this engagement?

We started working with them in May 2018, and it’s an ongoing relationship.

What evidence can you share that demonstrates the impact of the engagement?

They architected a solution that very closely aligned with my vision. They have a lot of experience with basic coding.

How did Logiticks perform from a project management standpoint?

I’m pleased with their project management skills. We use several common collaboration methods and shared documents online.

What did you find most impressive about them?

They’re very efficient in API integration.

Are there any areas they could improve?

No, working with them has been a pleasure.

Any advice for potential customers?

Clients should collaborate and share documents digitally.

Introduce your business and what you do there.

I’m the CEO of a provider of cloud and mobile solutions for residential communities based in India. We have about 100,000 end users on our cloud solution, with a client base that spans 15 states in India.

We started this business in mid-2014 as a cloud solution only, but recently, there has been a growing demand for building a mobile solution for end customers so that they can manage their apartment-related activities such as communication, online payment, inter-management, etc.

What challenge were you trying to address with Logiticks?

We didn’t have the bandwidth in terms of developing mobile solutions for our cloud application.

What was the scope of their involvement?

Logiticks developed the mobile app and integrated it with an existing API that pulls the data from our cloud solution into the mobile version.  

They had a good understanding of what we needed and built a stable, standard architecture before starting the project itself. Our investors and advisors were comfortable with their design, so we completely offloaded things to them and they’ve managed everything really well.

What is the team dynamic?

Moble [Development Manager, Logiticks] is the key person but we also have an architect, one project manager, and 2–3 developers. We weren’t involved much, aside from providing tech support, writing the API, and building a testing environment; they handled everything else.

How did you come to work with Logiticks?

We had a lot of challenges in choosing a firm to help us. Our engineering division was more aligned and focused on the website, so we didn’t really have a team for mobile development. I connected with Moble and had a detailed discussion; he explained a lot of things to me and suggested the right technology to use. We had planned to develop a native solution, but he suggested Xamarin. In using the Xamarin, we can build the iOS, Android, and even a Windows version using the same code.

Once we engaged with them, their team built the architecture and then planned the infrastructure and bandwidth. They are experts in developing solutions with Xamarin and were continuously working with our engineering team, who built the platform to support the suggestions they gave.

How much have you invested with them?

We’ve spent more than $50,000 and are anticipating to have the same set of developments done for the next year and maybe more. Every day, our engineering team is building more features on the web version and we will need to develop the same in the mobile version as well.

What is the status of this engagement?

We started working with them in January 2017. The application was released a month ago and is available on Google Play. We plan to release the iOS version soon.

What evidence can you share that demonstrates the impact of the engagement?

This app is still in its beta version. Last week, I checked and there were only a few downloads so far, maybe 100 or 200. We’ll officially announce it to our end users after the release of the iOS version. We already designed the template, but are waiting for Apple's approval to release the iOS version. We’re expecting to have 10,000–20,000 downloads in the next 2 months. After that, we need to push more to ensure that all the 100,000 web users start using the app as well.

How did Logiticks perform from a project management standpoint?

They followed their own standard processes and used some sort of internet tool, however, we also used Asana. On our side, we had a head of engineering that dealt with all the technical things.

What did you find most impressive about them?

They are experts—their architecture and design skills are up to standards and are very knowledgeable. Their communication was great and they were always available on time, even for all the meetings. The delivery was perfect as well and they never missed any delivery dates, which was highly appreciated.

Based on my understanding, the tools they used worked well and their price is very competitive. I didn’t expect that I could find in local vendor this good.

Are there any areas they could improve?

I don’t think they need improvement. Their standards are great and we’ve had a good relationship. We’re also learning quite a bit from them.

Introduce your business and what you do there.

Our company is an international corporation working with the online travel industry. The main office is in Roswell, Georgia with offices in the U.S. and Ukraine. We’re also starting an office in India. We have a development department in our company because we created a search engine for our website in-house, though we work with other companies to help us use new technology. I’m the CEO and founder.

What challenge were you trying to address with Logiticks?

When we started working with Logiticks, we were in the Chinese market, but had issues with the high volume of requests coming from that market — around 100 requests per second. Our satellite structure and search engine was not ready to receive that.

What was the scope of their involvement?

Logiticks had experience with Microsoft Azure, which they used to help us build our cloud infrastructure. They also changed some parts of our engine, which involved rewriting our interface and our backend. We can now work successfully in the Chinese market.

What is the team dynamic? 

The team includes two or three developers, a project manager, and a project owner.

How did you come to work with Logiticks?

We had an office in India and when we hosted a large event there, they visited. Logitick’s manager, Moble Joseph, and his partners met with our personal IT department and talked about the future. After that, we signed an agreement and started working together.

How much have you invested with them?

We work on time and materials. We spent $30–35 per hour per resource. Over the course of our relationship, we’ve spent around $300,000.

What is the status of this engagement?

We started working together in March 2015.

What evidence can you share that demonstrates the impact of the engagement?

We now have new infrastructure and an improved engine and logic. We agreed on the new product together. With our earlier infrastructure, we received all requests but we had a blacklist and whitelist, and we got feedback. After that, we started work on content and sales. It’s our personal idea, and the team at Logiticks helped us implement this for us using Elixir and a very good senior full-stack developer. 

Logiticks also help us find good corporate customers in India because they’re quite well known. They have good connections, and now we sell tickets for them in India. We’re very thankful to them for that. The market has contributed around a few hundred thousand dollars in margin and I know if we hadn’t started working with them, we wouldn’t have this money. It’s a good KPI for us right now.

Similarly, they changed the Chinese market for us because we found a few partners. It’s very hard to go from the US to the Chinese market because of the protectionism, but Logiticks were able to help us.

How did Logiticks perform from a project management standpoint?

Sergey is our project manager and he’s very good. He traveled to India and he changed our knowledge and experience in this industry. At his recommendation, we bought and start using Logitick’s program. It’s costly, but it’s a good product to manage IT services and outsourcing projects. They use a tool for project management and we get good reports from them.

What did you find most impressive about them?

Their expertise is their professionalism. We can recommend them to our partners, for example, we have a company in Ukraine that plans to sign an agreement with them and start work. We’ve been very happy with their work.

Are there any areas they could improve?

Everything was very good. In India, sometimes there’s a bad internet or telephone connection which can make communication difficult, but that isn’t their fault. There’s also a time difference but we communicated well via email.

Introduce your business and what you do there.

My company is a startup that specializes in services for the commercial construction industry. I am sort of the technical co-founder of the company.

What challenge were you trying to address with Logiticks?

I’m a programmer by trade, but I needed a lot of help getting our infrastructure and app up in time.

What was the scope of their involvement?

We hired Logiticks to help with cross-platform application development for iOS and Android. They did the full-scale development, including the design and backend.

How did you come to work with Logiticks?

I put out a bid on WeWork, and we received Logiticks’ proposal, which was both competent and reasonably priced.

How much have you invested with Logiticks?

It was around $20,000.

What is the status of this engagement?

We started working with Logiticks probably 9–12 months ago. Our work is ongoing, but the primary part of the project is completed.

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

The results have been really good. Logiticks built the Android version of the app first because it was easy to get up and running in my environment. We had a little bit of a hiccup with getting the iOS running right away, but Logiticks didn't just abandon me and say, “Scope’s done. Sorry.” Logiticks took their time, they were thorough, they made sure everything was working, and they got it dialed in pretty well. I’m very satisfied with Logiticks' work.

How did Logiticks perform from a project management standpoint?

Logiticks remained communicative, and they stuck to timelines about 90% of the time, which is pretty good.

What did you find most impressive about Logiticks?

Logiticks was available and communicative, and they were willing to go that extra mile on the handoff deliverable of the project. Logiticks made sure everything was dialed in and running on our environment.

Are there any areas Logiticks could improve?

Nothing sticks out as something that Logiticks could change. They were pretty good.

Introduce your business and what you do there.

SocialTrade.in is intended to help traders and investors make informed investment and trading decisions on the basis of independent performance evaluation reports and metrics by peers and analysts. SocialTrade.in is a platform for stock traders and investors to screen and follow expert traders based on their performance metrics.

I am the chief executive officer of SocialTrade.in.

What challenge were you trying to address with Logiticks?

The business challenge was to develop our core IT systems from scratch, from the web-based platform that brings the concept of social trading to consumers, to developing the backend processes that support the app. The direction we wanted to go was with a cloud so that we could plan our infrastructure in detail.

What was the scope of their involvement?

They built the architecture of the Azure-based solution and were in charge of technology selection. We worked with them to design and develop the core online and batch systems in Azure.

They now work with us for support and to drive the solution and project for minimum startup costs.

How did you come to work with Logiticks?

We posted a request for proposal on a number of freelance websites and we received a number of proposals. We shortlisted a few and narrowed it down to Logiticks.

How much have you invested with Logiticks?

I would not want to disclose financials.

What is the status of this engagement?

We started working with Logiticks from June 2016 and have an ongoing relationship.

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

I would rather not share metrics on delivery. The performance in terms of schedule and quality was good.

How did Logiticks perform from a project management standpoint?

The project was executed in a sprint model using online project management and collaboration tools that allowed us to get a view into the project. Our business manager (stakeholder) was involved on a daily basis. Milestone deliverables were clearly defined for each sprint. Status updates were prompt. Issues were highlighted early whenever possible.

What did you find most impressive about Logiticks?

They have strong competence on Azure. They are an Azure Gold Partner for Microsoft. Logiticks has a great ability to drive architecture and implementation on Azure. They also gave us strong collaboration and direct access to the team for us. Logiticks was able to relate to development costs and running costs from our perspective.

Are there any areas Logiticks could improve?

Social media marketing associated with our product had to be outsourced. The collaboration with our data vendors needed some involvement from our end.

What tips or recommendations could you share that might increase the likelihood of success with Logiticks?

For Azure-based companies, they are a good option. Provide them enough context on the business goals and the cost goals.

Introduce your business and what you do there.

We provide software and services for the connected car. I am the Program Manager.

What challenge were you trying to address with Logiticks?

When we first engaged Logiticks, we were a start-up with a large amount of development work required, and we were unable to build a team fast enough. So we engaged Logiticks to assist us with some of our requirements.

What was the scope of their involvement?

Logiticks has worked on quite a number of our projects. The majority of their work has been around backend systems. They built a number of backend portals for us – one around dongle management and another around our internet radio service.

How did you come to work with Logiticks?

They were recommended to us through word of mouth.

How much have you invested with Logiticks?

We would prefer not to provide details on cost.

What is the status of this engagement?

Our engagement with Logiticks commenced during 2014 and is nearing completion (Sept 2016) as we now have the internal resources and skills to address our needs.

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

The results are generally pleasing, which is evident by our continued engagement with Logiticks over the past two years.

How did Logiticks perform from a project management standpoint?

For a period of time we paid for a project manager from Logiticks to assist us with these projects. During that time the project management was excellent.

What did you find most impressive about Logiticks?

They were able to quickly build a team to meet our needs. A number of times, they provided a specialized resource at short notice when we were unable to access one ourselves.

Are there any areas Logiticks could improve?

Areas for improvement are testing/quality assurance; often our own internal test team would uncover issues with work completed by Logiticks. There were also a few occasions when the estimate or quote provided by Logiticks was not representative of the complete work package. As a result, our project costs and timelines blew out. Generally speaking, though, they were fairly cost effective.

Please describe your company and your position there.

I was the CTO of a consumer insights platform.

For what projects/services did your company hire Logiticks?

Logiticks was hired to build our software from end to end.

What were your goals for this project?

We wanted to bring all our customers and vendors online to our platform to improve scalability.

How did you select this vendor?

We chose them based on a recommendation and a detailed interview.

Describe the project in detail.

They developed the project in two-week sprints with an agile approach. The features were prioritized based on mutual discussion.

What was the team composition?

We worked with technical leads, developers, testers, and a program manager.

Can you share any outcomes from the project that demonstrate progress or success?

Many of our customers and vendors started using the platform.

How effective was the workflow between your team and theirs?

It was very effective. We scheduled regular calls and used Trello to log requests and track progress.

What did you find most impressive about this company?

They were flexible with regards to filling our needs.

Are there any areas for improvement?

No, not really.