What problems arose and how did LLT Group address them?
In our initial contract, I agreed to pay LLT Group at scheduled milestones, but we weren’t seeing any results. With that said, it was my first time in a partnership like this, so I didn’t know what to expect. Around $60,000 into the engagement, we started to realize the problems in our relationship with their team.
In the middle of the project, I asked for access to the work they’d completed. They refused. I asked a second time, and they required that I pay for the entire product before they’d allow it. I wasn’t able to see any of the planning materials behind their development strategy.
Once LLT Group finished, I spent two days testing the software on my own, and it wasn’t functioning properly—almost as if there was no data driving the system. I found bad links, broken development layers, and poorly programmed functions and missing features that were approved. We didn’t have a chance to ask them to fix any of the problems because we couldn't view or touch the product while in production. We had several change requests that pushed the project out to 12 months. The entire engagement was a long, horrible, and stressful process.
Describe the impact this engagement has had on your business.
The partnership lasted between eight months and a year. We had a launch date in mind, but because LLT Group’s work wasn’t fully functional, we didn’t meet that deadline. We were counting on them, and they delivered a weak and shoddy demo. We had to inform our investors that the project was delayed, which caused some to pull out. I had to find new investors, but that ended up fine.
We started working with another vendor last month. That team is now analyzing and developing the auto-apply feature for our platform.
How was project management handled?
It was an extremely difficult process. LLT Group markets themselves as an agile shop, but they work slowly and with minimal interaction. I often reached out to our project manager, but wouldn’t hear back for weeks. I had to contact senior staff and request their involvement to move the project forward. Overall, the team lacked proactive communication. I asked for status updates and weekly reports, but they provided little to no documentation.
During our kick-off meeting in Chicago, we requested to have weekly meetings and weekly reports. We repeatedly asked for metrics that tracked progress, but the team said that they couldn’t give any concrete numbers. LLT Group was reluctant to share any of their work, including project data. They used Trello on their end, but we didn’t even know that until midway through the project. We communicated primarily via email.
In what specific areas can they improve?
In my opinion, they could improve every aspect of their service. I would’ve appreciated a more transparent approach to project management. Also, I would’ve liked them to see my project through its completion.
What advice do you have for clients with similar needs to yours?
I initially questioned LLT Group’s contact because I felt that it offered little protection and didn’t guarantee high-quality work. It also gave them the freedom to cancel the project at any time for any reason. I should have been more cautious in signing this agreement, and I recommend potential clients do the same. If they do choose to work with LLT Group, they should review the contract rigorously before making any commitments.