Lloyds digital

BACKGROUND

Please describe your company and position.

I am the Marketing of Aura proizvodi d.o.o.

Describe what your company does in a single sentence.

Aura Distillery is a family-owned company and one of the largest distilleries in Croatia. We are producing the world-famous Teranino and a wide range of herbal and fruit spirits. Beyond prioritizing quality, we also invest considerable effort into the aesthetic presentation of our products and the ambiance of our 20 retail stores.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Lloyds digital to accomplish?

• creating new eCommerce platform
• Creating new web site

SOLUTION

How did you find Lloyds digital?

Referral

Why did you select Lloyds digital over others?

• High ratings
• Close to my geographic location
• Referred to me
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work included benchmarking, user research, and product analysis of our existing solution. We then moved on to product design, specifying all features, with a focus on getting the art direction right.

Once the design was finalized, they developed the eCommerce platform, including frontend and backend development, integrating external systems, and ERP.  The most challenging part was integrating our warehouse management, accounting, and delivery services. They also worked on speeding up the website and automating order processing, emails, notifications, and payment gateways. Our eCommerce platform now provides a comprehensive product list and enables purchases. 

The team consisted of: 

• a project manager
• UX designer
• UI designer
• backend developer
• frontend developer
• a QA specialist 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The new platform has greatly improved our brand presence. It tells the Aura story beautifully and deeply engages customers, leading to a significant increase in online sales. Customers love the design and functionality, and we've received amazing feedback on the user experience and visual appeal. We've seen a significant rise in orders and revenue, as well as improved site speed and reduced bounce rate. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The collaboration was seamless and efficient. Project elements and deadlines were clearly communicated. The project manager was extremely supportive, ensuring smooth progress throughout. Communication was fast, precise, and transparent. They hit targets on time, were always available, and proved to be a great partner. 

What was your primary form of communication with Lloyds digital?

In-Person Meeting

What did you find most impressive or unique about this company?

Their responsiveness and ability to quickly implement feedback were outstanding. They consistently proposed innovative solutions based on their extensive experience, which added value to the project. The synergy we developed with them was crucial for the successful delivery of the project.  

Are there any areas for improvement or something Lloyds digital could have done differently?

I have no suggestions for improvement. Our partnership with Lloyds digital has been fantastic and exceeded our expectations. 

BACKGROUND

Please describe your company and position.

I am the CEO of Baumit

Describe what your company does in a single sentence.

At Baumit, we are committed to beauty and sustainability in the areas of construction and living since the beginning. We have been striving to develop and produce sustainable products that meet the highest quality standards and aesthetic demands. In Baumit I’m holding a title of Chief Executive Officer.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Lloyds digital to accomplish?

• Develop an interactive web platform to display building damage and provide detailed solution proposals.
• Enhance user engagement through a modern, user-friendly interface.

SOLUTION

How did you find Lloyds digital?

Referral

Why did you select Lloyds digital over others?

• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Lloyds digital were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Lloyds digital's scope of work involved developing a comprehensive web platform with interactive views of our projects. The key deliverables included creating a visually engaging platform showcasing detailed images of project damages and corresponding solutions. They designed a modern, user-friendly interface (UI) and an intuitive user experience (UX) to ensure seamless navigation. 
The platform was integrated with various external systems for real-time data synchronization and implemented a content management system (CMS) for efficient management of project details and images. Interactive elements, such as clickable areas and hover effects, provided users with detailed descriptions and solutions for each type of damage, enhancing overall user engagement. The project team consisted of a project manager, UX designer, UI designer, backend developer, frontend developer, and QA specialist, ensuring precise execution of each project aspect.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The intuitive design and interactive elements reduced the number of user inquiries about building damage solutions, as users could easily find the information they needed. Additionally, the streamlined damage identification and repair cost evaluation processes improved our operational efficiency. Positive client feedback and enhanced online credibility further underscored the project's success.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The collaboration between our teams was efficient, from project initiation to completion. Lloyds digital maintained open and regular communication with us, guiding us through each stage of the process.

What was your primary form of communication with Lloyds digital?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us the most about Lloyds digital was their exceptional work ethic, communication skills, and their keen understanding of our unique challenges. The entire team at Lloyds digital was actively engaged in our project and consistently delivered exceptional results.

Are there any areas for improvement or something Lloyds digital could have done differently?

There is nothing we could only suggest something for improvement. Our collaboration with Lloyds digital has been an incredible experience that has benefited our business.

BACKGROUND

Please describe your company and position.

I am the project manager of PINEL KRK doo

Describe what your company does in a single sentence.

PINEL KRK doo is a company specializing in the retail and wholesale of paints, varnishes, and all accompanying accessories and materials.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Lloyds digital to accomplish?

• Creating webshop, maintaining it
• Creating content managmegent system (CMS)
• Modernazinig our online presence and streamline our digital operation

SOLUTION

How did you find Lloyds digital?

Referral

Why did you select Lloyds digital over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Lloyds digital were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project involved product design, the development of a platform, and complex integrations with our external ERP and warehouse management software. They have also implemented a fast and user-friendly payment gateway that seamlessly works with their custom platform. Throughout the project, Lloyds digital maintained open and regular communication with us, guiding us through each stage of the process

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The results of this project have been nothing short of exceptional. Our webshop now boasts a modern and user-friendly interface, making browsing and purchasing more accessible for our customers. This transformation has significantly elevated our business operations, and we have received glowing feedback from our clientele.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The collaboration between our teams was incredibly efficient, from project initiation to completion. Lloyds digital team demonstrated a high level of organization and punctuality.What impressed us the most about Lloyds digital was their exceptional work ethic, communication skills, and their keen understanding of our unique challenges. Their willingness to listen to our needs and their open-minded approach were also standout qualities.

What was your primary form of communication with Lloyds digital?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The entire team at Lloyds digital was actively engaged in our project and consistently delivered outstanding work.

Are there any areas for improvement or something Lloyds digital could have done differently?

There is nothing we could only suggest something for improvement. Our partnership with Lloyds digital has been a fantastic journey that has added substantial value to our business.

BACKGROUND

Introduce your business and what you do there.

I'm the head of online marketing and sales of a traveling company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Lloyds Digital?

Lloyds Digital helped us redesign our website. We wanted a responsive platform to generate more online bookings and expand our business.

SOLUTION

What is the scope of their involvement?

Lloyds digital did web design for us using Figma. We started the process by sketching the website and coding it, which they connected to our sales platform.

Currently, they're helping us with the maintenance and hosting of the website.

How did you come to work with Lloyds Digital?

We searched online and talked to some specialists in the technology area. We found different companies and got some offers. Still, we chose Lloyds Digital because they are a well-known agency in Croatia and were also recommended to us by some associates. Moreover, they immediately seemed like a perfect fit because they understood our needs. 

What is the status of the engagement?

We started the project in September 2020, and the engagement is still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They've delivered everything according to our needs and expectations so far.

How did Lloyds Digital perform from a project management standpoint?

They're extremely responsive, stay on budget, and deliver within deadlines. Regarding communication, we use Slack, email, phone calls, and text messages — they usually respond within five minutes.

What did you find most impressive about them?

Their best attributes are their communication, work ethics, and understanding of our needs. Moreover, we appreciate their willingness to have an open mind and listen to us.

Are there any areas they could improve?

I don't think there's anything they can improve on — they're extremely flexible and responsive to our needs, and we'd like to recommend them to everyone.

Any advice for potential customers?

Prepare well for the project, talk to them, and be present during the process.

BACKGROUND

Please describe your company and your position there.

I am th Member of the Management board of the parent company App was made for

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Lloyds digital, and what were your goals?

We wanted to have a mobile app which will serve primarily for ferry ticket purchase, but with additional values like information of all routes, live ship positions, ticket selling and info points, current weather and traffic situation, data about destination ports etc...

SOLUTION

How did you select this vendor and what were the deciding factors?

By word of mouth and competitive offer

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Lloyds Digital lead us through the project from whiteboard to testing stage and then to the first live version. There were two steps - first version was published with just a basic function (electronic ticket selling), and later we published second version where all additional live data (positions, weather, traffic...) were integrated in the app.

How many resources from the vendor's team worked with you, and what were their positions?

I don't know the exact scope of their resources used internally, all was coordinated through just couple of persons. We mostly spoke with Project manager who coordinated development and kept all under her control.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

As we - TP Line (ferry company) - just started commercial business this year, we do not have numbers to compare. What I can say is that ticket purchase through the App exceeded our expectation. The application was straightforward and easy to use.

Describe their project management style, including communication tools and timeliness.

They are very well organized company. No any problem in communication, on the contrary.

What did you find most impressive or unique about this company?

Quick feedback to our needs.

Are there any areas for improvement or something they could have done differently?

For sure there is, everyone can improve. At this time I cannot pinpoint any particular area.

BACKGROUND

Please describe your company and your position there.

We are a leading professional association for online publishers and other digital advertising industries. My position: Executive Director

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Lloyds digital?

Our first conference needed an identity and a logo and Lloyds provided that - and much more. They offered us support in everything design-related that one event needs. From social media templates, web design, and animated web banners to prepress for the T-shirts and award sculptures.

SOLUTION

How did you select this vendor and what were the deciding factors?

Lloyds Digital is a known agency in Croatia so they were recommended to us by a few associates. They were an immediate fit - not only because of their experts but also because they organize a conference themselves. Their experience was very valuable since they could come up with solutions that were a true fit for an event.

Describe the project in detail and walk through the stages of the project.

After an initial meeting where I explained the vision of the event and went through a questionnaire with the designer, they set up a mood board based on that meeting and all of the other information I sent. After that, we went through the mood board and I delivered the feedback for it.

The next step was a design proposal - logo, and visual identity, followed by mockups. The proposal was approved and the designer made different designs and templates - landing page design, social media templates, web banners, accreditations, T-shirts…

How many resources from the vendor's team worked with you, and what were their positions?

Project Manager and a Graphic Designer

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our conference gained a representative look across all platforms - on the web, in the social media, in the media, in-person…

How effective was the workflow between your team and theirs?

I was working with the Graphic Designer directly and we had frequent updates. Since event management can be very dynamic, I had to change some of the requests frequently and we were always aligned. I was very happy with the communication and responses from the whole Lloyds digital team.

What did you find most impressive or unique about this company?

Their work ethic, their communication, and their understanding of the problems and challenges event management can bring. And the fact that they nailed the design proposal in one attempt.

Are there any areas for improvement or something they could have done differently?

Nothing, I loved the whole process!

BACKGROUND

Introduce your business and what you do there.

I’m an IT manager for a company that produces doors and windows from aluminum and plastic. We’re in Croatia and we have around 120 employees, and half of our production is exported to the EU and Switzerland.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Lloyds digital?

We needed help with custom software development.

SOLUTION

What was the scope of their involvement?

Lloyds digital designed a custom mobile app and web app for gathering and storing data. The mobile app is built for Android devices. It allows our employees to insert their locations on the apps when they come on-site and take pictures of all the work they’ve completed. In doing so, we can track what they finish and what work still needs to be accomplished. The app also shows when materials are ready and when they can be picked up from the warehouse to go to the building site for assembly. Lloyds digital handles everything according to our requirements, and they’re now managing the maintenance of our apps.

What is the team composition?

I've worked with 5–6 people. However, I entered the project very late in the process. We have a point of contact that I’m in touch with for everything I need, and whenever there are meetings, there are 3–5 people present.

How did you come to work with Lloyds digital?

I wasn’t sure how we hired Lloyds digital. However, our headquarters was only 10km from theirs.

How much have you invested with them?

We’ve spent around $75,000.

What is the status of this engagement?

We began working together in April 2020, and it’s ongoing. They finished our customer mobile app and web app last October 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We used to depend a lot on doing our business via phone calls and now we’re doing it more through the apps, so we spend a lot less time on some things. We’re also more accurate now and are able to reach project deadlines. Most of our employees are quite satisfied with the apps, but there are still some things that people would like to improve. However, I would say that it's not related to the design or performance of the app.

The ideas from the improvement that we have now are things we hadn’t considered before. If we had communicated those things back then, I know that Lloyds digital would’ve delivered. Despite that, I believe we will get those improvements done this year. We’re 95% satisfied with their work, and I can say they’ve met our expectations.

How did Lloyds digital perform from a project management standpoint?

They’ve done quite well in terms of project management. We had a couple of meetings in person and also via phone calls, but we mostly exchange emails. They’re quite responsive and I’m satisfied with their communication skills.

What did you find most impressive about them?

We appreciate their team’s dedication and proactive approach. 

Are there any areas they could improve?

I’m not really sure what areas they can improve. However, if they continue to grow, they’ll need to hire more people to handle their projects. For now, everything's fine.

Do you have any advice for potential customers?

Discuss your need openly and Lloyds digital will help you find the best solution.

BACKGROUND

Please describe your company and your position there.

Media Val is a Croatia-based agency specializing in communication management and consulting. As a senior consultant, my role in the company revolves around servicing our biggest client Mastercard.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Lloyds digital, and what were your goals?

We needed to launch a website for our client Mastercard that would serve as a content platform for their long-term project Uplift, aimed to empower mSMEs in Croatia. This website would become a unique place from which Mastercard in Croatia communicates with all their audiences: business partners and merchants (B2B), customers and potential customers (B2C), key opinion leaders in business, and the general public. Since we do not have the resources inside our agency to do so, we outsourced Lloyds Digital for this job.

SOLUTION

How did you select this vendor and what were the deciding factors?

We received a recommendation from our business partner based on their previous experience with Lloyds Digital. We did however take into consideration a few other options, but when evaluating their proposals, Lloyds Digital turned out to be the best value for money option for us.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

After the kick-off call, we arranged a workshop with the team where they guided us through the process of introducing them to the client, the industry, the overall project, target audiences, goals, etc. Based on the workshop we defined key milestones in the project and agreed on the timeline and deliverables. We had weekly check-in meetings where all major decisions were made. The technology used to develop the site was WordPress. We used Figma for communication with the team.

How many people from the vendor's team worked with you, and what were their positions?

Four people: Project manager, Lead UX/UI Designer, Graphic/UI Designer, and Frontend Developer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

What's most important for us - the client is very satisfied with the project. But also, in the first month after the launch, we recorded over 100.000 visits, 250.000 page views, and a bounce rate under 10%.

Describe their project management style, including communication tools and timeliness.

We had weekly/daily short meetings with the project manager (up to 15 minutes) where we discussed all current tasks and made all necessary decisions on the go. Comms tools used were email, Zoom, and Figma.

What did you find most impressive or unique about this company?

Although they are a young team, they do not lack the professional expertise and know-how in client servicing. We felt we could rely on them in every moment and that trust was highly appreciated and reassuring for us, as the deadlines from the client were impossible to start with.

Are there any areas for improvement or something they could have done differently?

There was one situation, a few days before the launch when we could not reach them all day, but they compensated that with some overtime the next day, so everything went well in the end.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of Sea N' Soul INC, a resale application and technology company. We’re a specific marketplace for outdoor adventure gear and apparel, including products for surfing, skateboarding, mountain biking, and kayaking, as well as wetsuits, brand apparel, and t-shirts. All of our products are resale, either C2C or B2C.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Lloyds digital?

We hired Lloyds digital to help us develop our app.

SOLUTION

What was the scope of their involvement?

Lloyds digital developed our mobile app for Android and iOS, as well as a website. Essentially, they built the technology to support our business model from scratch. Throughout the development, we gave them input and told them what we wanted. However, they also had a lot of great ideas that we ended up implementing.

We had already built a prototype ourselves, and gave it to them as a roadmap to follow. They used it and improved upon it.

Among the functionalities that Lloyds digital implemented is a GPS function to find nearby vendors and the possibility to upload products as easily as uploading a picture to Instagram. They also implemented a communication system for consumers to communicate back and forth with one another.

Of course, this app also includes the possibility to set up virtual stores for businesses and a transaction processing system using Stripe. They also integrated UPS services within our app as our shipping provider.

Currently, we have a maintenance contract with Lloyds digital, and we’re in touch with them every day. They handle updates according to what we learn from customer feedback, and we constantly discuss options and areas of improvement.

What is the team composition?

We’ve worked with 10–12 different people from Lloyds digital, including developers, designers, a project manager, their CTO, and their CEO.

How did you come to work with Lloyds digital?

We researched and found several different companies focused on app development. During that process, our CTO found Lloyds digital. We narrowed our options down to three companies and interviewed them.

All things considered, we found Lloyds digital to be the best option. They showed a can-do attitude and offered a very strong customer support team. Overall, they were very responsive.

How much have you invested with them?

We’ve invested around $100,000–$120,000.

What is the status of this engagement?

We started working together in September 2020, and our engagement is ongoing. We launched the app in June 2021, and we’re now open for business, but Lloyds digital has become a part of our team.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The fact that we now have a finished product that operates as planned is the best way to demonstrate the impact of their work. Lloyds digital took ownership throughout the process, and they continue to take ownership now. They feel like our team and our partners.

How did Lloyds digital perform from a project management standpoint?

Lloyds digital performs really well. Of course, no process is completely smooth, and we’ve encountered speedbumps along the way. However, their team has a positive and proactive attitude.

They’re also incredibly responsive and extremely engaged in the project. For example, I sometimes send them emails late in the day here on the West Coast, and they respond to them, even when it is the middle of the night in Croatia.

Besides using email, we have a lot of shared documents on Google Docs that we refer to. We also have a weekly standing call with them, where we review priorities for the week and the status of anything that we’re working on.

What did you find most impressive about them?

Lloyds digital’s willingness to have an open mind and listen to our needs is impressive. They have a great attitude, and they’ve taken ownership of the project.

Are there any areas they could improve?

It would have been great if we got where we are a little bit faster. However, this was my first time developing an app, so I had nothing to compare to. Everyone told me that these projects take a lot of time, and we had to be patient.

Do you have any advice for potential customers?

Tell Lloyds digital what you need, and they will execute it. Additionally, listen to them because they have great ideas, and they can offer you a better path to follow.

BACKGROUND

Please describe your company and your position there.

I am the owner of the Akrion center for rehabilitation, and my profession is physiotherapy

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Lloyds digital, and what were your goals?

My business has not started yet, so I needed a branding services for my company. I wanted unique logo, book of standards for logo, business card, gift card, schedule card, facebook and instagram cover and profile picture. Basically, i wanted something different on market for physiotherapy.

SOLUTION

How did you select this vendor?

Well, in the city of Labin where is my business place, i heard from my family friends that Lloyds digital is a exceptional company that can provide what i wanted for my business start.

Describe the scope of their work in detail, including any steps and the final deliverables.

To start, we have contacted Lloyds digital over social media for appointment where they invited the key members of my business. In the meeting they discribe their line of work and what we need for our branding in the terms of our wishes. Fast forward 3-4 weeks and we already had what we wanted.

How many people from the vendor's team worked with you, and what were their positions?

I worked directly with graphic designer Marijana Smolić, and we contacted over mail.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

First of all, members of my team are very happy with the results, and anyone who showed the results were pleased. Success is although business didn't start yet, we are already different on the market, and that is what we wanted.

Describe their project management style, including communication tools and timeliness.

We had weekly communication over mail, and also a few appointments in their company for better bullet points in what we want.

What did you find most impressive or unique about this company?

Well, most impressive is the work environment and all the young people who work there.

Are there any areas for improvement or something they could have done differently?

For now, no, we will see later on if we need something else.