Could you share any evidence that would demonstrate the productivity, quality of work, or impact of the engagement?
Up to 3 teams were working on our project at the same time. Those teams perform differently. The statistics on average would be satisfactory, with some teams performing on a level of excellence that superseded others. With other teams, we had to do more hand-holding to help them deliver better results. One measurement that we relied on was deliverability. They did deliver 2 products to us in a short timeframe. We had some delays, and we had to cut some things that we had planned. In terms of our spending and output, the project was very satisfactory.
Since they were an external developer, they brought us closer to the reality of improving our organizational skills internally. We worked closely with them in developing the right understanding and team structure as far as the time frames and specifications for deliverables. That set up the groundwork for us to move towards Agile project development inside our organization.
Some of the people on their team were specific in the way that they thought about developing quality, UI/UX experience, etc. They would always focus our initial efforts in designing and planning the product. We were able to deliver high quality in terms of the look and feel of the product. They were driven to make that part of the development process go as smoothly as possible.
In terms of product performance, at the core level, it’s good, but we did have to pay more attention to certain things and divert more resources from our end to make sure that the product that we were delivering was up to our standards. Through the whole experience, we were asking a lot from LITSLINK. We had 3 years of expertise working on the product that we were asking them to develop in 6 months.
Overall, my co-founders are very happy with the results. Our users continue to love the application. Of course, users are never satisfied, so they always want something different and additional changes. The main goal was achieved by LITSLINK in delivering the MVP to our users, so they actually had something instead of nothing.
How did LITSLINK perform from a project management standpoint?
They’re self-reliant and self-motivated. They didn’t need a lot of hand-holding in project management. They knew what to do and when it was supposed to be done. When they finished something, they would eagerly ask what else needed to be done. I was happy the developers already had the right knowledge and could adapt to the process that we required.
When we started a new cycle, things were well-planned, and the whole roadmap was written down. In the process, things could change rapidly if we ran into problems or priorities shifted. They adapted easily and were easy to work with.
What did you find most impressive about LITSLINK?
Their research and development and self-sufficiency in those areas are critical. They had to learn a brand-new platform to deliver a brand-new product in 6 months. They have strong mobile expertise on their team, so I would definitely recommend them to anyone who’s looking for mobile developers.
I know they have other development teams that work on machine learning and intelligence on the server side, but we didn’t get to use them as much. In a certain context, their AI developer was involved in fine-tuning our algorithms, and his expertise was extraordinary. He was able to do in 2 months what our team had tried to do for 6 or 8 months. That resource jump-started the whole process for us. After working with him, we knew a lot more about what we needed to have in the next person we hire as a machine learning developer.
Are there any areas LITSLINK could improve?
I’d like to see a more streamlined process. One thing that is always lacking is the ability to communicate on all fronts. We had a 12-hour time difference, so things couldn’t be solved on a real-time basis, even though someone from their team was available 24/7 for us.
When you’re working with people on the other side of the globe, a bottleneck can happen for any development firm that is working as a third-party service provider with an established organization in North America, Latin America, etc.