What evidence can you share that demonstrates the impact of the engagement?
Overall, they’ve done an awesome job. In the beginning, it wasn’t all perfect, but whenever there has been a problem—either with one of the developers or designers—we have brought it to their attention, and they replaced them. Andriy is very flexible, and if you have a problem, he will find a solution for it, while Nataliya is a design guru.
I have worked with teams all over the world, and Andriy and his team are really good; the best I've worked with. They’re trustworthy, and they know what they are doing.
How did LinkUp Studio perform from a project management standpoint?
The workflow we have now is really efficient. We know what they are capable of and what they can do, as well as what kind of projects we can send to them. That makes it easy for us to decide which projects we take on and which to decline. Working with them is easy.
We usually have an initial call and then provide them with the full specifications. Once they come back to us for the first review, we give them feedback. For bigger projects, we have prep calls three times a week for five to ten minutes just to see if there are any problems or issues.
They’re very responsive; often Andriy or Nataliya instantly reply, but the others are not so fast. It depends on who the project manager is. We use Slack and Skype for communication, as well as Basecamp and TargetProcess.
What did you find most impressive about them?
Their design is top of the line. I wouldn’t be able to find someone who does the work that Nataliya does for that price—she really gets the specifications, and that makes her unique.
When it comes to web development, the price sets them apart. They deliver, almost always within the timeframe. If there are delays, they communicate that to us so that we won’t be in a bad position with our clients.
Are there any areas they could improve?
A few years ago, they wouldn’t say no to a project, and I got the feeling they would take on anything. I had faith in their skills and ability to deliver, but they didn’t always have the skill set in-house. This sometimes made it a little difficult, but they delivered anyway. It is something I have had some concerns about, but I communicated it to Andriy and, as far as I know, if they don’t have the skill set in-house, they will not accept the project now.
Do you have any advice for potential customers?
Clients should have extremely good specifications. If they aren’t good enough for you to understand as a client, you can be certain the development team won’t understand them either. Knowing exactly what you want is essential.