What evidence can you share that demonstrates the impact of the engagement?
LinkUp’s designs were a 90% match to my vision. They delivered what I wanted.
Launching the MVP version has been a challenge because of cost, but the result is okay. We’ve organically onboarded 300 users, mostly friends, family, and people attracted from Facebook travel groups. The user count is small, so people don’t expect instant replies, but they’re still using the platform because they support the concept. I’m quite satisfied with this result.
After the MVP gains a presence, it will be easier for us to find investors. They will be able to see that we’ve built a minimal version ourselves, so they will believe in us and help us advertise in the future. We’ve been happy to work with LinkUp so far.
How did LinkUp perform from a project management standpoint?
The timezone difference was a challenge. When we discovered bugs or needed a change, we had to wait 4-5 hours for their team. This made us consider hiring an in-house programmer rather than continuing to outsource them.
We can only communicate in English and don’t come from a tech background, so Slack conversations have been difficult at times. If a client isn’t handling the development themselves, there can be differences between the idea and the finished product.
In one case, the developers made a change to the website without my permission. I could see the effort that they put in, so we were okay with paying another $200 without advance knowledge. They put a lot of effort into the website and wanted it to come out perfectly. After this, we realized that any features they create should be confirmed with us.
Coming to an understanding between parties takes time, especially when outsourcing the work. We devised a solution by writing details in Google Docs spreadsheets, confirming them, and only then starting the job.
We’ve had a lot of discussions and made some changes, which extended the development time.
What did you find most impressive about them?
Because we don’t come from a tech background, finding the right development team was crucial. LinkUp Studio gave us the confidence we needed to grow. We work as a single team. I appreciate being treated like a member, rather than a customer.
They understand the difficulties faced by startups and haven’t pushed for the development of more and more features to get our money. We were lucky to choose LinkUp as our first developer.
Are there any areas they could improve?
Their response times could be improved. They work on weekends, but we sometimes don’t get a reply during those times. Being more responsive would bring us better results.
We currently have six weekly calls to develop a better understanding. We didn’t always do this.