LimTC

Introduce your business and what you do there.

I’m the CEO of a SaaS provider. Our product is subscription-based.

What challenge were you trying to address with LimTC?

Our internal team was struggling to provide round-the-clock customer service and support, so we needed someone to take over.

What was the scope of their involvement?

LimTC provides customer service agents. They first identified the type of agents we needed. Once the agents were assigned, we introduced them to our CRM and our other platforms.

The agents are fluent in English, and their main job is to help our customers use our product.

What is the team composition?

We work directly with Anna (Managing Partner & Co-Founder) and the CEO.

How did you come to work with LimTC?

We found them along with a few other companies on Clutch. After interviewing all of them, we liked LimTC the most because they took the time to understand our requirements.

How much have you invested with them?

We spent $20,000 per month.

What is the status of this engagement?

The project started in October 2020 and is ongoing.

What evidence can you share that demonstrates the impact of the engagement? 

The project has been very successful — LimTC truly feels like an extension of our company. They’ve taken the time to learn our requirements and provide suitable agents.

How did LimTC perform from a project management standpoint?

Their project management is excellent. We regularly communicate through Slack and WhatsApp.

What did you find most impressive about them?

LimTC is very patient and takes the time to find the best agents for the project. Furthermore, the team is always available. Whenever I call them about an issue, they immediately understand the problem and try to solve it.

Overall they’re an excellent team — we’ve got a great working relationship with them. We actually plan on expanding our partnership.

Are there any areas they could improve?

They could’ve been quicker when it came to finding candidates. However, I understand that our requirements are quite hard to fulfill.

Do you have any advice for potential customers?

Be patient and don’t expect to see results immediately. Overall, they’re a great team.

Please describe your company and your position there.

I’m the Chief Executive officer of 2 Reward Me, a Digital loyalty platform is a cloud-based digital marketing platform for marketers and brands/merchants of any size. If you need to engage and retain your customers while collecting data through multiple marketing touchpoints, take your Loyalty, and Coupons mobile.

For what projects/services did your company hire LimTC?

I was looking for Experts in the field of Marketing to join my team considering that 2 Reward ME is a new project empowered by Clearline Mobile, a leading marketing platform that has been in the market for more than 10 years. So I hired a Digital Marketing Director and a Social Media manager with no hassle and at a very affordable rate. They boosted the pace and I was able to launch 2 Reward Me on the planned date of the launch.

I never expected outsourcing to be that effective, their team understood my market very quickly and was able to approach the market and face the challenges. They have taken a load off my shoulders, they surprised me with running the project smoothly and finding solutions to any problems they meet. Now I can rely on them and focus on my core functions and my other projects.

What were your goals for this project?

I wanted support to launch my project in time and a team to rely on to deliver excellent service to my customers. My customers are mainly C level and to meet their expectations and deliver excellent service is a bit difficult, however they were able to make that happen.

How did you select LimTC?

I have looked everywhere and i have seen them listed in several review sites on the top list of BPO firms in Ukraine, i thought they were only into the IT field, however they surprised me by taking the extra mile and handing over CVs to experts in my field and when i screened them i knew why LimTC have made it to the top of the list of BPO firms in Ukraine. The main review platform I relied on was Clutch as I know it's authentic and reliable.

Describe the scope of their work in detail.

The Marketing Director should take ownership of the platform, he is responsible to attend online meetings/pitches, work on proposals, onboard clients, support customers, and work on proposals for other identities as well. The Social Media Manager has to manage all the social media accounts of the company, attend to customer inquiries, and act as a community manager.

What was the team composition?

I hired a Marketing Director, Social Media Manager, a person for lead generation & a graphic designer to support our Social Media Manager.

Can you share any outcomes from the project that demonstrate progress or success?

It was a risky move, but it was worth it! I was able to launch my project in-time, got more organized and had a team to support me with their experience and knowledge. My social Media has been successful and I was able to organically generate engagement and increase my followers. Our Graphic Designer was able to build a solid strategy aligned with our goals and activities.

How effective was the workflow between your team and theirs?

It was smooth and easy, we were always connected through different channels such as Slack, Zoom, Google meeting and they were always attentive to all communication channels and had a quick turnaround time

What did you find most impressive about this company?

They are trustworthy, transparent and reliable. They were able to understand my requirements and were able to offer me the expertise I was looking for. They took the extra mile and offered services that were not on their portfolio.

Are there any areas for improvement?

It will always be the financial factor. I believe they are a bit expensive, however their pricing is reasonable for the value they deliver. Their team is built of professionals in different fields and it makes sense that keeping them on-board has a high cost!

Please describe your company and your position there.

I am heading Data & Digital Business for BESTOFMINE, a performance-driven ‘Data & Digital Agency' providing analytics, marketing, and technology consultancy services.

Following are focus areas:

• Data and Digital Intelligence
• Marketing Implementation & Optimization
• Market Research & Strategy
• Digital Sales Optimization
• Events & Conference Services
• Training & Workshops

We are working on Distance Learning Portal to provide free education to everyone. Proprietary Rights on Data Exploration and Data Hub, and CleverGraph which helps Data Visualization and Analytics capability improvements in Students to Business Leaders.

For what projects/services did your company hire LimTC?

The services I hired from LimTC are various as I was proposed a solution by Anton their CEO. Due to the market situation, I’m always careful withholding my liquidity solid which means I had to eliminate unnecessary roles, which I think were needed but not mandator such as Virtual Assistant, Pre-sales support.

Later on the line, I was proposed by them to approach the U.S market as they believed in what we do and they have a solid database built from paid resources so they can reach decision-makers easily and propose our services. As an add-on, we hired them for lead-gen and till now it worked well as they have generated a couple of cold leads that turned into clients.

Other than that, we newly initiative our services in Events & Conferences by partnering with IICD Group - UAE. Hence we were looking out some companies who can help us build leads and databases so we can target our B2B and B2C prospects for our Events and Conferences.

What were your goals for this project?

Building a clean and most accurate database for us; I wanted to eliminate the hassle of looking after my back-office operations and I wanted to support my account managers with virtual assistants and my sales team with pre-sales outsourced service which helps them schedule appointments and qualify our leads.

How did you select this vendor?

I was approached by one of their marketing team on LinkedIn, and when I checked their website and their reviews in the clutch, I think they were on of the top companies on the clutch and had many reviews

Describe the project in detail.

My account managers had a lot on their plate and used to sometimes be late on their reports and sometimes had to reschedule appointments but now with each having a virtual assistant that’s always connected through different communication channels helping them in preparing their presentations, reminding them of their appointments, scheduling appointments, etc..

The presales services helped my sales team with qualifying leads, scheduling appointments, etc.. The lead - gen helped me approaching the U.S market which was off my plans at the moment but it was a good hit. Building a database for following;

1. Visitor Database
2. Exhibitor Database
3. Sponsor Database
4. Students Database
5. Delegates Database

What was the team composition?

The team was composed of 7 virtual assistants, 6 pre-sales team members and 3 for lead generation

Can you share any outcomes from the project that demonstrate progress or success?

The virtual assistant helped my account managers got more organized and have more time to serve my clients. The pre-sales service helped me downsize the sales team while having the same outcome or results. Lead-gen helped me to approach the U.S market and was able to sign-up with 2 companies till now.

How effective was the workflow between your team and theirs?

It was very smooth, we were always connected using Slack, Zoom, e-mails and when needed we ran paid phone calls but overall I would say the workflow was seamless that no one ever reported that he was unable to connect with them or they were delayed in their work.

What did you find most impressive about this company?

It’s well organized, their team is extremely professional and honest, the value I got was more than the investment I paid.

Are there any areas for improvement?

I just think they need to increase their services bandwidth.

Please describe your company and your position there.

I'm the CEO and Co-founder of E-smart academy, an educational platform, built to spread education and make it affordable to everyone. It connects tutors across the globe with students willing to learn.

For what projects/services did your company hire LimTC?

It was difficult as a start-up online educational platform to reach tutors across the globe and to also reach students. But the challenge was also to be able to handle incoming inquiries through phone calls, e-mails and online chatting.

We have assigned a bot for a while, but realized that having a Bot makes us lose opportunities, many tutors & students lost interest to come on-board when they were getting bot responses. I have tried building an in-house team but unfortunately, it was a huge expense on my balance sheet and they were not able to meet my expectations.

What were your goals for this project?

To design a workflow that could run smoothly and in an organized pattern. Deliver excellent service to the platform users whether it was instructors or students. To assign customer support to moderate all the online classes and rectify any technical issues.

How did you select this vendor?

When I decided to outsource my services, I went through many company websites and visited many review sites. It was difficult to choose because I had 2 options, either to hire LimTC at a high investment or higher another firm in India at a lower investment.

But because I have a bad experience with using outsourcing firms in India and Philippines, so I decided to try LimTC instead of compromising on the quality of service.

Describe the project in detail.

Initially, it was that I needed a customer support team to handle my incoming inquiries. But when i briefed LimTC about my platform they were proactive and proposed to have:

• a customer support team to look after my incoming inquiries
• a community manager to look after the chatting part
• a virtual assistant for myself and every tutor who registers on the platform to help them with organizing their files, helping them with presentations, correcting homework, etc.
• a technical team to moderate all classes to make sure issues are rectified immediately

What was the team composition?

The team were 7 customer support, 3 community managers, 35 Virtual assistants & 10 moderators

Can you share any outcomes from the project that demonstrate progress or success?

The platform has been running smoothly, we are receiving hundreds of new instructors registration and many students have been registering for new courses. I have never expected that an outsourcing firm would be able to meet my expectations and support my platform in this way.

They have absolutely saved me approx. 40% on my employment expenses and taken away the hassle of building a team and training them, they just took over the project and started hitting every milestone i set!

How effective was the workflow between your team and theirs?

It was easy, we were always connected at all times through different channels. I didn't have to worry about incoming inquiries and I never got an issue raised from an instructor or student regarding any matter related to LimTC services.

What did you find most impressive about this company?

They hit every milestone i set, they were very proactive and approached us with suggestions and reports on a weekly basis showing how successful our platform is running, and how many students and instructors they were able to get on-board after rectifying their inquiries

Are there any areas for improvement?

It will always be the pricing. I do agree that in comparison to other companies their pricing is fair, and I agree that they deliver high value. But still, for a start-up, it was difficult to decide to invest a huge amount while it's the first time to use their services. But I'm glad they were able to deliver what they promised.

Please describe your company and your position there.

Our company is one of the top Plagiarism Detection Software available for K-12 & Higher Education. My position is head of the SDR Department.

For what projects/services did your company hire Limitless Technology Consultants (LimTC)?

We initially hired them for SDR services as we were struggling in generating enough appointments for our sales department. They were able to step in confidently and drive the promised numbers on a monthly basis. We loved their approach and clear experience in Sales and decided to also add a Team of Sales Reps to help us close deals . Furthermore, we also added a team of Customer Support to assist in supporting all the new business we had generated.

What were your goals for this project?

Our initial goals were to generate more appointments for sales department. Later we implemented Sales Goals and Customer Support goals as we expanded with them in other departments.

How did you select this vendor?

Initially, we had heard of them as they are also a Ukrainian based Company with offices in Kyiv. We reached out to them directly and were truly impressed by their approach in assessing our needs, sharing their ideas on improvement and in a matter of days preparing a Go-To-Market strategy.

Describe the project in detail.

We had scheduled a meeting with their senior management in our office. They attended with two project managers, their CEO and a business analyst which was closely capturing and taking notes on the entire discussion. After a single meeting they had initiated another meeting to present us with their vision and ideas on how they will be able to execute and drive results.

It was in high detail and impressive, we signed with them the next day after internal discussion. They built an SDR team of 10 employees for us supporting a team of 15 sales reps. From the first week, each rep had already generated two or more appointments and the numbers just increased from there.

What was the team composition?

After we had scaled with them the overall team composition was 10 SDR's 10 Sales Reps 5 Customer Support

Can you share any outcomes from the project that demonstrate progress or success?

They increased our monthly Lead rate by over 400% Their Sales reps delivered between 50,000 - 100,000 on a monthly basis. The quota per sales was 10,000k monthly ARR. Their Customer Support had a success rate of 98%. Meaning almost all customer provided a very high satisfaction rate on the support they received.

How effective was the workflow between your team and theirs?

VERY! They integrated directly into our business model and made the entire process seamless. I loved the fact that they are a local company and one day of every week their team would come and work from our office to make us feel like a single team/unit on the same mission.

What did you find most impressive about this company?

I really liked just how personal they treated our mission, business, and clients. They truly showed that they care about their work and always delivered. They assigned multiple senior project managers to our project and the CEO was also involved to assure we were always on track to achieve our targets.

Are there any areas for improvement?

I noticed some of the employees had somewhat older laptops which would lag or slowdown during specific cases. The only recommendation is to maybe invest in some employees for new hardware. But in most cases, their employees had absolutely no problem with the hardware.

Introduce your business and what you do there.

We’re a community product reviews site, part of a much larger company.

What challenge were you trying to address with Limitless Technology Consultants?

We were looking for a scalable team of experienced callers who could converse comfortably and clearly. In the past, we’ve used various service providers, but it became very difficult to manage a large team of freelancers. We wanted a solution that would allow us to keep a large team while being able to manage them in a more streamlined fashion.

What was the scope of their involvement?

We worked with them to build a team that meets the skillset we needed. For us, they work similarly to an in-house call center. So, when they’re calling users, they act as a representative of our company. Because of that, it was very important to us that they were clear, professional, and organized. They call our users to converse about our services and gain insight into pain points.

Going into the project, we wanted to start small, but scale fast to deliver a lot of results. After our first few months, we started to add more people to grow the team. Balancing quality and scalability was a priority.

What is the team composition?

Right now, we work with about 10–12 of their teammates. Three of them are senior members of the company, which has helped us ensure the success of the project.

How did you come to work with Limitless Technology Consultants?

I’d posted on several online platforms about the services we needed, and they reached out to me. I was skeptical at first because there are so many options out there. But, I had a great introductory call with two of their representatives, so I decided to move forward with them.

What is the status of this engagement?

We started the project together in May 2019, and the work is ongoing as we grow the team further.

What evidence can you share that demonstrates the impact of the engagement?

After we outlined our needs, they were able to hit the stretch target we set as a preliminary test. As we grow the team, we’re striving to continue to hit the higher end of our target.  

How did Limitless Technology Consultants perform from a project management standpoint?

They’re super responsive to emails, which can be rare in this industry. We have two co-founders and one of their most experienced representatives on the project, and they’ve been great at managing the workflow. We communicate mostly through phone, email, and digital messaging.

What did you find most impressive about them?

We had several specific requirements for this project, and they did a great job of working with us to meet them. They took feedback to make sure calls were going out to the right people. They’ve been able to align themselves to meet our needs—it’s been a very positive experience.

Are there any areas they could improve?

At the end of the day, this is a numbers game. The more they can deliver, the more successful the project will be.

Do you have any advice for potential customers?

Share as much information as possible. They’re open to applying their experience to new ideas and projects, but it will be most successful if you communicate as much as you can.

Please describe your company and your position there.

I'm the founder of a sales enablement company that specializes in lead generation and appointment-setting for various software products/services.

For what projects/services did your company hire Limitless Technology Consultants (LimTC)?

rked with LimTC on multiple projects over the past couple of years. This particular prWe've wooject was a collaboration where we generated leads and scheduled appointments and the LimTC team would take over to close the deals.

What were your goals for this project?

The specific goals were: conducting product demos; converting leads into opportunities; closing deals; handing over closed deals to an offsite customer success team.

How did you select this vendor?

We had very specific requirements for the project such as being located in Europe, ability to handle certain European languages in addition to English, past experience in software sales, and direct involvement of founders in daily operations. Since we had already worked with LimTC in the past and knew they checked all the boxes, it was an obvious choice.

Describe the project in detail.

We needed a team of closers experienced in software sales who could take over the leads we generated and convert them into sales. Coverage was required in European working hours and US east coast hours. In terms of languages, the project was largely in English, but we needed one representative each for German, French, and Spanish as well.

What was the team composition?

The team was divided on the basis of region with two shifts: One handles the European market and one handles the North American market.

Can you share any outcomes from the project that demonstrate progress or success?

Since it was a sales project, it is easy to see that there was a clear positive ROI. LimTC was able to significantly surpass the 25% close rate average with deals being closed almost every day.

How effective was the workflow between your team and theirs?

I think the workflow was our biggest success. We were able to very easily work with the team despite being in different time zones, different continents, and totally different cultural backgrounds. The founding team of LimTC was always available at short notice to jump on calls and proactively sort out any issues.

What did you find most impressive about this company?

I think the most impressive thing is the go-getter attitude these guys have. In all the time we have worked with them no one from their team ever had even a single negative comment. They can handle whatever you throw at them, even if it is at very short notice. 

Are there any areas for improvement?

Not really!

Please describe your company and your position there.

I am the CEO of an affiliate marketing company that creates marketing funnels for software products and services. We target Russian-speaking, Spanish-speaking, and local markets. 

For what projects/services did your company hire Limitless Technology Consultants (LimTC)?

We hired Limitless Technology Consultants (LimTC) to help with lead generation and management.

What were your goals for this project?

We wanted to work with more clients and partners that were high-quality.

How did you select this vendor?

Limitless Technology Consultants (LimTC) initially reached out to me. After speaking with them, we thought they would be an excellent team to work with.

Describe the project in detail.

Limitless Technology Consultants (LimTC) is in charge of finding quality vendors and local clients for us to work with. Their team manages the accounts, as well.

What was the team composition?

We work with a representative and support staff from Limitless Technology Consultants (LimTC).

Can you share any outcomes from the project that demonstrate progress or success?

Within a few months, we were able to start working with valuable clients. Limitless Technology Consultants (LimTC) has brought us an extraordinary ROI.

How effective was the workflow between your team and theirs?

Limitless Technology Consultants (LimTC) is extremely easy to work with. They’re always there when we need them.

What did you find most impressive about this company?

Limitless Technology Consultants (LimTC) is very knowledgeable when it comes to sales. They really know how to deal with customers.

Are there any areas for improvement?

I can't think of anything I’d say needs to be improved. I am more than happy to be working with Limitless Technology Consultants (LimTC).

Please describe your company and your position there.

Saas provider. Head of Customer Support

For what projects/services did your company hire LimTC?

We were looking for L1 Customer Support Specialists, whom with Technical Knowledge, Great communication skills and quick learner.

What were your goals for this project?

Our aim was creating a 7/24 live chat channel for our customers to provide best after sales experience.

How did you select LimTC?

LimTC as a service provider was easy to recognize from the very first conversation with their knowledge, experience and, the western mind set.

Describe the project in detail.

After deciding that the LimTC will be our vendor for this project, we quickly handle knowledge base, expectations and objectives.

Anna as a co-founder was our main contact and with her outstanding Customer Support/Success knowledge and managing experience we began building team with no hassle.

What was the team composition?

Started with 2 L1 specialists and grow to 6 people within 3 months. Nowadays managing 10+ people team

Can you share any outcomes from the project that demonstrate progress or success?

Thanks to their adaptation, experience and open communication, the LimTC team not only dominated our processes, but also lead us in to improvement and ensured that our daily operations running smoother than ever.

How effective was the workflow between your team and theirs?

LimTC become part of our team, never had any issue for communication. They are always available and very responsive for any requirements. Our trust in their team has allowed us to focus on development of our platform and deliver better every day.

What did you find most impressive about this company?

Their hands-on approach and passion are impressive. Competencies in owning the project fully, understanding processes from the day one and spreading it to all teams successfully.

Are there any areas for improvement?

-

Please describe your company and your position there.

We are a leading Customer Experience and Reputation Management SaaS provider specialised in the Insurance and Banking Industry working with most Global Financial Services Organisations

For what projects/services did your company hire LimTC?

For our heavy expansion in the Global Insurance market, we were looking for talented enterprise level experienced multi-lingual Lead Generation and Sales Specialists

What were your goals for this engagement?

Our goals were to identify and pitch to a defined list of Global Insurances in every country

How did you select LimTC?

LimTC stood out as the best high value low cost provider for any level of staff required to run the project smoothly and effortlessly.

Describe the engagement in detail.

After sending a job description and defining in detail the exact level of staff needed, they were able to immediately provide tried and tested staff from their own base.

What was the team composition?

We recruited two highly qualified multi-lingual Sales exectutives who were tried by LimTC, fully trained and prepared and were able to hit the ground running from day one

Can you share any outcomes from the engagement that demonstrate progress or success?

We received a continuous flow of higly qualified leads to conduct demos with and after the demos, LimTC staff arranged all the follow-up and contractual paperwork up until closing which enabled us to focus purely on the highest value tasks for the client.

How effective was the workflow between your team and theirs?

We are still working with the staff from LimTC, they have seemlessly integrated into our team and although they are based in Kiev, there is never any issue with time zone differences or communication, they are always available, very easy to manage and extremely adaptable.

What did you find most impressive about this vendor?

What I found most impressive about LimTC is the owner's ability to listen and understand the exact requirements, understand the environment and the particilar challenges of the tasks and therefore to identify exactly the perfect match for the task.

The owner is always available for any issues, manages any expectations or challenges so that I can concentrate on growing the business with qualified staff without the hassle of having to manage them. I would really highly recommend this vendor.

Are there any areas for improvement?