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Your Vision. Our Solution.

5.0
9 reviews

Whether you have just started a new business or have been a familiar face on the market for years, it is no surprise to anyone that keeping up with the IT advancements is a challenge. LimTC's mission is to partner with you in taking your business to the next level.

It could be as minor as helping you improve your Marketing, Sales or Customer Support, by offering our skilled employees, to more advanced solutions, such as automatization of your processes through our licensed bpm'online CRM or development/enhancement of a software project. LimTC can go from client pain point identification to solution roadmap, on to building out the solution and then managing end-to-end operations. We can do all this while focusing on value creation, and putting our skin-in-the-game as required to help our clients realize this value. We are, in a way, a business partner, a domain expert, a consultant, and a technology developer, all rolled into one. We are the experts in our niche and value our clients and their reputation

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$1,000+
 
< $25 / hr
 
50 - 249
 Founded
2017
Show all +
Kiev, Ukraine
headquarters
other locations
  • Ukraine

Portfolio

Key clients: 

eKomi Ltd. 

Unicheck

Bpm'online

NectarDesk

OneLook

Reviews

5.0
9 reviews
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Lead Generation for Educational Consulting Agency

"Depending on a client’s specific requirements, they carefully assign the right resources to different projects."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Feb. 2018 - Jan. 2019
Project summary: 

Limitless Technology Consultants developed and executed lead generation efforts for a European education consulting firm, implementing strategies to improve branding and interview techniques for lead closure.

The Reviewer
 
1-10 Employees
 
Kyiv, Ukraine
Fidelis Fakuade
Co-Founder/Strategic Direcror, Si-Thru Consulting LLC
 
Verified
The Review
Feedback summary: 

The marketing efforts led by Limitless Technology Consultants directly resulted in the acquisition of several valuable clients, a buildup in overall clientele, and an increase in profits. Their team demonstrated impressive attention to detail and commitment to business ethics throughout the project.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the Co-Founder & Strategic Manager Si-Thru Consulting LLC An initiative with the support of a group of European State universities, We provide services for the organization of training for foreign citizens in higher and secondary specialized educational institutions of Eastern Europe & Northern Europe. Admission of foreign citizens for studies into higher and secondary specialized educational institutions in Eastern Europe and Northern Europe. We provide consultation, legal and information services, representation, protection of rights and interests of foreign nationals in Europe.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Limitless Technology Consultants (LimTC)?

We engaged Limitless Technology Consultants (LimTC)’s services for lead generation and sales.

What were your goals for this project?

Our goal was to increase the number of leads we had coming in while bolstering our brand presence across the market as well through various channels. Ultimately, we wanted to improve our sales profit with the help of a team of skilled specialists.

SOLUTION

How did you select this vendor?

I was referenced by a business colleague of mine at a conference while deciding to reach out directly to Anton (Founder and CEO, Limitless Technology Consultants (LimTC) and his team seemed well-prepared to execute on our project with ease.

Describe the project in detail.

Limitless Technology Consultants (LimTC) assigned a team of sales specialists to provide lead generation services. They worked across several channels while defining a rigid strategic process which was also tied towards appointment setting/Intro meetings easing the closure cycle

What was the team composition?

The team from Limitless Technology Consultants (LimTC) included 15 people in total. Each of the five sales reps had two corresponding sales development reps (SDRS) for a total of 10 SDRS.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Limitless Technology Consultants (LimTC) contributed efforts that secured several valuable clients, which yielded transformative business results, majorly with the build-up of our clientele while leveraging their dynamic skills in targeting our unique market sphere and geo-locations market, allowing an amazing conversion rate, bolstering business profits. On an ongoing basis, the team’s work continues to generate satisfying results.

How effective was the workflow between your team and theirs?

it was a remarkable synergy between both teams and the communication approach and channel was so effective allowing the handling of concerns or inquiries as tailored and productive as possible!

What did you find most impressive about this company?

what was striking the most was their attitude to work and ethics, which was followed with their attention to details, Limitless Technology Consultants (LimTC) filters out the best professionals from the industry to join their team. Depending on a client’s specific requirements, they carefully assign the right resources to different projects.

Are there any areas for improvement?

Nothing I could complain about them were absolutely great!

5.0
Overall Score professionalism, ethics and effective management
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Scheduling was in a very effective manner
  • 5.0 Cost
    Value / within estimates
    The value provided was totally what the cost
  • 5.0 Quality
    Service & deliverables
    They were very professional
  • 5.0 NPS
    Willing to refer
    definitely with out any hesitation

Lead Gen & Sales for Inside Sales Firm

"I think the most impressive thing is the go-getter attitude these guys have." 

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Jan. 2017 - Ongoing
Project summary: 

Limitless Technology Consultants converts leads into sales. Speaking English, German, French, and Spanish, they take over and close deals with set appointments.

The Reviewer
 
11-50 Employees
 
Karachi, Pakistan
Founder, Inside Sales Firm
 
Verified
The Review
Feedback summary: 

ROI and close rate goals have been met or exceeded thanks to Limitless Technology Consultants. Their smooth collaboration and hands-on executive management has made for a highly productive workflow. Customers can expect an energetic team.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I'm the founder of a sales enablement company that specializes in lead generation and appointment-setting for various software products/services.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Limitless Technology Consultants (LimTC)?

rked with LimTC on multiple projects over the past couple of years. This particular prWe've wooject was a collaboration where we generated leads and scheduled appointments and the LimTC team would take over to close the deals.

What were your goals for this project?

The specific goals were: conducting product demos; converting leads into opportunities; closing deals; handing over closed deals to an offsite customer success team.

SOLUTION

How did you select this vendor?

We had very specific requirements for the project such as being located in Europe, ability to handle certain European languages in addition to English, past experience in software sales, and direct involvement of founders in daily operations. Since we had already worked with LimTC in the past and knew they checked all the boxes, it was an obvious choice.

Describe the project in detail.

We needed a team of closers experienced in software sales who could take over the leads we generated and convert them into sales. Coverage was required in European working hours and US east coast hours. In terms of languages, the project was largely in English, but we needed one representative each for German, French, and Spanish as well.

What was the team composition?

The team was divided on the basis of region with two shifts: One handles the European market and one handles the North American market.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Since it was a sales project, it is easy to see that there was a clear positive ROI. LimTC was able to significantly surpass the 25% close rate average with deals being closed almost every day.

How effective was the workflow between your team and theirs?

I think the workflow was our biggest success. We were able to very easily work with the team despite being in different time zones, different continents, and totally different cultural backgrounds. The founding team of LimTC was always available at short notice to jump on calls and proactively sort out any issues.

What did you find most impressive about this company?

I think the most impressive thing is the go-getter attitude these guys have. In all the time we have worked with them no one from their team ever had even a single negative comment. They can handle whatever you throw at them, even if it is at very short notice. 

Are there any areas for improvement?

Not really!

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Client Support for Crypto Firm

"They could handle any issues that occurred."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
May 2018 - Ongoing
Project summary: 

Limitless Technology Consultants provided multi-channel support for a customer base. They managed renewals, upgrades, downgrades, and support.

The Reviewer
 
11-50 Employees
 
Estonia
Vlad Pikul
Head of Business Development, Paytion
 
Verified
The Review
Feedback summary: 

This dedicated and fastidious partner provides effective tracking of their results. Expect them to communicate any relevant information in detail and offer support for any customer-related issues.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m the head of business development at Paytion. I led the implementation of processes to enhance sales productivity of cryptocurrency ATMs, through pipelines and CRM tools and customer support.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Limitless Technology Consultants (LimTC)?

We hired them to handle support for our existing clients.

What were your goals for this project?

Our main goal was to provide multi-channel support to our clients, via email, chat, phone, and video.

SOLUTION

How did you select this vendor?

Their director of DB and operations reached out to me on LinkedIn. They provided us with information about their company and reference calls, and we found they fit our exact requirements. After multiple conference calls, we signed.

Describe the project in detail.

They handled renewals, upgrades, downgrades, and support for our customers.

What was the team composition?

They provided us with a team of bi-lingual specialists to work in various markets.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

They made weekly and monthly reports on their progress and achievements. Their support allowed us to focus on core business processes. They could handle any issues that occurred.

How effective was the workflow between your team and theirs?

We were constantly in contact, and they kept us informed on a regular basis about how the team and department were doing. If I felt like we needed detailed information, I could jump on a call or get a fully structured report.

What did you find most impressive about this company?

Their teamwork, time management, and productivity helped them deliver impressive results.

Are there any areas for improvement?

There’s always room for improvement, but we had no major issues.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They always kept us informed of conflicts or delays.
  • 4.5 Cost
    Value / within estimates
    Their work was cost-effective.
  • 5.0 Quality
    Service & deliverables
    They offered great service.
  • 5.0 NPS
    Willing to refer
    I would refer them if needed.

Lead Gen and Sales for Commercial Real Estate Firm

“If I ever experience a problem, there’s always an available teammate ready to jump in.”

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Nov. 2018 - Ongoing
Project summary: 

Limitless Technology Consultants (LimTC) assigned a full-fledged team of 15 sales reps and SDRs to target lead generation. They focused the strategy for business growth efforts across an array of channels.

The Reviewer
 
11-50 Employees
 
Kiev, Ukraine
Head of Sales, Commercial Real Estate Firm
 
Verified
The Review
Feedback summary: 

Limitless Technology Consultants (LimTC)’s expert services secured a marked spike in high caliber leads and improved the overall conversion rate, bolstering business profits. On an ongoing basis, the team’s work continues to generate satisfying results.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m the head of sales at a commercial real estate firm.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Limitless Technology Consultants (LimTC)?

We engaged Limitless Technology Consultants (LimTC)’s services for lead generation and sales.

What were your goals for this project?

Our goal was to increase the number of leads we had coming in through various channels. Ultimately, we wanted to improve our sales profit with the help of a team of skilled specialists.

SOLUTION

How did you select this vendor?

We accidentally stumbled upon Limitless Technology Consultants (LimTC) online. After a few conference calls, we felt confident their management understood our vision. Anton (Founder and CEO, Limitless Technology Consultants (LimTC) and his team seemed well-prepared to execute on our project with ease. 

Describe the project in detail.

Limitless Technology Consultants (LimTC) assigned a team of sales specialists to provide lead generation services. The worked across several channels.

What was the team composition?

The team from Limitless Technology Consultants (LimTC) includes 15 people total. Each of the five sales reps had two corresponding sales development reps (SDRS) for a total of 10 SDRS. 

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our project with Limitless Technology Consultants (LimTC) had, and continues to have, a positive impact on our company. We starting seeing results after just two weeks. 

The volume of leads and conversions has remained stable and is steadily rising.  We’ve been receiving a great number of more highly qualified leads than ever, which are consistently converting into closed opportunities.

How effective was the workflow between your team and theirs?

The pace was even faster than we expected. If I ever experience a problem, there’s always an available teammate ready to jump in. 

What did you find most impressive about this company?

I was impressed by how much effort each and every specialist invests in their work. Limitless Technology Consultants (LimTC) filters out the best professionals from the industry to join their team. Depending on a client’s specific needs and requirements, they carefully assign the right resources to different projects. 

Are there any areas for improvement?

From our company’s perspective, there’s nothing to improve. All is well.

5.0
Overall Score The highest
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Scheduling was good
  • 5.0 Cost
    Value / within estimates
    The cost fit our budget, and we are happy with the outcome.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    If any of my acquaintances are looking for such services, I would be glad to recommend LimTC

Remote Hiring for Online Education Company

"Our partners were always available to solve urgent issues."

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5.0

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Nov. 2017 - Dec. 2018
Project summary: 

Limitless Technology Consultants (LimTC) opened a remote office. They hired 40 staff, transferred clients, streamlined operations, and suggested cost-saving measures. 

The Reviewer
 
201-500 Employees
 
Zurich, Switzerland
Director of Business Development, Swiss Education Group
 
Verified
The Review
Feedback summary: 

The remote office doubled sales, laid groundwork for expansion, and received rave feedback from clients. By suggesting a multilingual workforce, Limitless Technology Consultants (LimTC) significantly reduced operating costs. The team was always knowledgeable, helpful, and eager to answer questions.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

We're a group of Swiss companies focusing on online education. As director of business development, I was responsible for global development. 

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Limitless Technology Consultants (LimTC)?

We have hired Limitless Technology Consultants (LimTC) to open an office for our company in Ukraine and manage its operations.

What were your goals for this project?

Our main goal was to open a support and sales office in Kiev under local management.

SOLUTION

How did you select this vendor?

A partner recommended Limitless Technology Consultants (LimTC) as a reliable vendor.

Describe the project in detail.

The office offered 24/7 support in English, Russian, Arabic, German, and Spanish. It also assisted with worldwide sales, focusing on English and Arabic markets, and supported our web platform. They hired approximately 40 people in a short period of time, trained them, and established a smooth workflow for our clients.

What was the team composition?

They provided an operations manager, who was responsible for the success of the project from beginning to end, along with a great HR team that handled hiring and training. Their IT support network was great at fixing bugs.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

After opening our office in Kiev, we dramatically reduced our customer support costs and almost doubled sales. Most importantly, our customers were extremely happy with the 24/7 support in multiple languages. Our stakeholders were happy with the office and decided to expand the sales department to attract more clients.

How effective was the workflow between your team and theirs?

We had a structured workflow, utilizing Trello and our CRM to complete the project and manage operations. They were available 24/7 through phone, email, and Skype. Our partners were always available to solve urgent issues.

What did you find most impressive about this company?

They were extremely flexible. When we gave them an idea, they helped us develop and implement it. We wanted several departments that spoke different languages, but they suggested hiring multilingual staff. That saved time and reduced our office maintenance costs.

Are there any areas for improvement?

Their management staff are sometimes too perfectionist.

5.0
Overall Score They did a great job!
  • 4.5 Scheduling
    ON TIME / DEADLINES
    They met deadlines despite a complicated task, long onboarding process, and tight schedule.
  • 4.5 Cost
    Value / within estimates
    It was well balanced in terms of quality and price.
  • 5.0 Quality
    Service & deliverables
    They were amazing people with great attitudes.
  • 5.0 NPS
    Willing to refer
    A company with really good unvderstanding of what they are doing.

Lead Generation for Affiliate Marketing Agency

“They’re always there when we need them.”

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Feb. 2018 - Ongoing
Project summary: 

Limitless Technology Consultants (LimTC) helped generate leads for an affiliate marketing company in local Russian- and Spanish-speaking markets. They also provide management support.

The Reviewer
 
1-10 Employees
 
Las Vegas, Nevada
CEO, Affiliate Marketing Agency
 
Verified
The Review
Feedback summary: 

Limitless Technology Consultants (LimTC) contributed efforts that secured several valuable clients, which yielded transformative business results. They sparked a high ROI within just a few months. Collaborative, attentive, and well-versed in sales, customer service is an area in which they excel.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the CEO of an affiliate marketing company that creates marketing funnels for software products and services. We target Russian-speaking, Spanish-speaking, and local markets. 

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Limitless Technology Consultants (LimTC)?

We hired Limitless Technology Consultants (LimTC) to help with lead generation and management.

What were your goals for this project?

We wanted to work with more clients and partners that were high-quality.

SOLUTION

How did you select this vendor?

Limitless Technology Consultants (LimTC) initially reached out to me. After speaking with them, we thought they would be an excellent team to work with.

Describe the project in detail.

Limitless Technology Consultants (LimTC) is in charge of finding quality vendors and local clients for us to work with. Their team manages the accounts, as well.

What was the team composition?

We work with a representative and support staff from Limitless Technology Consultants (LimTC).

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Within a few months, we were able to start working with valuable clients. Limitless Technology Consultants (LimTC) has brought us an extraordinary ROI.

How effective was the workflow between your team and theirs?

Limitless Technology Consultants (LimTC) is extremely easy to work with. They’re always there when we need them.

What did you find most impressive about this company?

Limitless Technology Consultants (LimTC) is very knowledgeable when it comes to sales. They really know how to deal with customers.

Are there any areas for improvement?

I can't think of anything I’d say needs to be improved. I am more than happy to be working with Limitless Technology Consultants (LimTC).

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Scheduling was seamless.
  • 5.0 Cost
    Value / within estimates
    They produced a great ROI.
  • 5.0 Quality
    Service & deliverables
    The quality was exceptional.
  • 5.0 NPS
    Willing to refer
    I highly recommend them.

Call Center Assistance for Computer Software Company

“When they approached a challenge, it was almost as if they’d been developing the project with us from the beginning.”

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Jan. - Dec. 2018
Project summary: 

LimTC provided call services to pitch a B2B software product to US companies. They convinced prospective clients to trial the product and followed up to close the deal.

The Reviewer
 
11-50 Employees
 
Kyiv, Ukraine
Ivanna Wendel
CEO & Co-Founder, Labiteam
 
Verified
The Review
Feedback summary: 

LimTC helped lead a successful foray into the US market. With their in-depth understanding of the product and professional communication skills, they helped achieve all client acquisition goals. They now continue to support additional projects as needed. 

The client submitted this review online.

BACKGROUND

Please describe your company and your position there. 

I’m the CEO and founder of a B2B computer software company called Labiteam. Our software helps exhibition organizers track exhibitors and visitors through an easy-to-install CRM system.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Limitless Technology Consultants (LimTC)? 

We were targeting the US market in 2018 and needed help generating leads and closing sales. This was particularly challenging because we hadn’t worked in the US market before, so we wanted a partner that was experienced and professional. 

What were your goals for this project? 

Since we’re a B2B company, we were hoping to get at least one sale per month. Our overall task was to gain 10–15 new clients by the end of the year.

SOLUTION

How did you select this vendor? 

We searched on Google for call centers and sales teams in different locations, reviewing several websites, including Clutch. As we narrowed down the list of prospects, we started the first phase of interviews to determine who understood our goals the best and, most importantly, had the relevant experience. LimTC appeared to have a clear grasp of our needs, and we also received a positive recommendation for them from another company. 

Describe the project in detail. 

LimTC’s team generated a lead database and reached out to prospects, getting them to try our software. After the trial, they helped us close the deal by convincing prospects to purchase a one-year license. 

What was the team composition? 

They provided a call team that took eight-hour shifts for five days a week.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success? 

LimTC didn’t let us down, and we were happy with the results. We will continue working with them on this and other projects we have. 

How effective was the workflow between your team and theirs? 

The support was great. They provided constant communication with no delays. 

What did you find most impressive about this company? 

They were a strong partner and felt like a natural extension of our main team. When they approached a challenge, it was almost as if they’d been developing the project with us from the beginning. Their level of product knowledge was unexpectedly high, which helped us reach our goals. 

Are there any areas for improvement? 

There are always things to improve, however, there’s nothing specific that I’d like to highlight.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Lead Generation for Real Estate Marketing Firm

"We’ve been able to increase our revenue and gain valuable new clients who’ve become repeat buyers." 

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Nov. 2018 - Ongoing
Project summary: 

Limitless Technology Consultants (LimTC) does lead generation. They deliver weekly reports and communicate hot leads immediately.

The Reviewer
 
1-10 Employees
 
Picton, Ontario
CEO, Real Estate Marketing Firm
 
Verified
The Review
Feedback summary: 

Revenue and new customers have both expanded thanks to Limitless Technology Consultants (LimTC). Their professionalism and knowledge of sales are apparent given the overwhelmingly positive responses from end-customers. LimTC is familiar with cutting-edge technologies and communicates promptly.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m the CEO of a real estate marketing company. We offer high-quality video production, photography, 3D tours, and other outsourced marketing.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Limitless Technology Consultants (LimTC)?

We hired LimTC for help with lead generation.

What were your goals for this project?

We wanted to increase our outbound leads and build up our client list.

SOLUTION

How did you select this vendor?

We felt that Anton and his team were the most professional compared to the other companies we interviewed. They provided a solid plan with metrics we could use to measure success and calculate an accurate ROI.

Describe the project in detail.

After finalizing our contract, we had three discovery calls with the LimTC team to go over our goals in depth and put our plan in action. We went over a few drafts of our sales pitch and then started the project.

What was the team composition?

We work directly with one sales development representative (SDR). However, Anton is always available for issues we were having. The SDR has a support team behind them as well.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We’ve been able to increase our revenue and gain valuable new clients who’ve become repeat buyers. These clients say their experiences with LimTC's SDR are quite pleasant and not off-putting at all.

How effective was the workflow between your team and theirs?

It’s been seamless. The SDR provides us with weekly updates and sends any hot leads to us right away. These messages contain all the information we need to successfully close them.

What did you find most impressive about this company?

The team is very knowledgeable regarding effective sales. They’re not pushy with our prospective clients, and they utilize the best technologies. They’re easy to work with and have become a part of our team.

Are there any areas for improvement?

Everything has gone well. I can’t think of anything I’d want to improve at the moment.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    They're very reasonably priced compared to the alternatives. We've received great ROI.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Customer Relationship Management for IT Company

“I’m impressed with how well LimTC has performed; it’s as if we’re in the same office.”

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Sept. 2018 - Ongoing
Project summary: 

Subcontracted resources from Limitless Technology Consultants (LimTC) handle inbound and outbound calls. They manage customer relationships and upsell IT products and services.

The Reviewer
 
11-50 Employees
 
Kiev, Ukraine
George Kyzymenko
Account Relationship Manager, Softdatagroup
 
Verified
The Review
Feedback summary: 

LimTC’S involvement helped increase customer retention and reduce cancellations. The outsourced team has seamlessly integrated with in-house staff. They are highly reliable, quick, and accurate.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I'm an account relationship manager at a company that develops software, websites, and apps. We also handle machine learning, data analysis, VR, and AR projects.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Limitless Technology Consultants (LimTC)?

We hired Limitless Technology Consultants (LimTC) to take over our call center department.

What were your goals for this project?

Our goal was customer retention.

SOLUTION

How did you select this vendor?

LimTC is a local company. They were also a recommendation.

Describe the project and the services they provided in detail.

LimTC is responsible for customer relationship management as well as the resale of products and services. The team manages a large number of incoming and outgoing calls in a timely manner. They follow different scenarios when working with clients, allowing them to identify customer needs, clarify information, and provide solutions.

What was the team composition?

We work with a team leader and nine staff.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

They’ve helped increase profits and reduce the number of client cancellations.

How was project management arranged and how effective was it?

They manage things quickly and accurately, and we constantly receive reports and updates. Everything is planned well and delivered on time.

What did you find most impressive about this company?

I’m impressed with how well LimTC has performed; it’s as if we’re in the same office. They have open communication and a high level of responsibility.

Are there any areas for improvement?

There is always room for improvement, but everything has been fine so far.

5.0
Overall Score They should keep up the impressive work.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Scheduling is easy, fast, and simple. They are always on standby.
  • 5.0 Cost
    Value / within estimates
    It’s good.
  • 5.0 Quality
    Service & deliverables
    Everything has been perfect.
  • 5.0 NPS
    Willing to refer
    I highly recommend them.